No matter my issue, the experience is always top rate. When its an emergency, they find me whatever I need whether large or small. If its service I need, someone is here in a matter of minutes. Employees always make me feel I am their their best customer. I love doing business with Tri-City and tell my friends. They all know so much. read more

They were able to find a great washer, fair price, honest, delivered timely and installed next day.

On Monday, our washer decided it was finished - mid-cycle. :( Lynn and Peggy - to the rescue!! Lynn and I discussed options Monday. I went into the store Tuesday, and Peggy walked me through our options again - because they are that thorough. We decided to let go of the old one, and Rodney came this morning first thing and installed a new washer. He even hauled off the old one for me! Prices are competitive - but that's not why you should contact them anytime you need service or new appliances. It's because they treat you like family and take care of you without any hesitation or making you feel like somehow you are imposing on their time - like the Big Box stores do. Always a customer and a friend - thank you to all of you! read more

Had another great experience with Tri-City Appliance. Our oven kept giving an error code. The manufacturer's website suggested unplugging for 30 seconds. Didn't help. Called Tri-City, they looked up the model, suggested we try again for 30 minutes before scheduling a service call. They also gave us estimated costs of likely repair parts and labor just in case. Super reasonable! Luckily, their suggestion worked and we didn't need a repair. They have always been fast, friendly, helpful and affordable. Tri-City Appliance has a loyal customer in me! read more

I bought a washer & dryer from this business about 4 years ago & here I am now leaving a review. The owner(I don't remember his name) was VERY KNOWLEDGEABLE about so much concerning W&Der''s. He definitely didn't recommend the foreign manufactured products. I told him about our purchase of a new Samsung refrigerator in September, '09 & the fact the ice maker quit working in January, '10! We were given a brand new fridge cause neither Conn's, where we purchased it, nor the manufacturers rep could get it fixed. Mr.Owner said that was fairly indicative of the poor quality of foreign manufactured products of any sort. Too bad Sears closed....that's where we bought our Kenmore products for years as our parents before us. I've not had the need for an appliance purchase since my W&D & hope I don't for a very long time! When I do need a new appliance I'll definitely go to Tri-City Appliance. You won't find anyone there who isn't extremely knowledgeable about all the products/brands they sell. read more

After another store messed up our washer and dryer order we went to Tri-City Appliance and purchased our new washer and dryer. They were delivered and installed the next day. They were so very helpful and friendly. Once they were I installed he went over all of the features on both and answered all of my questions. Definitely using them again for our future appliance purchases!!! read more

Tri-City Appliance - Appliances & Repair Near Me - Round Rock, Texas

We have worked with the Tri-City team a couple of times now, once for a repair part on a range hood and most recently to replace a failed washer. Each time the team was incredibly helpful from aiding in finding the model number and working through what part to order on the hood to discussing model options on a replacement washer. The washer was delivered the next day by a technician that was just as knowledgeable as the front office. He took the time to ensure it was placed in a way that made sense for our space and walked through the basics of the appliance to make sure we ready to go. At no time was the team pushy from a sales perspective or try to upsell different products. Simply a knowledgeable team that excelled in customer service. They have definitely earned our business in the years to come. read more

Super helpful and friendly. They didn't have what we needed yet the wonderful woman spent a lengthy amount of time on the phone trying to help us find the parts elsewhere. We have turned to Tri-City appliance a few times and they have always been helpful, gracious, and care about their customers and community. Support local! read more

Appliances never die conveniently. I believe in lots of research before purchasing anything. After many hours of online researching for a new washer I discovered two things: First it all boils down to personal preference and Second there is no perfect model or manufacturer. Reliability, which is number one for me, doesn't exist. So I decided that the one controllable choice was where to make our purchase. We decided to check out Tri-City because they are a small business with amazing recommendations and reviews. Rodney explained the differences between several potentials and answered all our questions, he is very knowledgeable. There was 0 pressure to make a purchase. It was our fastest appliance purchase ever. Delivery was in less than 24 hours and Brycen was on time ( early) completely set up and removed our old machine and completely reviewed all of the washer features. He also started the machine to check proper operation. Much better than previous drop and run deliveries from big box stores. The entire process from purchase to ready to use was painless. And, if I ever need repairs I know who I will call. Unless you have your heart set on a brand they don't carry, don't waste your time at the big box stores. When it is time for a new dryer There is no question that I will head to Tri-City. read more

Great experience all around! Highly recommend over shopping at a big box store. I'm so glad someone recommended them to me.

