To Whom It May Concern, I, Genesis Castillo-Mendez, along with Erik Mendez, am writing to formally request a reassignment of the contractor currently assigned to our service request with American Home Shield. We no longer wish to work with the assigned contractor due to ongoing communication issues and lack of responsiveness. Multiple attempts to contact them by phone and voicemail have gone unanswered, and this has delayed proper evaluation of our appliance. Additionally, it is our understanding that the claim was marked as denied prior to a complete diagnostic report being provided. This was discussed during a phone call with your team at approximately 10:30 AM on May 1, 2026. We are concerned that a determination may have been made without a full and thorough professional assessment. Given these circumstances, we are requesting: Assignment of a new, responsive contractor to evaluate the refrigerator A complete and properly documented diagnosis before any final claim determination The opportunity to provide additional information or a second opinion if necessary We also want to emphasize the urgency of this matter. The refrigerator is currently non-functional, and we have temperature-sensitive items including infant milk and medication that require proper cooling. The delays and lack of communication have created a time-sensitive hardship for our household. Please confirm in writing that a new contractor will be assigned and advise on next steps as soon as possible. Thank you for your prompt attention to this matter. Sincerely, Genesis Castillo-Mendez Erik Mendez read more

Terrible experience with this company. Communication was awful from start to finish. We were told through AHS that parts were being ordered, only to later receive a call directly from Lake Area Appliance saying they wouldn't be fixing the issue at all and that we'd have to find someone else, but didn't even provide a proper diagnosis. Because they also failed to provide the insurance company with a full diagnostic report, this caused more delays and frustration on our end. On top of that, they were extremely difficult to get ahold of. Calls went unanswered and there was no follow-up. Overall, very unprofessional and a complete waste of time. I would not recommend using them. read more

This is the worst Company be very cautious working with this company. This company came by my house through American Home Shield (AHS) so be very cautious coming to this company. This is a company that nobody should want to deal with because they are rude and disrespectful. You have to understand when somebody make a service request from American Home Shield (AHS) be very cautious dealing with this company. read more

Had them sent out by my home warranty company. Donny was very dismissive saying the damage to my washer was improper use. Like washing large loads and blankets. Ridiculous. Told my company it was not normal wear and tear and it would not be covered. I immediately reached out and told my warranty company that this was unacceptable as there was no nefarious use of my washer taking place. Asked for a second opinion, they sent a tech from Quality services who was amazing. Explained the problem, quickly fixed another small problem and ordered the necessary replacement parts. Do not use this company. They seem to just want to collect a check from the warranty company while screwing you over. read more

I can see why this company has terrible reviews. American home shield sent these people out to my house twice - - once to diagnose, and the other to install parts. The part can be delivered overnight but it took two weeks for them to come out and they didn't even fix the problem. All he did was buy parts based on what he thought was the problem without diagnosing anything at all. The coil fan is what the problem was. He didn't even put a meter on it to see if it was functioning properly. read more

Given the bad press, felt compelled to share. The office quickly returned my phone call, explaining a text would inform me when a tech was en route to my house. Tech arrived within estimated window, was friendly and quickly diagnosed my ice machine was faulty. AHS sent me a text within minutes sharing replacement part was ordered. Will update if repair goes south next week, but impressed so far. This is a small business - with an AOL email address, so they've weathered a lot, across decades, to stay in business. Giving them the benefit of the doubt, as they are the middle man working between homeowner and warranty company, taking referrals to be competitive and survive in a tough economy. read more

American shield called this people. They sent Mike out, who is so incompetent. He came out twice wasting our time and didn't fix anything. Claim he didn't see a part that needed fixing on the Microwave; refused to fix the dryer because I unplugged it and scoot it to the side in the garage to use another set to do laundry. He inappropriate and lazy. If the fridge is suppose to be unplugged and food removed for over 24 hours, that should be told to the owners prior to arriving for the 2nd time. Talked to a lady name Donna at Lake area, who disregarded what I complained about, stating Mike is a professional and great guy. I'm a paying customer who should be priority and concerns should be addressed instead of being defensive. Horrible company all together. I wish I could give no stars. As I read other reviews, they are true about Mike. read more

