Two patients in my family had eye exams here, and neither was automatically given their eyeglass…read moreprescription after the appointment. They both left with no prescriptions in hand! We only received the prescriptions after my daughter had to call and request them. When the prescriptions were finally emailed, the PD/pupillary distance was missing from both prescriptions. When I called after my daughter had called to request the PD, I was told the patient had to come back in person and sign something before the PD could be released. This is extremely inconvenient and unnecessary, especially when the patient needs glasses and cannot see clearly. Their glasses were also very expensive, the frame selection for my husband was very limited, and our insurance did not cover the glasses there, so we had to purchase glasses elsewhere. The missing prescription information and PD runaround made that process so much harder than it needed to be. Patients should leave an eye exam with their prescription without having to ask or sign anything, and they should not have to jump through extra hoops just to buy glasses somewhere else. The process felt like a lack of transparency and a barrier to shopping for glasses outside of their office. I would not recommend this office to anyone wo wants a simple, clear, and patient-friendly experience. By the way, I still do not have the PD to any of my husband's or daughter's prescription and probably won't get it. FYI - The FTC (Federal Trade Commission) says patients must receive their eyeglass prescription immediately after the exam, at no extra charge, without having to ask, so they can shop around. The FTC says suspected Eyeglass Rule violations should be reported at ReportFraud.ftc.gov

I have never been treated so rudely by any medical establishment in my life! I questioned what they…read morewere asking me to pay and I was told I couldn't because it was disrespectful towards Dr Brock? Not to mention the rude receptionist she mispronounced my name and when I corrected her she said "whatever ". I'm still in disbelief that people in a doctors office would be so unprofessional.

I was looking for a doctor who took time to listen, educated me on my eyes and who offered options…read moreand realistic outcomes. He heard me...not 'listened', but heard!

The wait before treatment and in between exams was a bit long, but everyone I met was capable and…read moreexpeditious once engaged. I was just there to confirm that retina and lens abnormalities noted by a (very good) optometrist were not a major concern. Thankfully, they were not. Dr. Mansouri's reassurance was comforting, and he is a pleasant guy to deal with.

I have been with Vista Eye Specialist for about two years and find both Dr Jani and Dr Bradshaw to…read morebe very patient and helpful in explaining what's happening with my eyes. Although they are clearly very busy they always take time to answer my questions and explain things to help me understand, I have never felt rushed by either of them. My experience with the staff has always been professional and very positive as well. Getting an appointment can be a challenge sometimes, but they will get you booked. I would recommend them to others.

It was proven yet again to me how circumspect Dr. Jani is with us patients! When I mentioned I was…read morea research librarian, he advised me to try 1.5 reading glasses for very small print. I saw a pair I liked and tried them but they were not as clear as I need. Then I saw that they were 2.5 magnification At first I thought, oh no, I need stronger! But my husband suggested I try the strength recommended by Dr. Jani, 1.5, so I did. PERFECT!! I just cannot advise you strongly enough to utilize this outstanding doctor for eye surgeries. I am walking around in a daze of happiness -- NO GLASSES after a lifetime of myopia and astigmatism. A dream come true, truly.

First time seeing Dr. Lee, easy to make appointment immediately for an impact injury (tennis). Very…read morelittle wait time, everyone was helpful and personable. I felt that I was getting best care possible. Dr Lee found a small pinpoint tear that regular eye doctor was unable to see, repaired it immediately after exam. I drove home, only issue with driving was pupils were still dilated from exam (minor inconvenience). I would recommend Dr Lee to anyone else.

The doctor was competent and agreeable. My complaint was the two hour wait (2 1/2 hr counting…read morechecking) and no "I apologize", and no explanation of why.

Dr. Binoy Jani was the third ophthalmologist I consulted. The first two told me my cataracts were…read morenot advanced enough for surgery, despite severe glare and starbursts, especially while driving at night. Dr. Jani listened carefully, performed a thorough evaluation, and understood how much my vision affected my quality of life. As a Ph.D.-trained, licensed mental health professional with over 30 years of experience, I appreciate physicians who combine exceptional skill with genuine compassion. Dr. Jani does exactly that. From my first visit through both surgeries and every follow-up appointment, he answered every question, never rushed me, and inspired complete confidence. My night vision has improved dramatically, my starbursts are gone, and my quality of life is much better. I recommend Dr. Jani without reservation.