Was referred by a veteran appliance repair man as his favorite. I spoke to Peggy and she listened to what I wanted (and didn't want) in a washing machine. Never tried to upsell me and taught me quite a few things I didnt know. I made a selection, they had it in stock and she scheduled delivery for the NEXT DAY. Melissa arrived and unloaded my new machine like she had done it all her life...handed me a brand new pair of stainless supply lines on the house and I was running 15 mins later...happy wife, happy life. Tri Cities gave me rock star service. Thanks James Beardsley and thank you TCA! read more

Sister moved into a new place with no fridge and she needed something fast. Called up, yes we have a GE and will deliver and setup. This wasn't a new fridge but works perfectly! and for the price I'm super happy. Want to say thanks to the very helpful folks willing to adjust to get it delivered on our time schedule. read more

My refrigerator stopped running and I was in deep trouble, since I had just filled it with a couple hundred bucks worth of groceries. I called these folks who correctly diagnosed the problem as a worn-out thermostat over the phone. They walked me through a temporary fix, until their technician came out the following day. The technician installed a new thermostat which fixed the problem. The guy was polite and professional, as was the woman I dealt with on the phone. During the service call, I mentioned that the kick plate on my fridge had been broken for years, and asked how much a new one would cost. He advised that it would be 42 bucks, but said he might have a used one at the office that he would give me for free. To my surprise, he called a short time later, and said he had a used kick plate that would fit my unit. As promised, he gave it to me at no charge. I'm a customer for life now! read more

Fantastic people. Helped us out with a washer and dryer purchase. Highly recommend. I LOVE supporting local businesses over big box stores. read more

I wanted to hire Tri-City Appliance, but their technician refused to wear a mask. My 81-yr old mother lives with me and is very high risk for COVID. I simply cannot allow anyone in my house without a mask. I am disappointed that they did not care enough about earning my business to do a simple thing like wear a mask. read more

I called first thing on a Saturday morning to see if I could get my oven serviced. I told them it was a Samsung, and he responded that only Sears would work on it. So I called Sears. Long story short, the truth is that Sears is the only place that will work on a Samsung oven that's UNDER WARRANTY. Mine isn't. He never asked. So I went over a week waiting for a Sears repairman, who cancelled my appointment twice, before calling someone else to repair my Samsung oven with no problem. I'm sure this is a great repair place, just would've appreciated better/more thorough communication. It would've saved me a lot of frustration and headaches. read more

If you have never used Tri-City Appliance, you need to start, now. These are the absolute best folks, ever! We have been using Tri-City Appliance for, now, going on 12 years, and I really don't know what our family would do without them. That is, we live very much in the country, where very few appliance repair services will travel. (And, even then, you wouldn't want some of these folks in your home, let alone anywhere near your appliances.) But, while Tri-City Appliance does not service our area, they, typically have the parts we need; they will expedite in any parts they do not have -- and without any ridiculous fees; and, then, they offer expert advice and instructions. I'm not kidding ... As they're handing you the part, they describe exactly what you're going to see, when it comes time for you to replace it. It's like they're right there with you. :) There's simply no better example of a local, small business with its priorities in the right place! I just updated my review today, 08/08/2020, after our 12-year old Maytag clothes dryer appeared to have died. With a large family and one income, we simply do not have $900-$1,100 to recklessly toss toward an all-new unit. (And, too, I cannot in good conscience toss out an entire unit, when just one component may be "bad.") So, it was back to Tri-City Appliance, where Melissa tested all of my parts. In the end, we determined it was a "bad" Dryer Control Board -- and the board is no longer available. BUT, in addition to their true customer-first attitude, these folks offered up that we could, now, try FixYourBoard.com as one final, last-ditch effort. Absolutely amazing. My grandparents and, later my father ran a furniture and appliance store in East Texas for decades, until big box retailers, as well as a "all things disposable" society, made it near-impossible to keep the doors open. If Tri-City Appliance does not have what you want in stock, they can get it; their prices really are not too much different than those are the big box retailers; and, their service is impeccable. Give them a chance ... You will NOT be disappointed! read more

