Holy cow what a first time experience. Showed up on a Saturday morning at 10:13a for my 10a appointment (which I organized via email) and no one was there. Online says they open 10, the door said they open at 8a, and the number online vs on the door were different. The neon sign said open but no one came to the door or answered the phone and there were 4 cars waiting. Further, there was glass in the parking lot and WORST OF ALL was watching one disgruntled person FORCE THE AUTO SLIDING DOORS OPEN! What?! Aren't they supposed to be locked and this place secure? How could someone slide them open with ease?! How would or could I as a prospective customer ever want to store my stuff here?! No thanks. Unreliable. Untrustworthy. Poor business practices. read more

AAA Quality Self Storage - Only sharing since I was accused of lying in my initial review. - Self Storage Near Me - Long Beach, California

See all

Very bad experience. They have these weird rules. And times of operation. Bad customer service will not recommend to no one.

Security system needs to be improved. They assigned me a unit that did not have security camera. The lock that they provided was hacked and all my belongings were stolen. I only had the unit for less than a week. read more

Excellent customer service, they were very helpful in moving up my start date and adjusting all of the paperwork.

AAA Self Storage made the storage process very easy. Brenda, who is the manager is amazing!

I am having a great experience with this facility and its staff. Both of my units were last-minute and unexpected rentals. The staff at the front desk was very helpful, patient, and kind. The facility is clean, secure, and staff can be found to answer questions. (They may not be at the front desk because they are helping someone in the facility but they always come back!) They are kind to me and they've been nice to my movers. I was dreading having to put stuff into storage and was pleasantly surprised at the cost for my 10X10 unit. All in all, thumbs up! read more

I'm so happy with the cleanliness and customer service here! Brenda in the office and Tony were so helpful! We had a little bit of water leak into our unit, which has never happened before in the 2+ years we've had the same unit. Tony was quick to clean it up. He checked around to make sure he got everything and asked us to check and make sure none of our property was damaged (it wasn't, thankfully). I wanted to switch units, just in case. Brenda made sure we got the best bang for our buck size-wise, that we got a unit close to our old one so we didn't have to move too far, and really just made sure we had anything and everything we needed to make it as easy as possible for us. Outstanding customer service! Also, this is the cleanest storage facilities I've ever been to! No trash, no bugs, and no funky smell. IYKYK. Highly recommend! read more

AAA Quality Self Storage - Clean walkways - Self Storage Near Me - Long Beach, California

I've rented a unit here for a year. At the time, the place was nice and clean but did not allow you to use bathroom. So I couldn't even clean my hands after putting stuff in or out. I had a few interactions with the staffs at the front desk and they were nice and always willing to answer some questions. However, there was an African-American guy who always drove in a white Mercedes, worked with the staffs but did not wear a uniform, that was rude to me. He once interrupted my short question to the staff about returning the lock-key just because I asked him once and seems like he did not want me to ask anyone else. I didn't talk back because I think he's rude and nonsense. The staff also ignored him while continuing to answer my question. I do not know if he works there regularly, is the owner, or a partner. He should not talk like that to a customer. If he can't interact with people nicely then just stay in the back office or just don't work at all. read more

Front desk person was friendly and accommodating. Price was reasonable for a 10x10 unit. Very easy to move items into storage.

The storage units and the entire property are clean and always well maintained. The staff is where this business shines. They are knowledgeable, helpful, and patient. They consistently exceed my expectations.. I can't imagine going anywhere else to store my personal items. I know they are safe and secure there. Highly recommended! read more

Wow, this Storage Facility is been Run By A Some Very Bad management and staff, manager stole Shoe's from outside my Unit, knowing damn Well, whose shoes they Belonged too, instead of her calling me, she decided to keep them without me knowing, she got caught on Camara grabbing them and keeping them, even in the Camara footage you can see her training some,, she said Damn Miguel Left his Shoe's here, ima do the right thing and let him know but then she double thought that and said "FUCK HIM, IMA BEEP THEM, one for my daughter one for me, That's what he gets for not selling me Shoe" I called corporate, talk to Ben, told him the situation, he insisted that she couldn't have done that, but Camaras say different, Ben said he knows her for many years and a personal friend, so instead of him looking into the situation decided to give me a 30 Day eviction, when I am the one that was violated, I've been there for 5 Years NEVER LATE on my lease, 3 unints $700 month also have recommended friends to get a unit, witch they have. If you are thinking of getting a unit here, DON'T BAD PEOPLE RUNNING THIS PLACE read more

