I wanted to exchange white vans i bought for a pair that didnt have dirt on the outside and a spot…read morethat looked like blood on the inner sole of the shoe and when i did they gave me the same pair back and because i trusted that they would exchange them i didnt see until i got home. The girl that helped me was snarky and said "they all come like that." im pretty sure new shoes shouldnt have possibly blood and dog hairs inside them. I now have to go back again. I dont wanna be a karen but i expected that if i wanted a cleaner pair i should get a cleaner pair :/

From the owner: Express yourself when you dress yourself with Journeys! Our store offers the latest styles of skate…read moreshoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It's the one-stop for carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, adidas, and more. Our friendly staff will walk you through current trends and help you every step of the way to define your personal look. We can't wait to see you in store!"

My daughter had her heart set on some light up tennis shoes. Unfortunately, after several stores,…read morewe realized that Velcro ones are hard to find in her size. She is 4 years old and wears a size 13!!!! Poor thing looks like she has barges on her feet! So, we end up at this store and she falls in love with a pair of cool, light up, pink Sketchers but they are lace ups.....dang! I tell my daughter, if you can tie them we will buy them. I am thinking that after 2 months of practicing with her, she is not gonna be able to do it and we are going to move on and continue the search. Our sales-girl sat down with her and very patiently helped her learn how to tie her shoes herself and she did it! Let's review that shall we... Me: spent 2 months teaching her and fail. Random, but very friendly sales girl: spent 20 minutes and presto, she's got it! She even put my daughters favorite song on for her while we shopped! I have been to this store before and liked it but this has been, by far, our best visit! I will definitely be back!

I have been here a couple of times now and have to say great job you guys!…read moreEspecially for a small company with such a small footprint in the mall you sure make shoe shopping for kids a breeze. Today, I had a bad experience at Finish Line (don't waste your time there) and when I arrived at the store I was immediately greeted. The store is small, now they were very busy since it was end of the night on a Sunday. The staff was super friendly, and even for a moment when I went across the store and left my son sitting on one of the chairs on his iPad while we waited for the sizes to try on, this other lady asked my 6-year old if he was being helped!!! How incredible is that? She acknowledged him as a human being, but also as a customer. Riley helped us today and she was superb! She helped us get the correct measurements and find the right style. She even joked around with my son about glowing socks. It was overall a delightful experience. After being so stressed out from my Finish Line experience, I was very impressed with Journey's service and their friendly spirit! Way to go guys! Keep it up! And thank you, Riley for making kid shoe shopping so much easier on this tired mom.

I ordered Ugg Tasman slippers for my son for Christmas the website said this location had them in…read morestock and I could have them within an hour. Hours went by no update form Journeys. So I go to my email my order has been canceled because the item is no longer in stock. And they've issued a refund and sent a $5 coupon. I called Journeys corporate number at 8am. It's a recording saying there's nobody available to take my call to leave a message. So then I call customer service explain to the young lady that this is my son's Christmas gift and I don't have money to rebuy another pair or time to wait for them to release the funds back to my card. She basically told me there was nothing she could do I requested a supervisor, his name was Jordan he got on the phone and told me the same thing and to call apple. I called cash app because that's the card I used. Had I know it would be an issue I would've used my regular bank card. I was trying to move as quickly as possible to ensure I got the slippers. I contacted cash app and was told Journey's still has a temporary hold on the account and it may take up until January 1, 2026 for me to get my money back. Thanks a lot journeys what a way to ruin a child's Christmas. I'll never shop here again.

I used to love shopping at Journey's for Vans. I bought so many pairs of the authentic and the low…read morepro. I find it interesting that they haven't really updated their vans. They are still selling the same ones I bought 2-3 years ago. The same ones I bought in 9th grade even (when I was 14). They are played out and old. Not really a shoe I'd wear as much now. They sell some skater type shoes still, but I mostly saw adidas. They sell Timberlands too, but only a small selection. New balance is an alright shoe. Not my favorite. I think I just outgrew this store a bit. It's sad that I have all these vans and never even wear them anymore. It's also sucky that they sell the basic pairs, all the ones I already have. There isn't much of a selection to look at.

