AAA Movers moved us from a house to an apartment 10 years ago. We were more than happy to use them again, this time from a high rise, modern apartment to an 80's era older high rise. Henry, Thomas, and Wyatt did a great job - friendly, patient, and excellent with communication and troubleshooting tricky furniture movement down narrow hallways. We are very happy with our service, the price was fair, and we highly recommend AAA Movers! read more

AAA Movers Minneapolis MN - Henry, Thomas , and Wyatt were awesome! - Movers Near Me - Minneapolis, Minnesota

So impressed with how fast and professional the team who was assigned to my move were. I reached out to two moving companies and ended up choosing AAA movers, from the start the communication quick and helpful. Day of the move the crew showed up well within the expected arrival time and were really friendly. I would absolutely recommend them as a moving company! read more

AAA Movers Minneapolis MN - Movers Near Me - Minneapolis, Minnesota

Worse move ever. Damaged 5 furniture items, two beds, fitness equipment, ripped the door off of an RH armoire, and scratched in multiple places a couch, and was going to give us credit for that said couch as if it weighed 26lbs! Not the 144 lbs it does weigh. They did not mention there was a weight limit, so we needed 2 trucks and were told to get a U-Haul. Then, when their truck came - no word on how it would make it to our new state for 10 days after I emailed and called multiple times. Charged my credit card without permission, and would not guarantee the furniture would be wrapped. The company is not honest, nor does it take pride in its work. Unprofessional. Be smart, stay away. read more

Would leave 0 stars if it was an option. I scheduled a move on a day that the company chose, and sent the down payment. They called and confirmed my appointment multiple times to confirm the appointment and check in on the status of us packing. On the day of they NO SHOWED. When I called to see where they were, Travis confirmed I was on the schedule, he needed to call dispatch, and would get back me. When he called back he explained that I was on the schedule but it is a two-step process and he forgot to hit the book button. His only solution was to move me the following month (which wasn't an option as my lease was up). When I asked what he was going to do, his response was "there is nothing he can do". I HIGHLY recommend avoiding this company and I will not be using them in the future. *Some additional info I was quoted $2,400 for the move with AAA and the last minute movers I found asked for $850. read more

I wish I would have read these reviews before hiring this service for our move. Stay away from AAA Movers!!! I have never written a review but feel compelled to let people know that you do not want to trust your possessions to this company. We used the storage feature and two months of our items being in storage and delivered we were shocked and disappointed in how our items were packed. My expensive furniture was dented, fragile boxes upside down and smashed, heavy duty plastic bins were destroyed along with items inside. Many keepsake valuables broken. Many tears during my move into my new home. My move in was the most stressful, sad day in what should have been joyful. We received a fraction of our $12000 cost reimbursed. We were not informed nor did we sign appropriately the higher reimbursement option. Quite frankly we should not need to insure for the unprofessional staff hired by AAA Movers and their disregard for our belongings. Do not use this company the owner did not value our personal belongings or our horrible experience. read more

So not good. I knew moves wouldn't go perfect, but this was horrible. Would do 0 stars if I could. Said they could move a piano on Saturday, then that week said they couldn't. Lost screws to every bed they disassembled, then the worker just sat there doing nothing. Dropped a piece of furniture, scratching the wall and windowsill. Two workers left early before the job was done. Dropped a box on the wood floor leaving a deep scratch. Offered us a partial refund--but when it arrived it was for $300 less than they stated in writing. Evan the sales manager was super unprofessional and condescending on the phone. Charlotte and Tiffany the sales person both said they'd help then wouldn't call us back. read more

The packers and movers were fantastic. They handled my belongings with care. The movers did a great job both on both ends without causing any damage. The business office side was a little more challenging in terms of communication and updates. The total cost was significantly over the estimate I was given, which was not updated. Hopefully that will still be reconciled. The other issue was payment and a 3% up-charge with use of a credit card., The inability to do a bank transfer made things cumbersome and more expensive. read more

Very professional group. Have used them before and I highly recommend AAA. Great job guys.

