Mike, the owner, was attentive and started the PPI on time…read more His conclusions were very detailed and tremendously helped in the decision to buy the car. Thank you for your great service!

Mike uses the EF word, when conversing. This is a part of his vernacular, with guy customers. The…read moreuse of the EF word, is a direct reflection of his lack of education. With lady customers, he probably, cleans it up. He lied about damage to one of my plastic hubcaps. He denied the damage & blamed it on the carwash, that I go to. NO way the car wash caused the damage! I wanted the cabin filter changed, along with an overall inspection. It was not changed. I have been a solid customer, with hundreds of dollars spent. I will NOT spend any more time OR money with Mike.

I would give Eric ten stars if I could…read more My family and I found ourselves in a nightmare situation: our wheel bearing failed in Chicago traffic, halfway through a cross country road trip with two kids and a dog. A frantic Google led me to Eric. I called him and, unlike every other mechanic we reached out to, he took our emergency seriously, and assured us he'd look at our car right away when we got to him. True to his word, he had our car up on the lift within 15 minutes of our arrival, and brought us over to show us the (sadly very catastrophic and obvious) failure of our wheel bearing, and the other systems it had taken out with it. He gave us an itemized clear estimate, which identified a part he wasn't sure we'd need, and clearly laid out our best and worst case scenarios. His costs and timing were exactly as advertised. Thankfully we did not require the extra part, and he was honest about that. Eric was kind and friendly, got us the information we needed when we needed it (making extra phone calls to give us a clear timeline), and let all of us (including our dog!) hang out in his very nice clean waiting room. He had sodas, and a TV, so the kiddos were happy, and we were back on the road within 4 hours of our arrival which felt like a small miracle. Our car is running great. His costs were fair and reasonable. While he isn't immediately off the highway it was very easy to find him, and under 5 minutes' drive from 90. Highly, highly recommended! Bonus: he had some really cool cars he was working on, which we got to check out, and a display of vintage car parts that were fun to see.

From many of the ratings here , mine is the complete opposite. Having serviced my car here before…read morewith good results, I had my car towed here due to a gear shift malfunction that was stuck in park. Once at the auto shop, I explained my problem and was told I would be called with an update. During the 4 day ordeal, no one ever kept me updated. I always had to call to check in on the progress of my car. And at times since my car as a LoJack system, I would check to see at least if the car was being driven, which would mean to me some progress was being made. And at times since the car was driven, at one point 24 miles away from the shop, I assumed things were progressing well. But every time I did speak to the manager, he would say they needed to replace a part and then another one. While I accept this does happen in some cases, I became concerned when I was told they had to look at the wiring in my car and did I spill coffee in my car, which could have caused problems with my wiring in the car. First, I did not like the fact they accused me of spilling coffee in my car and possibly causing the issue with my car. I don't eat or drink in my car or allow others to do so. After 4 days of lack of communication and being accused of something I did not do, I was thinking of just towing my car to the dealership to fix. But what really sealed this decision was when I asked if the car was drivable and was told by the manager that my car never moved from the initial spot in the shop, which was impossible because I have snap shots of it at a park and other places over 24 minutes from the shop due to my LoJack system. Not trusting this auto shop anymore, I called a tow company and had my car towed to the nearest dealership. And to make matters worse, once the technician there looked at the car, he stated that one part Eric's replaced was disconnected and misaligned and had to eventually be replaced along with another part. Since the parts were just replaced I tried to get the correct itemized receipt with the part names and numbers and was told I could not have that and was sent a text with just the part name and numbers. When the dealership warranty department wanted it on an itemized statement, I had to literally argue with the manager and state it was against the law in Illinois not to supply me with the documentation needed to receive a warranty on the parts they replaced would it finally be submitted to me. I should not have had to go through this with anyone who I bring my business to. I was nothing but pleasant and professional with this business. And to be treated in such a demeaning manner. And on top of that charged almost 1800.00 on work that had to be completely redone again. This is not the five star business people make it out to be- not by a long shot.

FREE AIR!!! Finishing up my daughters' Christmas present shopping at Woodfield Mall two days until…read moreChristmas in -2°, "blizzard weather" according to the news, my air pressure sensor light turned on. BP is only a few blocks away from Woodfield Mall and had a free air pump. Apparently, I wasn't the only one who needed to add air to my tires as I had to wait for two cars for my turn, and when I left there was another car using the pump. BP has a small store with a variety of items for purchase. Both the friendly, cheerful employees directed me to the tire pressure gauges. Thank God they had one on their shelves! It came with two tire valve caps which I ended up needing one when my frozen hands dropped my car's cap somewhere in the slushy inches of snow.

I come to this store almost every night to gas up and get some coffee. I always see Advin here…read more Service here is great. He knows his customers. He always allow me to stay at the parking lot just to chill and unwind while I drink my coffee. Place is safe and clean. Francis

Thank you for once again I was assisted in the most professional way possible. I got a screw in…read moreone of my tires and you were quick and easy. You are a blessing!

I've bought several sets of tires here. I believe the prices have been competitive but the after…read moreservice has been outstanding. I've had a couple of flat tires. Both due to builders nails!!! and Discount Tires has repaired the tires 'no question asked'! The second one while I was out of town in Chicago and the team in Schaumburg jumped on it, repaired and got me on my way. I will definitely but my next set of tires from these guys

So, I totally regret not taking auto mechanics when I was in high school. It would have been FAR…read moremore beneficial than AP European History has proved to be. I rarely use AP Euro outside of my tea times with the Queen of England. Anyhow, the kids at the high school I teach at are awesome as is their auto teacher, and they do all my oil changes and whatnot and save me mucho dinero. So what I do is order the parts I need, and they fix it! This is where CarQuest comes in. I wasn't exactly sure what parts I needed, but I had an idea... something about an idler tension pulley on the a/c belt. Or something like that. Over the phone, Roderick was extremely friendly and helpful. He answered all my questions, ordered a part just in case I decided I needed it, and got me all taken care of by the time I arrived at the store. When I got there he knew exactly what I needed, knew all about my particular vehicle, and gave me suggestions. I bought a belt, tensioner pulley, idler pulley, and oil filter, all for about $70. Whichever parts I didn't wind up needing I returned, no problem. For friendliness and convenience, CarQuest was awesome and I will absolutely use them again. :)

Needed some quality wiper blades for my Toyota. Friendly staff helped me select best ones at the…read moreright price and even installed them for me on a windy 15 degree day. Thank you!

Dominic and John are great to deal with. Alwsys kept me in the loop on what they found wrong with…read moremy F150. More than fair pricing. Would recommend them. Jay A.

Still have not received an apology from Dominick for the way he had treated my mother and myself…read morefor mistakes he made. We still haven't received an apology for calling us names. I haven't received an apology for his negligence to hear either of us out and completely talking over us. There was no apology for antagonizing me into a screaming match due to the excessive talking over. I would be more than happy to update my reviews if he takes accountability for his mistakes and refunds my elderly mother on the money he forced her to pay for a tow that we had not asked for. He lied to 4 about this situation. His behavior was completely unacceptable and unwarranted. I highly recommend to not do business with him unless you want to be verbally abused. Again, if there is a proper apology I will update my review. Until then he will continue to get 1 star reviews from me until he recognizes his wrong doing.