The owner/operator Todd answered my phone call right away! He came to take a look at my washer when he said he would. Called me back with a quote and how many days it would take to get the part. I would use him again in the future for other appliances. Thank you Todd! read more

My top loading washer stopped working. I contacted AMS and described the issue. Todd quickly identified the issue over the phone and ordered the part. He then came out to my house later that week and fixed my washer in no time. I highly recommend AMS for any appliance issues. read more

Todd quickly responded to our issue where the water wouldn't drain in our washer. With a few questions, he diagnosed and ordered the drain motor. We were up and running in no time. He saved us from having to buy a new washer!! Thanks Todd!!!!!!! read more

Some of the burners on the gas stove cooktop would ignite slowly or not ignite. AMS arrived on time and cleaned the burners and checked all other functions to our satisfaction. We have called AMS often when appliances failed to operate properly and received easy fixes over the phone or advice on whether it was cost effective to repair or replace an appliance. AMS is honest and reasonably priced. read more

Fastest response and scheduled availability from service requests out of 6 business. Fixed my garbage disposal and showed me how I can take better care of it and fix it myself in the future. I Called him a couple weeks later to replace my hanging light with led light. He picked up the light from the store for me and install it quick and smooth. If you look for prompt response and professional repair, this is your guy read more

Todd is a wizard. A no frills, no messin' around - get stuff done kinda dude. Very friendly, transparent and quick - Todd realizes his value and delivers expert service with a customer minded attitude. He had the part I needed on his truck and was able to solve my issue with a flick of the wrist. Definitely recommend. read more

Todd knocked it out of the park with how fast and we'll his work was on my LG double oven that would not bake on one of the ovens! Called me within the hour I left my initial voicemail. Made my appointment within a few days (granted it was running into the holidays). And when he showed up he diagnosed the problem with my oven within 15 minutes and told me he had the piece to repair it with. From start to finish I think he was done in about 45 min. His pricing was within the range I would expect for what he did. Would totally recommend him to any of my friends and family. Glad my oven is ready to rock and roll in time for for a big Christmas dinner at the house thanks to Todd's work! read more

Great experience fixing my dryer! They came out the next day and fixed it quickly. Thank you

Fantastic experience. On time and knowledgeable with excellent customer service. Highly recommend.

I called Todd based on all of the positive reviews on yelp. I was happy to see that these reviews were correct. Todd called me when he was on his way (who does that anymore?) what a sign of excellent customer service. He was super friendly on his arrival. He quickly diagnosed the problem with my 6 year old dryer. He replaced and fixed it within 30 minutes. I highly recommend Todd to everyone! read more

This is the way to go if you are MAD at your money. I thought that AMS was going to come in and actually fix the issues I was having. Instead He walked in looked at the microwave button that wasn't working and the dishwasher light that wasn't coming on. Handed me a bill for $55.00 and said he would get back with a quote. After I called back many times he gave me the most ridiculous quote. I asked if the $55.00 was to go toward it and he said yes very reluctantly. I am sure he would have not mentioned that had I not pushed the issue. So I basically paid him $55.00 for a 5 minute look over and had to chase him for a quote. Giving one star because you have to give something. He did actually show up so that's what the star is for. No thank you! read more

Fantastic service! Responsive and reliable. Todd replaced an ice maker on my fridge and when it started slowing output and finally stopped 2 months after installation, I was assumed the problem was some other component and considered if the repair cost was worth it or if it was time for a new fridge. Todd came back, determined it was a faulty unit, installed a new ice maker, and didn't charge me anything, not even for the service call. Todd will be my 'go to' for any other appliance service needs. read more

Todd was awesome. Called over the holidays and showed him some pictures and a video of a leak i had on the dishwasher. He was able to diagnose based on the evidence provided and then ordered the part. Was onsite a once it came in a few days after xmas. He was in and out of the house in maybe an hour. Very professional and was all over this issue. Fixed good as new. Took a credit card using square which was an awesome bonus. (Who likes writing checks anymore?!) When i asked him about warranty he said 1 year!! By the way he was on time and called ahead, which seems to always be hit or miss on a house call situation. Thanks Todd!! I would recommend him to anyone. read more

