Woww are they dishonest and lazy. They aligned my tires but didn't. Tires destroyed went to a different mavis and they said they could not find a record of my work. Went to the original location they corrected it. Yet they never aligned the vehicle. I finally went to the dealer and they told me the alignment had never been corrected. It was way out of place. I spent $2000 with Mavis in everything they touched. They messed up. They appear to be a really Shawty company. Incompetent management is not there. As I said earlier, the amount of money I spent was not in the books that was in Yulee, Florida and then I was at Jacksonville and they could not find a record. They never made it right. They would not talk to me they are a crooked operation as far as I'm concern. Yelp requires some star. They deserve none. They are very dishonest operation. They when I contacted them ignored me. read more

Brittney and Emmit were super friendly and provided great service. Unfortunately my tire could not be fixed since it had a nail on the side wall. Honest team with great service read more

Dan and his team did very right by me, resolving the issue I had with my tires and getting new tires installed.

my experience was amazing. Quick service, polite people, they worked with me, didn't upsell, just got me back on the road safely. I got 4 tires, they do computerized balancing and an alignment. Thank you. read more

I had my brakes serviced. When I drove the car out, the front left brake was making a screeching sound for the first few seconds. I assumed it would go away after the car had been driven a while and the parts worn in. But every time I started the car cold, it would do the same thing: a loud metal-on-metal screeching for several seconds. I took the car back to Mavis for an explanation and was given a song and dance about how it was normal and would go away. A month later, I took the car to the dealership in Alachua and had some maintenance work done. They laughed at me when I told them the brake story, and they fixed it. I would stay far away from Mavis. read more

I was visiting my son in Gainesville when I noticed his car was due for an oil change. I stopped by Mavis and I have to say, they did a fantastic job! The staff was polite, professional, and efficient--exactly what you'd hope for in an auto service. A quick note for anyone visiting on the weekend: they do get busy, so just be patient. The service is well worth the wait! I truly appreciate their great work and would definitely return in the future. Highly recommend! read more

Called them and was told they do free inspections. I have a thumping coming from my Vehicle. they had my truck for an hour and instead of telling me they couldn't figure it out they said my tires are super low on tread and that they are 2/32. My tires are 7 and 8/32 way off. Tried to sell me tires and when I said I didn't want to do that cause it doesn't sound like an issue he tried to sell me a balance. Asked if they could rotate the tire to the back right farthest from the steering wheel and he said because they are so low on tread they can't do that. read more

The best thing about this location is Ray. Ray has been working on my vehicles for probably ten years now and is phenomenal.

This shop is an absolute crook and does absolutely shotty work. Because of their work, it will end up costing you thousands of dollars more at other body shops. If you are thinking about the safety of your family, do not put your car in their hands. They put our families' safety at risk multiple times because of their so-called brake fixes read more

If I could give a negative rating I would. Spent over 1,234 dollars today for 4 new tires and 8 brake pads that they added on "as needed". They were told I was going on a 4 hour trip. Oh, No worries, we trust our mechanic yadda yadda. Less than 1 hour into trip at 60 mph my car started to shake and shimmy from steering wheel out. I stopped thankfully before getting on turnpike and went to a family owned tire store. Guess what? Not 1, not 2, not 3 but ALL 4 Tires were not balanced. Every tire was off by at least 3 ounces-they obviously trained a monkey to do this or their machine was not calibrated correctly. Additionally, one tire should have and was moved from rear to front due to lateral movement. When I called Mavis, I was told Maa'm you can drive another 4 hours to your destination with no "catastrophic" consequences. Thank God I was directed by Siri to an honest dealer who removed and balanced all 4 tires and rotated 2 of them. Never, ever will I go to or trust Mavis again. This sweet man who works at Miller Tires in Ocala did not charge me a dime. He just wanted me safe. Mavis did not give a flying F&*$ if I made it anywhere safe. Refused to even consider reimbursement unless I went to a Tire kingdom who likely owns them. Poorly trained. Liars. Do not care AT ALL about customers or their safety. Never,ever go there unless you like to risk your life. read more

Mavis Tires & Brakes - After spending over 1234 bucks I had to stop within 1 hour to get all 4 new tires balanced. DO NOT GO TO MAVIS EVER!!!!! - Oil Change Stations Near Me - Gainesville, Florida

