This is possibly the worst hotel I've ever stayed at. The first night we stayed there was a party…read morenext door and it seemed like there were prostitutes in and out until about 2:30am. We brought it to the attention of the hotel desk staff the next day and she blamed us for not reporting it to her night before. We explained we didn't feel safe with the situation and she told us we were wrong. This place is in a nice location but I think people are housed here an it's really not suitable for families or people who want to sleep and not party. Positives: Close to the river Negatives: It's unsafe Smells like marijuana and cigarettes Dirty Loud Staff aren't helpful or friendly

Having been in the area many times, I'm pretty sure this business started out with another life not…read moreas a hotel. Being driven to be the finest hotel in a town with only one, it's motto must be it's important to remember the little things and continue to move forward day-to-day. Upon entering, the front staff were quite helpful. You left the desk with all the information you'd to prepare you. The rooms are clean and up to date with TV set-ups, well tiled updated bathrooms and the like. Lacking a full amenity restaurant, it even has a breakfast bar set-up with particularly good breakfast items, including bagels and coffee. This hotel has much going for it and seems committed to constantly improving.

Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

We like going to this motel when we visit Lewiston. Nothing…read morefancy. Just rooms with a bed and a shower w Soaps and shampoo and towels are provided. Fridge in room. Outside seating for smoking and hanging out. Affordable prices and a GREAT Location! Right across street from the river. Keyless entry. Cable TV

Riverside motel with great location! This is an old school motel in a great area with lots to do…read more Motel room was clean and shower had consistent hot water. They also provided shampoo,conditioner,body wash. Tv was a smart tv with loaded apps if needed. Room also has refrigerator in it. We stayed one night and it was just what we needed.

I absolutely love this hotel and spa. My husband surprised me for a little romantic getaway and it…read morewas amazing. The parking leaves a bit to be desired but it doesn't matter because once we were inside, we didn't want to leave again. It was such a beautiful stay. I never felt more comfortable in my life. At first I was shocked to see people walking everywhere with robes on. I don't know why but I assumed I would see that more at the pool or even the spa but people were reading books in robes in the lobby, hanging out at the bar etc.. It was really refreshing to see. Once we got in our room we threw on our swimsuits and grabbed our robes. We spend most of our time at the outdoor pool the first day. It was so amazing. I absolutely love the idea of going into warm water when it's cold outside. The contrast in temperatures is so fun. I've been in hot tubs in the winter but an entire heated swimming pool just brought out this child-like joy that I can't explain. I had way too much fun. Then we made our way down to the hot spring. That was my absolute favorite. You can book your time frames in advance as much as you want. There's a 15min limit to each visit which is kind of annoying but understandable. It makes it so everyone can get a chance to enjoy it without overcrowding. There were several couples that didn't follow the rules and just stayed there well beyond the time. They would be there when we got in and still there when we left. That kind of annoyed me that staff doesn't monitor the hot spring to prevent that from happening but it is what it is. We just stuck to the rules and booked so much that a few times we had the whole hot spring to ourselves. It was such a nice experience. It's super close to home for us and we will be back for sure. I'm obsessed.

Beautiful place old and quaint. No valet. Needs a few upgrades in the rooms (lighting). Bathroom…read morewas very clean and modern. outdoor pool was quite small and they allowed children in it. The noise level was not relaxing and you had to dodge them playing. worst thing they allowed small children in with their saggy yucky diaper that really grossed me out. Indoor pool was quite warm. when I was swimming hairs kept getting tangled around my fingers. That was a huge yuck. Hot springs pool very small and when the jets were not ,on you could see stuff floating on top. we did not want to chance it. The next day we did not go swimming at all, we left. Staff was good.