Super friendly staff! Explained everything in detail. Highly recommend for cataract surgeryread more

The Good and the Bad... I am giving this review a 5-start…read morerating only because the good far outweighed the bad... GOOD Ophthalmic Medical Eye Tech Tim...he was exceptional! He was patient, kind, personable, and so dedicated. He took the time to understand my particular issues and concerns and answered my questions and explained things in a way that made sense. Dr. Tadrus...he was so nice, focused, and attentive to my specific medical needs and gave thorough guidance and recommendations for my care. Ophthalmic Assistant Stephanie...she was friendly, efficient, and proficient in her job. BAD Front Desk Male Receptionist...rude, abrupt and condescending. Call/Appointment Scheduler Resceptionist: Unfamiliar with basic services/exam components offered by the doctors. It required me asking to speak to an ophthalmic tech to ensure I would be getting all the specific exams/tests necessary for my particular issue.

The services provided and staff are outstanding but there is ONE company policy that makes me want…read moreto find another provider simply out of principle. They encourage purchasing their eye glasses -- got it. However, if you wish to purchase your eye glasses elsewhere they retain your Pupillary Distance (PD) number (two-digit millimeter measurement) from your prescription and charge $35 for this information. Mind you, this process takes them no more than 2 minutes and is part of your appointment regardless. And this number is part of MY PRESCRIPTION. This would be like your primary care provider retaining the dosage from your prescribed medication if you do not purchase from their pharmacy and charging you outside of your insurance coverage as an extra fee. This should be illegal or something. ABSOLUTELY RIDICULOUS!!!

Although I still think Dr. Hudson is fantastic and my cataract surgery was successful, here is some…read moregenuine advice, based on my experience: 1) Arrive on time for your appt but be prepared to wait at least 30 minutes, up to 45-60 minutes. My experience: 30-60 minute wait times for all 8 of my appts. 2) Read your portal appt notes to make sure you and the doctor have the same understanding of what transpired at your appt. My experience: A staff member put care instructions in my chart notes that she never discussed with me and I only found out by looking at the notes in the portal. After calling the office repeatedly, requesting a phone call from her to explain, she finally did. 3) Read and understand the schedule and dosage of your eyedrops for pre and post surgery right when they are handed to you. My experience: The instructions, schedule, and dosage went seamlessly with my 1st eye surgery. However, for my 2nd, I was handed instructions with different schedules and dosages. I didn't realize this for a few days and by then I was out of the country. I made a command decision to follow the same schedule and dosage as I had done with my first eye. I reported this to a technician at a follow-up appt and was told the office manager would call me about this and some of my questions/frustrations...I never got a call. Additionally, the surgeon later told me the surgical center also hands out eyedrops instructions but patients should follow the ones they receive from SEIHT. I only got one set AND it was from SEIHT AND I was never told I might receive a separate set of instructions from the surgery center. 4) Don't buy lots of reading glasses until your eyes are completely healed after cataract surgery and a doctor tells you what reading glass strength you need. My experience: One tech told me I would need the +2.50 diopters; at a later appt another one told me I needed +2.75 (after I'd already purchased multiple pairs of the +2.50). 5) Make sure you know how many appts you will need through the whole process and what is supposed to be accomplished at each one. My experience: I went to what I thought was my last appt where we discussed the surgery, my unhappiness about near-vision loss, and my need for near-vision correction options. However, I was told I needed another appt so I believed that was going to be my "final post op" appt where I would be presented with near-vision correction options. Not so. I was set up with the surgeon who performed my surgery only to rehash everything from the last appt. This could have been handled in a phone call. 6) The most important thing: BEFORE you select a specific type of cataract surgery, make sure ALL of the options, whether they are performed by these surgeons at this practice or not, whether they are covered by insurance or not, are explained to you in a clear, concise manner AND MAKE SURE you hear and understand the PROBABLE outcomes of each. My experience: I met with a tech for the eye exam and cataract surgery discussion. She immediately marked me as a standard IOL patient when I stated I only wanted what was covered by insurance BUT I did want to know the cost, etc. of the other options (thinking I might reconsider if it was affordable). By the time we finished the exam and consult, we never did discuss the other options and I was being ushered out to schedule an appt with the surgeon. I was later told by another tech ALL techs are supposed to fully explain ALL cataract services offered (whether or not you only want insurance-covered surgery) so you understand exactly what your options are. Anyway, when I met with the surgeon, I didn't know any better and didn't feel I had the luxury of time to further explore other options so I was on the standard IOL train. Reading back in my portal appt notes I see there were brief mentions of other surgeries in the Instructions Section (I was told at my last appt that section is basically standard verbiage that is inserted and the part to pay attention to (i.e., make sure you read and understand) is the section titled Assessment. So...my unhappiness with the outcome was not the cataract fix or Dr. Hudson, and I take some responsibility for things (which is why I am taking the time to write this review so you will have the benefit of my experience) but I feel I received conflicting projected outcomes regarding my sight and I guess I didn't hear I would totally lose my near vision capabilities, I just read it in the appt notes after the fact. Instructions Excerpts: "hope that the patient would have better distance and near vision after cataract surgery; still might need glasses for some activities; improved vision at distance and near (although this may still require glasses); may still need glasses for their best vision after surgery." Assessment Excerpts: "will required full time glasses for all distances after cataract surgery with the standard IOL...will lose near vision capabilities without readers after cataract surgery."