I purchased a dishwasher from Tri - City. They are very friendly and helpful. The new dishwasher was installed promptly. I am very happy with my service. read more

My freezer drawer was not closing properly and Cuco D had it fixed in no time! He diagnosed the problem quickly and took care of it, explaining in detail what happened and why. I would highly recommend him for great appliance service. Thank you to Tri-City Appliance for great service too. read more

These guys are old-school "good service" folks! They repaired my oven & were extremely courteous and helpful, and not just to make a high-priced service call & head down the road to the next service call. I highly recommend them!! read more

These guys came out the same day I called, and replaced a broken heating element on my dryer as quickly as I could've asked for. Their price was between $20 and $40 less for that small repair than the several other companies I called, and were surprisingly one of the few appliance repair shops on Yelp that served the Round Rock area. By the way, thank you to James C Beardsley for the referral! His Yelp site is http://www.yelp.com/biz/beardsley-james-c-austin if you're looking for services in Austin. read more

So thankful I went here when my dryer stopped working !! Such helpful, honest people are so hard to find these days!! I thought it was my thermal fuse that had been blown on my dryer and I brought it in to buy the right part. They tested the fuse and determined that it was actually working just fine, and gave me several recommendations of things to test to determine the cause of the problem! I was able to use their recommendations to figure out the problem, and never had to call a repairman. They could have easily sold me the parts I was looking for, but instead they chose to help me figure out the real problem. Could not recommend a better service place!! :) Thanks, TriCity Appliances !! read more

Tri-City ALWAYS does their absolute best to brainstorm and diagnose an issue over the phone before sending a tech out for a potentially costly visit ! Multiple times they have been able to tell us what is wrong with an appliance, even going so far as to describe how to order and install a part. Today they could have made money sending a tech to our home for a refrigerator repair when our ice and water dispenser quit working. Peggy told me to try unplugging it for at least 15 minutes. It worked!!! I will always trust their honesty! read more

I did not buy any product here. I called in, very upset with my Kitchen Aid dishwasher not working well after 15 months (just out of warranty of course) that I bought elsewhere. I wanted to buy a Bosch. The woman who I spoke to on the phone was amazing-they do not sell Bosch and she spoke highly of her personal Kitchen Aid dishwasher. She gave me several tips on how to possible correct my current machine's issues. 5 STARS for customer service! read more

Part of the customer service experience is getting an understanding of the details of a product and how it will fit, from your technician. And in the case of our new dryer delivery, the technician did an outstanding job of explaining the challenge of a size, or room/space fit, without any type of pressure. There's something really neat about working with your local appliance store, and the promptness and professionalism of an install and delivery. I'm very pleased with the process, and I appreciate the office staff working with me to get in a good delivery date. read more

Terrible customer service. Company was not prepared and not willing to assist with getting refrigerator into home. I would not recommend this company. read more

Okay I didn't get any service from them, because they dont work on Samsung appliances. But just based on their phone etiquette, I'm glad they don't work on my brand of appliance. If someone calls your business and you aren't able to help them, dont be an asshole. Just say, sorry we don't work on those, maybe try this place. Instead of saying I dont work on that, try Sears and promptly hanging up on me. What a bitch! read more

Thought I had my dryer issue figured out, but I had to call in reinforcements. First time on the phone, and instead of booking an appointment, I'm being walked through all the DYI fixes. Cool! Only, I already tried them all. So they sent me Rodney. And Rodney knocked out my issue in less time than it took me to pull up a YouTube How-To video. I should have just called this place first! read more