I really hate to write bad reviews but in this case, I simply have to. We have used this company in the past with American Home Shield and yes, they are hit or miss. Many times, I wish that they could complete the service on the first visit, however, it seems that they must get paid to make a visit twice. The gentleman who visited was very rude, barged into the house before being invited in and the first time, gave a very substandard assessment of the issue. Of course, we had to call them again. The same gentleman came for a second time and was ruder than the first visit. Instead of completing the service that he was called out for, he became an inspector and wanted to "inspect" the home. Needless to say, the issue is still not resolved, and I am left with a plethora of items that he has reported to the company that needs to be repaired at my home. He has also found other unrelated reasons as to why the appliance is not working, all before thoroughly checking all of he elements of the appliance. I must agree with many of the other reviewers that they office staff does, indeed return calls in a timely manner, however, usually kind and polite. However, there must be something going on because lately, everyone that I speak with is rude. I would not recommend this company anymore, at least not at this time. Unless somethings improve and they begin to treat their clients with more respect I simply cannot recommend them. read more

If I could leave zero I would. Mike show up and proceeds to take pictures of microwave. I tell him what is wrong with latch sticking and history of multiple repairs with same issue and broken part on inside that has been replaced twice. He states well it seems fine and takes pictures of microwave. He does not pull microwave out, check latch components on inside, nothing! Write report stating latch is sticking because of grease???? SCAM!!! Beware!!! Horrible interaction and customer service. read more

So AHS set me up with this company to fix my oven door/other. He pulled the door off and said he thinks it's missing two screws (but not sure. The oven is over 20 years old and works fine) The two areas that he referred to didn't look like there'd ever been a screw in there. I remember he specifically stating while writing the report that he had to put down missing parts (still no prove of missing screws or any wear and tear to the areas). Come to find out, all's they have to do is put down missing parts and AHS automatically denies repair request. This is a SCAM! I truly believe AHS and Lake Area Appliance are in cahoots. Donny (if he shows up at your door, don't trust him). I called AHS, and they said they could give me the number to Lake Area and they can give me an estimate for repairs, huh. I called Lake Area, like others that have commented on this "company" I got voice mail and left a message noting my discontent with how this was handled. No return call, but an hour later I got the email from AHS that "Your Pro has notified us they've concluded their involvement in your service request". Huh, couldn't be because I caught the scam, could it? read more

Do not use this company! Very skinny older guy showed up drunk and rude and could not do his job. I recorded the guy being combative and when I asked him to just do his job he finally filled out a parts order form and left it with me. However, even though he did this and gave me an order form and we paid for a service call he never returned and then he lied on his form to American HomeShield. This company should be removed from the approved vendor list asap. read more

Horrible!!! First Mike came out on a Friday and didn't have the tools he needed. He left the washer taken apart and non- functional. He came out on Monday with an uncharged drill in which he had to use mine. He supposedly fixed the washer and left! Unfortunately I was on a work call and didn't inspect! I will never do that again. He didn't even have it plugged in! I plugged it in and now my washer will not even turn on! This was such a mistake. The only reason I ever filed with AHS was because my washer had a smell! It was fully functioning! They came up with it had a leak and additional crap that probably wasn't even true! The receptionist calls no reschedule! You mean to tell me you guys are going to send the same person that messed it up in the first place!!! No other workers in the area. Never apologizes. ***Please read reviews before filing a claim!!! They are literally a one star! read more

This contractor was assigned by American Home Shield to address my washing machine shaking during the spin cycle. Donny with Lake Area Appliance Service came out and informed me that this is a common issue that happens over time due to normal wear and tear. He said (word for word) that the tub had become unbalanced due to it warping from years of use and that once that happens, it just gets worse and worse from the weight of any clothes being added. I have this conversation recorded for 3 reasons. The first is that I had a very uncomfortable interaction with another contractor AHS sent out for a completely separate issue and I was home alone. The second is because I read reviews for this contractor before they showed up and not a single review was positive. Just about all of them reported them lying about the true issue, causing AHS to deny the claim and I was nervous I would be another victim of this (and unfortunately, I was). I even expressed this concern to AHS and asked for a different contractor and they said this one was the only one in the area... in Dallas, TX... sure. The third reason was because I'm not as mechanically knowledgeable as my husband and knew it'd be easier to just play back the recording vs attempting to repeat what the contractor said. All that to say, I have this man recorded telling me the complete opposite of what he told AHS. He told them that it was not normal wear and tear (my washer is over 10 years old) and that it was unbalanced due to overloading it (it's just me and my husband and we barely fill it halfway each wash). When AHS called them to confirm my allegations, Rhonda hung up on them. This company is disgraceful, dishonest, and I truly don't even understand what they have to gain from this. I've begun the steps in taking this "business" to small claims court as this is absolutely unacceptable and it's clear they do this all the time. Thankfully I have concrete proof to back my claims. read more

