we were disappointed in our stay at the Comfort Inn. Starting with no curtains at the window. So we…read morewere awake at 5 AM. There was someone hair all over the bathtub. It had not been cleaned. The stopper in the sink was broken. refrigerator was dirty. The communal microwave on the first floor looked like it came from a college dorm room. We were one of the first to get to the breakfast area and there was no syrup there was no juice. The milk was room temperature. was a nightmare. There was one person working the desk and 30 people in line. Not her fault just bad staffing. The food truck area and back of the hotel was filthy. Trash cans, overflowing trash everywhere filthy tables. I also found dark hair on the blanket that was not ours. Overall housekeeping needs to do a better job.

We arrived at 5, we were eventually given a room that was already occupied and then had to wait…read moreuntil after 6:00 pm to get a room. It seems as if the place is very understaffed. The public areas were dirty, the landscaping is neglected, the breakfast area was dirty and the help failed to wash her hands after refilling juice machine, mopping the floor and wiping tables. The whole checkin process was chaotic with only one man trying to handle everything including a bus load of people who arrived after us. I would like a partial refund. Worst checkin experience we've ever had and dirty.

Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

We were pleasantly surprised. Such nice, friendly and welcoming staff. The hotel has an ambiance of…read morea forgotten time that has been updated with modern touches. From our room on the 6th floor we had a great view of the fireworks show over the falls. The only difficulty some might have is parking as all parking in Niagara Falls is at premium so make sure to mention you need a space if you drive there and get reservations early to ensure the space. We did our reservation a couple months early as we needed a disability parking spot and their lot which is a secure locked and gated area was great. In and out privileges great.

This hotels is old and tired. The first room they put us in should not be used. The ceiling paint…read morewas peeling on to the bed. The wallpaper was coming off and there were home above the shower that looked like they had mold. To their credit they did come check it out and promptly moved us to another room.

My youngest son and I spent a night here easing closer to home after a trip to Toronto. There are…read morequite a few positives, first the hotel is very close to the border and the freeway. There are also tons of dining options a short drive away. Employees were very friendly. Room appeared clean, hotel seemed somewhat new, and the room was a fair size. The meh...pillows were awful, breakfast temperature was kind of tepid. Pool water wasn't too warm either but my son did enjoy swimming around and was alone. Overall I'd definitely consider spending a night here due to overall ease of access but no longer. It's a Comfort Inn, the stay will be ok, nothing exceptional but serviceable.

My husband and I ditched reality for a couple days to lodge at this Comfort Inn for a Valentine's…read moreweekend stay'cation. I am a long-time Choice Privileges member and was able to get a great deal for two nights using Points-Plus-Cash, just $68 total out of pocket for both nights! This hotel is located just off of the I-190, behind the movie theater and Home Depot plaza. It seems to be a newer'ish build. One issue with the lobby, for me anyway--IT STINKS. LIKE VANILLA CUPCAKE PERFUME IS PUNCHING YOU IN THE FACE. REPEATEDLY. Most people probably enjoy this aroma, but for someone who is sensitive to fragrance, I got out of the lobby as fast as I could, and was glad I brought my migraine medicine just in case. I would recommend toning down the vanilla smell, some, sure, but this was WAY too much. We had a King standard suite. It was oddly a MASSIVE room! There was TONS of space, so much so they should really add a small table and couple chairs to the room, as it could easily fit it. The room was clean, and the bed was very comfortable. The shower had plenty of hot water and good pressure. The room also had a fridge and microwave, all clean and in working order. The hotel has a small indoor saltwater heated pool. The pool stays open until 11pm. That was nice as many hotels close up pools too early. We went down late Saturday and had the pool to ourselves for an evening swim. It was nicely warm and pleasantly quiet. One thing that wasn't quiet though--the rest of the hotel. One issue is the walls of our room were too thin. There was a youth hockey team dominating the hotel this weekend. Yes, they were loud, but even so the walls didn't seem to buffer much of anything. And these families could care less about any other guests, as they let hoards of kids rampage up and down the halls all hours of the day and night, and the room's closed door let a lot of noise in that way too. We have kids, I get they are loud, but never in a million years in all of our travels did we or would we ever let them just screaming-storm the halls. AND we even saw some adult men, either dads or coaches, wrestling with kids and banging on the walls in the hallways. Some moments of this? Fine. But hours on end? Very poor parenting IMHO, but I digress. Just a warning that if you stay here they seem to accommodate sports team families, and if they are rowdy, you will hear it. Had it not been for them, and the pungent-vanilla-chemical-fragrance smell in the lobby, our stay would have been entirely enjoyable. But due to the ruckus, I am docking a star for too thin walls and the staff didn't seem to care about the chaos throughout the whole hotel that weekend. But if we get another good deal for a future weekend getaway, I would roll the dice and stay here again.