Worst customer service I have ever experienced. Ignored for weeks after informing them of my dissatisfaction, then told by the customer service manager that "they don't want my business". No apology for what occurred. 2 hours into the move I was told "not everything will fit into the truck" which was ridiculous because I had just moved the year prior. same size truck and had less items this time. My son took a picture of the back of the truck and it was completely open, things would have fit if it had just been loaded differently. Took me and family members, 3 round trips of 90+ miles ea with 3 trucks/SUVs to move the remaining items. Exhausting, stressful, completely unacceptable. I wanted to be compensated fairly for the epic fail that this move was, nope, they just DON"T CARE!! read more

AAA Movers Minneapolis MN - The back of the truck before they started unloading at my new house - Movers Near Me - Minneapolis, Minnesota

As a previous customer of AAA - this was the first bad experience I had. Customer Service before the move was INCREDIBLE, but since we had multiple issues reported to the company - CRICKETS. 1- My desk was damaged; the piece holds the leg in place got bent in the truck and is unrepairable as it broke the weld on the metal. When we showed the team lead, he just tried bend it back, thus breaking the weld even more. Was not happy with how he handled that. Instead of apologizing, he made it seem like they couldn't have done that. 2- Lesser, but still really annoying and damage to things that weren't broken and I need to now replace - I walked into my bedroom at the new house to find one of the guys RIPPING my clothes out of the wardrobe- breaking 9 of my hangers. No doubt trying to hurry bc their team leader was constantly yelling at them to go faster. 3 - Wall scuffs on the stair walls going down to the basement of the new house. 4 - Multiple items - boxes, dressers and my buffet console - were completely turned UPSIDE DOWN in the move. I don't understand why they needed to transport anything that way when they had a ton of unused space in the truck. I told the team lead at our first home I'd rather pack the contents of my buffet quick if he needed me to. He insisted it would be fine. Needless to say, it did NOT make it to the new house fine. Everything in it was an absolute mess - crayons, markers, safety pins, push pins, paper, EVERYWHERE lodged inside the piece - it took me an hour to remove all the drawers and dig everything out of the inner nooks and crannies. Same for a few kitchen boxes - things we packed that couldn't be upside down - were set in the kitchen upside down. Sugar EVERYWHERE-- in our coffee maker inside, all over the silverware......absolute mess. I have never had a team of movers care so little about my property. 5 - The floor pad things - while they were put in place, they were disgusting on my brand new carpet. When they rolled them up (in both homes), it left stuff everywhere thru out the house. Disgusting. Not sure the protocol to cleaning those and rolling them up carefully, but it was very sloppy. 6 - We were not super impressed by the 6 man crew. Having only ever had 3 man crews for previous moves with AAA - i was expecting the unload to FLY. But It took WAY longer. One of the guys did significantly less than the others all day.......he consistently carried in one light thing, being very open about "being tired" and joking with the guys about being out late the night before. I was tempted to ask him to just leave his items in the garage - we could have moved what he moved in a third of the time. Super unprofessional. 7 - Lastly, the team lead got extremely rude with my at the end when he was forced to stop the clock bc I "called to complain about them getting a sandwich". I explained that I emailed AAA to ASK about the policy of paying for drive time/breaks bc they took nearly an hour to drive 8 miles after telling us "we'll head straight there!" when we all left the first house. So I was confused. He was really rude after that - so feedback for you guys - maybe don't tell your team something like that when they're still on the job. It had a significant impact on his service. We tipped the guys really well despite all this - he didn't even say thank you. I was FLOORED. SO RUDE. In summary - this experience was very different than previous we've had with AAA and WAYYYYYY more expensive. We went with the 6 man crew per their STRONG recommendation - costing us $4,100. This is OVER DOUBLE what we've paid in the past, and we also moved SIGNIFICANT amounts of boxes, our entire garage, miscellaneous items in the weeks leading up the AAA move. So, while the move got done, I can't say I'd recommend AAA after that experience. I would appreciate a response back from the company. read more

Asked to move 3 office cubes 2 weeks in advance from a place we were purchasing from. Sent pictures and the specifications of the cubicles, we had disconnected the power whip and sent the layout for how to setup in the delivery site. Everything was fine, took my deposit. Day of move get a call from the movers on site who say they can't move cubes and this is not what they do. Want me to sign a release waiver if they touch anything. Complete waste of time and extremely unprofessional. Probably fine if you want them to move boxes you've packed. Anything more complicated look elsewhere. read more

