The request and delivery of our rented appliances was easy, and well communicated. We have been customers of A&A for over 5 years. The appliances work well, with no issues and they have different options to fit any budget. The staff at their contact center is helpful, patient and friendly. Gracie has been great to work with when needed. read more

Very professional and quick with delivery and removal. Always available for support if needed and economically priced. Highly recommend!

I am extremely disappointed with how this company handled my account. I had been a customer for almost a year and was enrolled in auto-pay. Unfortunately, I forgot to update the card on file, which caused my payment to fail. However, at no point did anyone call, email, text, or otherwise notify me that my account was past due. What makes this situation even worse is that I called to schedule a service appointment for my dryer. Nobody mentioned a past-due balance. Nobody said, "We can't service the appliance because of your account status." Instead, they sent someone out, and the technician took the washer and dryer without any warning. It felt like the goal all along was to repossess the appliances rather than give me a fair opportunity to correct the billing issue. If I had known there was a balance due, I would have paid it immediately. Why would I call for a service appointment if I knew my account was delinquent? The lack of communication was unacceptable and felt incredibly deceptive. To make matters worse, the woman I spoke with afterward was incredibly rude. She told me I couldn't speak with anyone else because she was "the only one there." She made dismissive comments such as, "We don't send emails for balances," and even suggested that if they had warned me ahead of time, I would have locked my doors to prevent them from taking the appliances. I found that comment insulting and completely unprofessional. She then put me on hold for nearly 20 minutes, only for me to call back and speak with another employee who was much kinder and more helpful. While they eventually agreed to remove some fees, the damage was already done. After this experience, I chose to pay more and rent from a different company because I refuse to continue giving my money to a business that operates this way. Customer service, communication, and transparency matter, and this company failed on all three. I would not recommend them to anyone. read more

I've used A&A for the last 3 years, and although they are some of the most affordable around, the washers and dryers they have break down often, come really beat up, and never with a matching pair. They will come and replace your equipment, even if it's something that can just be repaired. They replaced my washer this morning, due to the drum being off balanced and not fully completing cycles and leaving my clothes a little wet. After dropping it off at 7am, I ran a cycle and the new one stops mid cycle and leaves a pool of water in the drum.. I called back in at 10am and now I have to wait two more days for them to come back. It's just a bit ridiculous I think. Also note, there's a 4 month minimum rental period before you can cancel or you pay $120. You also have to notify them 30 days in advance of a cancel or you'll pay $85. The washer and dryer is $35 month. You're better off finding a nice washer and dryer set on facebook marketplace than investing your money here. I've seen some for $250-$300 people are selling and I think that's the route I'll take next. read more

Seek appliance rentals elsewhere. We have been a customer for four years and had to get the dryer replaced several times. Each time, we were met with rude customer service. Most recently, we called to cancel our service before the next billing cycle because we are moving, and are being charged an $85 fee for "not giving notice." When I called to follow up on that fee, I was met with more rude customer service and told they would "relay the message" before putting me on an endless hold. read more

do not be fooled by the high ratings; they had their family and friends to boost ratings, because they were low. this company will be nice to you, until, there is a problem. their machine caused so much damage to my apartment dry wall. their repair man came to fix a hose that had broken off, without notifying me of any drywall issues. this company refused to reimburse me! deception, rudeness, liars! go somewhere else...shady business practices. read more

A & A Appliance Leasing - Damages caused by A & A Applicance located in Round Rock, TX. - Appliances & Repair Near Me - Round Rock, Texas

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The service started off great. However, their washer hose developed a leak, the nice repair man came to fix it. Several months later, after I planned to move out, their repair came to pick up both washer and dryer, that is when we both witnessed all of the damage. The customer service team was decent, until I kept requesting payment. Now Gracie Orellana, her supervisor whom I spoke with and HE personallly requested the video and pictures, Ben (?), are now ignoring me. MY insurance is NOT responsible and you all know it. My insurance is for damages caused by an act of nature or MY negligence. NOT your company's negligence; YOUR insurance should be called to cover my damages that I had to pay my apartment complex. UNLESS you do right and honor your company's word, your repair guy's word and practice honorable, integrity and good business practices, your business will NEVER thrive. You will let damages of $270.00 caused by your appliance ruin your reputation? read more