Great customer service from these guys! I walked in and they helped me right away. I appreciate how they explained my options and did not try to snow me into something more than I needed. It was my second visit here and won't be my last. read more

Great value and they're very quick with work. I got 4 new tires, alignment, balancing, and an oil change, for roughly 650 which is a very good deal. I will note that if you call and a call center answers, they might quote you slightly differently than the shop, so make sure to clear that up with the shop. For me it only ended up being 40 or so more because of tax reasons, so not a big deal I asked about fixing my e brake and they saw it was a simple fix I must have missed and did that as well! It's definitely worth it to come here for tire work, oil changes, etc. read more

Came in for a quick tune up. Did a wonderful job! Great Customer Service! Britney was very kind and helpful.

This was one of the best, if not the best experience I've had with any kind of car shop. Rachael was amazing at keeping me informed on the status of my car and was honest about wait times. The team did a great job of explaining what was going on with my car and what needed to be addressed immediately. I definitely recommend! read more

Made appointment,10 am they started my tires at 1130. They improperly lifted truck leaving axel hanging from brakeline,they damaged side wall of new tire i was replacing.250$ loss.knowone up there is older than 25 yrs old.I had to show them how to remount tire to hub so that they wouldn't crossthread lug nuts. This is a joke!!! Other young boy kept runnin his mouth till i finally told him to mind his own business.these kids have got plenty to learn. read more

Mavis Tires & Brakes - Oil Change Stations Near Me - Gainesville, Florida

Don, Assistant Manager was very polite, professional and knowledgeable. He made me me feel safe to connect to my home 4 hours away! If I lived here I would go back to him for any tire needs I might have. read more

Jenn & John are friendly and very thorough. They won't do any unnecessary work on your car like some mechanics will do while taking advantage of a woman. I appreciate their honesty and great service, so nice having Jenn and John here at the Newberry location. read more

The counter service was nice, but possibly thought out loud, which was a bit concerning when she would say "oh, I dk t think your tires are here", or "this might be a problem". However, each time I would explain that I was there for an appointment, the rep would appear to panic slightly and start mumbling "oh man, there is a problem..." (or something to that effect). This happened on multiple occasions because I had to come back multiple times to get the one set of new tires mounted on my vehicle. Everything did work out in the end, possibly a stressful situation behind the scenes or something. read more

I can kick myself! I usually read 1 star reviews before I go to any new place of service before I decide to use them. They SCAMMED me y'all! Went in for a brake job curtesy Dan "the manager" came out with 27 code errors and check engine light! Brakes even made a scrubbing sound same day... that was scary. Are they sure they treat others how they want to be treated?...I think not! Thanks Mavis for the extra trouble in my life all from wanting my brakes repaired... if people understood you can do them the same, they would not use your place of business! read more

Jon and his team were friendly and transparent with the price of the service needed for my car. I felt good leaving. I'll be back.

Went early hoping it would be empty, and it was quick and easy. Arrived 8:30 and was out by 9:15 with a new set of 4 of tires and alignment . The waiting room had some beat up chairs and water cooler but not to picky on that the service and staff was friendly. No fancy coffee's, free coffee but I'll take quick friendly service over fancy waiting room with a long wait anytime. read more

Mavis Tires & Brakes - Oil Change Stations Near Me - Gainesville, Florida

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UPDATE: 1/27 Issue has been rectified and I feel as though they made things right with how they handled everything from ordering a new wheel immediately and having it replaced. Thanks Joseph and Caldwell. Joseph the store manager has reached out to me on 1/18 (the next day). He was very attentive and respectful, apologizing for the incident and has told me has ordered a new factory wheel. Will update when it gets installed. STAY FAR AWAY. Came in to simply get two front tires changed, I special ordered them and came in to get them replaced on Sunday 01/17. I was told I needed a 2-wheel alignment, as well, so chose to get it done. This is where my problem begins. I'm assuming the alignment tool is what damaged my wheel significantly, the finish of my wheel literally flaked off and there are deep scratches all around the rim. Mistakes happen, and I would've been okay and proceeded with them correcting the problem had they been up front and honest with me. Rather than owning up to his/her mistake, the technician who performed the work made attempts to hide this damage from me by failing to mention the damage to the wheel (damage that one would notice having done to a wheel, especially considering how the machine finish flaked off with ease). This shows a lack of character and no respect towards their customer. This is the first and last time I get any service ever performed here. Not to mention tire pressures were all over the place upon receiving my vehicle. I question the qualifications of the employees, and hope management does not encourage this sort of deceitfulness and dishonesty that tarnishes the company's reputation. As of writing this review (1/18), I am awaiting a call from the owner/upper management, Caldwell assured me I will receive a call today. Will update with how things go. The ball is in their court to rectify the issue and make things somewhat right. read more