AAA Movers customer care team did not do a thorough job of investigating my claim. AAA movers added up damages to a resolution of $102. In reality AAA damaged more than 700lbs of property. At $.60 per lbs, that alone is $420. I've paid nearly $800 to have my property ruined within an hour. David in claims made ip items on my Statement of claim. David misrepresented the weight of my daughters dresser after being notified in writing that one whute the dresser weights more than 120lbs. The most expensive piece AAA ruines wasmy Brown Room and Boards dresser that weights more than 500lbs, was conveniently left off the Statement of Claim in it's entirety. But, yet David added a second glass table at $27 into my settlement, that was NEVER included into any the claim via pictures or email, in an attempt to minimum liabilty while committing fraud as if I didn't claim 1) Brown Dresser 2) Lights 3) White dresser 4) 4 piece End table set & 8 piece kitchen table set 5) Interior and Exterior damage to walls 6) White sofa damage The Statement of claim sent by AAA lists ONLY: 1) Tall white dresser @ 80lbs $48 2) Glass Coffee Table @ 45lbs $27 3) Fraudulently, A third item listed as Glass Entry table with the same weight listed as my coffee table @ 45lbs $27 was added. Oddly this item isn't even listed anywhere within my claim. I have no idea what said Glass table listed is. I never reference ot in my claim. While the actual items, with actual weights and the proof of damages that were pictured with in my claim were conveniently not listed and/or addes to my claim at all. My move was originally for a greater amount of time. When I observed the fraudulent billing techniques, I immediately fired AAA movers within two hours of their incompetent services. DON'T LET THIS SCANDALOUS COMPANY SCAM YOU! AAA movers have failed to rectify this claim amicably, by following through with the rules and guidelines set out within the AAA contract. When I stated the offer was unjust and unfair, and that we can go to court, Rob responded with, "Threatening Court is not a valid option. You will lose and have to pay thousands in attorneys fees, yours and ours. Instead, maybe try an approach where you are assertively angry, without being offensive. Offended the people trying to help does not give you the results you are hoping for. David is good at his job, the value of the items has no bearing whatsoever. Only the actual weight of the items." Yet the items listed by David within my claim aren't actual listed itens I claimed and they ARE NOT the actual weight of the items. The items listed are inaccurate, purposely. I've contacted David and Rob with the inaccuracy in writting and neither party has responded to AAA's fake Statement of Claim that was created on behalf. Despite the listed items of 4) 4 piece End table set & 8 piece Kitchen table set 5) Interior and Exterior damage to walls 6) White Sofa AAA is SHADY AF! read more

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The guys were great! They arrived on time and got to work very quickly. They knew exactly what they were doing. They got here at 1:15 and were out by 2:15. They did a great job! read more

They were quick to pack and very willing to help me move my items. All were very polite, and they even met my parent and me at my new place. The only negative was the lack of communication about moving times. read more

Office triple charged us. They told us they'd give us a refund. Now they've been ignoring my calls for weeks. still no refund. do not use this business. read more

This review is a long time coming. The good: AAA movers showed up on time, was flexible with routes, and didn't damage either of my homes or my materials. The ugly: the morning after I moved, my first chore of the day was to put my most valuable possetions in my safe. I had moved these by myself the day before the move and hid them the best that I could (AAA doesn't move these materials). I realized immediately that my very expensive and prized possession was stolen. I immediately filed a police report and notified AAA movers. AAA movers refused to acknowledge anything was stolen and stonewalled me for 3 months. The police were not able to justify a search warrant for any of the movers. What was supposed to be an exciting and happy move turned into a very violating and disturbing experience, and I was left holding the bag. After reviewing the police report I did my own research on the movers (their names were included) and the one I suspected has been arrested for theft multiple times over the last 4 years, assault, and currently has a restraining order against him. My trust in people has since been severely reduced. Lesson learned: if you are going to use AAA movers or another company for that matter, keep and eye on the movers at all times and do not let them be alone in your house for the slightest moment. If anything goes wrong, AAA will fight you to the end and you will be screwed. read more

Very professional, friendly and hard working! I was referred by a friend and I'm very happy!!! I would use them again and I will refer them to anyone moving!!! Great experience!!! read more

On a day where the temperature was -9 Eddie, David and Connor were excellent. They arrived on time, finished in less time than projected and even moved a few items that were not on my original list. They were polite, efficient and a joy to work through my list of items to be moved. I would recommend them to anyone. Well worth every penny. read more

