Great job! Very honest and dependable! Same day service. This is my 3rd time using Mary's Appliance, I would recommend them to everyone.

The guys who came on site to actually finally do the repairs were fine, although they did track debris around.. but the scheduling guy was beyond rude. They always tried to contact us at the literal last second before someone showed up. We had the service through our home warranty company, so I imagine they treat warranty customers worse. I would not hire them on my own based on how extremely unprofessional the scheduling guy was. They also charge you extra if you use a credit card, which is always shady IMO read more

They arrived same day, and completed work in one trip! Honest, skilled, and efficient- highly recommend!

Mike repaired my top loading Whirlpool washer in one day. It needed a part that he needed to purchase so with two trips, Mike had to new part installed and my appliance was back in business. A quick payment through Zelle at a very reasonable price and I was very satisfied. Would highly recommend Mike for any household appliance repairs. read more

Do not recommend this place!!! My warranty company used this business to fix my dishwasher. The repair man originally ordered the wrong part (a motor) leaving our dishwasher out of order for over three months. On top of that, our kitchen just recently flooded from our dishwasher. We open it up to take out the parts and low and behold the repair man used BLACK ELECTRICAL TAPE to hold a part together instead of replacing it. This tape clogged the drain and flooded the kitchen. They refuse to fix this crappy and quick work, and referred us back to our warranty company. This place is a scam! read more

We had them come out to look at our oven that isn't igniting.. they showed up looked at our oven and 30 min later said they'd have to find parts for it and get our quote. that was the last we heard from them. we waited a few days we called no answer no call back. Called them 3 times that week and nothing. They made sure we paid the $75 service fee for showing up..I hope it was worth my money because we are going with a company to repair our oven. Horrible service read more

Mike is a very nice guy, explaines things to you and is an affordable service. hopefully I will not have to call him anytime soon, HE DID A GREAT JOB. read more

What started well, ended with no response. We hired Mike to fix our washing machine - he came, diagnosed it and fixed the issue. Or so we thought. After he left, we ran the machine, and it started flooding. All the water ran out of the machine. He came back - and said he wasn't sure what happened but might have been one of two problems. One was repairable, the other was not. Keep in mind this was a new issue as it was not leaking before he worked on it. He then said he had to talk to someone else on "his team" to diagnose and would get back to us. A day passed, no info. We texted - no response. A week later, no response. We ultimately went with another service who repaired the issue no problem. read more

Great service from Mike. Nice, professional, and engaging in explaining problems and repairs. Also fast. Thanks

Always great. Very knowledgeable, polite and fair this time they fixed my pump motor in my LG washing machine, but I've had them repair other appliances in the past as well. I will continue to use them for all my appliance repair needs. read more

Mary's Appliance - Washing machine pump motor replacement. - Appliances & Repair Near Me

Waring long text because i want to be detailed as possible... This company is not trustworthy. I called for a repair to my samsung washer on September 26th. A technician name Kiro came and was here for 5 mins and said my entire board was out and that it's a very expensive repair. So after he couldn't sale me on that he then went to do test on the washer mind you using the same board he said was out but was actually working. Kiro then proceeded to act as if he was running a full diagnostic said it was the drain pump. Honestly based off the problems im having with water not filling or draining that's believable. He never showed me where the pump was bad never seen him take the washer apart I just assumed once he did the repair remove the old one replace the new one he could then show me exactly what was fixed and the initial problem. He quoted me a price with Parts, tax & labor to be $387-$75 service fee it would be $312. The part was $222. $165 labor. So i asked if i were to get the part will they still do the Labor and would the service fee still be deducted. He said yes but there's no warranty on the part if I got it. No problem... My husband ordered the part for $69 from Shopjimmy.com(very fast reliable service). I call them back to schedule for the labor and was given the run around about the price i was given by Kiro. So i sent the entire text with the prices i was given from Kiro to Mike and politely said if you can't honor what i was told it's fine I will have it done elsewhere he then said let me talk to my tech and call you back. When he called he said a technician would be to my home he shows up around 2:20. I have all time stamps to prove with my ring. By 2:40 he says I have good news. I fixed your washer. SHOCKED he changed a drain pump that quick but ok... I proceed through my laundry room and see the new pump still in the packaging so I asked what was the problem he said I was able to fix your old pump. It was 2 coins(dime &penny stuck inside of it. I said well to me it would've seemed when Kiro came and looked at it he would've checked for blockage at that time but nonetheless i'd assume he would've then shown me mam here's your problem this was stuck causing a blockage i'm going to put it back on you don't need to replace the pump. But he couldn't do that because he never ever open my washer or took any old pump or anything off or out of it. He told me my washer was fixed with out even running a cycle. So i asked how do you know if it's fixed if you didn't even run a cycle I then proceed to run a cycle and of course no water is coming out same problem. So he then tells me well maybe it's something else. I go out to call my husband he tells me oh the water wasn't on. We've never turn the water off so when the first tech came Kiro he must've of turn the water off. But not only did he turn the water on he broke the valve used to turn it on and off. After water was supposedly turned on and a cycle was started water started to fill up but then shortly after the same code came back my washer isn't draining (the new pump is still in the box). If they didn't wanna do the repair for the discounted price i wish they just wouldn't of came because not only is my washer still not working properly but now valve to turn the hot water is broken. He knew he did something leaving so fast he didn't even clap the hoses back together. I wouldn't recommend this company to fix ANYTHING!!! 214-413-9504 (469) 825-7830 (945) 218-5517 Also goes by Kero Appliance those are all their numbers DONT CALL ANY OF THEM! I will also report them to the BBB but they're probably not registered with BBB! I only have 1 start because i couldn't post the review without leaving one read more

