Poor communication. Does not return calls or texts unless I continue calling numerous times. They…read moretold me to deal with the insurance company for the part that Kevin thought was needed. His office lady said I could get it faster if I ordered it. My complaints were numerous but Kevin could not fix my range. My insurance company gave me another appliance repair company. I only had to call them once. They knew immediately what was wrong, ordered the Part themselves and fixed my range. For the first time... my new range is quiet. Kevin called me upset that my warranty had run out. He knew I had the extended insurance. I'm very unhappy with Kevin's appliance repair. I cannot recommend this repair company.

Fantastic service and very fair pricing I used Kevin's…read moreAppliance Service when my washer wouldn't drain. It was 9 months past the warranty. Kevin's showed up quickly and diagnosed a bad board. When they installed the new board, it turned out that both boards were bad. They did the complete repair and stuck to their original quote. I was SO grateful and impressed. They were referred to me by Decker & Sons and I couldn't be more pleased.

My landlord hired this company to fix a broken burner on my stove. It was really frustrating…read moregetting someone to come out to do the repair. First, they tell you that you have to be available all day for them to come do the repair. I'm self-employed, so if I take a day off, I don't get paid at all for that day so this was incredibly frustrating. I also ended up having to be home multiple days for the repair to be done. They also did not notify me ahead of time when they were planning on coming the first time, so I just got a phone call while I was at work on Thursday telling me that they would be there in 20 minutes. I wasn't home (nor was I notified so that I could make arrangements to be home), so it had to be rescheduled. They told me that they would come out on Monday. I came home from a camping trip specifically for this repair just to be told on Monday that they did not have time to come do the repair. So I left my vacation for no reason and drove and hour to and from Muskegon for no reason. They rescheduled for Thursday and someone was coming out, but they did not have the right address on file so that was a hassle as well. Overall, the company seemed pretty disorganized and did not have great communication. I will say that the guy (Felix) who actually did the repair was great. He was friendly and understanding about my frustrations. He did the repair quickly, and cleaned parts of my stove that can't be cleaned unless it's taken apart. He did also explain that they recently changed software for their scheduling stuff, and that was part of why there were so many issues getting someone to come out to do the repair. While the situation was frustrating overall, I am hopeful that this was a one off and that they take steps to improve both communication and organization with scheduling. I do hope they gave my landlord a discount on the service though.

After two weeks the ordered part was finally installed to fix our dryer. The fix worked; however,…read morewhen I questioned the final itemized accounting of the bill, I was ignored. There was a total of $107.58 unaccounted for on the bill. If this was the service fee, then it should be noted. I have waited for a response from Cardinal Appliance Service, but have not received one. I will not use this company in the future.

My fridge door straight up fell off and Aaron's could come the fastest. Doug was super friendly but…read morehe had to call me twice because he couldn't find my house. Maybe I dreamed that Google Maps was a thing. He came up to my door without a mask but put on the one I offered (with his nose uncovered - I should have said something but I didn't). He seemed to be breathing pretty heavily and his hands were shaking. He was not able to fix the door on his own. I had to help him. It sounds like a door falling off is not a common refrigerator problem but still. He did not have and did not think he could the screw needed to fix my door. So he told me to take a wire coat hanger to twist into the hole to hold the door in place. Luckily I had one. He twisted the wire and cut it off and told me if it needed tightening further I could do it myself. He left the bottom cover off and a pile of dirt on my kitchen floor. It never came up the 3 or 4 times I spoke with Doug on the phone, but he only takes cash or check so I had to go out to the ATM to pay the $55 service fee. I paid and tipped him $5 for coming out so quick. Like I said he came out quick and that's primarily what you need when your fridge door falls off. But I probably wouldn't call again if I didn't absolutely need to.

From the owner: Aaron's Appliance Repair provides Major Household Appliance Repair, Washer & Dryer Repair,…read moreRefrigerator Repair Service and Stove/Oven Repair Service to the Grand Rapids, MI area.