I have to say that this place is amazing and completely made my day when I was looking for a storage unit. Carol helped my partner & I find a unit to store our stuff, and she was not only friendly and informative; but she made the transaction fast and made us feel safe and comfortable knowing that this place has security protecting our stuff. Please give accolades to Carol and know that she is an exceptional attribute to your company and will keep the company in great standing with her wonderful and outgoing personality. read more

The facility itself is nice enough for a storage facility. Price is on the high end for area. Can't always find a person for help at the facility or on the phone. Overall, Customer service is below average. read more

I called about 5 different places to compare prices. AAA had the best prices. On top of them already giving me a better price than their competitors, I also got 1/2 off for the first month with no minimum time requirements. They gave me a free moving truck for 4 hours. I didn't have to fill up the gas. I got free carts to use. And I was treated with respect. I highly recommend this company for your storage needs. read more

This place is clean, convenient, and the staff is helpful and always friendly. Incentives: - Move in special: the amazing rate got me there, - Ease of move in: complimentary access to a moving truck upon move in - Accommodating: Everything you need to move in and out with ease is readily available and well priced. The staff always went above and beyond to ensure a smooth experience. Draw backs: - Monthly price: The standard rental rate for storage is slightly above average. - Accessible hours: you can only access the unit during standard business hours M-S, which led me to feel like I was racing the clock to get in and out. But I still give 5 stars and would recommend this place to anyone in the future. read more

Alicia helped me out with picking a storage unit. She was very knowledgeable about pricing and availability and above all, respectful! Every question I had was answered despite me being a bit out of sorts. She made sure I had the best possible price and size for my storage needs. read more

Love this place. It is so pristine and well maintained. But honestly its the fabulous manager Tina and her lovely assistant Carolyn. They run a tight ship. Always helpful, cheerful and great customer service. I feel very secure with my things in storage there. Very accommodating and kind. Thanks so much! read more

Why? Cuz they are Covid-19 careful. The facility is clean and secure. It is well lit as well.

So far so awesome! Well secured facility no overnight load and unloads are allowed. Very safe and secured. Alisia was a great person. She showed us around, very paitent that we were still looking on other places.in the end choosing this for the security. Its the peace of mind that counts. Also a plus that most of the units are in a climate controlled area. read more

I started using this place a couple of years ago when I had to move from my home. This place is one of the cleanest and they have a couple of trucks available to help make the process easier. I will be vacating soon but I've never regretted leaving my belongings in this storage facility. I've never seen rodents or insects because they are vigilant about keeping it clean. I use another storage facility in the past and it was not a good experience but this place has remained consistent with their customer service. read more

Everyone has been so nice and helpful. My experience has been great! Due to COVID 19 everything had to be arranged online. I was very nervous but your customer contact representatives were wonderful and walked me through the whole process. The facility is very clean and my storage unit is very spacious and accessible. They also provide push trolleys to assist hauling your items from car to unit. Definitely will recommend to everyone. read more

A friend recommended this place to me and after investigating a few others (including one that said online to call them, and then had a voicemail message that said to go online), I decided to go with AAA Quality Self Storage. The process was super easy, and with their move in deal it actually ended up being cheaper to get a 10x10 here than it was to get a 5x10 elsewhere. I wish they had slightly longer hours since I work an office job, but ultimately not that big of an issue. Would definitely recommend! read more

Brenda the new manager is awesome. She is very nice and helpful! So happy they got a manager who cares about the people renting the units. Very professional and clean location! read more