Adorable and great customer service they always keep you updated through their software that shows you all the updates you need

My LG front load washer was making some terrible noises. Called Mary's Appliance based on Yelp reviews. - Answered the phone promptly. - Fit me in with 24 hours - Diagnosed quickly and provided an estimate that was comparable to what I was expecting from internet searches. - Reasonable diagnostic fee that applied towards final repairs - Shared other random appliance related advice like buying leak detectors from Amazon and how to best prevent the slime build up you get in front load washers - Genuinely a nice guy and I felt 100% safe being in my house with him - Weeks later and everything is working just like it should be. There are some "different" things about working with Mike. It appears to just be him, so everything is handled a little loosely. Most communications are through text. I did most of the following up since we had to wait to order parts. He answers the phone "appliance repair" so I had to confirm I was speaking with Mary's. Preferred to be paid with a check. None of this was a deal breaker - just not my usual experience. I would absolutely use Mary's Appliance again. Mike nicely asked me if he could put a sticker with his information on my dryer. Since is said yes, his number is handy for me when/if I need him again. Thanks, Mike! read more

The dreaded time finally came when our beautiful GE Monogram Built in Refrigerator started failing. We looked one day and the entire refrigerator side was frozen as if it were a freezer. I'm freaked out since a replacement refrigerator of this type is over 10k!!! We immediately find a local technician to come take a look and he tells us the issue can easily be remedied. He comes out and take the entire back of fridge off and replaces a damper. He seemed a little confused and tells me this is his first GE Monogram. After a couple hours he tells us its fixed, we pay him and we're done. NOT. The problem still exists and now we have new food that is frozen once again. The guy comes back two more times over the course of three weeks, replaces more parts, costs more money, but cannot fix the issue, then he goes zero dark thirty on us. Now we've payed money for repairs that didn't take and still have frozen apples. We call Mary's Appliance Mike from Mary's Appliance is out the next day. He assures us he is very much into getting the issue resolved for the least amount of money, and getting the issue resolved correctly. After examining the issue, he tells us he needs to order parts. I'll be honest, we're not super confident since our last experience was sour. We are going on a MONTH with no fridge!! A few days later the part comes in, Mike comes out and before installing the part, he takes the inside of our refrigerator apart and looks into parts I didn't know existed in our fridge. He explains that he wants to make sure its done right, and since someone else already came out, he had to make sure everything was correct and double check that what he thought was the problem is correct. For some reason I felt at ease, his confidence made me realize he was a professional and good at what he does. I left the room and went back to my office to continue working from home. He calls me in the kitchen around 20 minutes later and tells me "it's fixed". I'm thinking "ummm no it's not, not that fast". He shows me a damper on the bottom that doesn't work, he has me put my hand in front of it to show there's no air. I'm thinking "oh great, you have to order another part", he says "this is the part I ordered, I wanted to show you what was wrong". He puts it back together and we pay him. He leaves and I for some reason feel confident in his ability, I feel like this is finally it. I was right. I wake us this morning to a perfectly good working refrigerator, AND IT DIDN'T COST AN ARM AND A LEG!! Bravo Mary's Appliance, I'm super appreciative that you took the time to investigate our issue and resolved our problem under the scrutiny of my nagging and complaining. YOU ARE A CLASS ACT! I will call Mary's Appliance for all of my appliance needs moving forward and I fully trust his ability to fix anything he says he can fix!! read more