I had a great experience shopping for my lovely grand babies last Christmas! I came in with the…read morestore very busy, all the employees made sure I and everyone else was getting helped the entire time! I got help signing up for a rewards program too!

From the owner: Express yourself when you dress yourself with Journeys! Our store offers the latest styles of skate…read moreshoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It's the one-stop for carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, adidas, and more. Our friendly staff will walk you through current trends and help you every step of the way to define your personal look. We can't wait to see you in store!

We came here for some back to school shoes. They had a very nice selection of Dr. Martens. They…read morealso carry a lot of the other popular brands and styles. The individual here set aside the shoes for my child and I was able to go pick them up easily. She was kind, friendly, and very helpful. They also had the care accessories, which I declined at that moment, to take care of the leather. Even though I did not purchase those products, they will be there in case we need them in the future. I also like that they have the trendy items of the moment, when purchasing items for the kids I like to know where to get them for gifts and such. Lastly, I was told their return policy is for one year as long as the shoes are not worn outside the home. That gives us time to make sure the shoe fits since I was not present when they were selected.

Went in here today for the first time with my son and everyone we came across was extremely…read morefriendly and more than helpful. We were in the store a total of 20 minutes tops and had 3 different people offer to help us. Customer service is very important to me and they definitely have it down!

Journeys,,, hmmmm... What can I say about this shop. Aside from its really good selection of non…read morebasic shoes. The trendy kicks with fashionable prints, furs, leather, etc. I come here to browse from time to time to see what's new in the casual footwear game. I've bought some things here and there at this shop. Some trendy converse, winter boots, vans canvas shoes. It's a really nice store to find unique style kicks. Plus they have great sales as well. They even sell caps, bags, hoodies, t-shirts, shades, watches, etc. The store is very nice. This is the store right next to Hot Topics and across from Spencer's. The associates are nice and they're definitely quick to help out. If they can't, they make sure to let you know they see you and will be there after they've helped whomever they were attending to at the time. This journeys is awesome. I know it, you know it, everybody knows it. Thank you for reading my review. I hope this helps. Enjoy your awesome yelptastic day!

The store itself isn't what I'm here to rate today, I'm here to rate a very good employee who cares…read moreabout his work. His name is Eric. He was awesome and totally ready to help me find a great new pair of shoes! Super funny, and great to talk to, he has amazing customer service skills. When I come back to Journey's I am ready to only ask for his help in finding me a cool pair of kicks! He deserves credit for all of his hard work!!

This store is absolutely amazing when it comes to variety. Whether it's consignment pieces that are…read moretop-notch quality and live up to their labels, or new items you get the best deals possible. They always are reasonable in the way that they negotiate with you to give you a better deal when you buy multiple items. This has become my go to spot and everyone who works here is amazing! I have been recommending this place to all of my friends for years and they come here and are just as delighted. You will not be disappointed !!!!

Fabulous inventory of men's designer clothing. Some of it is gently used and much of it is brand…read morenew and never worn. The owners are exceptionally careful to only stock merchandise that is current and in the best condition. If you know your man's sizes, they can really help you pull together a wardrobe. Highly recommend to both male shoppers and the women who often need to shop for them.

Not bad. They have so many color of Crocs and so many different Birkenstock on sales. If you need…read moresome on sale shoe, they have all the sizes. Store is clean and organized and there are so many shoes and brands.

Not sure why I haven't reviewed or gone to this location before - I lived in WB as a kid but I…read morethink this is maybe a newer location. We stopped by here this weekend, my boyfriend had a pair of shoes from a different location to return. I could use some new shoes for a work trip next month and I ended up getting a very comfy pair of Clarks sandals - my trip is in CA so they should be useful. They were a bit pricey, about $70 and then 20% off because it was clearance, but for Clarks that isn't terrible. They came in size 7.5 wide which was awesome too - since I have a wide foot, it's usually really hard for me to find comfortable shoes. FYI, this location does not have a bathroom, but I imagine TJ Maxx across the plaza probably would have one. The Novi DSW does have one but I've been finding that most DSW locations do not.

Don't go here if you want gas. None of the pumps work. All the pumps are dirty and don't workread more

Never has hot food, cashier points to my change instead of handing it to me, empty boxes laying in…read morethe middle of the isles.