When I say I'm so glad and thankful I drove pass this storage place. I was overwhelmed and stressed out. I talked to Mrs. Brenda she was so helpful and made me feel welcome! She was patient with me and took her time showing me the units and spaces they had available. Highly recommend this storage place. Very clean and the staff is respectful and helpful and very affordable go talk to Mrs.Brenda! Thank you again Brenda read more

AAA quality self storage is an excellent facility. The staff is extremely friendly and always has an answer to my questions. It is easily accessible and I love how smooth the process is. I highly recommend this place if you're looking for a clean, easy place to store your things! read more

I was so excited to write this review for Edith literally the day I met her. She was so kind, friendly and most importantly helpful. She quickly accommodated my moving needs and was able to get me the storage unit I desperately needed the minute of move in. I truly appreciate what she did for me and I feel very lucky I picked AAA Quality Self Storage. read more

Best place for storage Customer service customer service customer service The best ever customer service I rented a storage from Edith and she waited an hour after closing to finish unloading my truck And not only Edith is nice everybody here is nice they are so helpful and so nice And the price are so good and they give you a free truck??!! read more

Clean, secure, safe and convenient. This is my first time utilizing a storage unit and it's been a pleasant experience.

They have been so so helpful. This is my second time getting a unit here and it has been really easy. Alicia helped me this time and def helped me be aware of all the discounts I could. They have become my go-to in storage! read more

So I had the pleasure of working with the nicest people one of them being Edith, the amazing manager at the front and Tony, the cool dude who took me & my sister on a grand tour of the joint then he showed me to my rad storage unit! I'm beyond grateful for their kindness and thoroughness from beginning to end. Thank you for that! This storage facility is very clean, safe, bright not to mention reasonably priced and they have some amazing deals! So if you're looking for a good storage spot look no further! read more

AAA Quality Storage made our moving process so easy! Karen at the front desk was soo help and nice! Not to mention because we got a big storage unit our moving truck was complimentary with our storage! read more

AAA Quality Self Storage - Self Storage Near Me - Long Beach, California

This storage facility is great. It's the cleanest I've seen and they've never had a break in. They give you half off your first two months and they actually have a moving truck they let you borrow when you first move your things into the building. Location is very accessible too, right off the freeway. Their costumer service is top notch. Edith was especially helpful and patient with us. read more

This place is awesome first starting with the up keep and the security system and the the customer service is top notch with Eidth. Great prices beat others in the area. I recommend AAA to anyone who need their storage needs meet. read more

I had a excellent experience at the storage facility I was immediately met by friendly face Brenda Chavez she guided me through all my needs got me exactly what I needed Tony showed me to my locker to make sure it was acceptable which of course it was, extremely happy with everything from walking in the door to signing the paperwork‼ read more

Marissa made me feel very welcomed and honest made me feel like family. Before I went to AAA I had went to a few Public Storage locations but it just did not feel right and their pricing was much higher. I highly recommend AAA Quality Self Storage. I am at ease with my monthly rent as well as the security they provide for my belongings. This facility and units are clean! read more

I have had our things in storage for a little over a year. I completely recommend it. We got the unit for what we felt was a lot of stuff and the storage unit still had lots of space to continue adding over the following months. It's well lit, security system is good, they let you use their carts (you have to leave your ID at the front desk to use them), the hours are reasonable, and there's always parking available. read more

I'm renting here for 2 years already, very safe place. Administration nicely licked my price, so yearly raise is minimal. I have air conditioned unit, and AC really works. They maintain corridors clean and work on weekends read more

Nice, clean facility. Not a lot of riff raff hanging around like others that I checked out. Rates were considerably less than others also. Edith was great! She was nice, friendly and explained everything to me clearly. I feel secure leaving my life in this storage for the time being. Only con about this facility is the hours of operation. Not open early or late enough on weekends. Other than that, I love it. read more

Edith Velasco very nice lady ,very calm she help me out with the process . Very courteous.

Very clean Storage. Made it very easy for me to move in. They even let me reserve a unit! Would definitely use them again if I had too. Best part its right off the freeway (405) Long beach exit. read more