Marissa helped me with an oil change, it was super fast and efficient and I felt thoroughly taken…read morecare of! I really liked this crews teamwork. Great value too.

Beau was the BEST!! He was so kind, explained everything they were doing and they were very quick!…read moreI got an oil change, headlight replaced and new air and cabin filters and it was very reasonable pricing, plus they had an oil change coupon on their website I was able to use! Again, can't rave about Beau enough! Super great guy!

Knowledgeable, friendly, efficient, safety-minded service…read more Not a cheapo place, but well worth every digital, red cent I swiped my card for. Valvoline is also the best oil you can give your vehicle.

they didn't screw my lid on and I found it laying in my engine, they also spilled oil everywhere. I…read morebelieve it was intentional because as I was leaving the lady cursed at me under her breath

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

Title: Extremely Dishonest Diagnosis & Refusal to Honor Warranty…read more I brought my car to Firestone in July for a radiator replacement. Less than a year later, in May, the radiator failed again. When I returned, Firestone refused to honor their warranty and claimed my AC compressor was "bent" and that I "must have been in a car accident." This was completely false. I took the car to Tuffy Tire the next day for a second opinion. They found no accident damage, no bent compressor, and they were able to fix the radiator properly. Firestone charged me for a diagnosis, did nothing to fix the issue, and made an untrue claim to avoid honoring their warranty. I will not be returning, and I strongly recommend avoiding this location if you expect honest diagnostics or accountability.

they saved me a few hundred dollars by not taking the advice from the…read moredealership........................................................................................................which was at the worthington firestone on high st.

Alec (maybe Alex) was amazing. We are in a rental car where each tire was at a different pressure…read morenumber. He helped get everything back to factory settings. Really appreciate his quick attention to detail even when in a high pressure situation with another employee. Keep up the good work, Alec. We appreciate you.

I came to this Mr. Tire location on November 21, 2025 for a simple oil change on my well-maintained…read more2017 Subaru BRZ. Manager Glen was immediately rude and resistant to processing my valid Fidelity Warranty service plan -- I had to call Fidelity and hold my phone over the counter on speakerphone just to get him to do his job. 33 days later my engine was destroyed. The authorized Subaru dealership formally documented in writing that the oil level was incorrect following Mr. Tire's service and caused catastrophic engine failure -- $8,952.09 in damages. I filed a claim with their insurer Travelers Insurance. Denied. I have filed complaints with the Ohio Department of Insurance, the Ohio Attorney General, and Subaru Corporate. I am pursuing this in Franklin County court. I am a server. This set me back years. Glen didn't want to do his job that day and I'm paying for it. Other customers -- check your oil level immediately after any service here.

Been going to Firestone for decades, and generally have had a very good luck with their repairs and…read moretheir tires. Honest, professional, skilled. This was a new location for me. Turns out some of the staff from the one I generally go to have transferred up here. (A good sign that they are staying with the company.) Had some preventive maintenance done. It was done far more quickly than I expected, and they fixed another small problem I had mentioned. Always better to stay on top of things than to fix them after they break. Their credit card has six months same as cash, which is a good deal if you pay it off. This location is handy off Polaris.

Would not recommend this location. They are only trying to get you to spend money on services that…read moreyou do not need. Our journey started with a check engine light, took our suv to the dealer and they replaced a transmission sensor switch. Then gave us a list of additional items such as replacing the front and back brakes/rotors, replacing the left and right steering tie rod ends, replace left and right lower control arms, Automatic trans fluid exchange, power steering fluid exchange, brake system fluid exchange, replace cabin filter, replace air filter and alignment for a total of $6000. We took that list from the dealer to our normal mechanic on Saturday and he did all the work at a lower cost. We then scheduled for an alignment at this Firestone location since we purchased the Lifetime alignment when our son worked at Firestone back in 2020. When we went back to pick up our vehicle the guy started off saying the VIN number on our suv did not match what was in the system which I know is BS considering our son and his manager originally input our vehicle information. And our suv has been there prior times for alignments. More than likely he was just trying to get us to pay for the "Lifetime Alignment" again. Then the guy tried telling us that the tie rods needed to be replaced and it was going to cost $1300 - Um, What? We had just had them replaced the day before by an ASE certified mechanic. He just couldn't do the alignment as his shop does not have the equipment for it yet. We ended up leaving and while driving home we noticed that the steering wheel is not lined up and now sits turned to the left. I have no idea what they did to it and now need to go somewhere else to fix what they did. Our mechanic called the location and spoke to the guy about the tie rods and they quickly back-peddled on what they had originally told us. It's even more funny as our mechanic even has pictures of the work they did with the new tie rods. It truly was about taking advantage of their customers versus doing what was right. WILL NOT BE GOING BACK

