We were told to bring the car in and it would be evaluated later in the day. They never called so we called them. "Couldn't get to it but first thing tomorrow". Again didn't call we called them. "Awfully sorry we didn't get to it maybe tomorrow" It was just in for an evaluation. They had our car sitting on their lot for two days and never picked up the phone. It's a hardship. Cancer treatments, son with autism, recent unemployment. If they had competent customer service and efficient communication skills, we would not have let our car sit for two full days. We called again. When we picked it up they were smug and dismissive. Never going back and highly recommend you not leave your car, unless you don't mind it sitting there with a business that doesn't care about customer service or your personal needs. Really poorly run business. read more

The AAMCO Employee(s), always reassure me that the price will not be as high and will work with a better price or option that I can do payments on or pay out of pocket!!! There is always enjoyment coming to this place to get my oil change or car inspection done, I will not go anywhere else besides Prospect Park AAMCO!!! The Quality of their work shows and it's always useful, to have more advanced knowledge on the car you drive especially myself. Thank you again for you guys hard service!! read more

Not this shop the shop on 18 s. Broomall pa aamco translmission. Totally bad they fix the car 40 day later took to long I would never go there's again.......... read more

A total waste of time and money. The staff was not respectful until I started writing down what they were saying. They ripped my husband OFF. I don't know why he chose them except he assumed a local business that wants to STAY in business would offer high quality service to the community. I told my husband to call a consumer advocate and file a report. They even had the NERVE to BEG for a compliment..." Be sure to tell everyone how wonderful we are ". The only thing I WONDER is how they live with themselves and stay in business. I miss my mechanics of over 20 years who have retired or passed away. read more

$2200 flushed away. If you are not deterred by their F rating on the Better Business Bureau's website. Hopefully you see this comment. They rebuilt my transmission only to have it break again 3 weeks later. They claimed it was something new and it was another $2200. SCAMMERS read more

I bought a Groupon for an oil change and went down there and they were very rude to me. They saw that I probably came from center city so they asked me if I had a Groupon and I said yes, he scoffed at me and told me, "go wait inside." They did the oil change in a timely manner however, they were rude the entire time I was there. When I got home and checked under my hood, they left the oil cap off, there was oil everywhere. I have two additional coupons for an oil change and I will not be using them as the service was just awful. I highly recommend not going there. read more

Be careful of this place. While the staff is composed of really decent and friendly guys, their work is shoddy and they are completely disorganized. I went to get my transmission mounts replaced, but I was told I needed a new transmission. They were lightning fast at pulling the transmission, but the job moved at a snail's pace after that. After being promised that it would be ready day after day, it was two weeks until I had my car. There was a differential in the price I was quoted and what I was asked to pay. Though the guys honored the early quote, they added a few hundred dollars of parts on to the pricetag so that by the time I got out of there we were back at their price. But, whatever, c'est la transmission repair, sure. But then I found my 4WD would no longer engage after I got my car back. The first time I took it back to them, I was told it was a simple sensor problem and they'd repaired it. Nope, they didn't. The second time, same story. Nope, no luck. The third time I left it there all week, it was like they hadn't even touched the car during that time. Nothing had changed. Now my car is devalued and I'm an unhappy customer. read more

I'm a satisfied Aamco customer. I was referred here by the good folks at 11th St. Auto repair with a transmission problem. They fixed the problem and I've had no problems with the car in the week since I got it back. Giving them 4 stars rather than 5 because the job took a day longer than promised. But I would come here again. read more

Taking my car to this shop was the worst experience of my life. I'm going to keep this brief. I don't trust their work, and in my opinion, they seem to be expert hustlers at squeezing every dollar out of the novice customer. I will NEVER TAKE MY CAR THERE AGAIN!!! read more

Do not go here! The place is filthy and the staff are rude and incompetent. One employee sat talking on his cell phone and eating chips the whole time I was there. read more

Pepboys recommended I get my shocks looked at when they did my inspection. Not really a big fan of Pepboys to begin with I went to Aamco, when I noticed the rear of the car was fishtailing whenever going over a bump. Aamco quoted me almost $700 to get my front shocks and struts replaced. When I asked why the car was fishtailing when it was the front shocks I was told it was a tire allignment issue (I had my tires rotated, balanced and alligned 2 months prior). So I went back to Pepboys, who told me it was my rear shocks and struts. $480 (which included allignment of tires, Aamco didn't include it) and 4 hours later I had my car back. My car is back to normal and no more fishtailing. So, unless you know a lot about cars and know what needs to get done, don't go there. I know for a fact they were trying to rip me off. read more

I would give this place less than one star if it was possible. The wait time is super long and they only have one person who can manage the check in of a car. Are there no other competent people in this service. Avoid at all cost. There are so many better places to have your at checked in Philadelphia. Or go to Delaware. This is not the place to go. read more

Aamco is the worst company! I got completely ripped off by Aamco and they did not stand by the warranty -- I found their staff to be dishonest, lying, and ethical. Be warned: DO NOT use Aamco! read more

Don't take your car there, it was my worst experience ever. They had my car for 7 weeks. Jim and Frank lies about the smallest things and give me the run around. I had to call them every two days just to find out nothing was done on my car. And when it was ready it still have some major problems. People don't take you car there! read more

I brought my car to AAMCO on 19th and Washington Avenue in Philadelphia, PA for the first time to get a new transmission in 2011, they fixed the transmission and now May of 2013 as I'm driving on the highway the transmission goes. I bring it to the same AAMCO to look at it and they tell me I need a new transmission and its not under warranty anymore so it will cost $4200 to get fixed. I knew I didn't have the money so I called and said I'm going to come pick up the car and without my consent or without signing anything the owner Jim then tells me oh we took the whole car apart to fix it, I then proceed to tell him that we didn't give authorization because I knew I didn't have that kind of money and he says no problem we will go on a payment plan. I then went in two weeks later and gave more than half to get the car fixed he calls me about two weeks later and tells me the car is finished so I go in to pick it up and I give him a check for the remaining balance, well not even 5 blocks after driving away the transmission stops working and the car freezes, I call Jim and tell him and he says bring it back tomorrow. At that point I bring the car in and call the bank to place a stop on the check since the car is now not working, Jim calls me three days later to tell me that check didn't clear and I proceed to tell him yes that is because I put a hold on it because you still have my car therefore I am not paying for something that is not fixed when its fixed and running I will pay off the balance when I pick the car up. It is now nearly three months later and they still have my car and everyday I call to follow up and see what is going on they give me a different excuse the owner Jim and his worker Frank continue to lie to me. I am making car payments for my car that I cant even drive. I keep asking them what the problem is and it's a different excuse all the time. At this point I am beyond frustrated and I feel like they made the car worse and don't know what the problem is and don't want to admit it and there just making up excuses as to why its not finished when clearly this is a job that should have been finished in three weeks the most. I am a very very unhappy customer and I will be proceeding with legal action. At this point I want my car back and every dollar I put out for it and I will take my car elsewhere to get it fixed properly. After reading many other customer complaints about this particular AAMCO I don't understand who they are still in business. read more