Place is a joke. Made an appointment for transmission issues with Chris he put me down for 8 we both agreed I'd be there about 10-10:30 but he put me in an 8 am slot to make sure I had an appointment time. I get there drop it off at 10:30. I get a call at 11:15 saying my battery was dead that'd they could replace the battery and terminal cables needed to be replaced. There's a little corrosion I said wiggle the wire it starts just fine and it's a new battery. Said they got it started and was pulling it in the shop. I call at 1:59 because I was told it'd be about two hours to diagnose. I'm told the mechanics went on lunch they'll be back shortly to look at it that they hadn't touched it. I was irritated it had been there almost 3.5 hours and nothing had been done. but okay whatever. Then get a call at 3:06 saying my brakes pads were low and the mechanic WHILE DRIVING could push the brakes to the floor with barely any stopping power and see brake fluid shooting out. How that's possible to see while driving I have no clue. But they said the line had a hole and I needed to order new ones and they'd put them on before they could diagnose my transmission issue. Brakes are fine it's a 12 year old truck yes they're a little spongy but not failing by any means!!! Any mechanic or driver could double tap to build tight pressure if a new car and be fine. I asked did the mechanics say they couldn't diagnose the issue without these things being done and was told by Chris no the owner and mechanics. So knowing who the owner is I said okay mike Edwards said this was a hazard and y'all can't do it until this is fixed and was told by Chris yes he's here now and the one who said we couldn't do it until this is fixed. Mike wasn't even there and I know that for a fact! At this point of trying to be upsold on 4 different things I said screw it I'll come get it and take it somewhere else. Even with mixed reviews I decided to give this place a chance but I'll never do it again. If this is the way they're gonna do a disabled combat veteran or anyone for that matter, they won't get my business especially driving 1.5 hours one way to be done like this.
UPDATE: I get there there's a cut in my right front brake line. They say it's the line being rubbed by the tire. Keep in mind these are stainless steal threaded brake lines. No marks on my tires and looks like a fresh cut. The truck is parked in a different spot then where I dropped it off. I got look at that original spot, no fluid on the ground. Meanwhile there's fluid all over my rim, tire, control arms, struts and a huge puddle on the ground. Keep in mind my truck is lifted 9 inches on 35s. I wash it weekly. Never seen any fluid. Especially not half a damn bottles worth. After speaking with Chris I ask for the owner to come speak to me. I can hear mike Edwards tell his shop manger to tell the customer to fuck off and he needs to deal with it. At this point Chris agrees to pay for my truck to be towed back to my house. I depart. The GM (John) calls and says mike Edwards called him and said he never told me to fuck off that Chris is lying but didn't realize I was there on speaker phone with Chris and hear it myself. The GM says yeah okay well he said he didn't, like he doesn't believe me. Then says he'll have his guys fix it but I'm going to pay because the line was rubbed through not cut. I reminded him he had just told me he wasn't there either and is going off what his guys are saying but I was actually just there and saw that it was cut. He disagreed said he was going to call his guys and he'd be back in touch. As for mike you can return my call and voicemail if you'd like. It's bad for business to tell a customer to fuck off. But no worries, BBB has been contacted, corporate, and my lawyer. So the video and audio from your shop hopefully doesn't go missing like I've read it does at times like these. And I already have it from the other to shops beside you. Also, this is probably why the business is going bankrupt and trying to over sale people on stuff. The only person there worth anything is Chris who actually paid out of pocket to tow my truck an hour and a half back to my house after Mike and John told me it's my problem not theirs. read more