Great service, fair prices, very knowledgeable and professional!…read moreWill definitely use them in the future. 10/10 would recommend

Highly recommend! Prompt response and excellent communication of schedule, service process and…read moreprice. The repairs to our gas stove and refrigerator ice maker were quickly and professionally resolved at a very fair price.

we bought a refrigerator in Sioux Falls from Dugan Sales in 2024 and there extended warranty on…read morethe item. they moved out of Sioux Falls location and we have been unable to reach them on an issue with the refrigerator. We paid $199.00 for the extended warranty and unable to use it or get our money back. we also have an issue with the refrigerator that needs fixed.

Terrible company that sold us a refrigerator that they were not certified to sell. We bought a…read morewarranty through Dugan and they went out of business. Now we are stuck with a broken fridge that only lasted 1 year before it broke down. I'm glad they went out of business

Lied to us for almost 3 months about the status of our appliance. We were told it would take 2…read moreweeks. Told us it shipped, then it was on back order, then it was "all of the big box stores bought them all". Never once told us they couldn't get it. Never once called us, I always had to call them, even after repeatedly being told they would call and provide an update. Even getting a refund took two weeks and intervention from the bank. In the end this entire process cost us extra money and delayed our home project over 3 months. Would highly suggest looking elsewhere. Abysmal experience.

Joe is great guy to talk to. Lowest prices in town and super professional delivery and install.read more

This is a kid-friendly store, and that's the main reason for my review. It's hard to run errands…read morewith a toddler, and it was really great that the salespeople took it easy on me by following me around the store so we could talk while my toddler explored. Also, knowledgable staff who gave me lots of time, and they price-matched to other local stores.

I hate to have to write this, but I think it is necessary if it could help someone else make a…read moredecision about whether to purchase from Karl's. I decided to buy my new kitchen appliances from Karl's vs. buying from a big box store. I wanted to support local and thought I'd receive better service than I would from a large retailer. Sadly, that wasn't my experience. My new appliances were installed November 2025 and it's been nothing but headaches since. The latest issue was discovered when the light came on my microwave to replace the filter but when I went to do it, I realized I did not have access to remove and replace it. I had to call daily for a week to get to the bottom of what was needed. Service said it wasn't a service issue and they redirected me to sales. It turns out the sales person should have sold me a bump out kit at the time of sale because my cabinets are deeper thanks standard over the range. Nobody mentioned this. Not sales at the point of sale, and not the installer at the time of install. The installer just proceeded with the install despite knowing my cabinets was blocking the vent. And I didn't know it was an issue until I had to replace the filter for the first time. Karl's wanted to charge me for the install to have it reinstalled properly. They also wanted to charge for the bump out kit, which I somewhat get but given all the headaches to this point I thought it would be an easy decision to cover the cost of the $80 kit for all the headaches. This is so unfortunate and disappointing.

Need a new stove? They got that. A new fridge or washer and dryer? They got that too. How…read moreabout a microwave and a dishwasher? Yup. Absolutely need a wax free toilet ring? No problem! And all with that friendly small town approach that you can't get from those big box stores. Plus free delivery on most appliances and top notch service if anything does go wrong. Fully recommend these guys for all your hardware and appliance needs !

Best buy, my electronics home for my necessary and unnecessary products. I'm not overly surprised…read moreat some of the lower starred reviews and can understand why. If anyone in their leadership reads these reviews I hope they take notice of why many people are unhappy. I will be the first to say I absolutely love this store and the products they offer. I'm a total electronics and gadget nerd. I could probably live there. The problem isn't with the products offered. They are high quality. Yeah some things are pricey but if a customer doesn't have enough sense to not buy the platinum engraved $34 HDMI cord when you can get one from eBay for $3.99 don't blame the store, do your research people! Leadership listen up! The problem with your store is the customer service/experience. I don't know what it is, but the employees are not good at reading your customer base. Often times I am left waiting in an area for over 15 minutes without being acknowledged if I have any sort of question. Last December I wanted to purchase remote start for my car. I went to Best Buy and found many options. I waited for 15 minutes just waiting for someone to basically convince me to spend $500 on something I wanted, but had questions over. It would have been a slam dunk sale. I was ready to go, had the money, and was willing to fork it over that day. Not a single person offered assistance that day and I left with no money spent. That lack of customer acknowledgement lost a sale and irritated a loyal customer. Now I haven't been treated rudely by any staff and have at times received great service. However, there have been far too many times where I have been completely ignored and not felt valued. If you can fix this you easily have 5 stars from me and probably many other happy customers. I'll still come back, but it's because I know what I'm looking for I can get in get out pretty quick. Value and acknowledge your customers because it doesn't long for a loyal person to find other options!

I was charged $40 today at the geek squad and he didn't do one thing to correct my problem. In…read morefact, he just told me to call my support desk. Extremely disappointed as he did not have any clue as to how to deal with my problem?

Hi, Ron's Appliance gets my vote! Shawn, was top notch at looking my washing machine over. He was…read morepunching buttons I never knew were there! And he had a quick diagnosis of the problem! Thank you!

Understand that there are two businesses operating out of this location: Mahlander's, the high end…read morelighting store for the well-to-do of Sioux Falls; and Bob's Repair, a mysterious shadow business that is entirely decoupled from the ladies that do lighting. If you think you're going to Mahlander's for repairs, you're not. You're going to Bob's. Your item is placed in the back where it awaits Bob, who may or may not exist. Any status will not be communicated to anyone existing outside of Bob's mind, so any inquiries are answered with "I don't know, ask Bob. He's not here. Call back later." After your item sits for more than a month, you can go retrieve it, covered in dust and dented and scratched. And then the lighting ladies will clutch their pearls and act astonished that this whole scenario may, in fact, have UPSET you, the potential customer. But that's your mistake. Bob's has no customers, only suffering fools.

Gosh I hate to leave a bad review for a small, local business, but my last two visits have made me…read morefeel like a bad person and a bad mom which is ridiculous. The first time I was appliance shopping here a few days ago, the salesman was extremely abrupt and angry when I politely mentioned their competitor's price. If you can't meet that price, just politely tell me why. Now today a completely different salesman helped me. This time I had my toddler with. He was being a normal 2 year old and wanted to explore the store. Rather than the salesman just walking with us and continuing to answer my questions, he just stayed put over by the appliance we were discussing, and his nonverbals toward us were offensive. He clearly did not want my toddler in his store. For the record, not that that it should even matter, but My son was not screaming or throwing a tantrum or hurting anything. He just wanted to walk around the store. The appliance that I probably want to buy is $20 cheaper here with free delivery, but they will not be seeing my business after making me feel this way.