AAA is a predatory company, I have a filed a formal complaint against them. They took much longer than quoted. They did not wrap or secure multiple expensive and fragile pieces of furniture I own, and was subsequently completely ruined. They make you sign contract prior to any service being provided that they are not responsible for anything that happens. So, Once they show up, they can provide negligent service, ruin your items with no recourse. I truly hope people read this review, I was charged 30% more than my quote and am out literally thousands of dollars in things that were ruined and lost. I have had to pay the company in full and am stuck with broken and missing pieces. Do not use, and do not trust AAA. read more

AAA Movers moved me end of Jan 2025. A lot of glass breakage. I carefully packed everything to prevent breakage. A lot of the boxes have holes and dents like they were kicked. Some were opened. I have quite a few things missing that are not here now that I have unpacked. Things of value that I paid plenty for are gone. A couple of furniture items are broken. I told the claims person to come here and look at the damages and she said no. Over $2000. of damages and missing items and they settled with me for $200. I think they should have their business license cancelled. I hope other people use other movers. read more

AAA is the worst moving company and breaches its contract on all levels. They could not read their schedule correctly and showed up 5 hours late. They did not use the moving blankets they were supposed to use to wrap up furniture so several pieces got gouged, dinged, and scratched. Their policy claims to pay 60 cents per pound damaged. But nobody returns calls and they decided that $30 was the proper refund for about 800 pounds of damaged furniture. They lied to the Better Business Bureau when I filed a complaint. They have offered an insultingly low settlement and denied all responsibility. They are committing multiple counts of fraud for their business practices and need to be shut down by the state. read more

Hi, DO NOT use AAA Movers. They over charged me for a simple local move that was just 10 mins away. I was quoted a $500 move and it ended up being almost $1000 for what amounted to a studio apartment move. Not only that, but I tipped heavily due to what I believed was a new move building error. They refused to give me my money back dispute the evidence I provided they were in the wrong during the move and now I'm out $1K for 15 boxes, a mattress, head/bed frame, a TV and stand. I even provided them pictures on what I had to move and still nothing. DO NOT USE THEM. They will rob you read more

Downsize my parents into a 55+ community and then sold my house a month later. They were so good working with my parents house that I hired the exact same team the second time. They were efficient in their time, respectful of the property, and always willing to move things around a little bit to make it easier for you. For the price you can't beat them. They also asked it I had junk to remove and had Junk Luggers out to clean up. So cheap and easy! read more

We used AAA Movers for packing and moving. We got a competitive quote from them, but then they charged us almost double the amount, even though they were unable to complete the move as quoted. The packing team threw alot of stuff into boxes without any care, and didn't complete the job, leaving several rooms unpacked and didn't mark the boxes to say what they were or what room they came from. The moving team worked hard, but they ended up damaging our carpet and broke a table. They didn't tell me about the table, just left it laying in a room. I had to pay to fix the carpet myself and sent invoice to AAA but have not been reimbursed for it, nor have they provided any resolution for the double charges or broken table. Terrible customer service, would not use them again! read more

AAA Movers Minneapolis MN - Movers Near Me - Minneapolis, Minnesota

Their drivers will try to run you off the road for no reason. Terrible. Avoid doing business with them. I have never spoken with John S. or anyone else at their company as he claims. It was one of their trucks. So they are also liars. read more

The movers broke my TV and TV stand as well as a bunch of my glassware. I called to see if I could get any coverage at all and they are not responsive at all. The movers threw my boxes around even though they said fragile. Because of the all the damage that was done to my items I would not recommend AAA movers. Brian Kornuth 303-886-7510 read more

AAA Movers Minneapolis MN - Movers Near Me - Minneapolis, Minnesota

We hired AAA Movers. They didn't come to see what we had to move but instead, relied on me to tell them, over the phone, what furniture we had and how many boxes we'd need. I'm NOT A MOVING PROFESSIONAL!!! They sent a truck and after the truck was half full, I was informed the truck was too small. I could do a "round robin" and have them go back for the rest (adding probably $800-$1000 to my quote.) Or, I could move the rest myself. What??? Not only that, they packed our stuff in boxes. First of all, the boxes were packed so full my husband and I had trouble moving them, let alone lifting them up. AAA said all furniture would be wrapped in plastic so I assumed that meant they'd wrap the dressers, leaving our personal items inside the drawers. Nope. All our dressers were emptied completely making MORE BOXES for movers, taking up more space in the truck and costing us more money, time, and now that we're in our new place, headache trying to find the boxes with our underwear, work clothes, etc. I do NOT recommend them. I go to my client's homes to see the scope of work so I can give a good estimate. Never, ever do I quote something based on what the client tells me over the phone. A moving company shouldn't do that either. read more

