if I could, I would leave 10 stars. super quick and easy…read moredrop off, text updates on what was happening next with my SUV. upon inspection, the vehicle was repairs beautifully and they even buffed out some dings unrelated to my repair. Extremely friendly and knowledgeable. So highly recommend them and would refer everyone in need to head there. repairs are also under warranty for as long as I own it. Best experience with a collision shop ever!

Unfortunately I am no longer a member of Bartels. Me and my wife actually stopped going there…read moremonths ago. The first review that I made was really good and I like their service but after that service i had another car issue that popped up a month or two later and they would check out my car again. It got to the point where they were unable to fix my car but it kept trying to charge me for stuff that wasn't guaranteeing it to be fixed. This place was taken advantage of my kindness and they were having my car for a couple weeks but not doing anything with it. They charged me almost $900 just to change a spark plug. That makes no sense at all and it took a few hours just to do it. When I got my car back one time I found a cigarette butt too in the air filter. The fees that they have here are just ridiculous. I eventually just said that I just had enough my car because it's beyond repair and it was probably more cheaper in the long run to buy a new car than to keep giving Bartels my money for something that will never be fixed. My heart is broken because I really enjoyed coming here and I brought a few people over to give them a try. I will look elsewhere still for the time being for a new repair person for when my current car wants to throw in a towel.

They scheduled me an appointment for an estimate on repairs. I waited there 50 minutes and my car…read moredid not move. I asked how much longer to get me car evaluated. They came back and said another 45-60 minutes. How rude to make someone wait that long that has an appointment. So I left.

I am very satisfied with the service that I received. They took time to explain and answer all the…read morequestions that I had. I am definitely intending to return and have any future work on my car provided by them.

5 stars for MB Automotive on Wolf Rd in Des Plaines…read more I brought my car in because I was hearing a rubbing sound when turning the front wheels and was worried it might be an expensive repair. They put the car up on the rack, quickly diagnosed the issue, and instead of recommending replacing the original Ford part, they suggested a simple fix that saved me a few hundred dollars. What I appreciated most was the honesty. They easily could have pushed a bigger repair, but they didn't. The whole visit took about 30 minutes and I was back on the road.

Great place to buy and service your cars. We have purchased 10 vehicles from Pugi - now Castle…read more We have had wonderful experiences throughout the many years. A major part of their success and why we keep purchasing from Castle is their service department run by Chris Jones. Chris and his team are very friendly and professional. They don't oversell or overcharge. Definitely a place to buy cars and have them take care of them.

On Thursday, 6/11/26, I stopped by Castle Hyundai in Downers Grove, Illinois in the evening. I…read morelooked at a 2017 Subaru Outback, and saw that it had a considerable sized dent on the passenger left door, the front bumper had a large crack in it at the front driver's side, and the bumper was also not properly connecting to the driver's side headlight and front left ¼ panel. I met a salesman by the name of John Pauly, and also the General Sales Manager Mike Nemeth. After negotiations (including running a Car History Report, and included running my credit), we come to an agreement that the car would be repaired (bumper and dent in door), and that if the service department didn't come back with any other issues, that the car would be sold to me for $14,400 plus fees, and that they would give me a trade in for my vehicle of $3,250 (I have the original paperwork given to me by Mike Nemeth showing the selling price and trade in price for my car. It also lists the date of this report and the sales person's name). I then took the car for a drive, and when John and I both heard some grinding noises coming from the front end of the car, both sides. I told him to have the car checked out by his service department, and to let me know what was wrong with the car. As he and Mike had agreed to, that provided they fix what was wrong with the car, I would still purchase it for the same agreed amount. On Friday, 6/12/26, John called me at around 10am, and said that they were about to give the car to the service department, and wanted to know if I was serious about the terms that we had discussed. I said yes, provided that the car checked out with service department with no other issues, and that they fix the car as we had discussed. Later in the day, John texted me back stating that the car didn't pass service inspection., and that they were going to wholesale the car to an auction. About an hour after John had texted me, I texted him back, and asked what exactly they had found wrong with the car. He texted back stating that they didn't tell him what was wrong, but that it was not worth keeping it due to too much being wrong with it. This in itself is hard to believe that the sales person does not know what is wrong with a car that he was supposed to sell. So I had my doubts that he was telling me the truth. On Tuesday, 6/16/26, still in the need of a car, and also wanting to see if the car was actually off of the lot, I took a drive back down to Castle Hyundai. Sitting at the front right side of the lot, with the front bumper crack having been fixed, but still not properly connected to the headlight and ¼ panel, and still having the same large dent in the right passenger door, was the car that allegedly was to be wholesaled at an auction. (see attached pictures). On Friday, 6/19/26, I called the dealership and spoke with a sales person by the name of Andy, and asked about the car. He said the exact car that I was referring to and that it was for sale. I told him that I had stopped by earlier in the week and saw that it had a dent in the car door. I asked him if there was anything else wrong with the car, and he said "No." Later this same afternoon, I went back to check the text messages from John Pauly, and he had erased the texts that he had sent to me stating that they were going to wholesale the car and send it to auction, as well as the one where he said that he was not told by the service department what was wrong with the car. I have proof that 6 texts were sent to and from John Pauly on Saturday, 6/12/26, from my cellular phone account. Currently only 2 texts are showing in our conversation, in my Messages App, from this date, and those 2 texts are only ones that I sent to John. None of John's replies are listed anymore. Apparently, he decided to delete them in order to cover his tracks and hide what he told me. And the car sales people wonder why used car sales people get such a bad rap. The disappointing thing is that John didn't do a thing when we met in person without his boss, Mike, the General Sales Manager, knowing about it. So it only makes sense that John was getting direction from Mike as to what to do. So apparently the lies and deception not only are at ground level, but also at upper management. Most people might simply let this go, but I feel that other people should be aware of the character of this business. Apparently, they will do and say anything to make a dollar ... including not honoring their word and verbal agreement. On 6/24/26, I sent an email to their corporate office to their district manager (initials AD). As of today's date (6/30/26), no response has been received. The silence speaks volumes.