Only because you have to give them 1 star to post. Told me I needed coolant change and I only have…read more6,000 miles on my car. And believe me, it went downhill from there. I was there for 4 hours. Coolant all over my engine, outside of my car, inside of my car--warnings going off that my car was overheating--they told me to come back to next day and talk to the manager. I had to have Valvoline drain and fill

In and Out in a timely manner and with friendly professional services!!…read more Manager Rick and Tech Pierre were accommodating and precise with their recommendations on type of auto services needed for my car!! Entire Team of Technicians and Rick orchestrated a "PitStop Type" of Service without going to Nascar or some Motor City Speedway!! Lol...

I set up an appointment online to visit NTB. When I arrived there was only 1 person working the…read morecheck in desk and the line was backed up. It took awhile but he finally got to me. The low tire pressure light was on in my car and no matter how much air I put in it wouldn't fix the issue. They took my car back to check it out. I expected to wait several hours because no matter what I bring my car in that seems to be the norm. However after 15-20 minutes they let me know I'm done. Apparently all my car needed was to have the display recalibrated and they added air into my tires just in case. They ended up charging me nothing for the service. I was impressed with how quickly they were able to get me back out the door.

This location has been a life saver for my business and my livelihood. They Now go under the name:…read moreMavis Discount Tire, but their new logo, does not look as clean and professional at the NTB logo, I would advise to change it. Phil and his crew are excellent at taking care of people. I have been here for multiple things, the experience that stands out the most, was When I got a diagnosis. for my Honda civic door latch, I went to the Honda dealership, and was Not only charged a high diagnosis fee, but Honda gave me the wrong diagnosis, This location fix the problem and discovered it was something smaller, that what the Honda dealership quoted me. I trust NTB, this location with everything. They always get it right when they give a diagnosis, The only advise I would give to upper management is that They overwork their people, they are always short staffed, please do something to fix this. This is the most trusted place in this area, please treat the employees right, They have a nice TV in the break room when you wait, but they should have a cellphone charging station in the break room, This location has a great team, I hope the new branding can keep reasonable pricing, Like NTB and the quality service that I have received over the years.

This Jiffy Lube location has ALWAYS given me great and reliable service. Most recently my…read moreautomotive technicians, Fuqua and Joneal, went above and beyond to help me out, by replacing my drivers side headlight bulb. FYI: This was HUGE, as the installation location is incredibly difficult to reach and required removal of my entire air filter enclosure. Thanks again, guys!

Went to this jiffy lube, two cars ahead of me was told I'd wait 45 minutes. I ran next door to get…read morea drink, was gone 10 minutes. When I came back, there was a new car in the shop, and the guy came back and said "sorry, unlucky" and it'd be another 45 minutes. Seems like he tells everyone 45 minutes and hopes they leave. If I didn't have a gift card I wouldn't come here.

Amazing customer service. My husbands work truck got a nail in it and it had to be replaced same…read moreday. We were due for new tires and they talked through the options and got to work. They were done when they said they would be and didn't they to upsell us on anything extra. We got 4 tires for a really great price. Highly recommend

The store sold me faulty tires which they admitted. Will not honor replacement tires!! Poor…read morecompany. Kim Marshall