Our dryer was leaking gas which set off our carbon monoxide detector in the middle of the night. It…read morewas a very scary situation to say the least! West End managed to fit us in the next day, and the tech they sent out was probably the friendliest worker we've ever had in our house. He was extremely punctual, knowledgeable, efficient, and happened to be a great conversationalist as well! The price was right for the speed and quality of his work, and was very straightforward in how it was broken down (basically a flat $99 service call fee + parts/labor) with no hidden fees or adjustments made after-the-fact. We'll definitely be calling West End for any appliance issues in the future!

Called and recording said they were booked out 2 weeks. Emailed them and asked for an appointment,…read moregot a call back and was told they just had a cancellation and could be at my home in about an hour. Scott came, took care of the problem at a very fair price. I'm so impressed with this company. Scott and Joe are great.

Fixed our refrigerator and our dryer. Honest and reliable- unlike some appliance repair people…read more Thank you Miller's!

Would not recommend at all. Very poor customer service and poor attitude of service technician,…read moreErik. Unfriendly guy with a chip on his shoulder. Would never use them again. Steer clear. If you're looking for fair and honest pricing Miller's is NOT the one to call. They will try to gouge you on the price. This business has changed for the worse since the younger generation took over.

This service took about 10 minutes and the total premium was $280. You do the math also a piece of…read morethe front had popped off and they said if they find it to be my fault they're gonna have to charge me a service call to put it back on. Overpriced.

If I could give 0 stars I would. Horrible communication not only with me but also within their…read morebuisness. Took twice as long to fix than I was promised. Got it back to my house after they "fixed" it and checked all the seals, 2nd cycle the machine leaked and it filled my kitchen with water. They charged me AGAIN to come out and look at the machine they just serviced, and found "nothing wrong". All around a HORRIBLE EXPERIENCE! DO NOT USE THIS BUISNESS!

Fantastic service and very fair pricing I used Kevin's…read moreAppliance Service when my washer wouldn't drain. It was 9 months past the warranty. Kevin's showed up quickly and diagnosed a bad board. When they installed the new board, it turned out that both boards were bad. They did the complete repair and stuck to their original quote. I was SO grateful and impressed. They were referred to me by Decker & Sons and I couldn't be more pleased.

My service call to Kevin's went out exactly two weeks ago today. Kevin came out to look at our…read moredishwasher (newer model, simply would not turn on), told my husband he had to order a few parts, and never called back. Three business days later, my husband called for an update. The secretary told him that it would be one-two more days. Three days later, I call. The secretary tells me it will be at least 3 days-week and that she had told my husband that yesterday. Wrong. When I correct her, she gets extremely rude and tells me she then "has no idea when he can fix it." My husband calls back today. The secretary says they do not have the parts and suggests he cancel his order. Wow. Now I know that having a broken dishwasher is not the end of the world, but when you pay a professional $74 to simply look at the machine, you expect some sort of update (and manners).

Excellent communication, as well as work and explanation. Had a concern with a gas smell from our…read morenew -ish stove, and he diagnosed the problem within 5 minutes. Simple repair (for him :)) and I would definitely call Henry again if/when I have any appliance issues. Highly recommend.

I called to make an appointment on Wednesday and Henry said that he would be to my house on…read moreThursday between 2:00 and 4:00 and that he would call or text when he was 20 minutes out. He never showed nor called.

Super knowledgeable!!! Quick and amazing service - would recommend to everyone without hesitation -…read moreso happy to have found him!!

I had a problem with my refrigerator, and I contacted Allen's Appliance Repair to see if they could…read moredo anything to help. They responded so quickly to my request and gave me sound advice. Unfortunately they were too far away to service my fridge, but they told me what most likely was the issue, and they answered my questions on the phone promptly. I appreciate companies that don't try to nickel and dime you for a service call when they know it can't be fixed before they even get there. Thanks for being an honest company.

They will not answer their phone when you call and when KitchenAid sends you to them they cancel…read moreyour appointment without notifying you. Try to go somewhere else if the manufacture allows you to. This company is a disaster

After a plumber identified the source of the water in my basement as a leak from the inlet valve of…read moremy dishwasher I called a number of appliance repair services. Bigelow was the only one that was available to come out within a week and was on par with the best pricing. The service tech called to give me notice 15 minutes before he arrived. He was courteous, professional, and completed the repair quickly. I would not hesitate to call Bigelow again if something breaks in the future.