Friendly, reasonably priced and honest. I asked about a repair to another vehicle that wasn't in…read moreshop and he was honest that he couldn't repair.

Mr. Karl and his team are amazing gentlemen!!! Very honest, respectful, direct and fair!! I will…read moreNOT take my automobile ANYWHERE else!!! I highly endorsed and recommend this establishment!!

Professional, pleasant, helpful employees evaluate your automobile problems and provide feedback…read moreabout the recommended work. We felt that Sloan, in the front office, Vlad, the technician mechanic who did the work, were knowledgeable and skilled in fixing our vehicle. The work was done on time and at the price they quoted. They were able to offer solutions and services that the local auto dealer couldn't provide for an older model American car when factory parts were not available, even though their advertising favors foreign cars. They documented their assessment with photographs, before doing the repairs. They answered our questions and explained the problems and solutions. Their work is guarantee We would recommend this company.

When does it take 10 days for a simple repair to be done and cost you almost $3,000 for a starter…read moreand Battery repair? When you take it to right Auto Works in Loganville. My Mercedes-Benz S560 was towed to write Automotive and for 3 days no work was done because someone copied down the wrong number. When they finally got the number corrected it still took an additional seven days to get the repair done on my car. My car is a 2015 Mercedes S560 and for a starter to be replaced in a new battery it cost me $2,517! I had to call numerous times just to see if they had even started my vehicle? At the point I physically went up to the shop and told them either they get it fixed today or put it back together and I will take it elsewhere the repairs miraculously got done. When I went to finally pick up my vehicle and asked the service technician why a battery / starter repair costed $2,500 I was told because original OSM parts were placed on the and that is why the price was so high. After picking up my vehicle and thinking about it I began to get more and more upset at the apparent price gouging. I took the invoice that shows no detail totals to two automotive shops in both agreed that my repairs were very expensive for my particular vehicle. I called the shop back and asked could I speak to the shop manager so that we could discuss this issue. She did agree to meet with me and when I did she really had poor excuses as to why a repair that should have cost me around $1,200 Max ended up costing me $2,500? She even went so far as to show me the price of the part which was around $560 yet the price she charged me was $1200! How is that ethical or fair? Then she proceeded to tell me that had to repair has been done without the use of my extended warranty company it could have possibly have been cheaper? I asked her why didn't the technician tell me that and she said perhaps he didn't know or was not trained correctly? After going back and forth with poor excuses she saw my disbelief of her overcharging me almost $1,200 and had the nerve to offer me a free oil change. I own six vehicles and right Auto Works has lost the potential to service all of my vehicles for years in the future. I completely understand that this is a business providing a service but the treat your customers like this and to price gouge as I felt I have been a victim of it's just wrong. If I were you I would if I were you I would take your vehicle elsewhere to get repairs to a business that will be transparent with details and cost.

New brakes for a reasonable price and quick turnaround. Friendly, knowledgeable, and helpful staff…read more I'll definitely go back when I need service.

Called about misfire condition on my 14' fastback mustang very knowledgeable and professional. Went…read morethe extra mile and talked through my situation and symptoms I appreciated it!

I meant to write this review weeks ago, but life got busy--however, I could not let more time pass…read morewithout sharing how pleased I am with my experience at Shields Auto Collision.. From the moment I met Richard, the owner, I knew I was in good hands. He is incredibly personable, professional, and truly knowledgeable. I honestly thought my car was beyond repair--it would drive fine one moment, then suddenly lose power and shut off, especially at stop lights. It was an unpredictable and frustrating issue that no one had been able to figure out. But Richard took the time to thoroughly test drive my car and was able to pinpoint the exact problem. That alone gave me so much confidence in his expertise. Not only did he fix the issue, but his pricing was very fair and affordable. What truly set him apart, though, was the care and integrity he showed. A few days after the repair, he personally called to check and make sure everything was still running well. That level of customer service is rare. He and his wife are truly gems--honest, dependable, and genuinely committed to helping people. My husband and I are beyond pleased, and we can confidently say: we have found our mechanic! If you are looking for someone trustworthy, knowledgeable, and affordable, do not hesitate to visit Shields Repair Shop. You will not be disappointed. Highly recommend!

Richie and team were fabulous! I purchased a suspension conversion kit from Strut Masters (QX80…read moreair bag suspension to conventional shocks/ spring) and had the team do the work. Beyond impressed! Honest, reliable mechanics are hard to come by but these guys are the truth!!!

The repair process was handled carefully, and the result was good. The only area for improvement is…read morespeed

Where do I start. Had some problems and my mechanic is on vacation. Took a chance and called Bruce…read moreand all I can say there is not enough room here for me to brag on him. Knowledgeable, easy to work with, prompt, thorough and honest and I could go on. If you don't give this person your business then you have made a mistake.

Did not get to use their service. However, their customer service in terms of getting me the info I…read moreneeded to be successful in my brake repair need was impeccable. Very knowledgeable people and accommodating to their customers.

From the owner: Brakes,wheel bearing, belt, alternator and suspension at your place.read more

Very nice guy and quick service…read more Reached out to me about $30 after I sent a request for brake replacement estimate. Let know the cost of service and parts. Walked away after service without breaking the bank.

Quality service at its finest! I have a 2014 Jeep Grand Cherokee. It comes with an auto start…read moreoption. After using my auto start, it would have a really bad smell once I get into the car. I called and gave him a run down on what was happening. Went to him for a diagnostic and after taking a look he was able to quickly find the issue. I had a leak in my valve cover gasket! I was able to buy my parts the same evening and he was able to start on the repair the next day! (Came after Closing) Since then, he is the only mechanic I trust with my car! He is who keeps up with all of my oil changes / vehicle Maintenace! Definitely recommend reaching out to him for any of your vehicle needs! Be sure to leave your best contact information so he can reach out to you in a timely manner!