Sent an online request about an issue I was having with our refrigerator. I was contacted in a timely manner. Spoke with Todd over the phone about the issue. I appreciated his knowledge of what was going on and his frankness with our next steps. Following his advice and saving a lot of time and money in the long run. Would call again, if needed for issues in the future. read more

Todd was great to work with, on time (even on an ice day) and repaired our refrigerator in a timely manner. Highly recommend.

We found Todd through the great reviews on google and yelp and gave him a call to take a look at our dryer. We needed the heating element replaced and not only was he able to diagnose on the spot, he had a heating element with him to replace our broken one. He even took a look at our washer which has also been on the fritz as well. Our dryer now looks great and we'll be working with Todd again should our recall/repair setup not be able to help with our washer. Would highly recommend his service! read more

Repaired our gas range. Did a great job! Very friendly and very responsive to our questions.

Without a doubt, Todd and AMS Appliance are the best in the greater Round Rock area. He is easy to reach, responsive, and keeps his word on his schedule and appointments. He is very trustworthy and explains not only what the diagnosis is, but also what options you have to repair your appliance. Todd is extremely knowledgeable and nimble. Please reach out to him for any repairs you have - I promise you will not be disappointed. And this family is a customer for life. read more

After finding out Fleshman Appliance doesn't come to my zip anymore, was referred to AMS (Todd Honeycutt). Though I was apprehensive to have a new service person in my life (I've been burned before,) this guy was great. He diagnosed and fixed my washer very quickly....apparently there's a reason why mother always used to yell at us to MAKE SURE our pockets are empty. I accidentally left a drill bit in my jeans and it jammed the mechanism to let water drain out of the washer. But I digress. He showed up on time, he was clean, he actually smelled good. The reason for the 4 star instead of 5 was just that it took about 5 days to get an appointment with him. I didn't really mind. It was a good excuse to avoid doing laundry. Did I mention he smelled good? read more

Good guy, fair prices and quick service. I've used Todd twice now and he does great work. First repair was the dishwasher in which he came out same day and fixed the issue quickly. This round I left a VM Sunday (off Sun) and he called about 1130am to schedule a 2-4 pm drop in same day (monday). Walked in at 3pm, five minutes to identify the problem, 10 or 15 to fix. (lightning blew some part that stopped it from cooling). $180 after taxes, I'm thrilled I don't have to buy a new one or pay $500 for a repair. Nice guy, gets right own to business. I cannot attest to him smelling good like the other reviewer Kristen, but can say I didn't notice either way (which is good for several reasons). Ha. Absolutely will use him when the need arrives. read more

My Dryer stopped functioning completely. I called AMS for repair assistance. Todd himself set our appt. out a week which fit both of our schedules. Todd was timely and professional in appearance and demeanor. He quickly determined our problem and explained it well. My experience was positive and if I have need of appliance repair I will definitely call AMS and request Todds assistance. read more

We have used Todd at AMS twice now. The first time was about six months ago when our Maytag dryer stopped turning. Todd came out the next day and found the problem. A snake had crawled up into the inner workings, wrapped himself into the slot where the fan belt meets the drum, and that was the end of that snake. Todd 'fixed' the dryer by removing the snake. Poor snake! Then, just last week, the same dryer started making a really loud screeching noise. Todd came out two days later. This time it wasn't a snake, it was the main bearing. Fortunately Todd had the replacement part on his truck and everything was fixed and back to normal in 45 minutes. The price was very reasonable too. You may have to wait a day or two for Todd but it is worth it. read more