Horrible customer service and experience. They have been slow and rude every interaction as I've tried to get my washer fixed twice. My washing machine stopped wouldn't spin and drain so clothes were soaking. I submitted a ticket on 3/30 and they closed my ticket for no reason. I resubmit another ticket a few hours later and they booked my service day. no communication on if that day worked and no time range. I had to call Friday around 3pm to get some update on when they would come and they said 8pm. I had plans that night since I didn't think they would come that late so I had to reschedule to the next avail which wasn't until Monday 4/6. They ended up needing to replaced my washer and that same day I went to run my first load and my laundry room and kitchen flooded with water. When I called to explain the woman had no empathy and just told me to turn it off. Like obviously?! I had already done that as soon as I saw the water all over. she had no urgency to help and she said they could come Wednesday and she went to hang up on me. I asked if anyone could come sooner and she said "I don't want to lie" like what?! I asked if she could at least try to get me in sooner since this was their fault and she said she'd call me back. It is way too much of a hassle and horrible service for cheap machines that break and leak. read more

A & A Appliance Leasing - Appliances & Repair Near Me - Round Rock, Texas

Been a loyal customer since 2019, and have leased with them for all my apartment changes in Austin! We're finally buying a washer/dryer. They have been a good affordable service for some good standard appliances! I do recommend! read more

I had a great experience while leasing with this company- best prices and service! I've leased from a few local businesses- this company is the lowest price- sent great product my way and always prompt client service! read more

I have been a customer for about 3 years. I've never had an issue or had to call with any compliant. They deliver and hook up your washer and dryer. Also, washer and dryer are tested in front of you before they leave. Thank you Gracie for your excellent customer service. read more

service and prices are the best highly recommend to us them. Delivery is A1 service. fast to answer and get what you need

Removed the dryer I own from my house, while only supposed to pick up washer. Returned it broken and wouldn't fix it. Promised to send someone to see what was wrong and never did. Stopped answering my calls. Tldr- stole my dryer, broke it, and wouldn't fix it read more

I've used AA Appliance in Round Rock for three years for my washer and dryer. They installed everything on time and were always responsive whenever I logged a service ticket. Even when I was vacating my home, the move-out process was incredibly smooth and stress-free. I'm very happy with their consistent service and highly recommend them! read more

I have been renting from this establishment for 2 years and have no complaints. No issues either with the rented dryer and washer. Great company to lease from, highly recommend! read more

No issues, got the service i asked for and cheap. Pick up came on time and the answered questions quick

Gracie was amazing! Helped me with the whole process and made everything go smooth for me! She was professional and kind!

I have been using their services for almost 3 years now, and I would continue using them if my next home didn't already come with a washer & dryer. Their customer service is great, and the wait on the phone is never more than 2 minutes. I had an issue with my dryer and sent an email that night. The next morning they immediately called me to sort out the issue. I also expressed wanting a side loading dryer vs top loading, and they provided it! The next day my new dryer was delivered and installed in no time. I highly recommend their services for anyone needing these appliances! read more

SO update, It is now the 6th, and they are supposed to come out on the 7th. So now another 24 hours without a dryer, mind you i've already paid close to 100$ and have yet to have a dryer a full 24 hours. will update again once they come out tomorrow. read more

Overall Very good experience, good equipments and easy process, quick setup and easy transfer when you move. highly recommended !!!

Ordered a set, canceled the ordered before it was even delivered. Hanging on to $85.00 of my money because I canceled before the set was delivered and did not meet the rental commitment. Pretty much theft. Buyer Beware! Run around central, and will not follow up on callbacks as promised. read more

I had such a great experience with A&A Appliances for my washer and dryer rental. The process was quick and easy, and delivery and setup were smooth. The machines work perfectly, and it's such a relief not having to worry about repairs or maintenance. On top of that, the monthly cost is really affordable, which makes it a perfect option for families on a budget. The service has been reliable, professional, and stress-free. I'd definitely recommend ANA Appliances to anyone looking for a low-cost, hassle-free washer and dryer rental in Austin! read more

I just had a terrible experience on cancelling the rental service of washer and dryer. 1. They charged me nearly $90 due to I didn't give them the cancellation notice at lease 30 days. I have no way to know this policy and didn't get any information on this policy. I believe many people are at the same situation. 2. For picking up the rental appliance at my home, they can't schedule an accurate time. They scheduled me today 1pm - 5pm, which means I had to wait them for half day at home. And even the scheduled time has the huge slot, the staff was still quite late. The person arrived at my home at 6:15pm, more than 1 hour late!!! read more

