Agency has poor communication, follow-up, & is unprofessional. You have to call/email numerous…read moretimes to get a response. It was absolutely necessary to check the policy because it is common to find errors. When pointed out mistakes they blame you for making changes to correct their mistake. Learned more about options at Erie from other places that was never shared by Obsborn over the years.

Please be careful with this agency. Pretty sure those that have written reviews are relatives…read more Read the actual policy.... NOT THE DECLARATION PAGE. Chris Osborne is good. His wife,... not at all. She's not a good fish is the fish bowl

Cory is extremely competent about my insurance needs and potential solutions, and very responsive…read moreto my questions and concerns. He has been consistently helpful since my previous agent retired. I would highly recommend to my family and friends.

Shook State Farm is very amazing! They really helped me with my insurance needs! Reach out for help!read more

Todd Butler made the process of changing insurance companies a breeze! Very helpful, easy to…read moretransition information and saved us money!

Karla was amazing - she's a great communicator and turned around my application to insure a new car…read morewithin a day. Highly recommend this State Farm office!

Teresa's office made my move to from California to Indiana so much more enjoyable. As we all know,…read moremoving is no fun. So much to do and take care of, but Karla was tremendous in helping me get renter's and auto insurance. She helped facilitate transferring my coverage from California and was very responsive during the entire process. THANK YOU Karla!

When our State Farm rep of 15 years retired, I wondered who would take their place. Libunao State…read moreFarm was assigned to us, and they alway take care of us. They go above and beyond, and their staff are always so warm, welcoming, and genuine. I truly recommend them for all of your insurance needs!!

Worked with Gabe switching over our house and autos, he made it an easy process and saved us a…read moregreat amount! He answered all our questions quickly and professionally.

I would definitely recommend PRM for all your insurance needs. Steve was able to double my coverage…read moreand still save me money. They are polite, responsive, and always willing to answer my questions. Plus, they're a local father/son business, which I find very appealing in today's world of massive, multinational corporations. They give free quotes too, so just call them! Maybe they'll save you some money too.

Steve is one of the most genuine people I know! Professional and knowledgeable? Sure, but he goes…read moreway beyond that for his customers and prospects. I would recommend him to anyone as I know they will be well taken care of!

Terrible. Emailed to my request saying they only focus on bundles with home and auto. Not one or…read morethe other. First red flag. I didn't get a response after writing back that I'm only shopping home insurance. Second red flag. Maybe they're doing quite well and only focus on those particular households that are looking for both. One would think it's a copy/paste response with an obvious error because the agent wrote something I didn't provide...that my daughter "may be moving out of state". She's quite young, my wife and our marriage are both solid, I'm not going to ship her off to a random state 1,000 miles away....that response was very weird. THIRD RED FLAG! At the end of the email they asked to provide a review, so here it is.

Penwell has been amazing. No one wants to get into an accident but if you do, you want to have the…read morebest, most proactive team behind you. Penwell has been that and more. I cannot recommend them enough!