Very professional and many options for safe travel and is very thorough in answering questions

Girl trip time!!! Three college friends decide to celebrate a new decade, career celebrations and 30+ years of friendship by booking a trip to Mexico for sun, tequila, food and fun. We used AAA Travel to book an all inclusive resort trip to Cancun. The travel agent, Lisa Gilbert, was awesome to work with. She listened to our budget and wish list items. She provided us with several options that met all of those. We decided to book a new property (Haven Riviera Cancun) and it was amazing. On our next to last day, Minnesota was predicted to be hit with a major storm that would affect our travels. We contacted Lisa to see if we should rebook in anticipation of potential delays. She agreed and immediately went to work for us. She managed to rebook our flights (extending our vacation another day...yay!!), extend our stay at the resort (in the same room) and rescheduled our transfers. She made what could have been a very stressful last day of vacation into a worry-free relaxation day! I cannot say enough about her professionalism, communication and making a girl's trip as relaxing as possible! There is a reason why you hire a travel agent to plan your vacation! They navigate the complex world of travel so you can relax! Thanks Lisa! read more

So I'm a new member of AAA in Duluth, MN. Went online and help for a flat tire scheduled at 1:36 pm. It's now 2:09 pm and nobody here, no updates, no calls. Why promise a time if it's just a joke? Very disappointed with lateness an no effort to update me. read more