Lake Area Appliance Service - Dishonest and deceitful contractor, Donny. - Appliances & Repair Near Me - Rowlett, Texas

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This contractor has been sent out twice by American Home Shield to repair first my washing machine and last my refrigerator. Both times the service rep reported to AHS that the washer was overloaded.. seriously there are 2 people that live here and that claim was denied. Last week the same service rep came out to inspect refrigerator that had stopped cooling. He took the cover off to view the compressor but did not take the cover of the compresser off to view what was really going on. Then he reported the start relay was shorted due to "debris" and this claim was also was denied by AHS. Is this company in cahoots with AHS? Seems like! Either way the service rep does not know what he's doing. Had another repair person diagnose the refrigerator and that was NOT the problem. I will never have these people in my home again. read more

Its been 2 over months since Mike came to my home for a AHS warranty. He never came back or called. I have a freezer and Ice Maker broken. I paid my service fee and nothing was repaired. Don't purchase a home warranty from American Home Shield because they get a 0 Star from me. Don't do business with these 2 companies. I'm sure Stephanie I's review before me is White and I'm Black because she got her Washer that was beyond repair, replaced with a new one and I lost a $115.00 service fee. read more

Sent out Bye AHS (they suck as well). Guy came out looked a the dishwasher for 5 secs . Said he was ordering the part . Never heard back from them . I AHS and they tell me the service was canceled because that company wasn't authorized to work on LG.... When was some going to call me ... I've called this company numerous times no answer. If you don't want to uphold the contracts with these companies don't get in bed with them and frustrate the consumer read more

Great service and workers always strive to make the problem go away ..used them for our refrigerator and oven ..Highly recommend Them ....WIN WIN APPILANCE COMPANY Victoria F. read more

beware of this company my warranty company sent them out to get my Fridge fixed, when he pulled out my fridge he popped my ice maker hose and water going everywhere! then they denied my warranty because of the existing problem with the hose in which he popped when pulling out my fridge! so I got denied ! they are liars and lazy and don't want to help stay away !! read more

Run from Lake Area Appliance and American Home Shield. AHS sent Donnie from Lake Area Appliance to diagnose my washing machine. Donnie documented that the damage was caused by "misuse of the appliance" which lead AHS to deny my warranty claim. I received no information from Donnie and only learned of the denial after I reached out to AHS after 10 days. Upon researching the issue with my Samsung, I learned that tension rod damage is a common issue and typically occurs within 2 to 3 years with normal wear and tear. I was livid and filed an appeal with AHS. After much back and forth, AHS ultimately agreed to waive the 2nd service fee (which I refused to pay) and True Vine was assigned. True Vine reached out to me promptly, gathered information via text, and arrived with the necessary parts to make the repair. Tyler was very professional and my washing machine was fixed in 20 minutes. Even though it worked out in the end, I am cancelling AHS and would never use Lake Area Appliance. Prove to me that I misused a 5-year old washing machine. I have never heard of such nonsense and AHS initially tried to play hard ball, but I would not let it go. I too, believe they are in cahoots to avoid making good on their "fix it or replace it" policy. Avoid both companies. read more

After my washer broke, I contacted AHS who set up servicing with Lake Area. The technician, Donnie, came out and quickly determined the washer was beyond repair. After reading all of the negative reviews about this establishment and technician, I wanted to leave a review because my experience was very positive. The process was handled exactly as Donnie said and my outcome was having my washer replaced by AHS. Everyone has their own experience and in my case, Lake Area and Donnie were great to work with. read more