Mother days brunch was better than any buffet I have eaten at Disney. The selection of food was…read moreincredible and if you walked away hungry it was your fault. Service is always wonderful . It is why we come back.

This hotel is used by tourists visiting Niagara Falls. We were not disappointed in our stay at this…read morehotel. The hotel employees were excellent and they went overboard to help their guests. We had a view of the Niagara River from our room and we enjoyed it. The room and bathroom were clean, and the furniture was new. We stayed during the busy season of the niagara falls season. This is a highly recommended place to stay for one visiting Niagara Falls.

The Niagara Falls Marriott Fallsview Hotel & Spa is one of the most impressive hotel experiences on…read morethe Canadian side of Niagara Falls, particularly if your top priority is the view and access to activities. But be forewarned: there are two Marriott-branded hotels located almost next door to each other another -- the other is directly across the street. I saw one couple confused about their booking. They were at the wrong hotel. It appears the the hotel most people are seeking when they book the "best view" is usually the Niagara Falls Marriott Fallsview Hotel & Spa at 6740 Fallsview Boulevard. The nearby Niagara Falls Marriott on the Falls at 6755 Fallsview Boulevard is a separate property. I was very pleased with the Fallsview Hotel. Unlike many hotels that advertise a falls view but have only a partial glimpse, the hotel's location provides a sweeping panorama of the falls. Most rooms seem to have a falls view. Higher-floor rooms offer an almost cinematic perspective, especially during the nightly illumination show and when fireworks are scheduled (nightly at 10 p.m. after May -- those poor gulls and their babies!). The facilities are extensive. The hotel features the recently renovated Burning Springs Spa and Thermal Pools, a fitness center, indoor pool that is sadly less that 5 feet at the deepest point, direct access to the Fallsview tourist district and convenient connections to nearby attractions. But spa access is not included in the stay-- such a disappointment. Generally, the property feels more like a destination than a standard convention hotel, with many public spaces oriented toward the falls. That includes and onsite Starbucks and Mortons steakhouse, plus a gift shop with a massive assortment of items: clothing, hats, bathing suits and goggles (even for the kids), maple syrup treats, medicine and beverages, etc. The biggest surprise for many guests is parking. Valet parking is convenient but expensive, currently around $80 per day, while self-parking is approximately $50-60 per day and located off-site rather than directly beneath the hotel. Valet service may be worthwhile because the self-parking lot requires about a 5-minute walk and the hotel arrival area can become crowded during peak times Overall, the staff was great -- they even sent up a red velvet cake for our anniversary! And the king suite (23rd floor) was sizable and comfortable, with a jet spa in the room looking directly toward the falls. The bed and pillows were also comfy. They also have two seats right in front of the windows with spectacular views. But there were so many bugs -- dozens and dozens gathered on the exterior glass -- after dark, we opted to keep the lights off. Not a concern, though. I would definitely stay here again.

I was really disappointed with this stay. The view of the falls was incredible, and honestly that…read morewas the only thing that lived up to the price. For what this hotel charges, even if you're using points, I expected a much nicer and better maintained property. Instead, the entire hotel felt run down. The lobby had obvious water damage on the ceiling with peeling paint, which was not a great first impression. There were plenty of elevators, but it seemed like half of them were out of service during my stay. The room was no better. The shower curtain looked dirty, the towels did not feel clean, there were chips and scratches all over the furniture, peeling paint around the windows, and cracked bathroom tiles. Everywhere I looked there were signs that basic maintenance had been ignored. Even Morton's Grille was disappointing. For a restaurant that is supposed to be more upscale, it was dim, the chairs were peeling, and it just felt worn out. What made it even more frustrating was seeing the hotels around it. I went into the Hyatt next door and it was beautiful. Even the Marriott across the street, which does not have the same falls view, looked much newer and much better maintained. It made me wonder why this property has been allowed to get into this condition. The view is absolutely amazing, but the hotel itself does not match the price at all. I left feeling like I paid for the view and nothing else. I would not stay here again unless the property gets a major renovation.

