Easy to schedule an appointment. Josh was well prepared when he arrived. He was thorough and…read morequickly diagnosed the issue. The repair price was fair.

Quick response to my query; fixed my oven with minimal hassle; pleasant person and reasonable fee…read more Excellent!

Alex is very efficient and knows exact what needs to be done, installed my washing machine…read morebeautifully!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

I've used these guys for my gas stove, and my dryer. Making the appointment was easy, only had to…read morewait a couple days. Prices are very reasonable. Even when I had home appliance insurance, the insurance co would claim they can't find anyone in this area and the dryer would need replacement. BTW that insurance is a total ripoff. Thank goodness for Affordable Appliance Repair. I cannot recommend them enough.

Not quite the experience I expected. I try to support local businesses, but my call to AJS for a…read moredryer repair estimate was disappointing. After a quick 20 minute look, the technician concluded, "Yeah, you need a new motor..." As an engineer, I found the assessment incomplete; there was no access to the motor, no terminal isolation, no resistance checks on the windings, and no inspection of the blower wheel. I mentioned I was getting the E65 error code, which manufacturer documentation links to a high limit thermostat trip, yet there was no check for restricted airflow, clogged venting, a faulty heating element, or a blown thermal fuse. Just a blanket statement that the motor needed replacement. Providing additional information to the techs is just irrelevant, I guess. I hired a professional because I don't have time to do the diagnostics myself. After paying $110 for the visit, I was quoted nearly $1,000 to replace the motor--and contrary to what their website states, the $110 was not applied toward a possible repair. Very disappointing.

This guy was the best. Our 4 yr. old refrigerator computer went out. He came and diagnosed the…read moreproblem ordered the part and fixed it a few days later when the part came and it has worked well ever since. Sad that things break down that quick but it is how they make things. Will use him again if the need exists.

From the owner: I have 9+ years of experience as a appliance repair man. Working as a warranty servicer for most…read moremajor residential brands. I am also a graduate from Universal Technical Institute. I provide in depth diagnostic skills mechanically and electrically.

Called and asked for a Unitzed W/D set. Person on the phone told me there are no unitzed unit. She…read morehas been working in this industry for 40 Yrs..Told me they don't call them unitized in Muskegon.. Tried to send this to the store but no way to Text it or email it.. So much for that! About this product GE Unitized Spacemaker washer and gas dryer with 12 wash cycles and 4 dry cycles. This white laundry center features Quiet-By-Design, 6 different rinse temperatures and a max spin speed of 800 RPM. Less Brand GE Power Source Gas Type Stacked

what does this say written by metropolitan tech lg sent out to service our fridge since it was…read moreunder warranty. it says the work olson's did on my lg refrigerator voided my warranty so now rather than getting our fridge fixed for free because we paid for the warranty , we just went out and spent $3k on a new fridge since the tech lg approved to come out from metropolitan appliance repair stated your tech tapped into the wrong side breaking the seal of rhe closed system. so since your company ruined and voided my warranty are you going to be sending me a check in the mail? or will you call metropolitans appliance repair and lg and work it out between the 3 of you? because i can promise you someone, other than me will be paying for this fridge - and thats a horse you can bet $100 on!!!

Charged me $200 for a part I did not need an refused to refund my money.read more

Steve Bretz called ahead, came when he said he would, performed the repair quickly once he had the…read morepart and explained everything in the process. We have an unusual size refrigerator and he did not have the part on his truck, but ordered it and helped me to reschedule the followup visit at a time that worked in my schedule. The only glitch was that it took a few minutes on the phone to get the second appointment but with regards to the work done by Steve, it was excellent!

I've been a customer of Bekins for quite a while, and the last trip in was to get a new washer and…read moredryer. I have a tight fit, so I brought in the dimensions. I was told there were two options, I picked one, and when they came for delivery, the dryer did not fit. The installers recommendation was to go back to the hard angled exhaust vent, which he stated clogged very easily. So between either having the closet doors closed and having a mismatch set, or leaving the doors open and having a matched set, I chose the previous. I ended up paying an additional $966 for the new dryer, which they said would fit, which indeed did not fit, again, this time the installer said I should cut into the drywall and move my dryer vent. I ended up asking for the old dryer back, the doors don't close but I have a match set, and I did get a refund of a $966.

another disappointing trip to Bekins. Came in to replace our microwave, we did have a challenging…read moresituation, small space for a built in, old house, was told they did not offer a microwave and trim kit that would fit our space, they shot down my idea of buying a microwave the same size as old one, and using existing trim kit, told me not possible, and there was nothing they could do for me, So I went to Home Depot and did just that. Bought a microwave the same size and installed the old trim kit, it fits perfect and looks great. I feel like if they really wanted to, they could have made me a happy customer.