This is the young lady who helped me try to locate a faucet after several others couldn't find…read more nor what to call the item! Where are the men when you need them, and Esmine can running with a solution! Located the faucet and the exact picture!Thanks Home Depot hiring mgr, as she is a true jewel! She needs a pay increase and her official name badge too!

Good selection of products. Decent prices, but the customer service is horrible. Good luck finding…read moresomeone who can help you. It's like the few employees that they do have are hiding in the back. I hate when I need help when shopping here. It's quite pathetic. When you do find someone, most, not all, are not knowledgeable about anything home improvement related. It's quite frustrating.

Excellent customer service. We purchased a refrigerator, washer and dryer. Delivered and all set up…read morewith all new hoses, there is an extra charge for delivery but well worth it to have it done right. Very knowledgeable and willing to work with you.

From the owner: We sell used appliances in excellent working condition, very clean and ready to use. All of them…read morewith free warranty included. Delivery service available.

Knowledgeable staff. Excellent service. I don't want any more of my appliances to give me trouble…read morelol but when they do I will be a repeat customer.

Excellent mechanical knowledge of washer. Personable service. Good advice for any future problems.read more

Given the bad press, felt compelled to share. The office quickly returned my phone call, explaining…read morea text would inform me when a tech was en route to my house. Tech arrived within estimated window, was friendly and quickly diagnosed my ice machine was faulty. AHS sent me a text within minutes sharing replacement part was ordered. Will update if repair goes south next week, but impressed so far. This is a small business - with an AOL email address, so they've weathered a lot, across decades, to stay in business. Giving them the benefit of the doubt, as they are the middle man working between homeowner and warranty company, taking referrals to be competitive and survive in a tough economy.

To Whom It May Concern, I, Genesis Castillo-Mendez, along…read morewith Erik Mendez, am writing to formally request a reassignment of the contractor currently assigned to our service request with American Home Shield. We no longer wish to work with the assigned contractor due to ongoing communication issues and lack of responsiveness. Multiple attempts to contact them by phone and voicemail have gone unanswered, and this has delayed proper evaluation of our appliance. Additionally, it is our understanding that the claim was marked as denied prior to a complete diagnostic report being provided. This was discussed during a phone call with your team at approximately 10:30 AM on May 1, 2026. We are concerned that a determination may have been made without a full and thorough professional assessment. Given these circumstances, we are requesting: Assignment of a new, responsive contractor to evaluate the refrigerator A complete and properly documented diagnosis before any final claim determination The opportunity to provide additional information or a second opinion if necessary We also want to emphasize the urgency of this matter. The refrigerator is currently non-functional, and we have temperature-sensitive items including infant milk and medication that require proper cooling. The delays and lack of communication have created a time-sensitive hardship for our household. Please confirm in writing that a new contractor will be assigned and advise on next steps as soon as possible. Thank you for your prompt attention to this matter. Sincerely, Genesis Castillo-Mendez Erik Mendez

Best appliance repair company I've ever used. They appliance Guy was cute too.. that's a plus…read moreright?!

Samsung contracts with Guard Appliance and others to repair their products under warranty. Guard…read morecame to my home at no additional cost (Samsung pays for "carry in" service, but Guard comes to you as a value-add). My technician knew exactly what was wrong with my microwave, ordered the part, and came back for a second visit once the part arrived. Great service.

This company is not responsible for their job. Horrible customer service…read more Tech named Mike came to fix our fridge and said if anything happens we can just call him back. I called so many times requesting a call back from him. He ignored and after 4 days he called back and yelled at me that he was busy. He told me that he has no records nor remember my fridge models and that he has many jobs to do... very irresponsible guy. Charged $85 for service call and got nothing done for us. It just happened to us today. Just to let everyone know so you can make a right choice and the right service.

First time here, from a recommendation of a friend that lives in Garland. We needed to pick up a…read morenewer refrigerator to put into a condo. The selection is not extensive but VERY reasonable prices and the one we selected was a great buy. What makes this place worth 5 stars is the family that run the business. They are so genuine and accomodating. We got the refrigerator delivered the same day & on a weekend too. Would highly recommend!

They arrived same day, and completed work in one trip! Honest, skilled, and efficient- highly…read morerecommend!

The guys who came on site to actually finally do the repairs were fine, although they did track…read moredebris around.. but the scheduling guy was beyond rude. They always tried to contact us at the literal last second before someone showed up. We had the service through our home warranty company, so I imagine they treat warranty customers worse. I would not hire them on my own based on how extremely unprofessional the scheduling guy was. They also charge you extra if you use a credit card, which is always shady IMO

From the moment of the call, it was clear that this was going to be pleasant experience…read more Bradley diagnosed the problem quickly and then gave several options for fixing the problem. He also stayed to help me discover that the refrigerator was still under warranty. which Ended up saving us a lot of money! It seems rare to find service people that are really trying to help you. I can't recommend him highly enough!

From the owner: Sud's is a Residential appliance and commercial beverage equipment company. Based out of Rockwall,…read moreTexas serving the greater north and east Texas areas. With 20+years' experience in the industry. We've kept up with the training for this ever-changing industry. Let our Family serve yours.. 24-hour services available for our commercial clients and After hour appointments for our residential ones as well.