Such a great place for a retreat! I spent a weekend here with around 100 women. The grounds are…read morebeautiful and so relaxing. The public areas inside the main building are spacious and comfortable including a cafeteria with a salad bar. The rooms are small with a bed, recliner, desk, sink and mirror. Showers and facilities are shared. There are both single and double rooms, you can choose your preference when you reserve with your group. During the week. The Sisters rent some of the rooms to Canadian NU students so they don't have to do the border crossing every day. If you go for a weekend retreat, no worries, the students are not there on weekends. . The grounds are across from the Niagara River and the Stella Niagara Preserve, which is a great place to kill an hour or two during nice weather. Walking the trails to the river was probably my favorite part of the weekend. The Sisters have a couple of keys to the chapel on the preserve so if you want to go inside (trust me, you WANT to go inside), make sure you check out a key before you head over. Another little gem is the pottery store. It has extremely limited hours, I believe it was open for 2-3 hours for us on Saturday, but it is not to be missed. One of the Sisters makes pottery and sells it at very low prices. I wish I had known ahead of time so I could have brought some cash. Next time. The campus is about ten minutes from Lewiston, is its easy to run into town if there is anything you need

I was going to write a Complex review since this is a Complex, but instead I will keep it simple…read more(stupid), and tell you about this beautiful building near Lewiston and Youngstown (that's NY and NY, not ME and OH). It's my mother's fault that I'm writing this review. We were on our way back from Fort Niagara to Buffalo, and she spotted this gorgeous structure, and insisted that we walk around it and pretend we were in Europe (basically). Some of the popular buildings in WNY are "less than Stella", but this one is spectacular, I'm surprised that I'd never heard of it before. It reminds me of some of the grand old churches on the East Side of Buffalo, but it's way up where you don't expect it. If you've never seen this complex, and you like grand old religious buildings, I recommend scoping it out.

Just got back from visiting Niagara Falls, and stayed here. I really liked it. I went on a…read morecharter bus with a group of people and lucked out and got a room on the 20th floor with a small deck overlooking the falls. Incredible view from my room of the Falls and nightly fireworks. The hotel has everything you could ask for: a convenience store, gift shop, Starbucks, multiple restaurants, a spa, a small gym, and both an indoor and outdoor pool. The room was clean and had everything you could ask for. Really, the complaint was the limited TV options, but I probably only spent a few hours in my room, where I wasn't sleeping. The hotel is within walking distance of a lot of the attractions, and just minutes from the border crossing. Really couldn't ask for much more.

Travelers be AWARE !!!! Do not at any cost book this hotel …read more They will nickel and dime you for everything . Old rooms , nothing works in the rooms . Filthy so dusty that you will have an asthma attack if you stay . Fridges don't work . If you are going to stay make sure you take before and after pictures of everything you do . Do not book at the spa . Don't accept the bathrobe they give you . It's a scam. Once you accept it and return it they will hit you with a $120 fee . Nothing is done by rules . It's all scam . Travelers this location is not prime location. Don't get fooled by the pic online . Don't book or be ready to run in circles once you end your vacation . $56 for parking Basic cleaning to the room after you ck out $200 Old bathroom . Dirty stained towel . Good luck and search for a more decent hotel . I'll give it an " D- " .

We arrived on a Weds and stayed for 3 nights. The front desk associate was delightful upon our…read morearrival. She checked us in promptly and gave us some tips on activities to do. She was a doll. Our king room was spectacular. (I actually picked this hotel because I thought the wallpaper was very cool). It was nice size room, clean and the bathroom is huge! There was also a nice letter from the GM, Lenny, on the desk and I loved that. Most hotels don't do that - it was such a nice, personal touch. Our mini fridge didn't work and the maintenance gentleman replaced it immediately. The hotel has a quaint little bar and both bartenders, Kevin & Vinny, were very fun to hang with. They both live in a nearby town, Lewiston, and suggested we go there for lunch. What a cute town!! Such a nice area to walk around and many shops to visit. The hotel also serves a great breakfast. You have a choice of hot and cold items. It was just as good as any local restaurant! Overall, our stay was awesome and I would stay here anytime I visited this area again! Thank you Lenny & staff!!

This hotels is old and tired. The first room they put us in should not be used. The ceiling paint…read morewas peeling on to the bed. The wallpaper was coming off and there were home above the shower that looked like they had mold. To their credit they did come check it out and promptly moved us to another room.

