Excellent communication, as well as work and explanation. Had a concern with a gas smell from our…read morenew -ish stove, and he diagnosed the problem within 5 minutes. Simple repair (for him :)) and I would definitely call Henry again if/when I have any appliance issues. Highly recommend.

I called to make an appointment on Wednesday and Henry said that he would be to my house on…read moreThursday between 2:00 and 4:00 and that he would call or text when he was 20 minutes out. He never showed nor called.

WOW! where do I start. First of all their service call was only around a $100 as opposed to $180…read moreof other places. Tom came out and fixed my fridge that was not getting cold and fixed (2) door handles and one handle on my stove. Tom was Fast, extremely friendly and very efficient. It was only $217 out the door. I am one very happy customer With a very cold refrigerator!

This service took about 10 minutes and the total premium was $280. You do the math also a piece of…read morethe front had popped off and they said if they find it to be my fault they're gonna have to charge me a service call to put it back on. Overpriced.

Northgate Appliance is the only appliance shop that I will shop at! The staff are super friendly,…read moreand the delivery crew... wow. They rock. They really go above and beyond for their customers. They are courteous of homes and really want your experience to be a good one. They also have a great repair policy. They service everything they sell. Give them a call with any questions and you are directed to the right person with an answer. Highly recommend shopping here for any appliance needs.

I was sold an appliance that wouldn't fit in the space I told the salesman it needed go. 4 days…read morebefore delivery I went into the store to discuss this with the salesman and find a stove that would fit. He refused to help me stating nothing would fit even though I told him that I'd found things on the floor that would work.

I have had Ron out to my house on 2 occasions. A year ago for my 2 years new dishwasher and this…read moreweek for my 3 years new washing machine. Both times he was quick to find the problem, explain and make the repair. With the dishwasher he was honest right up front and said repairs would be very costly and was talked thru what was the best solution. He didn't try and convince me to make repairs and waste money. Very honest and good at what he does. Will call them every time! I hope not to talk to them any time soon though!

My landlord hired this company to fix a broken burner on my stove. It was really frustrating…read moregetting someone to come out to do the repair. First, they tell you that you have to be available all day for them to come do the repair. I'm self-employed, so if I take a day off, I don't get paid at all for that day so this was incredibly frustrating. I also ended up having to be home multiple days for the repair to be done. They also did not notify me ahead of time when they were planning on coming the first time, so I just got a phone call while I was at work on Thursday telling me that they would be there in 20 minutes. I wasn't home (nor was I notified so that I could make arrangements to be home), so it had to be rescheduled. They told me that they would come out on Monday. I came home from a camping trip specifically for this repair just to be told on Monday that they did not have time to come do the repair. So I left my vacation for no reason and drove and hour to and from Muskegon for no reason. They rescheduled for Thursday and someone was coming out, but they did not have the right address on file so that was a hassle as well. Overall, the company seemed pretty disorganized and did not have great communication. I will say that the guy (Felix) who actually did the repair was great. He was friendly and understanding about my frustrations. He did the repair quickly, and cleaned parts of my stove that can't be cleaned unless it's taken apart. He did also explain that they recently changed software for their scheduling stuff, and that was part of why there were so many issues getting someone to come out to do the repair. While the situation was frustrating overall, I am hopeful that this was a one off and that they take steps to improve both communication and organization with scheduling. I do hope they gave my landlord a discount on the service though.

He was ON TIME He was POLITE…read moreHe FIXED my dishwasher MUCH cheaper than buying a new one for $700 PLUS installation VERY IMPRESSED !!

Daniel / Duane has always done a tremendous job with fixing my appliances. He is my first call for…read morerepairs. I have used veldheer appliance for over 10 years.

Have to update the review-I was not happy about things only due to the fact I felt sales team could…read morehave worked together better-all the same team in the end, also my review was not based on services rendered- however- i will give it 5 now. Because the mgr Peter reached out immediately trying to remedy the situation so that made me feel heard and not ignored. And then the owner Scott as well. that def shows they value the customer opinions of their company. Also -coincidence ,I ended up meeting a Bekins employee off duty- Dustin- he was great- he heard my story he talked with me and that was cool especially cuz he was not even at work,, reaffirming his company commitment to the customer experience. This is small town and surrounding area, the way you are treated comes up more frequently than you might imagine..

Glad we found Bekins…read more We bought a refrigerator from there and their sales woman and staff was extremely friendly and helpful throughout the process. So was the delivery staff in doing everything to get us up and running. I'd definitely come back here for other appliances if we need them. Prices were right along the big box stores with better service.

Poor communication. Does not return calls or texts unless I continue calling numerous times. They…read moretold me to deal with the insurance company for the part that Kevin thought was needed. His office lady said I could get it faster if I ordered it. My complaints were numerous but Kevin could not fix my range. My insurance company gave me another appliance repair company. I only had to call them once. They knew immediately what was wrong, ordered the Part themselves and fixed my range. For the first time... my new range is quiet. Kevin called me upset that my warranty had run out. He knew I had the extended insurance. I'm very unhappy with Kevin's appliance repair. I cannot recommend this repair company.

Fantastic service and very fair pricing I used Kevin's…read moreAppliance Service when my washer wouldn't drain. It was 9 months past the warranty. Kevin's showed up quickly and diagnosed a bad board. When they installed the new board, it turned out that both boards were bad. They did the complete repair and stuck to their original quote. I was SO grateful and impressed. They were referred to me by Decker & Sons and I couldn't be more pleased.

I had the most amazing experience today with Scott from AJ's Appliance Repair! He was on time, very…read moreinformative, knowledgeable, and gave me key insight on the new refrigerator that I purchased a year ago. He gave me recommendations of what I needed to do to fix the problem and showed me what filter I need to order! He reminded me of the repairmen from the 60's and 70's who really care for their customers and value the field their in.

Not quite the experience I expected. I try to support local businesses, but my call to AJS for a…read moredryer repair estimate was disappointing. After a quick 20 minute look, the technician concluded, "Yeah, you need a new motor..." As an engineer, I found the assessment incomplete; there was no access to the motor, no terminal isolation, no resistance checks on the windings, and no inspection of the blower wheel. I mentioned I was getting the E65 error code, which manufacturer documentation links to a high limit thermostat trip, yet there was no check for restricted airflow, clogged venting, a faulty heating element, or a blown thermal fuse. Just a blanket statement that the motor needed replacement. Providing additional information to the techs is just irrelevant, I guess. I hired a professional because I don't have time to do the diagnostics myself. After paying $110 for the visit, I was quoted nearly $1,000 to replace the motor--and contrary to what their website states, the $110 was not applied toward a possible repair. Very disappointing.