Mavis Tires & Brakes - Damage to wheel - Oil Change Stations Near Me - Gainesville, Florida

I've had good luck at this place. They are honest and do not try to sell you things you don't need. I switched over from Discount Tire. They have poor management at the Gainesville location. read more

I am law student at UF. I went in to get a tire plugged. i explained i just got my tires rotated and just need the tire plugged. told to wait an hour. Immediately upon going outside to show my tire the front desk woman gets into a shpeel about how I need my tires replaced or realigned because of the way the tires are wearing down. I say great Ill be back next week. hour and a half later im called in to see all my tires off my car and told about a bunch of issues ive never heard of that I "urgently" needed to get fixed. I say great Ill be sure to come back next week. 30 mins later they call me back in to tell me they cant fix the problem I actually came in for because of mavis's corporate policy. Needless to say I spent 30 minutes writhing around in the dirt to plug the tire myself. These people are basically criminals that will lie to your face in order to upsell you on things you dont need. Horrible waste of my time and almost let it ruin my day. do not give these criminals any of your business. Please go somewhere else. i reported them to the consumer protection agency and the better business bureau in jacksonville. what they're doing is criminal and they can be held accountable if you go to the correct resources. read more

Quick and good service with good pricing. Made same day appointment and they were honest about quality of brake pads and didn't try to sell me unnecessary pads read more

put on the wrong oil filter. cost me another oil change at another shop. They didn't own up to it.

Not helpful, don't waste your time. My son went to have tires rotated for drive home to IL and they refused to rotate because they claim the tread was too low. I was an ASE certified technician for 7 years and know worn tires! These are only 4 years old with 30k mile on them (Goodyear Assurance). My son sent pics of all four tires' treads and they clearly have plenty of life left. read more

Went for an oil change and tire rotation. Made an appointment for my lunchtime. They didn't try and up sell me. Gave me a fair honest price and got me back to work on time. For any woman worried about getting ripped off from other places this is your place to go!! read more

Used to come here when it was Kaufman Tire, loved it then as well. Super friendly guys, not looking to scheme money out of a college student which I really appreciate. They were also willing to match the oil change price that Kaufman offered, and give me a tire rotation for free. They replaced my shocks 3 months ago, haven't had any problems! They really explain all your options, and make sure you know what you're paying for. I appreciate the honesty in the auto business! read more

Zero stars. Chris completely lies about the price and cost and Hong up when questioned politely about it. Clearly was trying to rip me off. Especially when his first question is if I was racing a 2013 Mazda CX-5. They gave my FL daughter a quote and then when I called to confirm this human waste said it was below his cost. Which is a complete lie. read more

It's really unfortunate. When this place was Kauffman Tire, the service was impeccable. Unfortunately, not the same. Makes me really sad. I booked an appointment online like I always used to. I arrive 10 minutes early, and they had no appointment for me, and told me it was going to be 2 hours before they could see me. I showed the team member at Mavis my email confirmation. We confirmed that I booked the appointment for the right location, on the correct day, and at the right time. At this point I assumed that they would admit an unfortunate mixup and find a way to squeeze me in. Sadly, that wasn't an option, and no effort was made to retain my business. This is something that would not have occurred under the previous owner. Unfortunately, I am now looking for an new place to buy tires and get oil changes for our vehicles. If anyone has any great recommendations, let me know! read more

I worked with Steven at Mavis and not only was he rly friendly and easy-going, but he helped me understand what was going on with my car, how much it costed, and gave me and my dad time to think about what we wanted to do to finish important repairs in the car while keeping in mind the price tag. As someone who was recently ripped off at Auto ER in Gainesville, this was so refreshing. As a woman, I always fear going to auto shops because I fear that my lack of knowledge can be taken advantage of and then I spend more money than necessary. But here, I felt like I wasn't being screwed over. I received informative, friendly, and non-deceptive service, and I plan to come back again. read more

