This "mom and pop" hardware store is outstanding. Great selection, helpful staff, and parking is…read morelocated near the door. Unless you are a contractor who needs to go to Home Depot or Lowe's. Pleasants has everything you need for that home project without the hassle and traffic of those bigger stores. Great prices too. (Don't forget your free bag of popcorn too!).

Very knowledgeable and helpful staff. Store is always clean and well stocked. I usually find what I…read moream looking for in this store and don't have to go to the big box stores.

Always count on Pleasants for helping me with projects around the house. Great advice!read more

Best hardware store on the planet. I needed gravel, topsoil,…read morebuckets, bug spray, birdseed, and a roast beef sandwich. I don't shop anywhere else.

Used Acme recently for very nice wood stove for a contracted project. It was a great experience all…read morearound. From initial pricing to talking installation details/nuances, to the actual technicians who installed the unit, very easy and smooth process. Will hopefully work with them again.

Neil was awesome we came in to this place for some wood burning stove gaskets. He had a bunch of…read morerope gaskets for the stoves. Helped us out. Was very friendly and professional. We bought the 3 types of gaskets we needed. 2 rope gaskets for our window frame in our stove, (1 was for the vent area and 1 was for the glass that went inside of the frame) that was the 2 rope gaskets and then the 3rd one was for our Door hatch to the stove. So 3 total. I removed it from our stove to bring in the gaskets to match up what we needed. Neil said that definitely helped him figure out which ones we need. I'm glad I did cuz there was 3 different types needed for our stove. Thank you Neil. You are awesome.

Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.

I stopped by to return some acorn lugnuts (I guess that's what they are called) & exchange them for…read morea different size. When I got to the customer service desk, I wasn't greeted. Instead, I had to wait for 2 workers to finish their personal conversation. I mean, HELLO, I'm standing here. Anyway, I made the return and used self-service to checkout. There, I had the displeasure of having to listen to an older lady who worked there fuss about having to enforce "stupid" Lowes rules. She was that type of worker you'd hate to work with because she just sucks the fun out of the environment. Like, retire already. If you don't like your job, give it to someone else. After that experience, I have no plan of going back.

FYI: This Lowes is now fully self checkout. I hate that and will stop shopping here because of it…read more I will do my best to buy from Amazon, HomeDepot, or if there is still any mom and pop places.

I visited Pleasant's for the first time last month to purchase some screwdrivers to upgrade my…read morecurrent set (which I've had since 2006 when my grandmother passed, and she likely had the set for 40 years prior to that too). When we walked in, we were immediately greeted and asked if we were looking for something in particular. We were then efficiently walked over to the aisle housing screwdrivers and told about the different options. They were locked in a case, so we would've needed a staff member's help anyway. Apparently people like to steal screwdrivers, which I never would've guessed. Prices seemed fair, but to be transparent, I don't generally buy tools so I don't really know the going rates. Check out was just as efficient with a couple lines in operation. And the cashier was just as friendly as the staff member working the floor. Everyone was properly masked and social distancing was taking place as well. I would suggest supporting this small business and those like it prior to going to the big box stores.

My experience at Pleasants today was, well, extremely pleasant! Me and my toddler set out to find…read moresome plants and supplies to start a home garden! I've never been interested in plants before quarantine, so everything was new to me. With all of this cooking I've been doing, I thought it would be nice to have fresh herbs at the ready, so off we went. This is the definition of a quaint, local hardware store. There is everything you could need for your home projects plus a little extra, but not much extra. The store is much less overwhelming than the big box hardware stores and the employees were SO helpful. I really enjoyed my experience there, which I never thought I'd say about a hardware store. I also enrolled in their loyalty program and got $5 off my purchase today. Score! Thank you, Pleasants, for providing the community with lawn, garden, and hardware needs for decades and still being a pleasant place to shop!

what happened, Tommy? I used to love Guirkin- they were so reliable. I'd used them exclusively…read moresince moving to Richmond in 1999. Now I can barely reach them. When I was able to make an appointment, the plumber never came. No call to reschedule and when I called to get a new appointment they didn't answer. Voicemail wasn't returned and I still haven't heard anything days later. I'll be calling someone else. This is sad.

These people are total and complete crooks. DO NOT USE THEM…read more (Long review below that details how they tried to rip me off.) I have two gas fireplaces in my new house. VA Propane said there was a small leak in the line and that I should call this company to fix. Called and promptly received an attitude from the woman at the office. Was told it would be $90 a fireplace for them to service & find the leak. Tech came out. Leak was found and fixed easily. Paid $700 for them to clean/service both fireplaces and come out twice. The tech told me the woman at the office didn't know what she was talking about and that I would be paying $250 a fireplace (which was a discount, because normally they charged around $500 a fireplace). I was then told that one of my fireplaces needed a new part - maybe two - they were not sure - and that each part would cost around $450 (if not more) to replace. (THIS WAS A TOTAL LIE - another company told me these parts cost under 300 and under 100 each - so max total would have been UNDER $400 to fix - not $900). Waited on office person to call back. She left a voicemail that stated that they were unable to get new parts for my (9 year old) Empire system because they were no longer making them. THIS WAS ANOTHER TOTAL LIE. I was told I needed a new system entirely, and to call back for the price. When I called back, the owner answered and told me that they could give me a new system for $1965. I asked why they could not replace the parts of mine, and he said they would "have to order them from Empire" and he was not sure if the new parts would even fix the issue. (I guess he was not aware of my being told they no longer made the parts, which they do). I asked him why it would be $2000 for a new system, when I was told (by the tech) that the system I had was top of the line at $1200. He seemed a bit irritated by my question and didn't know how to answer. So, I went with another company - Gas Fireplace Service of Richmond (804-350-4214). They came out and looked at both of my fireplaces and told me that I needed NOTHING! The electrical connections were a little loose and they adjusted the controls and VOILA! Grand total was $175!!! If you want to be COMPLETELY RIPPED OFF, then go with Guirkin!

I can't say enough good things about Jimmy. With all the talk of the Snowpocalypse 2026, I suddenly…read morerealized our gas logs had never been serviced since we bought our house--and I panicked. Despite a packed schedule, Jimmy made the time to come out and make sure everything was safe and ready for the storm. Price was extremely fair- I expected he would've charged way more for fitting me in. I'm incredibly grateful for people like Jimmy who truly show up for their community. Highly recommend!

Jimmy came and serviced my gas log fireplace today. Terrific service, fast efficient and friendly…read more I highly recommend him.

Our dishwasher was delivered installed today. We were so impressed with the delivery person,…read moreHunter. Timely, courteous, friendly and overall a real nice personality. It was delivered from the Midlothian store. Hire more Hunters!! We had some initial difficulties with the first Delivery person. But worked with store person Reggie and Bylan( I think) and got it sorted out for delivery today 2/13 . Thanks all, and Hunter Scott was awesome

Ordered a microwave and was told in 3weeks it would be there for pickup. three weeks later never…read morereceived a call from anyone at the store so I called and it turns out they won't have one in store for six months.. no one bothered to call me and inform me of this !!! Horrible Customer Service take your money elsewhere!