Just got back from visiting Niagara Falls, and stayed here. I really liked it. I went on a…read morecharter bus with a group of people and lucked out and got a room on the 20th floor with a small deck overlooking the falls. Incredible view from my room of the Falls and nightly fireworks. The hotel has everything you could ask for: a convenience store, gift shop, Starbucks, multiple restaurants, a spa, a small gym, and both an indoor and outdoor pool. The room was clean and had everything you could ask for. Really, the complaint was the limited TV options, but I probably only spent a few hours in my room, where I wasn't sleeping. The hotel is within walking distance of a lot of the attractions, and just minutes from the border crossing. Really couldn't ask for much more.

Travelers be AWARE !!!! Do not at any cost book this hotel …read more They will nickel and dime you for everything . Old rooms , nothing works in the rooms . Filthy so dusty that you will have an asthma attack if you stay . Fridges don't work . If you are going to stay make sure you take before and after pictures of everything you do . Do not book at the spa . Don't accept the bathrobe they give you . It's a scam. Once you accept it and return it they will hit you with a $120 fee . Nothing is done by rules . It's all scam . Travelers this location is not prime location. Don't get fooled by the pic online . Don't book or be ready to run in circles once you end your vacation . $56 for parking Basic cleaning to the room after you ck out $200 Old bathroom . Dirty stained towel . Good luck and search for a more decent hotel . I'll give it an " D- " .

If you want a casino and a nice room book it. If you are looking for good food at a decent…read moreprice.... RUN. In short Blues Burgers .. bland and expensive. Three sisters breakfast buffet. ... expensive continental breakfast. (Same free at a name hotel) Bear Claw cafe ... Epic huge donuts and decent coffee. (The only plus I've found here!) The rooms are nice and clean and the Shower is roomy and nice and powerful. I'd give another half star for the swimming pool and gym. Also has a full spa. Another negative is the attitude of the casino attendant that stopped us from walking through with my 20 yo daughter. She had here carry a yellow card and stay on the red carpet. ( I understand this being under 21) but just her attitude of incredulousness that we were trying to pull one over on us. She should be fired! Not a good look for Seneca Niagra.

We spent one night here - Boyfriend booked the room this time, and I had no idea he had selected a…read moresuite with jacuzzi, which was a nice surprise! Beautiful view from our suite. I've never smoked, so I notice cigarette smells easily, and wasn't bothered by it in our room. It *did* reek of cigarette in the lobby and around the casino however. Unpleasant. The bathroom was amazing with a large shower. Very spacious. Room key was needed to access the elevator and your floor, which was great (*cough* The canadian side Doubletree needs this right now *cough*) The US side of Niagara Falls is super sketchy and just for that I wouldn't be in a hurry to return - I also have no interest in casinos so there's not much for me to do here. Staff was polite. Overall I would stay here if I was on that side of the border.

Poor cold shoulder customer service and room has an odor with broken lights and moldy sink. Overall…read morehotel is not clean with over rated price.

We booked a room for Saturday, the location is good, it was busy, the staff is good but things were…read morenot the same as it used to be because of covid. When we checked in the front desk lady said there is no microwave and no kettle in the room because of covid. I thought there is no TV too because people use remote control. Then comes parking, if we park in front of the hotel it is $50 and if we park across the road it is 21$. I think the parking was too expensive since there was no breakfast, nothing in the room, they could give a better rate for parking. Then there was a stain on the pot which totally disgusted me and the sink was clogged, the ice machine was not working. That was our experience of this hotel. Niagara falls Ontario

Stayed for a long weekend and it was a very goid experience, staff is very friendly, and yes i…read morewould come back.

My room had fleas, bed bugs, and broken blinds. The woman at the desk refused to clean the room or…read morechange it. No housekeeping was done during my 3-day stay. The place is extremely unhygienic and can make you sick. Further, the woman running the motel took $100 cash deposit at check-in as a refundable security deposit but refused to refund it at check-out. She retained it for no reason. I asked for a damage list and a recorded joint inspection of the room, but she refused. "Report me or review me as you like, and don't come back" was her response when I asked for a refund. She is a seasoned cheat. In the US, I have never come across a business with such low ethics. This business is a stain on this country's otherwise high ethical standards.