This was our first experience with movers. We usually move ourselves, but decided to get movers this time because we got a treadmill that was much too heavy for the 2 of us to move. The 3 guys that moved our things were careful and very friendly. All of our items were put in the proper places with nothing getting damaged. The booking process was easy and quick. read more

Do not trust them! Their carelessness destroyed two valuable pieces of furniture. They even disguised an item that was missing as "never having been on the truck" after we saw them wrap the item and carry it out. The reimbursement is insulting, a pathetic pittance that doesn't come close to even our cost of having to haul away the broken items! Only .60 per pound on living room furniture! Ridiculous. Way too expensive for the service provided. Steer clear!!!! read more

AAA Movers Minneapolis MN - Movers Near Me - Minneapolis, Minnesota

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Worst moving experience. Smaller truck and lots of stuff left out due to insufficient space. They came in on time and began loading the stuff. After 1 hour we realized that the truck was almost full but we still got a couple of beds, desks, chairs and a lot of miscellaneous stuff to be loaded. The movers did try to fit the beds in but a lot was stuff was left out cause of insufficient space. This has been ridiculously annoying since they sent me a smaller 18ft truck for a 2 bed apartment. The truck was 20% already full with all the equipment they came with. When asked they blamed the estimate that was generated for the quote. When I booked through their client, he only asked us to mention the big ticket items such as beds, furniture etc but not the other miscellaneous stuff, so we did not and it turned out to be a pathetic decision. The round robin was not worth the money for the smaller sized stuff I had left out. So my wife and myself had to spend 5 more hours to move that stuff later. Didn't I pay the money to have that avoided? Why should I pay for extra time for them to round robin. Crew was respectful and friendly but wished they handled my furniture more carefully. There was no shrink wrap done to any of the furniture. No bubble wrap used. At the end of the move, my couch had a couple of teared linings and bedframes had many scratches. This is partially a result of the insufficient space. The movers could have better arranged the items in the truck such that everything could have fit in, but they crammed all the stuff in the order they moved out. The movers agreed that the truck was small and this situation happened with other customers many times. Why has the management not fixed the issue? Why can't they send a larger truck? Why get paid for jobs half done? I would definitely not recommend AAA to anyone ever. There are many budding mover companies out in market. Please go find someone else. The movers don't have to move for Vikings to move your stuff. Don't get sold for their garbage marketing. read more

Unfortunately I hired this company to move from a 1st floor apartment to the 4th floor. They did not protect anything they moved as I was told they would. They destroyed an 8 month old sofa. They offer .60 per pound reimbursement? Who's ever heard of that? Produce and meat are valued by weight. Not furniture. DO NOT HIRE. read more

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Think twice about having AAA move you! I just had them move me and feel like there is a huge lack of professionalism in regards to my concerns and questions after the move(and after they had their money). Be vigilant if you hire them! Quote I was given meant nothing-it was off by 3 hours . If you do this everyday , how can you be so far off? The crew was slow. They were not truthful about their breaks and I paid for that. I would document every minute and take pictures of everything! A lot of damage and road rash. They forgot bed parts that took me a week to get back. Response was very slow and only by email-you can't have a discussion with anyone live. They DON'T care about you after they have their money! read more

Great bunch of guys, stole my Sog Navy Seal knife and whole baseball collection from the 1980's. read more

AAA Movers Minneapolis MN - Movers Near Me - Minneapolis, Minnesota

Bad on both jobs I hired them for. I didn't realize it the first time (as they moved me into storage), but when they moved me out I started finding quite a bit of damage to my vintage furniture - big scratches and scrapes on many items; they broke some items, too. In addition, the last time I used them was during Covid and while their website said they were doing minimal contact and masking, there was still too much close contact, not proper masking, etc. When I complained about the damage, they had me thoroughly document all the damage (fine) but it took hours to document and upload them. Rather than just offer me some $ off, their solution was to try to get their guy to come down and fix everything in my house...during a pandemic. I didn't want them in my house after the experience I had, particularly since it's a health risk. They took my $, damaged/destroyed my things and the follow up service was pathetic. They were careless. If you have quality things--particularly vintage/antiques--consider looking elsewhere. read more

