Have a fridge/freezer we bought from Costco with extended warranty. What a hassle. Anyway when we…read moregot a repair scheduled it was Prostar. We had a bunch of extra parts they sent us ahead of time. The service man replaced the ice maker and said that was all it needed. We had told him the drawer was getting frozen in the sliding rails, but he said it was fixed. Well, the ice maker is making ice but after a few hours the drawer is stuck and the only way I've found to open it is to get the hair dryer and thaw out the rail. So we're disappointed to say the least after going through this. Edit: Prostar contacted us and wants to fix this issue. We are extremely impressed with their response and happy to change our review to 5 stars

The company responded quickly and was able to send a technician to us within 24 hours. The…read moretechnician was punctual and went straight to work. It was a bit hard to communicate with the language barrier, but he did great work, and the whole issue was resolved that same day.

My washing machine's rinse cycle was broken, so I reached out to Artfix for help, mainly because of…read moretheir great reviews. The reviews were definitely correct as the technician was outstanding. He reached out beforehand to confirm the appointment and actually was available earlier than expected on Saturday! He fixes my issue quickly, professionally, and affordably! Great communication and workmanship, highly recommended!

ArtiFix was prompt, friendly, and helpful when I contacted them about a problem with the spin cycle…read moreon my washer. After diagnosing the problem, they were back the next day to fix it and the cost was exactly as quoted. I went from thinking I needed to shop for a new washer to getting a nicely priced fix. I will definitely contact them with any repair issues in the future.

The Appliance Family was the only responders to my request for an installation. I have a high end…read morewall oven and Zack didn't hesitate to answer my request for a wall oven bottom cavity installed in my wolf oven. The price is fair that he's quoted and he will be here on Friday. I will definitely use them again and I will recommend them to my friends. Thank you Zack! Francine

Beware of this company. The technician was supposed to install an oven hood vent and was a nice…read moreguy, but obviously did not know how to do it. When I saw that it was being done in violation of code (and looked terrible), I asked him just to stop. Rather than have a big scene in my house, I paid the entire service charge. Later, I called the office to negotiate at least a partial refund, and the person I needed to speak to was "not available" four times over a week's period, and never called back as promised. I kept calling to at the very least let them know things didn't go well. I finally spoke to a supervisor, and after explaining the whole ordeal, he said he'd have to compare my account to the technician's story. When I called back (again, no response as promised), the supervisor refuted my version of what happened and blew me off. I was out $300, and still didn't have my vent installed.

My top loading washer stopped working. I contacted AMS and described the issue. Todd quickly…read moreidentified the issue over the phone and ordered the part. He then came out to my house later that week and fixed my washer in no time. I highly recommend AMS for any appliance issues.

The owner/operator Todd answered my phone call right away! He came to take a look at my washer when…read morehe said he would. Called me back with a quote and how many days it would take to get the part. I would use him again in the future for other appliances. Thank you Todd!

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

I am updating this review. When I came on Yelp and left a review, William the owner, sent me a…read moremessage that I shouldn't have taken the discount claiming I have "taken money and left him a bad review." Let me be VERY clear about he operates. He does not tell you before coming out that he is going to offer you two separate prices. He tells you that it is a $99 fee for him to come out, but if you use his services he applies that to the payment. So once he is there, you are obligated to $99. This is a pretty typical arrangement for appliance repair/maintenance. That was not an issue. Once he arrived and looked at the issue, THAT is when he says, okay this is how much it is. BUT if you leave me a 5 star review I will give it to you for THIS amount. I have shared screenshots of the interactions. Now ALSO I want to be clear that when I agreed to leave a 5 star review, he sent me a link to review him on Google. And I DID leave him a 5 star review there, which I still have not edited at this time. So I 100% did what he directed me to do. How fair is it though that you are roped into a 5 star review for a discount, even if you feel the experience was not worth 5 stars. Who is going to say, well okay, let me just pay you more so I am free to leave an honest review of your service. That is ridiculous. And he mentions something about waiving taxes. If he did that, it was on his own accord. All I said was that if he took $50 off it would not be the quoted amount because the invoice he originally sent was more than $50 over what he said it would be if I left a 5 star review. Reviews are NOT an advertisement. Reviews should be UNBIASED reflections of customers' experiences. And to box customers into 5 star reviews by charging more if they don't leave you 5 stars is VERY dishonest. Customers often rely on reviews when deciding where to do business and spend their money. If I had known this about this company, I would absolutely not have done business with them. So I am sharing this on YELP, because I kept my commitment and left a 5 star Google Review) so that others are able to avoid this experience as well. Oh, and guess what - he was out in March, we are now about 3 months out and my dryer has stopped heating AGAIN because he never actually fixed it properly to begin with. We will of course reach out to another company for service - one that does not pay for their reviews (because let's be honest, that is what he is doing).

William responded very quickly to my request on yelp to look at my washing machine. He came over…read morethe same day and took a good look at it. Very honest and was great to work with. We'll definitely call him again if needed. Thanks!!

Needed a washer gasket replaced as it had gotten really moldy from years of use. Abdul was the ONLY…read moreperson to actually give me a quote without needing to do a "diagnostic" and charge a fee first. Appreciate his fast response and he repaired it fast. This was for a business and he was able to work within the hours I needed. Thanks again! Highly recommend!

Abdul went above and beyond with our over-the-range microwave install! From the moment he showed up…read morehe had a confident, calm and expertise demeanor. We had dismounted our previous microwave but needed assistance installing the new one. Abdul had the same right tools and knowledge to get this done--and then some! He responded quickly and was able to complete the job the next day. Will utilize his services in the future!

The request and delivery of our rented appliances was easy, and well communicated…read more We have been customers of A&A for over 5 years. The appliances work well, with no issues and they have different options to fit any budget. The staff at their contact center is helpful, patient and friendly. Gracie has been great to work with when needed.

I am extremely disappointed with how this company handled my account. I had been a customer for…read morealmost a year and was enrolled in auto-pay. Unfortunately, I forgot to update the card on file, which caused my payment to fail. However, at no point did anyone call, email, text, or otherwise notify me that my account was past due. What makes this situation even worse is that I called to schedule a service appointment for my dryer. Nobody mentioned a past-due balance. Nobody said, "We can't service the appliance because of your account status." Instead, they sent someone out, and the technician took the washer and dryer without any warning. It felt like the goal all along was to repossess the appliances rather than give me a fair opportunity to correct the billing issue. If I had known there was a balance due, I would have paid it immediately. Why would I call for a service appointment if I knew my account was delinquent? The lack of communication was unacceptable and felt incredibly deceptive. To make matters worse, the woman I spoke with afterward was incredibly rude. She told me I couldn't speak with anyone else because she was "the only one there." She made dismissive comments such as, "We don't send emails for balances," and even suggested that if they had warned me ahead of time, I would have locked my doors to prevent them from taking the appliances. I found that comment insulting and completely unprofessional. She then put me on hold for nearly 20 minutes, only for me to call back and speak with another employee who was much kinder and more helpful. While they eventually agreed to remove some fees, the damage was already done. After this experience, I chose to pay more and rent from a different company because I refuse to continue giving my money to a business that operates this way. Customer service, communication, and transparency matter, and this company failed on all three. I would not recommend them to anyone.