An almost immediate response to a Saturday afternoon inquiry. Dryer was delivered on Monday, and Mike was ready to install it Tuesday morning. The service was fast, efficient, and reasonably priced. Definitely recommend. read more

I scheduled an appointment with them for 8:30 am today. It's now 9:10 am and I haven't heard from them. I reached out to them and no response. Not a reliable company. I'm pretty easy and understand things happen, but it's the lack of communication that's unacceptable to me. read more

I've had a great experience dealing with Mike, fast response and high quality service, highly recommended

Mike was friendly and professional. He determined what the problem was with our GE microwave and told us what the cost would be. Parts are expensive! We would recommend this company. read more

I called Mary's Appliance for my washer. Milk showed up in one hour. He checked the problem. He ordered the parts the same day and he came back after a few hours and fixed the washer. I really do trust this company and I highly recommend it :) read more

Straight forward approach. He recommended to replace my washing machine instead of spending money on repairing it. I appreciated his honesty. read more

I appreciated the quick response to my service request and the ease of making the appointment online through Yelp. My technician was Helmy who arrived at the very end of the two hour window, which was no big deal, I did receive a call to let me know he was on his way. My Samsung dryer from 2016 had stopped heating. He showed me that the heating element had gone bad, which is apparently very common for Samsung. He completed the repair within an hour and the total cost was $325. read more

Grateful to have found this service. Fixed an old stovetop that others can't fix. Very pleasant to deal with it. Will 100% use this again and would recommend! read more

My Whirlpool dryer was acting up, not heating properly, and starting to squeal while spinning, even though it is only 4 years old. The technicians from Mary's Appliance were at my home the very same day, found several issues, and addressed them at a very reasonable cost. They were very friendly and thorough, and found a lot of little toys and small debris from pants pockets inside the unit and helped clean that out as well even though that wasn't the specific issue they were fixing. I will certainly keep their info handy in case any more of my appliances go out! read more

If you're looking for a service in the north Dallas area, this is not it. I got quotes from many and went with Mary's because they did not state a service fee. In the end they charged us $75 without fixing anything because it ended up being a switch that wasn't turned on. The serviceman was quite rude when we were explaining the confusion on our end. They did have a 1 month return guarantee if anything was broken so that's where they earned their stars back. I don't mind paying a travel cost, but they need to be upfront about their services. read more

Chipped paint on my kitchen wall during refrigerator repair and refused to fix it despite multiple attempts asking for it to be fixed. read more

Mary's Appliance - Chipped kitchen paint - Appliances & Repair Near Me

Mike came by today and so quickly repaired our oven! He was very helpful and informed us how to prevent it from breaking again! Highly recommend to anyone looking for reliable appliance repair in the DFW area! read more

Amazing and efficient service. On time. Very knowledgeable and installed my dishwasher easily. I am very happy with the service and will use again. read more

I spoke with Rola who apologized for the miscommunication and error on their part. The business has now refunded my money in full. I wish these steps were taken initially but believe in giving opportunities. I understand they are a small business and value their customers feedback. I appreciate them for making things right. read more

They were courteous, patient, and prompt to check my refrigerator problem. I knew going in that the old fridge I had was probably not one I would be willing to spend the money on if it was an expensive failing part. But in the off chance it might be something simple, I asked them to do a diagnostic. Because the compressor and the fan were both out, I opted not to do the repairs. But, they were the only appliance repair place out of 4 that was will to come and give me peace of mind that not keeping it was the right thing for me. I greatly appreciate what they did. And they were kind and understanding about my decision. read more

The service technician was helpful and willing to answer questions. Communicated the issues and resolved timely.

We have a Bosch compact Washer/Dryer pair. They are fussy, and have required post-warranty maintenance. I found Mary's and discovered that you don't need to pay Geek Squad prices to get quality repairs. Mike is very easy to schedule and work with, obviously knows about these German appliances, and the prices are more than fair. Mike's my go-to guy for appliances now! read more

Beware who you let into your home! This is NOT a legitimate service! This service is most definitely a scam... First of all there is no "Mary" there is a guy who goes by the name of "Mike" whose real name is Medhat. They don't take credit cards and they'll ask you to Venmo or Zelle said person. They don't know what they're doing and they won't return to finish their work, not that you would want them to. Also, when you call to follow up and ask "Mike" when is he coming back he's "sick".... Our refrigerator broke down immediately after the "repair" but no sign of "mike" DO NOT HIRE "Mike" it's a SCAM! This repair service is run by scammers! Not certified, not trained, no warranty, no trail. I should've done my research... Learn from my mistake. This was very expensive to say the least. read more