Rented with Infinity Appliances (A&A Appliances) for a full year and, overall, had a fairly nice experience. They came out and delivered the washer/dryer to my third floor apartment and hooked it up. The delivery people were friendly and helpful, as were the customer service reps. I did have an issue with the dryer they sent where it wouldn't fully dry my clothes. After some troubleshooting, they came out and replaced it with the larger dryer for no extra monthly charge and I haven't had any issues since! Apparently there is a cancellation fee of $80 if you don't give them a 30-day notice of cancellation, but they waived it for me for "being a loyal customer" and asked if I'd do them the favor of leaving a good review (looking at this page I'm sure they're just trying to boost their rating, but honestly I don't care what their motivation was as long as they waive the fee; I would have given them a good review anyway). Overall, I'd recommend them if you're looking for an affordable washer/dryer rental. Their products aren't top of the line by any means, but they get the job done and their teams are responsive and helpful! read more

This company is a joke. I paid them $92.66 on 03/25/2025 & then $35.56 for a washer & dryer set. New to Austin, moved from out of state, got the recommendation from my apartment complex. They delivered the set on 03/28, the dryer did not work. It would not dry the clothes, at all. After many attempts of calling or having the same delivery guy "fix" the dryer, they finally replaced the dryer. Then, the washer did not work. It would not spin the clothes, at all. Soap on clothes or sopping wet every time. I hesitantly put in a service ticket on their website, or the website that I originally rented the set on (weird how their number does not come up as this??) & they confirmed they were coming to fix the washer. The guy showed up, asked which appliance, said he was going to fix the washer. My husband went out & the guy said he was replacing both the washer & dryer. My husband took our clothes out of the dryer & the guy took both the washer & dryer & left. Said nothing else. This has been a month & a half of a nightmare doing laundry. You have to run multiple cycles on both the washer & dryer, the set advertised is not what came, the appliances didn't even match each other's brands or models. It's impossible to talk to them on the phone, it's the same lady who answers & does nothing. A guy my husband spoke to actually informed him that the woman or women in the office just schedule services & tell people they have no appliances to swap with your current, this was when our dryer was not working. I was told there were NO other dryers & a guy sent my husband pictures of other dryers they had. Please, don't waste your money or time like we did. read more

Be careful renting from this company. They won't prorate your bill at the end of your lease. I am using the appliances for a week and they are charging me for the full month. Also, if you fail to give them a month pick up notice they hit you with an $85 fee. They use these two tactics to make extra money. Just a grubby practice. Stay away! read more

Avoid this company and spend your money with a business that respects you as a customer. Lease terms are a trap and customer service is nonexistent. Agents do not answer customer service line and repair tickets are ignored or never addressed, but your banking account is debited with sniper precision each month. The appliances delivered are old and recycled after someone else has had the misfortune of using it. They are the equivalent of the machines in early 2000 local laundromats. They do not honor the scheduled delivery or pickup times that THEY schedule. Avoid this company! THEY DO NOT CARE, RESPECT NOR APPRECIATE THIEIR CUSTOMERS!!!! read more

This business is horrible. Do not do business with them. They will rent you trash, and refuse to make it right. Also, no refunds,.. I wonder why that is. DO NOT DO BUSINESS WITH THESE PEOPLE!! Save yourself time and money. read more

My experience renting my washer and dryer through A&A has honestly always been easy and why I've continued to rent from them through multiple apartments over the years. If you're a renter or move frequently and don't want to purchase and move your own appliances everywhere you go, I'd highly recommend considering them as an option! In 5+ years I've never had an issue with my account/billing and the appliances themselves actually hold up. The one time the washer needed a small repair they were able to come out and fix it within a few days. And when I moved apartments last year and transferred the service location, they installed newer washer/dryer models than I had before which was a cool surprise. read more

It pains me to write this post. Six year customer and I've never been treated with such disrespect and unprofessionalism. Trying to get a problem resolved. No return phone calls, no return text, no return emails. I am so disappointed. read more

I have been doing business with them for years and have never had a problem. I had to have a washer replaced and they came right out and fixed it. The service personnel is always courteous and professional. I would definitely consider them if I were looking for a washer/dryer. read more

Very unprofessional the first washer and dryer they brought out did not work it was about 15 years old it took him a week to get me another one I was promised one month free never got that the lady that answers the phones very rude she talks over you and makes it seem like you're the problem even though they're servicing and taking out washer and dryers that are over 15 years old here I am again the second time requesting a washer and dryer last week on Wednesday the gentleman promised of a delivery today and I call again the same woman's on the phone very rude unprofessional talking over me wasn't even the person I talked to but was very rude so I told her to pick up the appliances you can get brand new washer and dryers from Warehouse appliances for $10 more a month there's no need for rudeness on top of they talk about youth services and taking care of the washer and dryers that they deliver that are broke down read more