I visited SIEHT in Fredericksburg, VA, and unfortunately, my experience was very disappointing. The…read morefront desk staff seemed unorganized and unsure of what they were doing. Before my appointment, I confirmed with my insurance that my glaucoma screening was covered. However, when I arrived, I was told it was not covered and was required to pay out of pocket. When my insurance contacted them, they incorrectly stated that I had not provided my insurance card, which was not true. In addition, I have been trying to obtain a medical clearance for the past two weeks. I have called the office multiple times, but no one has returned my calls or provided any updates.

I experienced a medical emergency involving my eyes. The staff was extremely kind, efficient, and…read morefast getting me a same day appointment even though I wasn't an existing patient. Tracy, the nurse, was absolutely AMAZING! She is kind, funny, and extremely knowledgeable. She immediately put me at ease. Dr. Bhandari was also very kind and reassuring. They provided excellent care.

I have worn a mini pair of glasses, but they experience of getting the best glasses for your face…read more Depends on the Opticians and Ms.Angie at Access eyes my massaponax is the best I've ever had since wearing glasses at the age of 23. If you're looking for a great place to give you exactly what you need plus the best customer service ever. Please go there. Thank you for taking such great care of all the people that you serve!!!!

The two stars go to Dr. Tsai because I really liked him and he was a good doctor. Now for the…read morenegative. THIS OFFICE DOES NOT ACCEPT VSP. And they will not tell you this. I told them over the phone I have VSP. They went ahead and scheduled my appointment without saying a word. I went in for the exam. That went very well. I got to the checkout and it cost $90. I thought that was odd but paid it and went home to check my benefits on VSP website. Everything I looked at said I should've only paid $25. I called the office. She looked at it again and verified she charged me correctly. She was clearly looking at a different set of benefits than me. I called VSP for clarification and VSP confirmed WALMART IS OUT OF NETWORK. Really? Then why does Walmart have a huge sign out front that says they accept VSP?! So now I am out $65 which is quite a significant amount to me. I realize it's my responsibility to check who is in network for me. But I chalk this up to poor customer service. How could you let someone use services without even letting them know? Never going back.

Dr Tsai is the best eye doctor I have ever seen…read more He always gives me so much easy to understand information about my eyes and my vision, and very much more info than my ophthalmologist. His office staff are very professional and very kind. They told me upfront that they would submit my bill to my ins co for me, that I would need to pay my bill at the time of my visit, that my ins co would reimburse me, and they just did! :)