Awful experience. I hired him to fix our washing machine. He identified a broken drain pump as the problem and ordered the part. He assured me that it is better to fix ($328) than replace and told me he'd call me when he received the part. After hearing nothing for 3 days I called him and he said he received the part and would come over to take care of it. No time was given. At 5:00pm the following day I texted him if he was going to come fix the washing machine. He showed up at 7:15pm on a Friday and fixed the washing machine. I thought all was well and this would be good enough. 3 days later when I ran a load of laundry, my dryer had a short and almost started an electrical fire. It was honestly pretty frightening. When I called Mike and told him about the problem he said he would come over and take a look. Again, after hearing nothing further from him, I had to text him at 5:00pm the following day to ask if he was ever going to come and look at it. He replied yes and again showed up at around 7:00pm. This time it was the dryer's computer board that had an electrical short. The board is discontinued so it could not be repaired. I would have to buy a new dryer and pay him $80 for diagnosing the problem. I told him that I found it very odd that my dryer had a short on the very next load after he fixed my washer. He said it had nothing to do with his repair on my washer and was purely a coincidence. He told me he would call a buddy who sometimes has discontinued parts and let me know that night or the following day at the latest. I have never heard from Mike again... It seems highly unlikely that both appliances would die within 1 load of each other for entirely separate reasons. I think he jostled my dryer during the repair and created the short, endangering my house/family and forcing me to buy a new dryer. I ended up paying $408 dollars and endangering my house/family in the end. I wish I would have just gone and bought a new washer and dryer in the beginning, but Mike assured me it is better to keep my used ones since older ones are "higher quality". My advice would be try someone else if you really need an appliance repaired. Mike may mean well, but he isn't as honest as he could be and won't take responsibility if something goes wrong. read more

Very Responsive! Answered the phone, showed up when he said and rushed over the weekend to get our refrigerator compressor replaced and back on line. read more

So they showed up, didn't say who they were, so I had to ask what they wanted. They seemed very sketchy. They looked at our fridge, took our $69 and left saying that they would call back that evening with an estimate once they looked up the part. Surprise! They never called. I called them the next day, and they said that they couldn't find the part and that I should call around and see if I could locate it. What? We gave up and are just buying a new fridge. I'd suggest you stay far away from this "company". read more

My 3 year old Samsung dryer wasn't working properly. My handyman said the motor was dead and I needed a new dryer. It would work for a bit, and then not work at all. Naturally, it stopped working over the weekend, so I reached out over the weekend and heard back immediately - I was able to schedule an appointment first thing Monday. The repair was made and am assured this will help me keep the dryer for years to come. It cost a fraction of the price to replace the unit. I was very pleased with the service and would recommend. read more

Our 15 year old Viking fridge broke down. Mike came promptly and assessed the situation. He told me that the parts of the fridge were good except the computer inverter board. He ordered the part and came on Memorial Day to fix the fridge for us! I appreciated his fair price, honesty, and hard work to get us our fridge back! He says that he does all appliances so give him a chance. He's very polite too. read more

I have a 15-year-old refrigerator acting strange. I contacted several companies through Yelp. Mary's was the first to respond, within 30 minutes of requesting quotes. We arranged a date/time and the tech showed up on time. However, he was not very friendly at all, which in and of itself is not a deal-breaker, but certainly didn't help. He diagnosed my problem as needing a "new computer." I said ok and asked him approximately how much he thought it would cost, but he would not give me a cost range. He said he had to order the part and that he would call to tell me how long it would take and how much it would cost. In the meantime, he charged me the service charge and left. That was 3 weeks ago and I have heard nothing since. Since he ghosted me, I had another company come out. They told me it *maybe* was the electronics but that he couldn't guarantee that it would fix it. He also checked on the spot for the parts and said that they were unavailable and that the other guy (Mary's) should have been able to tell me that right away. Mary's left a bad taste in my mouth and I will never contact them again or recommend them to anyone. read more

Fast, affordable and dependable. This is our go to company for all appliance problems.

This company came out and then gave me the run around. I kept calling and was told "we will call you right back " i would never get a phone call back. My tenant was forced to hire another person to come look at the oven and had to pay them herself. I was told by Mary's Appliance that the part was ordered when it never was and then they stopped returning my calls. My tenant and I were both very frustrated. I would not recommend them. read more