Our dryer was leaking gas which set off our carbon monoxide detector in the middle of the night. It…read morewas a very scary situation to say the least! West End managed to fit us in the next day, and the tech they sent out was probably the friendliest worker we've ever had in our house. He was extremely punctual, knowledgeable, efficient, and happened to be a great conversationalist as well! The price was right for the speed and quality of his work, and was very straightforward in how it was broken down (basically a flat $99 service call fee + parts/labor) with no hidden fees or adjustments made after-the-fact. We'll definitely be calling West End for any appliance issues in the future!

Called and recording said they were booked out 2 weeks. Emailed them and asked for an appointment,…read moregot a call back and was told they just had a cancellation and could be at my home in about an hour. Scott came, took care of the problem at a very fair price. I'm so impressed with this company. Scott and Joe are great.

I had a problem with my refrigerator, and I contacted Allen's Appliance Repair to see if they could…read moredo anything to help. They responded so quickly to my request and gave me sound advice. Unfortunately they were too far away to service my fridge, but they told me what most likely was the issue, and they answered my questions on the phone promptly. I appreciate companies that don't try to nickel and dime you for a service call when they know it can't be fixed before they even get there. Thanks for being an honest company.

AmazIng service. Very prompt in response and only focus was to help me solve the problem. Defiantly…read moremy go to company for all appliance repair!

This company does not stand by their work, had an ice machine repaired it worked for about 2 hours…read moreand I had to have a new company in and fix it the right way. Now they're expecting a payment of $573.19!

From the owner: Specializing in: - Major Appliance Refinishing & Repair…read more- Mechanical Contractors - Restaurant Equipment-Repair & Service - Refrigerators & Freezers-Repair & Service - Heating Equipment & Systems-Repairing - Refrigeration Equipment-Commercial & Industrial - Air Conditioning Contractors & Systems - Heating Contractors & Specialties

Outstanding service. He was very kind and helpful even at 7pm on a Friday night. I left a review…read moreprior to this review and i was totally in the wrong. It was a negative review that DADD'S repair did not deserve. Dadd's has been great! Now "Dad's Appliance" was not a good experience. I will always return to DADD's Appliance for all of my install and appliance repair needs. Just make sure its DADD'S

Alex is very efficient and knows exact what needs to be done, installed my washing machine…read morebeautifully!

WOW! where do I start. First of all their service call was only around a $100 as opposed to $180…read moreof other places. Tom came out and fixed my fridge that was not getting cold and fixed (2) door handles and one handle on my stove. Tom was Fast, extremely friendly and very efficient. It was only $217 out the door. I am one very happy customer With a very cold refrigerator!

This service took about 10 minutes and the total premium was $280. You do the math also a piece of…read morethe front had popped off and they said if they find it to be my fault they're gonna have to charge me a service call to put it back on. Overpriced.

Total scam artist. He was recommended to us by Samsung in…read moreDecember 2015 as their sponsored service technician. He came out right away to assess the dryer, and stated he had to order the part and be paid for both the part and the service call up front. $75 for each. After a week of not hearing from him, I called him, he said the part would be in shortly. Another few days I called him again, he said the part just came in and he'd be out to install it. He came out a couple days later replaced the part. We ran a load that same day and the same problem persisted. When I called him he said "it must be a different problem." He said he'd be out again to fix it, that I could just keep the part and he would send me a check for reimbursement. A week later I called him again to see when he was going to send me a check, he said he'd have to come back out to diagnose the problem and put the old part back in for reimbursement. I reminded him of what he said previously, he said he never said that. We had Sears come out who fixed the problem within 1.5 hours. It turns out he was charged with larceny ($30,000) in a real estate scam. Samsung stated in that article that they would do everything they could to assist customers who were taken advantage of by A-1 Appliance. 1 year later and Samsung has NOT done everything to help, in fact countless times telling the same story to a different person, and now today they say "I'm sorry, we can't help you." I will not buy another Samsung product.

A1 is a scam artist. Doug came took my money and never did any work or even ordered the part…read more Beware of this company!