My agent is the best agent ever! I highly recommend Ingrid Shen from Auto insurance department. She…read moreis very professional and always responds to my calls and messages promptly. Moreover, her customer service is excellent.

Highly recommend! I truly appreciate Ms. Susan Wu. She is…read moreprofessional, patient, and incredibly knowledgeable about health insurance. She guided me through every step and made the whole process so much easier. I'm very grateful for her support and expertise!

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Brian and his employees are very helpful and honest. They got me the quote I needed very quickly…read moreand also explained all of the details to me in a way that was easy for someone who does not understand "insurance talk" to comprehend. They seem to truly care about their customers and work to get you the best possible deal. I am excited to be taken care of by these professionals!

Brian and Lisa were a HUGE help on getting my family a policy done. We went in on a Friday…read moreafternoon 15 mustiness before closing and instead of them rushing a policy and getting us out of there ASAP and going home. They stood there with us 2 hours after closing hours and made sure we got the best deal! If that not customer service I don't know what is!

Thank you, Vivian Ta and James Chen! I switched over my insurance plan from Mercury. I ended up…read morewith significantly better coverage for the amount I was paying at Mercury. Vivian is very insightful, helpful, and kind. James Chen is a chill and cool guy. Quick response time! I recommend Vivian and James to anyone looking for honest, personal, high-quality service. No robots here.

James answered all my questions in a professional manner. He sent my quotes via email very quickly.read more

Irene has been my insurance agent for approximately 4 years both for auto and home. I have always…read morehad a great experience with her. Anytime I have a question she answers it immediately. She has helped me save money and has given me suggestions in regards to my auto policy and my home policy. I feel like she is truly invested in providing me with a great product and service. She takes time to explain things that I do not understand about the insurance policies.

Irene is very unhelpful when asked her for help about filing a claim. Went here and saw her talking…read moreto a friend, I asked her for help she said oh she just said I can't do it for you and went on to talk to her friend. Very unhelpful to her clients

Very friendly customer service Agent Rolando explain…read moreinsurance very well if anyone need insurance call state farm they explain very thing in detail

The office staff at State Farm has always been very helpful. They all go above and beyond to…read moreprovide the most current insurance needs for me and my family. One more important service this office provides is giving back to the community. Ben Tran is either holding free community pizza parties or providing free backpacks filled with school supplies for school children in the community. I highly recommend his office for all your insurance coverage needs.

I contacted Shelly initially about my current Farmers auto policy because my agent at the time was…read morenot helping me with what I wanted to do. Shelly went above and beyond and even helped me over the phone after hours to figure out what was the best solution for me. I ended up switching to her as my agent and she answered all of my questions about my coverage for my policy. I could not be happier that I called her.

It's been such a pleasure working with Shelly. She goes above ad beyond to service her customers…read more She does her due diligence and more to ensure that I have the best quote for the overall package. I have both my auto and life insurance with her and I would highly recommend her to anyone for their insurance needs. Shelly makes the process easy and seamless. I can count on her literally any day (yes I call her on the weekends when I get confused by my insurance policies)! If you're looking for great customer service and the best price, definitely give Shelly a call.

The 5 stars are real ! Been very satisfied since we…read moreswitched to Jacqueline's group. Everyone is super responsive and excellent in communication. Also fluent in mandarin which helps my elderly parents. Highly recommend !

Like a good neighbor…read more.. Having the peace of mind to know no matter what happens Jackie and her team have your back is everything.

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

Never knew I could switch to another medical Advantage plan called "Clever" which provided me…read more$105/month to buy groceries at TS Emporium. Thanks to Allie who helped me doing the switch.

I worked with 2 different agents because the first one never returned my call or took the time to…read moreanswer my questions. I figured he was just not the person for me, but the 2nd guy seemed to want to help me... SO I THOUGHT. I asked him to call me the next day, to answer my questions, before I decided to go with them. It was late and he needed to call the company to find something out for me, regarding a discount. He NEVER called me. That was when I decided to take my 4 potential cars to get insured elsewhere. They need better training and better customer service. I definitely will NOT refer to any of the parents who have new drivers. I am a high school student mom, we all give each other referrals. This company will get a BIG NO WAY!! I won't say the men's name, I won't be that mean. Just take your Business elsewhere.

It's just a terrible company…read more They first wanted to charge me 900, I pointed out to them that we had agreed on $ 650. I signed a contract with them. They clearly told me that the date of the next payment is 07/14. Closer to this date I wanted to pay, they tell me that my insurance has been canceled, I will have to pay another $ 250. When asked why the insurance was canceled, they said that you did not pay the next payment on 06/26. When I showed them their words that you yourself indicated the payment date to me, they stopped answering me. Ignored for 10 days or more. I wrote a complaint about them to the California Department of Insurance Fraud. In the pre-trial stage, they did not want to correct their mistake in any way. Never contact this broker!!! They only cheat. I have all the evidence of their dishonest and illegal work!