Our dryer was making a ratting noise. The repair man told us he would be out in 3 days and was as…read morepromised. He listened to it for 2 minutes and said it was the engine and he needed to go look up prices for a replacement and would call us back with a quote. He never called back. I tried calling and emailing several times for 3 weeks without a response.

Borgman Appliance was recommended to me for a washing machine repair. The owner came within a few…read moredays of my call, quickly diagnosed the issue and said he had to order a part. This was on a Thursday in July. He said the part would arrive early the next week. I didn't hear from him for three weeks and he didn't return my messages. On the last day of August he finally called me back and said the part would be in the following week. He came to my house in mid-September to install the part and left me a phone message saying he would be on vacation for "a week or two" and to call him if there were any issues. Whatever part he replaced DID NOT fix the issue, so I called him back to let him know 8 days after his visit to my house. It has now been three weeks since I left Jerry Borgman a message saying my washing machine still doesn't work and he has not called me back. I am completely disgusted by this 3-month ordeal. You don't run a business by ignoring your customers. I am not normally one to leave reviews but I wanted to spread the word so others don't use Borgman Appliance Repair and have the same awful experience I did.

Daniel / Duane has always done a tremendous job with fixing my appliances. He is my first call for…read morerepairs. I have used veldheer appliance for over 10 years.

He was ON TIME He was POLITE…read moreHe FIXED my dishwasher MUCH cheaper than buying a new one for $700 PLUS installation VERY IMPRESSED !!

Not quite the experience I expected. I try to support local businesses, but my call to AJS for a…read moredryer repair estimate was disappointing. After a quick 20 minute look, the technician concluded, "Yeah, you need a new motor..." As an engineer, I found the assessment incomplete; there was no access to the motor, no terminal isolation, no resistance checks on the windings, and no inspection of the blower wheel. I mentioned I was getting the E65 error code, which manufacturer documentation links to a high limit thermostat trip, yet there was no check for restricted airflow, clogged venting, a faulty heating element, or a blown thermal fuse. Just a blanket statement that the motor needed replacement. Providing additional information to the techs is just irrelevant, I guess. I hired a professional because I don't have time to do the diagnostics myself. After paying $110 for the visit, I was quoted nearly $1,000 to replace the motor--and contrary to what their website states, the $110 was not applied toward a possible repair. Very disappointing.

I had an issue with my Whirlpool Washing machine. Tony came and replaced the part that the coding…read moresaid was bad. Unfortunately that did not take care of the problem. Due to his diligence, and a wiring harness later, I am back to clean clothes. Thanks Tony for all your hard work. He was very friendly and prompt.

Only five stars allowed? After being without an oven since…read moreNovember, we were THRILLED when our new range arrived. Since it is a dual fuel - gas on top and an electric oven - plus a downdraft, few installers can tackle a task like that. Dan arrived within only two days, and has installed lots of dual fuels and downdrafts before. He was polite, efficient, kept asking me if I had any questions, and cleaned up when he was done, including the removal of my old sweetheart. May she rest in peace. Call 231-652-0372 to get it done right!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

Service department is a disaster. No follow up. No timelines and not very customer friendlyread more

Overcharged and terrible service. They did not fix the appliance at all.would never have them again.read more