I don't recommend, Not trustworthy! They didn't rotate my tires even though it was part of package…read moreI purchased and they said they did.

For years, this was my go to place for car repairs but not anymore. I was told the place was sold…read moreand it has been going downhill for a long time from the quality of the work to the employees. Someone else is getting my business now.

I came to this Mr. Tire location on November 21, 2025 for a simple oil change on my well-maintained…read more2017 Subaru BRZ. Manager Glen was immediately rude and resistant to processing my valid Fidelity Warranty service plan -- I had to call Fidelity and hold my phone over the counter on speakerphone just to get him to do his job. 33 days later my engine was destroyed. The authorized Subaru dealership formally documented in writing that the oil level was incorrect following Mr. Tire's service and caused catastrophic engine failure -- $8,952.09 in damages. I filed a claim with their insurer Travelers Insurance. Denied. I have filed complaints with the Ohio Department of Insurance, the Ohio Attorney General, and Subaru Corporate. I am pursuing this in Franklin County court. I am a server. This set me back years. Glen didn't want to do his job that day and I'm paying for it. Other customers -- check your oil level immediately after any service here.

Alec (maybe Alex) was amazing. We are in a rental car where each tire was at a different pressure…read morenumber. He helped get everything back to factory settings. Really appreciate his quick attention to detail even when in a high pressure situation with another employee. Keep up the good work, Alec. We appreciate you.

Title: Extremely Dishonest Diagnosis & Refusal to Honor Warranty…read more I brought my car to Firestone in July for a radiator replacement. Less than a year later, in May, the radiator failed again. When I returned, Firestone refused to honor their warranty and claimed my AC compressor was "bent" and that I "must have been in a car accident." This was completely false. I took the car to Tuffy Tire the next day for a second opinion. They found no accident damage, no bent compressor, and they were able to fix the radiator properly. Firestone charged me for a diagnosis, did nothing to fix the issue, and made an untrue claim to avoid honoring their warranty. I will not be returning, and I strongly recommend avoiding this location if you expect honest diagnostics or accountability.

they saved me a few hundred dollars by not taking the advice from the…read moredealership........................................................................................................which was at the worthington firestone on high st.

This location has been a life saver for my business and my livelihood. They Now go under the name:…read moreMavis Discount Tire, but their new logo, does not look as clean and professional at the NTB logo, I would advise to change it. Phil and his crew are excellent at taking care of people. I have been here for multiple things, the experience that stands out the most, was When I got a diagnosis. for my Honda civic door latch, I went to the Honda dealership, and was Not only charged a high diagnosis fee, but Honda gave me the wrong diagnosis, This location fix the problem and discovered it was something smaller, that what the Honda dealership quoted me. I trust NTB, this location with everything. They always get it right when they give a diagnosis, The only advise I would give to upper management is that They overwork their people, they are always short staffed, please do something to fix this. This is the most trusted place in this area, please treat the employees right, They have a nice TV in the break room when you wait, but they should have a cellphone charging station in the break room, This location has a great team, I hope the new branding can keep reasonable pricing, Like NTB and the quality service that I have received over the years.

I set up an appointment online to visit NTB. When I arrived there was only 1 person working the…read morecheck in desk and the line was backed up. It took awhile but he finally got to me. The low tire pressure light was on in my car and no matter how much air I put in it wouldn't fix the issue. They took my car back to check it out. I expected to wait several hours because no matter what I bring my car in that seems to be the norm. However after 15-20 minutes they let me know I'm done. Apparently all my car needed was to have the display recalibrated and they added air into my tires just in case. They ended up charging me nothing for the service. I was impressed with how quickly they were able to get me back out the door.

I came for an oil change and was impressed by the clean waiting area with snacks and an arcade…read moremachine! The staff were super friendly too. It was easy to make an appointment online. I'll be back!

I visited to get an estimate on repairs. Spoke to current Manager. Time was around 430 pm. I listed…read morewhat I wanted done, he took notes and we agreed I'd return the next day. I returned at 11 am. Same manager was there and he said he's busy and can't do any spitballing of prices at this time. I've gotten estimates for the work needed and all estimates are around 3400. The manager was by any measure rude and impatient. Mission statement not fulfilled.

Been going to Firestone for decades, and generally have had a very good luck with their repairs and…read moretheir tires. Honest, professional, skilled. This was a new location for me. Turns out some of the staff from the one I generally go to have transferred up here. (A good sign that they are staying with the company.) Had some preventive maintenance done. It was done far more quickly than I expected, and they fixed another small problem I had mentioned. Always better to stay on top of things than to fix them after they break. Their credit card has six months same as cash, which is a good deal if you pay it off. This location is handy off Polaris.

Would not recommend this location. They are only trying to get you to spend money on services that…read moreyou do not need. Our journey started with a check engine light, took our suv to the dealer and they replaced a transmission sensor switch. Then gave us a list of additional items such as replacing the front and back brakes/rotors, replacing the left and right steering tie rod ends, replace left and right lower control arms, Automatic trans fluid exchange, power steering fluid exchange, brake system fluid exchange, replace cabin filter, replace air filter and alignment for a total of $6000. We took that list from the dealer to our normal mechanic on Saturday and he did all the work at a lower cost. We then scheduled for an alignment at this Firestone location since we purchased the Lifetime alignment when our son worked at Firestone back in 2020. When we went back to pick up our vehicle the guy started off saying the VIN number on our suv did not match what was in the system which I know is BS considering our son and his manager originally input our vehicle information. And our suv has been there prior times for alignments. More than likely he was just trying to get us to pay for the "Lifetime Alignment" again. Then the guy tried telling us that the tie rods needed to be replaced and it was going to cost $1300 - Um, What? We had just had them replaced the day before by an ASE certified mechanic. He just couldn't do the alignment as his shop does not have the equipment for it yet. We ended up leaving and while driving home we noticed that the steering wheel is not lined up and now sits turned to the left. I have no idea what they did to it and now need to go somewhere else to fix what they did. Our mechanic called the location and spoke to the guy about the tie rods and they quickly back-peddled on what they had originally told us. It's even more funny as our mechanic even has pictures of the work they did with the new tie rods. It truly was about taking advantage of their customers versus doing what was right. WILL NOT BE GOING BACK

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!