I absolutely love these guys. I've used them a few times over the years, both for parts and repairs. What really sets them apart is that, even though they do service calls and sell new appliances, they really go out of their way to diagnose your problem and sell you only what you need -- even if that means selling you a $20 part instead of a $600 appliance. Being able to trust somebody to do that is priceless. They are extremely helpful over the phone at trying to pinpoint the exact problem, and they explain all of your options and provide all of the suggestions and information you need to make an informed decision, without any kind of sales pressure. Their service tech was similarly courteous, professional, and had the same great communication, and the sales folks in the shop are every bit as good. When I've bought parts, they took the time to explain what I needed to do to install them and make sure I was comfortable. In a business where it's all too easy to get taken for a ride or raked over the coals, it's amazingly refreshing to find someone you can actually trust. read more

My gas dryer was not heating properly, so I replaced several items to get it working again. However, the dryer still did not operate correctly. So I called Tri-City on 1/17/2015 and spoke with Melissa. I walked her through what I had replaced and she told me to try looking at the seal since I had already replaced the parts that usually cause the dryer to not heat properly. After finding the seal was okay, I called back and spoke with Rodney. He listened to what I had already done and told me it can only be a venting issue. While I had already cleaned the vent, I followed his instructions and sure enough, he was right. While the dryer was venting, it wasn't venting enough. After thoroughly cleaning the vent again, the dryer worked perfectly. Rodney and Melissa where very helpful and were more concerned with helping me with my dryer than the almighty dollar. Very refreshing - helpful, honest and trustworthy. In doing so, they will always get my business in the future and anybody else that I refer their way. Thanks again for your help!! read more

These folks are incredibly amazing at what they do. I left a message for a service call after close on Friday night and they returned my call within ten minutes of opening Saturday morning, had someone out in less than 30 minutes and my dryer was fixed within an hour of when I hung up the phone. This might seem pretty great, but the fact that I had originally set an appointment for Monday morning and was able to call them back and squeeze into their one opening on Saturday (that was less than 20 minutes after I called to reschedule) AND they showed up 10 minutes early -- this is beyond great. Simply stellar service. Thank you!!!! read more

They came the day after I called and fixed the problem for much less than quoted (because the problem was not what I had assumed). Fast, friendly and affordable! read more

Refrigerator went out and we were in a bind. Tri-city had a refrigerator that was exactly what we were looking for. Fantastic service, great prices. I would definitely recommend this place for any appliance needs. read more

I have used them for many years. They are honest and reliable. Replaced all my appliances and they gave me builders' price. Repairman comes same day. Small family business on N. Mays in Round Rock, Tx. Even though called "repair" they also sell brand name new. I recommend them. read more

They charged me over $600 to replace two fans in my double oven. I felt like it was very high at the time, but didn't have a frame of reference so I paid it. My bad. I should've shopped around. I've since spoken to another appliance repair person and found that my instincts were correct. I was grossly overcharged for a relatively simply procedure. read more

Nothing I can say that isn't already covered. Great family owned business, good honest service. Unheard of in this day and age

I've used them several times now and saved a ton of money. They are awesome and their knowledge of appliances is amazing. It's refreshing to find a business that is willing to give you honest and accurate information instead of just trying to sell you something. I highly recommend using them for alliance repair, advice or purchasing new appliances. read more

I have a few rental properties in the area, and I always call Tri-City for help with my appliance issues. They still are hands down the BEST! And time and time again I will go to no one else. I suggest you do the same. read more

My oven recently stopped working and since it was well over 20 years old, I decided to buy a new one. I looked up Tri-City b/c of a neighbor recommendation. Love that it's a locally owned/family run business. I found the location convenient and Melissa and Peggy were very helpful as I decided what range to order. (They do have several in stock as well.) Rodney came promptly to remove the old stove and install the new one. I really like that they set actual appointments and that I didn't have to wait for a time range of several hours. LOVE my new stove so much that I went back to order a matching refrigerator (and the stove hood as well). read more

I called to have them come and fix my ice maker on the fridge. The gentleman that answered the phone told me he was about 90% sure it was a piece of ice stuck and nothing wrong with the ice maker. He told me how to open it up and check and VOILA! there it was! I removed the ice cube and it has worked perfectly ever since. They could have sent someone and charged me a big price and I would never have known the difference. BUT - they didn't do that. AWESOME!!! read more