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Their movers rolled my concrete table top across a cement ground and destroyed it. Table was worth about $4000 and they paid me $160. They refused to remove the damage table from the property so I had to pay $200 to junk it. read more

Our experience with AAA was horrible! not accidental damage but simply did not care how they damaged our furniture. There response was, "tough." You want damaged goods? AAA WILL DO IT. RogerWant more info?--612-308-6199 read more

We've used our fair share of moving companies and I have to say that AAA Movers is the best. The crew arrived early, we're courteous, professional and fast. Hif read more

I have never experienced such an awful moving experience. Not only was I quoted well under the amount I was charged, I was overcharged and have been trying to speak to someone for over a week so that I can be reimbursed. I have sent countless emails and left many voicemails that have gone unanswered. My belongings (including my plants) were just thrown into boxes. It took FOUR hours for one man to pack 16 boxes, and that was after he arrived nearly an hour outside of the guaranteed arrival time. Above all, I was told to "lose the attitude" by a sales manager. I didn't want to leave a negative review, I even waited a week for someone to help resolve these issues, however, I am now hoping someone at AAA Movers will read this and finally get back to me. read more

AAA Movers Minneapolis MN - My belongings just thrown into a box. - Movers Near Me - Minneapolis, Minnesota

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Last year when I moved, I had a flawless experience. Justin the sales person did the quote and sent it to me in writing. The drivers were 4 hours late but they were efficient and all business. This second move was a nightmare as many others have reported. Justin quoted me but he didn't add a 3rd person or give me a bigger truck. I called Kamil another person at the company to add furniture to the bill of lading to ensure insurance coverage. I had one bed, it is a king. I was charged for a king AND queen mattress protector. I was also charged $30 a tv box. Please don't pay for this. They literally bought pieces of cardboard and wrapped my tv. You don't get a box. They take the cardboard with them when they leave. My delivery guys are contractors. Not employees. They arrived smelling of marijuana. I guess of you are a contractor, you can do that. They arrived at 915am and during the move one guy was on a personal phone call for about 30 minutes. I am being charged by the hour. Because Justin didn't pay attention to my move request, my bill was over 1,200. We tipped the guys $120.00 because it's not their fault they had to squeeze my furniture into a tiny truck. I have a scratched dining table, a destroyed bookshelf, and a broken couch frame. If I had not helped these 2 men labor for 7.5 hours, lifting furniture, moving boxes, unwrapping furniture, folding over 20 moving blankets and unraveling rubber bands.. the guys would have been moving for 10 hours. The 2 guys Mike and Rico were so exhausted they left the company moving Apple iPad at my house. Today is Tuesday, my move was Saturday. Anyone want a free iPad? Did I mention I have cervical degeneration and I'm lifting heavy items while paying this company to destroy my furniture? I have epidural pain injections Friday for the pain in my lower and upper back. Please avoid this company. See my invoice, my photos, and think before you use these guys. I have recieved no response from the company for my damage or refund for charges which didn't apply to me. Did I mention all 4 of us, husband myself and 2 guys not wearing masks all sweating and lifting for 7 hrs. I hope we didn't get infected. I have a compromised immune system. This will be known in 14 days... read more

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First time moving with AAA. To start, we were quoted a lower price than what was billed. Two trucks and 6-7 movers for the job. While the crew was friendly and nice, everything seemed to be rushed and kitchenware was broken, walls scuffed and dented and a $2500 desk was literally broken into 3 pieces. The first time it was attempted moved, the entire left side snapped. They re-attempted moving it without changing their approach and broke the other side. They have so far offered to pay $120 or $0.60/lb for damages. This company is a joke and shouldn't be moving anyone. This is why they have insurance but obviously do whatever they can to not file a claim, likely because this happens so often their premiums would be through the roof and they would cease to operate. Do NOT move with this company. I have used multiple other metro moving companies with zero issues and wish I had used anyone but AAA. They are extremely unprofessional and will not return phone calls or include any communication information on company emails. Stay away. read more