I am putting this hotel in top 5 cleanest hotels I have ever stayed. My compliments to the house…read morekeeping staff. Even the halls, lobby area, outside, and stairway were spotless. The hotel is very nice. Rooms are decorated beautifully and bed had great linens. I prefer a firmer bed but still it was comfy. Not quite the typical marriott furniture. For example, an area rug over laminate hardwood floors. And a cart that held the mini fridge, safe, and Keurig. I am a lifetime Marriott platinum member and we enjoyed the benefit of their complementary breakfast. You order off the menu (not buffet) and it was delicious. There is an outside patio area with comfy chairs and firepit...shares the space with the attached restaurant (Jazzboline). Would have liked to try the attached restaurant, but yelp reviews made it sound terrible. (I depend on yelp reviews). We stayed in the courtyard room behind the main building. Windows do not open and no pool. We were traveling through town and stayed one night. Kinda glad it was just one night...the area was just okay. Not much in walking distance more of a city residential area. Overall, it is was a very pleasurable and nice stay.

This was one of my best stays at a Marriott property in a long time! Several of us came here for…read morebusiness in the area and we made reservations here based on a co-worker's suggestion. Upon pulling up outside it doesn't look like much, but once we entered the first thing we noticed was the amazing décor. The customer service from all the staff working the desk and lobby café was also excellent! Checking in was smooth and perfect, she hit all the topics and was very happy, professional, and engaging. She told us lots about the property and gave us an excellent lunch recommendation too! Once we got into the room, it was perfectly decorated just like the common areas we saw upon entering. The tile inset on the bathroom floor and shower floor looked amazing! The bedding was great, flat, and comfy too. Ergonomics of the room were also designed for ease and comfort! They also have a Cadillac Escalade that they use to provide free rides to guests... Anywhere in the area within 5 miles, typically running until midnight! We were fortunate to grab a couple of rides with Marty, who was very engaging and helpful! He took us to a work reception nearby and told us to call him when we were ready to be picked up, which we did and he promptly came back to get us! Shower pressure and quickness of the hot water was perfect! TV also worked perfectly! We enjoyed our visit so much that we'd return to the area just to stay at this hotel again! Highly recommend staying here when in the area! I average staying in 1.5 Marriott properties weekly and based on the poor and inconsistent service at many of them, I wish the management here would train the others on how to keep a property beautifully clean (this place has been here 7 years and it looks brand new still!) and how to provide great service!

I wished I lived closer so I could come here every month!…read more What a wonderful spa in the heart of Niagara on the Lake. My bf and I had a little spa day here. His first time! I'm glad this was his first experience, as this is what he has future spas to compare to lol. Check-in was super easy and fast. We were guided to the change rooms. We came on a Thursday afternoon, so it wasn't too busy. I mostly had the change rooms to myself. Inside the lounge is dim, with soft music it's perfectly relaxing. The lounge offers a great selection of teas. Lemon ginger is my favourite, which they had. They also have espresso pods. Of course they have some spa water, which was super refreshing. The main thing that surprised me was the selection of snacks they had! I've never been to a spa where they had basically unlimited snacks in the lounge. They had granola, cookies, brownies, biscottis and more. My bf received a 30 min massage, which focused on one area and I had a 60 min massage. My masseuse was friendly and very knowledgeable. I would have appreciated a deeper pressure on my legs and arms but the duration on these areas, was so short (as requested) I barely thought to even let her know I'd would like her to go deeper. I did let her know in the beginning though, that I do like a firm and deep pressure. Overall, she was just ok. The experience was still relaxing and she did loosen my neck and shoulders, which is what I was there for mainly. I so so appreciate that she used a hot towel to remove the oil on my back and the back of my legs. I love when spas do this. But I wished she had also done this after she worked the front of my legs and arms. There was so much oil on these areas, it would have been nice to have something to wipe it off. I did end up using the shower, since the oil really bothered me. The showers are spacious and I like that there's an area inside the shower to keep your belongings. I love the fact that they use loccetaine products. The scent they use is so nice. They also provide mouth wash, q-tips, cotton pads, hair ties, combs, plastic bags, tampons and a hair dryer. Check the drawers for the hair ties, combs and tampons. I wish I had checked these earlier cuz I really needed a hair tie lol. Oh and they also provide robes, sandals and towels. A wonderful experience from start to end. I think it also helped that the spa wasn't too busy that day. I'm excited to come back and try more services. Maybe even the hydrotherapy!

The restaurant! We were having a night out to watch White…read moreChristmas at the Shaw. We made a reservation. They kept the reservation. Seinfeld episode. Katie our waitress was amazing. Explained the set up, the new renovation, and history of our spot. Food was perfect. Service was Amazing. Timing. Temperature of the food. The music. The vibe. The set up. All the very best!