Fixed our refrigerator and our dryer. Honest and reliable- unlike some appliance repair people…read more Thank you Miller's!

Would not recommend at all. Very poor customer service and poor attitude of service technician,…read moreErik. Unfriendly guy with a chip on his shoulder. Would never use them again. Steer clear. If you're looking for fair and honest pricing Miller's is NOT the one to call. They will try to gouge you on the price. This business has changed for the worse since the younger generation took over.

Total scam artist. He was recommended to us by Samsung in…read moreDecember 2015 as their sponsored service technician. He came out right away to assess the dryer, and stated he had to order the part and be paid for both the part and the service call up front. $75 for each. After a week of not hearing from him, I called him, he said the part would be in shortly. Another few days I called him again, he said the part just came in and he'd be out to install it. He came out a couple days later replaced the part. We ran a load that same day and the same problem persisted. When I called him he said "it must be a different problem." He said he'd be out again to fix it, that I could just keep the part and he would send me a check for reimbursement. A week later I called him again to see when he was going to send me a check, he said he'd have to come back out to diagnose the problem and put the old part back in for reimbursement. I reminded him of what he said previously, he said he never said that. We had Sears come out who fixed the problem within 1.5 hours. It turns out he was charged with larceny ($30,000) in a real estate scam. Samsung stated in that article that they would do everything they could to assist customers who were taken advantage of by A-1 Appliance. 1 year later and Samsung has NOT done everything to help, in fact countless times telling the same story to a different person, and now today they say "I'm sorry, we can't help you." I will not buy another Samsung product.

A1 is a scam artist. Doug came took my money and never did any work or even ordered the part…read more Beware of this company!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

Only five stars allowed? After being without an oven since…read moreNovember, we were THRILLED when our new range arrived. Since it is a dual fuel - gas on top and an electric oven - plus a downdraft, few installers can tackle a task like that. Dan arrived within only two days, and has installed lots of dual fuels and downdrafts before. He was polite, efficient, kept asking me if I had any questions, and cleaned up when he was done, including the removal of my old sweetheart. May she rest in peace. Call 231-652-0372 to get it done right!

Fantastic service and very fair pricing I used Kevin's…read moreAppliance Service when my washer wouldn't drain. It was 9 months past the warranty. Kevin's showed up quickly and diagnosed a bad board. When they installed the new board, it turned out that both boards were bad. They did the complete repair and stuck to their original quote. I was SO grateful and impressed. They were referred to me by Decker & Sons and I couldn't be more pleased.

My service call to Kevin's went out exactly two weeks ago today. Kevin came out to look at our…read moredishwasher (newer model, simply would not turn on), told my husband he had to order a few parts, and never called back. Three business days later, my husband called for an update. The secretary told him that it would be one-two more days. Three days later, I call. The secretary tells me it will be at least 3 days-week and that she had told my husband that yesterday. Wrong. When I correct her, she gets extremely rude and tells me she then "has no idea when he can fix it." My husband calls back today. The secretary says they do not have the parts and suggests he cancel his order. Wow. Now I know that having a broken dishwasher is not the end of the world, but when you pay a professional $74 to simply look at the machine, you expect some sort of update (and manners).

Paul came promptly. Growling clothes washer drum. Opened 20+year machine. Determined repair not…read morepractical. Demonstrated I had no option. Gave me small coupon and referral to reputable appliance store. I felt I had made good check out before big expense.

Called Paul for a dishwasher issue. He was here within 2 hours…read more Totally happy with his response and repair!

This gentlemen really knows his stuff. Gary is extremely professional. He communicated his…read morescheduling, and showed up right on time. He was able to get my washer back on track, and communicated a lot of useful information. I would definitely use him again. I think the price was a good value. Seems like a real nice guy too.

I had a problem with my refrigerator, and I contacted Allen's Appliance Repair to see if they could…read moredo anything to help. They responded so quickly to my request and gave me sound advice. Unfortunately they were too far away to service my fridge, but they told me what most likely was the issue, and they answered my questions on the phone promptly. I appreciate companies that don't try to nickel and dime you for a service call when they know it can't be fixed before they even get there. Thanks for being an honest company.

Our dryer was leaking gas which set off our carbon monoxide detector in the middle of the night. It…read morewas a very scary situation to say the least! West End managed to fit us in the next day, and the tech they sent out was probably the friendliest worker we've ever had in our house. He was extremely punctual, knowledgeable, efficient, and happened to be a great conversationalist as well! The price was right for the speed and quality of his work, and was very straightforward in how it was broken down (basically a flat $99 service call fee + parts/labor) with no hidden fees or adjustments made after-the-fact. We'll definitely be calling West End for any appliance issues in the future!

Called and recording said they were booked out 2 weeks. Emailed them and asked for an appointment,…read moregot a call back and was told they just had a cancellation and could be at my home in about an hour. Scott came, took care of the problem at a very fair price. I'm so impressed with this company. Scott and Joe are great.

They were good with communication BUT they just kept replacing parts on our oven until they got one…read moreto work. First he replaced the temp. sensor and ignitor and said we were good. We used the oven a couple of days later and food was still frozen after it was supposed to be done. He came out again and replaced the board. We hired them to diagnose and fix the problem not to just keep guessing. Called them to complain and their response was " you authorized the repairs". Really, you are the experts who we hired. Will never use them again.

I would use caution. Cost of visit to diagnose was $119 which was reasonable. However cost to…read morerepair an inlet valve on a refrigerator icemaker would be $500. When I researched the part, it was a $100 part new. Why would I pay $400 for labor on what should be about a 30 minute replacement? I watched a few YouTube videos, ordered the part and saved over $250. Many people would replace a $1000 refrigerator for a $500 repair, so I just don't think these labor rates are smart business. I'm sure they do a fine job on most repairs, but do your research on the cost of parts so you understand if the labor charge is reasonable first. I was also scolded by the rep when I called to cancel the appointment to repair, not cool.