Do not believe any of these false phoney, "paid for" good/positive reviews on here. But DO believe the bad reviews because those reviews provide a lot of insight about the headache you will get dealing with this company! I will quickly breakdown my experience. I placed an order for a front load washer and dryer, however, I received a call the next day saying that they did not have that model in stock. Fine, I'm not picky, so I settled for the regular washer and dryer. The person I spoke with told me he would reach out to let me know when the washer and dryer would be delivered, although the receipt said it would be delivered on Monday, April 11th, but I digress. On Tuesday, April 12th, I called AA to check on my delivery date. I spoke with a woman who came across as genuine and apologetic for not setting a delivery date. She said that my washer and dryer would be delivered the next day (Wednesday, April 13th). Due to me recently reading the reviews about this company after I had already placed my order (not a smart move on my end), I didn't feel confident that she was telling me the truth. So I asked her if she was sure they would deliver on Wednesday, April 13th, and her EXACT WORDS were "Yes, yes, we will deliver tomorrow, don't worry!". What a joke that was, because here I am sitting here without a washer or dryer. Long story short, I cancelled my order the next day and received a refund. They are doing BAD business and severely unorganized. In conclusion, READ THE REAL REVIEWS AND TAKE YOUR BUSINESS SOMEWHERE ELSE! read more

Good: I got the washer and dryer through them on yearly contract for rent at a decent price. They were able to come and setup the equipment when I moved to new apartment unit. Bad: I referred 3 friends and they told they will waive off 3 months rent and they never did. I only called once to remind them about this but they never responded. Worst: I discontinued their services in November 2021 and told them to collect their equipment as I was not in country. They came on 1st December and collected them and charged for that month, the worst part is they still continue to charge me every month even till now. Even after the repeated calls and message exchanges they don't care to respond and act. I filed a dispute transaction with my credit card provider as I don't want to follow up with the merchant after repeated failure attempts. Conclusion: PLEASE DON'T THINK ABOUT APPROACHING THIS COMPANY, NOT WORTH YOUR TIME AND MONEY. read more

I've been leasing a W&D since 2022 and honestly I haven't had an issue that didn't get resolved immediately. When there was a problem with the washer, I placed a call on Tuesday and they were there the very next day to replace it and most recently, I called and spoke with Ben who worked with me to schedule a last minute pickup after having to relocate out of state and he was able to fit me into their already booked route. I honestly have no complaints! read more

The washer and dryer worked very well all year long. When they delivered it as they promised it. Sad don't need it anymore

First, this is not a fake review. I'm a real person and tell it like it is. Ordered front loader washer and dryer and prepaid extra for the better set. The website said it would take 3 days to deliver. Instead, it took 9 days. Then, the delivery guy brings up the basic cheap set. So, I didn't accept the order thinking that the company would make it right. I understand mistakes happen. Nope, now I have to wait 4 more days. Come on guys, I'm wearing dirty underwear now. Don't you think pulling out the stops and getting the correct set out next day and making it right would go a long ways towards customer good will? I mean, you are only a few miles away. You would think this make basic business sense. I guess not. I would have rather done a good review and said you are heros. But, you have gone out of your way to make this a bad experience. 1-star. UPDATE: They did call back and reset the appointment for next day after another customer cancelled their order. At least they are trying. I gave a couple more stars. Let's see if they actually deliver tomorrow. UPDATE 2: The next day, they delivered the correct washer and dryer. However, the washer was not working. So, I had to wait 3 more days for them to deliver a working washer, which they delivered at 9:30pm. I think they did try to make things right. So, I'm giving one more star. If there are no more issues, I will stay at 4 stars. I cannot give 5 stars because we started out on the wrong foot. read more

Literally the worst rental service. 0 STARS. I don't know why they ask for delivery date on the application, when they always want to pick their own date deliver that doesn't work for you! On top of that since their delivery days didn't work for me I had to cancel the order. I had paid like 102 and some change, all they refunded me as $14.39! I don't believe "processing" fees are 88 dollars! THEY ARE CROOKS! LOOK ELSE WHERE! read more

I could not be happier!! I've been a customer for about 2 years. If I wasn't moving to New York, I'd be a customer for life. 5 Star Service!! I talked to a guy named Ben today on the phone about my account. Great Representative. Very Professional read more

Ive been renting my washer and dryer from them for over 5 years. Their customer service has been consistently wonderful for moves and occasional repairs. highly recommend! read more