I rented a vehicle at the Memphis Airport for 3 days, April 2-5, 2023. After receiving my…read moree-receipt via email I noticed some extra gas charges, so I called and was told I would get a $60 refund. But instead of refunding my account, Avis CHARGED me: $3,408.90 and when I called to discuss their mistake was told to email my original e-receipt because the only one they had on record was the incorrect $3,408.90. When I tried to escalate this to a supervisor, the customer service rep. kept me on hold for over15 minutes, so I hung up. The reason I signed up for Avis and became a preferred member was because of their customer service. Today, that service is long gone, and they are not at the top of the list. I would look at renting from Hertz - as they are much more professional and have outstanding customer service.

Do not rent from this location! We had an extremely poor experience with this location. The…read moreperson that checked us in refused to walk around the car when we picked it up and also when we returned it. Two days after we returned it the called and indicated we damaged the car. The small dent they claim we incurred was there when we picked up the car. They sent us to collection after refusing after refusing to talk to us. The lady who contacted us is from a vendor they contract to handle their dirty work. The lady we were stuck with was rude and refused to provide documentation nor talk to the Avis location. Horrible experience. We will never rent from Avis again.

We rent from Enterprise all the time, and we always have great service. On June 15, 2024, we rented…read morea car at the Duluth International Airport. We had flown on a red eye to Minneapolis and connected there to get to Duluth. When we got off the plane, we went down to get our car. There were two service agents working. We waited in line while the customer service agent, who was middle aged (I didn't see her name) help a woman in front of us. They had a nice time talking, and she got her car and was on her way. When I got up to the counter, I told the agent that I had a reservation under our last name. I then gave her my last name. She then said to me, "What's the first name?" I told her my name. She then repeated, "What's the name?". So I said it again. She then said again, "What's the name?". Now I was thinking she could understand me, so I said my name and spelled it. She looked at her computer and said to me, "Could it be Karen?. I was so tired that it didn't hit me what she had just done until a couple hours later after I rested. At the time, I thought maybe it is under my husband's name? I was receiving the confirmation texts, so I thought it was under my name. So, I then said my husband's name and she said I have that. Then she said, your reservation isn't until 1pm. It was almost 11am. I have never had a car rental company question the time. My husband said, "Can we upgrade?" She then said, I have a car for you. She was curt the whole time! She never asked if the reservation might be under someone else name. My husband was standing behind me because he was watching to see when our luggage came down the carousel. She knew there were two of us, and that is usually the second question a customer service agent asks. She was very nice to the single woman in front of us. And to call someone a "Karen" is unacceptable! And we thought we were going to need to wait until 1pm to get our car. That's not pleasant when your exhausted. The whole experience was disappointing, particularly because Enterprise is my car rental company of choice, but sadly, not anymore.

From the owner: Renting a car at Duluth International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a…read morevacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that's always ready to go the extra mile. Reserve your rental car at Duluth International Airport today.

Had a rental that needed a mod', for change in dropoff location, DLH to MSP. Tried calling the…read moremain# to mod' the dropoff location, but they were unable to help me because the original airport was a "franchisee". Hmmm. So I had to await their opening, which wasn't gonna be for several more hours. I had to drive to MSP to catch a flight. So I proceeded to DLH to explain and see options. They were a bunch of help. They were able to conduct the mod' at no additional charge. That made this possible. Surprising to me that the dropoff location was able to do what the main personnel couldn't. This was all due to weather. Feared I wouldn't get out of DLH that day. Proceeded to MSP and went about my business. Thank you!

Amazing customer service! Arrived in MSP with my family today and thought I had a reservation with…read moreNational. Turns out, the reservation I thought I had made never went through. After getting the vehicle and having the person at the check out gate not be able to pull up the reservation, I went back to the counter and spoke with Tyler. I explained to him that I had been positive that I'd reserved a vehicle but could not find the reservation email so asked what he could do to help me/ my family out with a van for a few days. He was super nice and helpful getting us set up on the spot and what was even more pleasantly surprising was that he gave several discounts to make the charges very favorable (when he could have easily charged more given the circumstances)!!

Fast and easy rental process. Rented from Enterprise dozens of times, never had any issues here!…read moreCan't beat the prices

Great, seamless rental experience. We needed a rental after a car accident, and everything was…read moresuper simple. Service was fast, friendly and thorough. And super affordable; that surprised me and made me happy since we have benefit limits with our insurance. They even had a sales team member reach out (with my permission) as we were in the market to purchase another vehicle. We ended up finding exactly what we were looking for with a local dealership, but I would definitely consider buying from them in the future. Thank you!