I would give this so-called company negative 5 stars if it were an option. The Lake Area Scam Appliance company came out to look at our washer, on the direction of American Home Shield, which is definitely another fraudulent scam company, and said we need a new "gearbox". AHS denied our claim stating we damaged it by overloading the machine. We hired our own appliance company, Michaels Appliance, out of Garland, very professional and knowledgeable. He detected the real problem, which was definitely not the "gearbox". We will be taking Lake Area and AHS to small claims court, on principle. BEWARE OF THIS FRAUDULENT BUSINESS IN ROWLETT!!! read more

The individual that answers the phone was extremely rude. I am a customer that came to them via AHS. I left a voicemail asking if there was a more narrow window of when the technician would arrive. I received a call back asking why I called. I stated that I had left a voicemail and She said voicemails are too long to listen to and asked me again why I calling . I told her I was merely wanting to know if there was a closer time within the window of when I anticipate the technicians arrival. I advised that I needed to leave between four and five, but wouldn't have to make arrangements for someone to be here if they were coming at that time. She couldn't hear and asked me to repeat information. I provided the information and spoke louder so she could hear. Throughout the exchange it was glaringly apparent that she was having a bad day or just a rude individual. Nonetheless, I was speaking to someone that heard this conversation while on speaker and said I cannot believe how rude this person is. She heard this and told me to call somebody else and hung up on me. Which, I did contact AHS and I'm using someone else. I cannot imagine someone speaking in a professional arena to someone else on warranted in this manner. read more

He (Mike) did not check the inside of my stovetop. He took pictures from underneath the stovetop in which there is a metal plate. Therefore, he still could not see in inside of the stovetop. I also took pictures and could not see the inside of the stovetop from underneath the cabinet drawer. He stated 3 burners were out and would order the parts, mentioned the circuit breaker being turned off. Nevertheless, the diagnosis he gave AHS was different, "stating wear and tear", of the stovetop. I tried calling Lake Area Appliance at least 8 times, no response or call back. I finally received a response after calling Lake Area Appliance again. The assistant said she tried calling but she kept getting a wrong person. She also gave me the same diagnosis that Mike, the technician, gave AHS, I reached out to AHS and explained the situation, and scheduled an appointment with another technician. read more

My washer was vibrating and making super loud noises during the spin cycle so I filed a claim with my home warranty, American Home Shield, and they assigned Lake Area Appliance Service to my claim. The technician, Mike, seemed friendly and knowledgeable. After putting my washer through the spin cycle to witness the issue, he told me the problem was with the bearings and drum and that would need to be replaced. He said this issue was common for LG washers and was normal wear and tear. However, when I received an update from AHS, they told me Lake Area Appliance had reported the issue was caused by overloading so the repair would not be covered by my warranty (because it was our fault). We are very intentional about how much we put in our washer because we did have an issue with overstuffing a previous one and learned our lesson! I cannot believe Lake Area Appliance lied to AHS about what was causing the issue especially when the technician confirmed verbally with me it was a known problem with LG washers. And, when I tired to call Lake Area Appliance to discuss and see if there had been some kind of misunderstanding, they screened my calls. I ended up requesting AHS send another company out to take a look, and their technician was able to immediately locate the issue and fix it within the hour. DO NOT TRUST THIS DISHONEST COMPANY. read more

UNPROFESSIONAL*** This contractor was sent by my home warranty company. First off, they did not complete the repair. Secondly the repairman was extremely unprofessional. He was spouting political rhetoric the entire time. He made derogatory statements about the president and then stated that only the republicans can save our country. It was obvious that he was a White Christian Nationalist. I kept quiet because he was in my home and frankly, I was concerned about my safety. After looking at this companys ratings I filed a complaint with my warranty company and told them they should do their due diligence when sending contractors to customers homes. If your warranty company sends this company to your home get a new home warranty company! read more

Has problem with my dryer not heating up. Called them to come out the first time, part came within 3 days, dryer was heating up. Less than a month later, stopped heating up again, called them again. Took a week/half for part to come...same tech came out. Less than 3 hours later..same damn problem. This tech is either lazy or doesn't know what he is doing. ATP I'm calling another company. This company came through my my home warranty provider. This is ridiculous. They're too lazy to replace and keep sending the same unprofessional tech. read more

The technician came to repair my stack washer/dryer. He identified the issue, and stated he "had a bad leg, and couldn't move the unit to be repaired." Then left, never to hear from him or the company again. read more

terrible company that don't answer the phone and lied to ahs to close the claim. did not complete the job or call back to complete.