This location is catastrophically bad, save your money and go to Almonds up the road to get it done right the first time. Here's just a few of our experiences with this wretched company: Brought our 2001 Toyota Echo in to get a replacement alternator. It cost us a little over 300 dollars. About two months later we started getting strange sounds that got progressively worse, so we brought it into another automotive shop up the street. We were told that the Alternator had been so poorly installed that not only would we need a replacement, that the brackets holding it would also need replacing as well as further damage to our vehicle. It will cost another 500 dollars to get it repaired. On another occasion, we brought in our vehicle to get new break pads. It cost us a little over 600 dollars to get the front and back breaks replaced. Almost immediately upon picking up the car the breaks started making a horrible growling noise. We left it back with them, and they told us it was likely because of issues with the axle. This was the first time they had mentioned it to us, it would cost another 800 to get it fixed. We took our car to another location across town, who within 15 minutes of their inspection found that, no it was in fact not the axle, but because Mavis had forgotten to reattach the break clasps, a service that shouldn't cost any additional fee upon installation. It's truly sad, because honestly their customer service representatives can be quite friendly and patient. However the mechanics and management prove time and time again that they only know as much about cars as the bill will allow them. If they can't upcharge you the first time, they'll do everything in their power to make sure you have to come back so they can upcharge you again. read more

I like to take my car to a shop I can trust. When I called to make an appointment for an oil change, I was told that Gainesville COVID19 practices were followed, and that I would be able to wait in an area where face coverings would be worn. The first thing I saw when I arrived is the only employee in the (indoor) reception area, wearing no mask. I left and called the manager who informed me that the business doesn't have to follow city COVID19 practices. It would have saved everyone time and energy if they'd been honest about their policies up front. Deceptive and dangerous behavior isn't my idea of what you want in your car repair shop. read more

This place is terrible. I received a quote for 4 new tires from Mavis on line. The quote was for $ 380 for 4 tires including balance, mounting & taxes. After the tires were installed I went to pay they charged me $502.53 I complained and reminded them that I was given a quote. Stephen told me that the quote I received on line was not for Florida prices. I paid the $502.53. My ride home was the worst ride I ever had in the truck, it was like I was driving over large rocks. I thought that maybe the lug nuts were loose, I checked but they were ok. I took my truck to Tire Outlet and had them check the tires. I watched them spin each tire and they were all out of balance. I had them check the spare also, since Mavis told me it was balanced. At Tire Outlet they checked the spare, it was flat and rotten. I would not recommend this store and advise you to get your tire needs taken care of elsewhere. This is in Gainesville Fl. Scott Camil read more

Not trustworthy In a time where your pennies count and good auto work is essential to keep you moving this repair shop falls short in its handy work. My bill came to $1,300 and they made a mess of my brake system. My car ended up getting towed to another facility where the work will be done by professionals and my time will not be wasted. read more

Service was quick and easy. The one thing, however, that I detest about auto repair places is sneaky business. I came in for a basic oil change. Without asking me for the make and model of my car or what it usually takes, they throw in the full synthetic and I find out after it's all over. Not a cool move. I've been looking around Gainesville and can't find an honest repair shop. So disappointing. read more

I felt so stupid. I popped a tire right in view of Mavis Tires. Tried calling AAA to get them to come help me out (after all, I do pay them for stuff like this!). Alas, the wait time on the phone was so long I ended up just walking over to Mavis Tire to see if they would help me out. Some of the staff members came over to my car to get the spare on, after which I drove it to the shop to get a new tire. The service was so great, I decided to add on an oil change. I felt confident in their services and like I could trust their opinions, hearing about the background of the staff members and their experiences working at dealerships in the past. I definitely plan on taking my car here for future services. I know that the folks at Mavis will be real with me about what I actually need to get done and not just try to upsell me on everything possible. Thank you guys so much! You saved me a huge headache and hassle that day. read more

I've been here a couple times now and they have always been very helpful and informative. They were honest with what I needed done with my car and didn't try to get me to buy anything that wasn't necessary. Everyone there was super nice!!! read more

I've gone here for an oil change for the past 4 years. The staff is usually nice, but they are a hit or miss with how long they take. Sometimes it takes an hour, sometimes if I make an appointment for the morning they won't have it done till closing. Also was very disappointed to find that none of the receptionists were wearing masks. Sanitize your car when you pick it up from them. They also offer $10 off for a good Google review so those are definitely skewed. read more