Todd is great. I was also referred to him by Fleshman. It took a little bit for him to get back with me, I guess he's really busy, that's why the 4 stars instead of 5. Otherwise, I can't speak highly enough about Todd. He was clean, professional, polite, and most importantly he had integrity. He had already ordered the part based on our phone conversation, but when he played around with our washing machine for a few seconds, he told me that the bearing on our front-loader washing machine could go out any time, and that that would cost a lot to fix (we'd probably be best buying a new machine if that happened). I really appreciated his honesty. He could easily just have installed the part and made a bit more money, but he just collected the (in my mind) modest service fee of $52 and I didn't end up wasting my money. Go with Todd! Oh, and he takes credit cards, too, which really helped during a temporary cash crunch. read more

I called them from a referral from another company and I am so glad I did. Todd returned my call in a timely manner, was pleasant to speak with on the phone and was very prompt. I am so happy with the repair he did on the dishwasher, his prices were comparable to other companies and I will be calling him again. read more

Highly recommend AMS appliance Repair. Great customer service. Thorough, quick, polite, and personable. My dishwasher was not draining ... Worth waiting for - Had to wait 2 days because he's so booked ... but it's worth the wait. I can see why he's so booked! Excellent work! read more

This is only our 2nd post to Yelp, and the 1st ever for a service provider, but we're so pleased with AMS we just had to "pay it forward" to let others in need know about Todd and his company. We just utilized AMS for the second time in less than a year, and couldn't be more pleased with Todd's service, professionalism, and integrity. The first time out he repaired our primary KitchenAid refrigerator in the house, as well as a spare Maytag refrigerator we keep in the garage, after A&E couldn't get us the parts we needed for several weeks. Todd found the parts through another source and had us back up and running in days vs. weeks, and at a lower price than A&E was going to charge us to wait on the rebuilt parts. Todd was back out earlier this week to repair the ice container release in the KitchenAid refrigerator, as well as a broken turntable support in our KitchenAid microwave oven. Once he determined each repair required only a relatively inexpensive part available locally, he offered to either buy them and repair them for us or simply give us the part numbers so we could install them ourselves - thus saving us the cost he would charge to repair them. We chose the latter, but really appreciated his honesty in giving us all the information from which to make our decision. read more

I got the contact info for AMS off Yelp! here and, based on the reviews, had Mr. Honeycutt come out to look at my aging, out of balance washer. He arrived when he said he would and called me in advance to let me know he was on the way so I could make sure someone was home. The balance issue was a quick fix, one I may have been able to do myself, but I didn't want to try, get in over my head, and make a bigger mess of things. I'm sure it was easy money for Mr. Honeycutt, but I'm happy to pay it. I'll also definitely hang onto his contact info for future appliance work. He accepts major credit cards and personal checks. Not sure about cash, but he might. read more

I really appreciated the amount of time Todd spent on the phone with me when me when I was trying to figure out what to do about our very old gas stove. He gave me very good advice, looked at some photos of our stove, and was so helpful. read more

Todd repaired our oven ignitor the day after I placed the call. The turn around time was convenient, his prices more than fair, his efficiency without question and his bedside manner professional, courteous and kind. I now have him on speed dial and certainly know where to go the next time another appliance goes down. read more

I just had Todd Honeycutt at my house for about an hour to troubleshoot why my 10-year old washing machine was leaking during the spin cycle and also to repair my ice maker on my Whirlpool refrigerator. He is a top-notch professional. He arrived in the time window he said he would, wore clean clothes, was courteous and friendly, though somewhat quiet and focused on his work. He quickly diagnosed the problem with the washer (simply build-up that needed cleaning) and didn't charge me for that work. He then determined that the ice maker module needed to be replaced, which he did. I spent quite a bit of time talking about his business and how he gets business: he's the sole owner of this company and doesn't have any employees. He simply gets business by word of mouth and referrals. I would highly recommend Todd for any appliance or maintenance work. He does appliance repair in Round Rock, Cedar Park, Austin and surrounding areas. read more