Like all the reviews, this company sent out technician to diagnose problem, Ahs denied claim. Ok, but I still need my appliance working. I've called over 30 times in 5 days. Left a voice mail, called Ahs and still no response. This is the worst experience I have ever had. AHS do better with contractors.​ read more

As you can see the negative reviews out weight the few position ones. Our experience with this company was awful. We were flat out lied to about the reason that caused our appliance to fail, and we have proof that they lied. This Company is in cahoots with American Home Shield. The scam seems to be Lake Area misdiagnosing the real problem and reporting it to AHS, then AHS denies the claims so they won't have to fix or replace it. Please use at your own discretion. read more

They diagnosed problems with my refridgerator and my washer, ordered parts and made the repairs. Donny was transparent, friendly and professional. I was apprehensive because of some older reviews but my concerns were not supported at all by my experience. This was an AHS repair and I was extremely pleased with my service. read more

DO NOT USE THIS COMPANY-THEY WILL DAMAGE YOUR HOME Had a very negative interaction with this company. They failed to correct an issue with my appliance and left a huge floor scratch in the process. After a phone call with the manager Corey Sergeant he gave me a run around about needing to assess the damage to confirm it was from his technician. After that they never followed up until two weeks a 4 emails later saying they closed the service and had nothing to do with the damage. read more

Actually came in no bag of tools or a belt with tools. Stood at my counter for about 10 minutes looking down at his paper, only to say 15 minutes later I can not work on Samsung i'm not certified.. BOY BYE!! u didn't even come in to work.. I should have known from all the bad reviews they already have on Angie's list, but my insurance company did business with them.. Will never recommend or choose them on my own TRUST! read more

I had a problem with my dishwasher and contacted Lake Area Appliance Service on Monday, Oct 17 2022 to send a tech to my home to fix it. The call was scheduled to fit my calendar on Wednesday, October 19 2022 after 2:00 PM. When the tech, Donny, arrived at my home exactly on time, he looked at my dysfunctional dishwasher and immediately identified the problem as an issue with how the washer was mounted in my cabinet. To fix it, he came up with a unique way and then spent time making sure his resolution would solve my problem. He was professional, friendly, very proficient and best of all, my dishwasher is operating again! Thank you Lake Area Appliance for having an employee like Donny! read more

The tech who came out was nice and knowledgeable. I'm giving them a 1 star because they failed to return any of my voicemails or reach back out to fix my problem with my dishwasher. American Home Shield sent them out as part of my warranty. Based on other reviews, This company/owner just doesn't care. read more

Donny came to repair our refrigerator, was friendly, professional. and knowledgeable. He diagnosed the issue with our ice maker immediately and notified our insurance company read more

I just had Mike fix my 10 year old Kenmore Refrigerator and I am very happy to not only have a working ice maker again, I was very happy with their Customer service. Mike showed up to diagnose the problem, they had to order parts and were right on top of it to get them installed once they came in. He was friendly and neat, which was nice considering I have white kitchen tiles. I would definitely recommend them to my friends. read more

Lake Area Appliance Service - Mike - Appliances & Repair Near Me - Rowlett, Texas

I had 3 technicians come out to repair a dryer and reschedule 3 times and the last technician could not get the dryer open and between the other 2 technicians a dent was in the dryer and now they reported to the warranty company that it was my error. NEVER USE THIS COMPANY. read more

They were sent by home shield and told them my dryer broke because I dried shoes inside? I have NeVER washed shoes- and never dried them on a dryer!! The crack started right at the line where the dryer drum was sealed so this was definitely an issue from the dryer. As if home shield needed more excuse they denied my service. The funny thing is Lake Area didn't even send a technician in person just called me on video and already made the assumption just by looking thru video clearly not enough to see where the crack started and not honest enough to tell me they were going to say the reason was something they completely made up. Done with this company and with Home Shield- save your money! read more

This place is a joke stay away...Buyer beware the should shut there doors yesterday. Horrible customer service and response time. We waited weeks and are still waiting. Sincerely dissatisfied customer zero needs to be their rating... Franklin 04/01/21 read more