Last Chance Auto Repair in Plainfield, IL....First and foremost I want say thank you guys for your…read moreHospitality and thank you guys for you service the customers service was phenomenal and had clear and concise communication and it was really easy to get towed and was exponentially reasonable if you guys need a tow check them and thanks again Cory.

I have no problem with Correy or the woman who answers the phone. I've never dealt with Jamie. My…read moreproblem is Ron. I have a 82 Sedan DeVille that had an engine rebuild 2 years ago (different shop, now out of business). I needed more engine work an found Last Chance online. I was on the waiting "list" for 3 months. When Ron finally agreed to take the car in, he stated that it was probably going to need a new engine without ever seeing or listening to the car. When he asked my name, he said he knew someone with a similar sounding name who was Jewish, and asked if I was Jewish. I said yes. The more I thought about how he prejudged the car and how he prejudged me for being Jewish, I decided I didn't was Ron touching the Jew's Cadillac and canceled the pickup.

I changed my mind about getting serviced because his price was too high so I called before I was to…read moredrop off the car and rushed me off the phone with a attitud. I could have just not came but I wanted to let him know. His pricies are too high and on a few accusations I had to bring the car back because I was having the same problem I brought the car in to get serviced for. So he should be understanding to me like I been understanding to him.

dishonest auto repair business. I reviewed what service I wanted with Eddie twice. I was very…read morespecific. I wanted him to extend exhaust hangers on a muffler and slightly bend a muffler pipe by maybe 5 degrees. he said he wanted to mount the new muffler to the car to get the right fitment. I specifically told him I wanted to be able to switch my mufflers out so DO NOT weld the muffler in place. I come back 1.5hrs later and he hasn't extended the exhaust hanger, hasnt bent the muffler pipe and has welded the muffler in place. They didn't do the two modifications I wanted, and they did the one think I specifically told them no to do. They also disconnected the chassis brace that connects the frame to the subframe because they way they welded it now rattles on the brace (this is a safety issue). previously I was able to adjust this so it did t rattle, but because they welded it, it's no longer adjustable. Now I'm worse off than when I started before dealing with Eddie. I spoke with Eddie explaining how he did none of what I wanted and specifically did what I didn't want him to do. I asked for my money back and Eddie wasnt having none of that. This was 100% a rip off where Eddie cut corners, and did what he thought was easiest and fastest rather than what I told him and paid him to do. This is not an honest auto repair business and I would not trust them to work on my car at all.

I recently leased a 2021 BMW from the Patrick Dealer Group. The experience with both Gary Davis my…read moreClient Advisor and the rest of the team at the dealership was outstanding! I would strongly recommend working with them if you are in the market.