After researching several appliance repair businesses in the north Austin area I submitted a contact request via a form on the AMS Appliance repair website. Mr. Honeycutt called the following day and scheduled an appointment for two days later. He showed up on time (and called to let me know he was on his way). The stove he showed up to repair was working when he inspected it (he apparently intimidates some appliances... either that or I was just hallucinating it not working). Coincidentally, my refrigerator had started acting up since my initial contact with AMS so at my request he also took a look into that problem. I was resigned to buying a new fridge and just expected him to confirm that would be the best option for me. However, he was able to instantly diagnose and carry out the refrigerator repair as well as replace a faulty ice maker (again at my request) that had been out of service for years. He had all the parts on hand and the total repair call took less than an hour. So even though I initially felt dumb for calling him out for a working stove he left me with a refrigerator that is working better than it has in years. Not to mention my delight at escaping with a relatively inexpensive repair instead of buying a new refrigerator. I couldn't be more pleased with the professionalism and overall experience of my dealings with Mr. Honeycutt. Based on this service call I highly recommend that you consider his services if you ever find yourself needing an appliance repaired in North Austin or Round Rock. read more

Excellent response, Todd knew the problem just from hearing the noise our refrigerator made over the phone. He ordered the part and was out the day after. Would definitely recommend for future appliance repair. read more

I called this morning thinking i needed to repair my refrigerator. I spoke with Todd and not only did he help me but i also learned something new today. I will be returning to use AMS's services again in future. read more

No one likes to spend money getting appliances fixed. But when you need to AMS (Todd Honeycutt) is the one to call. I have Fisher & Paykel washer and dryer ans my normal appliance repair person doesn't work on that brand so he referred me to Todd. I called to set up a service call. Todd showed up in the window given... called ahead so I knew he was on the way even, Found the problem (bad ball bearing, fixed it and left everything in perfect orfer for less than 2 Fisher & Paykel preferred vendors wanted for the service call alone. He is a one man operation and 100% dedicated to customer service. Not that I want anything to break anytime soon - but I would recommend him for the work! read more

Really pleased with the level of service. Thank you Todd for coming out and fixing the problem to my dryer in minutes. Also very reasonable price for repair. I'll definitely recommend you to my friends and family if any of them ever have any issues with any appliances. Thanks again!! Ray read more

Ordered a part and fixed our fridge water dispenser and ice maker for about $200. Better than buying a new fridge!

I hate calling repair men. I mean they could tell me my flux capacitor is out and I'd let them order the part and "fix" it. I had to call AMS because the temperature knob jumped off of our oven. I thought I'd take a look at it and broke two gas lines in the process. The tech came out and let me know that my $80 fix became a $300 + fix by my looking at it. Since he was there I had him look at the fridge, the ice maker stopped working. He gave me a total bid of $520 to fix everything. He had to order parts so he came back when they were in and fixed the stove in no time then when he got to the fridge it didn't need the part he thought and he fixed it for next to nothing. He could have charged for the part I never would have known the difference. Great honest company that I have no qualms about referring to anyone. read more

Awesome!! Todd is punctual, professional, communicates well and has competitive pricing. Our dishwasher was leaking and it turned out to be the drainage pump. Not cheap but less than 1/2 cost of new GE Profile dishwasher. Our microwave also went out recently and Todd looked at it after fixing dishwasher. Turned out the outlet behind the microwave appears to be the problem. I would recommend Todd and AMS to all of my friends and neighbors. read more

We had a plumbing emergency on a Monday afternoon, a day before my husband was scheduled to be out of town all week. Even though it was last minute, AMS squeezed us in between their appointments and came right out. Our technician was so friendly and helpful. My husband couldn't do the repair himself with his busy schedule, so it was a blessing to have the AMS guys on the job! Thank you so much! This is our third time calling them out. Always fast and friendly service. They even tell you how to save money on your next repair! Couldn't be happier! read more

Todd with AMS has helped me and my clients many times with a variety of appliances. He is a true professional with extensive knowledge and skill. He's prompt, honest and reasonable. Highly recommend! read more