I bought a stackable washer/dryer from Lakeside about 6 years ago. I was assured that Lakeside…read morewould provide maintaince (not free). The washer was making loud sounds so I called and tried to make an appointment. I was told they do not service stackables. Sold me on stackable then left me hanging. Previously I purchased a refridgerater, stove, washer and dryer from Lakeside-I will never buy from them again.

If you buy from here hope your appliance doesn't break. Bought an Asko dishwasher in December and…read moreit stopped working on February 16th. Believe the other bad reviews about their customer service, now under new management Jason Medico, sales Casey Franz. We went over a month of downtime and zero proactive communication from the store. It shouldn't the customer's job to chase down management for updates on a defective product. On March 2nd RVA Repairs, Lakeside's Asko service third party came for ten minutes and said they didn't know the problem and said would order a new main board, UI board, and latch but wasn't 100% sure that would fix it which would also be another two week turn around time to order/ship the parts and fix. Ended up having Asko send a replacement on March 9th with Lakeside Appliance's contractor who they've worked with for "over 30 years" to install it the next week. No service window was provided for when the plumber contractor would come to install new dishwasher. Had to call Appliances on Lakeside to contact them to let me know when the installation time window was. Kevin, the contractor, scratches the front of the dishwasher right off of the van and scratches the doorhandle while installing it. Avoid this store if you value follow-through and reliability.

We went to Lipscombe Appliance since I thought we needed a new clothes dryer. I wanted to buy local…read moreand not use a big chain store. The gentleman there asked about the issues we were having. He then suggested that, before buying a new dryer, we first get the dryer vent cleaned. He also suggested a reputable company for the vent cleaning. After the cleaning, everything is working fine. We really appreciate the help and honesty we got at Lipscombe Appliance. Would definitely use in the future.

I recently had an in-home service visit for a broken lid latch on my washing machine. I had clearly…read moreexplained the issue over the phone and even offered to send photos beforehand, but that wasn't taken up. When the technician arrived, I showed him the small plastic latch piece that had broken off. He only briefly looked at the washer itself and quickly concluded that the issue required a full lid assembly replacement costing around $400-$450, along with an $80 service charge for the visit. Afterwards, I purchased the replacement latch part from another appliance store for about $13 and replaced it myself in a few minutes after watching a repair video. The washer is now working properly. My concern is that the specific broken part I identified was not really evaluated, and the diagnosis felt very quick given the simplicity of the actual repair. I understand technicians rely on experience, but in this case the solution turned out to be far less complex than what was quoted. Overall, I left feeling that the issue wasn't fully considered, which led to an unnecessary service fee and a much more expensive repair recommendation than was needed.

A wonderful front store customer service lady at the Lakeridge location deserves a special mention…read moretoday. Cassandra took a bad start situation that my husband and I had in another department and she turned it all the way around, giving us reassurance and confidence that the problem will be resolved. With that, she supplied great care, patience and made us feel much better about things when we left. Thank you Cassandra for being a bright smile during a frustrating time and for going above and beyond! Home Depot is blessed to have you!

This particular Home Depot, which I visited today is absolutely horrible. There is no one to help…read moreyou, and when you ask for someone they send you someone from another department that knows nothing about the department that you're in. You waste a lot of time while they fiddle with their electronics just to tell you that they really don't know and that this is not their department. Went to customer service spoke to several other individuals. They got on the intercom twice. Still couldn't get anyone to help with something as simple as some outdoor floodlights. While everyone was talking after 20 minutes and trying to figure out who they could ask, I just walked out to go to another store to get the things that I needed. One gentleman in an orange apron told me who I needed to speak to, but said he couldn't call him to come over. I would have to go and try to find him. I don't know how this makes sense. I don't know how these stores survive. No one seems to know what they're doing and everyone's just standing around punching a clock for a paycheck.

Nice but pricey! We got the speed queen commercial laundry machines that were commercial grade…read morequality. James was awesome with his sales and service expertise. This appliance store isn't like those big box stores where personal customer service is "dryer" than plain toast! Here you get primo customer care and support! So, the prices are worth the extra "change"! Next time we need to upgrade our kitchen or laundry appliances, this is the place to go!

This is the place to come for great prices. One-on-one care and personalized attention, and trusted…read moreadvice. I have purchased so many appliances from this place, to include some for my daughters. This is better than one of those big box stores (Low-s or Hom- D-pot). You might get appliances installed the next day, but you really can't trust the installation. The Appliance Place has certified employees who know how to install washers, dryers, refrigerators, stoves, and ovens. I have bought all of these, to include a garage fridge which works well in cold weather in the winter and in hot weather in the summer. I won't go anywhere else!

great prices and very helpful. found what i needed and wasn't rushed. bought a washer and now I'm…read moregoing back to get a stove.

Discount Appliance has become our "go to" center to get replacement appliances. We have purchased…read moretwo stainless steel used refrigerators for our two kitchens and they were both reasonable and have proved very satisfactory. The store manager has always been easy to work with and provided the information we needed in determining our selection without any pressure applied. Pleasure to do business with this company.

I have been buying used appliances from Gateway for several years. The clothes washer I bought from…read morethem several years ago quit on me last week. I wasn't surprised; with 9 pets and 5 people in our house, we ask a lot of our washer. I went back to Gateway to buy another washer and mentioned that I was a repeat customer, and that my previously purchased washer died on me. The manager, Abud (spelling?) insisted on fixing it for me for free. I brought it to him, and his technician not only fixed what was broken, but also replaced missing pieces that I'd lost in my own attempts to fix it. And they cleaned it. When I offered to at least pay for the parts, Abud refused. I am so impressed with the honor and integrity of this business.

Decided to check out this place after seeing it come across on Facebook Marketplace. What a hidden…read moregem!! Top notch customer service. Abood went out of his way to make sure I got the stove I was looking for to match the refrigerator we wanted. Communication was great with Khan on delivery day, and other than a small mixup with timing of the delivery, (no fault of their own, as it is a separate company) we could not be happier. Will definitely use them again for any future appliance needs.

I highly recommend Sibley Appliance for all your home appliance needs. Over many years, Mr. Sibley…read morecontinues to provide prompt, quality service and is very knowledgeable on all appliance products. He also backs up his installations, providing follow-on services with timely service calls.

David Sibley, owner, showed up on time, was clean, knowledgeable and friendly. He nailed the…read moreproblem with my refrigerator immediately and repaired it at a reasonable price. It doesn't get any better than that.