We did not have a great start to our long weekend trip up to the North Shore. Our car got hit by…read moreflying debris from a truck hauling poorly secured who-knows-what (we've since learned that the technical term for stuff flying off a trailer is "leaking load," and you should always call State Highway Patrol when you witness a "leaking load." So now we know). It was a heck of a scramble trying to figure everything out on the side of I-35! The frustration was greatly relieved when we learned that Hertz was not only open, but had a fun car available! The cost of renting the Mustang convertible was pretty high, TBH, but all things considered, it was totally worth it. Everything went smoothly with our car rental. Staff were friendly and helpful, and we had no problems with the vehicle itself.

If you want your credit card charged double as an authorization, to be refunded the overcharge in a…read morefew days, then this is your place. And they wouldn't let me use my husband's card, saying I could have it charged when I returned the car, but no one was at the counter when I returned the car. My card was charged $364 after I agreed to the insurance and the charge to not refill. I had it overnight, returned it in perfect condition, less than 100 miles on it and barely below full. $364, but my card will be credited in a few days for the actual charge of $169. Never again. Lesson learned.

Over the years I have brought cars to Humes, probably five times and have always been more than…read moresatisfied with the results. Insurance coverage was never an issue. I have no reason to bring my cars elsewhere for jobs big and small. Mary at the front desk is great. Long time employee and knows the business. Very knowledgeable.

Returned our rental car 6 days ago and David Humes sent a Picture of front end damage to this same…read morevehicles and asking us to take care of it today! This guy abuses the insurance companies and will abuse you too!

I couldn't believe the price I got here compared to U-Haul. Very affordable with unlimited miles!…read moreThe guy working the front desk seems to be the master mind of the place. He was very generous every time I called. When I came to pick up my truck rental I noticed my car had a flat tire he was MORE THAN helpful getting me all set to go. I am very impressed, considering this is our first time renting a moving truck. Would most defiantly recommend to anyone! Especially if you're on a BUDGET!

If I could give Budget Car Rental rental 0 stars I would. I made a reservation for a 12 foot truck…read moreon 8/29/2017 for a rental on 8/30/2017 and, stupidly I'll admit, gave them my credit card information for the reservation. On their website it states that the reservation is not a contract and that I wouldn't be charged until I got the truck. I then realized that I wouldn't need such a large truck and since Budget doesn't offer vans or pickups I decided to go through a different company. I canceled my reservation ahead of time and was sent an email confirming my cancellation. Today I was charged $50 for canceling within 48 hours of when I was supposed to pick up the truck. Mind you, I made the reservation less than 24 hours from when I was planning to pick it up, and was given absolutely NO indication that I would be charged a cancellation fee except for one buried in the terms and conditions. I of course called customer service and spoke to 3 different people, the first HUNG UP on me when I asked for a refund, and when I finally got ahold of a supervisor, he said that there was nothing he could do because I "canceled to use another company." On the reservation page when it asks for a credit card it gives absolutely no warning that you may be charged even if you cancel, and even gives an assurance that "the reservation is not a contract." My question to you, Budget Car Rental, is how uncompetitive do you as a company have to be when you charge $50 to anyone who decides to rent from a competitor? This business practice is obscene and unethical, and treating your customers like this is an unsustainable business model. I also believe that in most states, especially Minnesota, it is illegal to mislead consumers in this manner. I hope that Budget will do the honest and ethical thing and make this right, because as a broke college student about to start school, I can't afford to be stolen from and I will make it my lifes mission to spread the word about how bad Budget Car Rental is.

Chris was great to me and I stopped by cold and had a back fender that had popped out on a…read moreclose-curb right turn incident! There was a -lasting piece missing, but Chris took it back and fixed the broken piece and put fender and right panel back in at no charge. Will definitely be back when I need services again!1

I think most auto shops make mistakes and some types of negative experiences are inevitable, as…read moreseen in the review world. My experience at this shop took place in 2018. When my vehicle had slid off an icy road and the front bumper and grill were damaged, I took it to Arrowhead Auto Body. They gave me an estimate to have it looked at which was accompanied by a strong opinion that it would be costly to repair and that parts needed to be replaced. I didn't have the funds that day, which seemed to annoy the representative in addition to the fact that I didn't want to dive into a repair before the vehicle was even looked at to assess the damage. I was told I could only leave it parked there for a day or two. So, thankfully, I saw that another shop, Everything Automotive, was across the street, and I took it there. The customer service was awesome, and they actually even let me keep the vehicle parked there for 1-2 weeks until I had the money for a potentially costly repair. When they checked everything, there wasn't any actual damage that needed repair. When I came to pick it up, they didn't charge me anything. The whole experience was a surprise and felt like great customer service and just kindness. I'm sure that Arrowhead Auto Body has allowed for many positive experiences, however, because of mine, I would tell a friend to consider other shops or at least get a second opinion. I've continued to have really great experiences at Everything Automotive. Arrowhead Auto Glass (full auto body shop) is also a good shop.