Had our first check up for our pup. Receptionist was great! The Veterinarian was very kind and…read morepersonable. He practiced some training exercises with her and gave us great tips! Highly recommend.

I have going to Family Pet Hospital for over 5 years and they are the best…read more Dr. Iqbal is the best. He is professional, knowledgeable, very caring. My little dog Mindy has has several issues, and Dr. lqbal always has always been patient, caring and explain everything to me step by step. The staff are always friendly, and the their place of business is always so clean.

We took our senior bully Roma aka MoMo to the vet today for a growth on her side and overall…read morecheckup. The doctor and entire staff were absolutely awesome. Dr Breidenbaugh was so sweet and attentive to our girl and made us feel like we're in the right place. She was so gentle and extremely reassuring during the entire process. I would highly recommend this hospital to anyone who has pets. You won't be disappointed. This is the only place we will go for our precious fur babies medical care.

Really bad. They treated my pet nicely but they treated me like garbage. After being an established…read moreclient with no kind of outstanding balance or history of missing or late appointments, for a regular check up I was asked to prepay. Apparently I wasn't a sure prospect on their books. Of course I was mortified but I just wanted peace so I went along with it. The day before our appointment I received a phone call to confirm that I and my cat would be at our appointment. I confirmed this. I had already taken the day off work and arranged for transport, and paid for the appointment. The morning of I received an unexpected call from Perry hall canceling my appointment. Perry hall found me as an established client necessary to prepay, yet couldn't keep thier own appointment. These people are arrogant and unapologetically rude.

made a very nervous puppy feel at ease, and the prices were cheaper than I thought. Dr.Schulmeyer…read morewill be Luc's vet from now on

I switched to this Vet after my other Vet sold his practice. I have been extremely disappointed…read morewith their level of care recently. From not being there with I showed up for my appointment to no emergency visits during office hours for my puppy getting medicine off my counter. This last time I accidentally cut my dogs tongue and they referred me out! Again during office hours but last in the day. Guess they wanted to get out on time!

I've had a very disappointing experience with Northwind Animal Hospital, especially because I have…read morebrought both of my Golden Retrievers there since they were puppies and had generally positive experiences in the past. One of my dogs is now five and has severe anxiety. This became much more noticeable after he was neutered. We have been trying medication, but it does not seem to be working, and his anxiety has continued to get worse. He shakes when I leave, breaks pieces off my door if he is outside for even a few minutes, and will barely leave the house or get in the car. When I called and explained how serious this had become, I was told to bring him in for his annual visit. Over the next couple of weeks, he seemed to get worse by the day. I responded to their text message because I was frustrated and concerned. I understand my message likely came across as frustrated, because I was. I was trying to get help for my dog. What made the situation more upsetting was what happened after that. After I sent the text, I saw Brittany McMahon's name appear as having viewed my Facebook story. Brittany is the assistant manager, and she was also the person I ended up speaking with by phone. During that call, she told me the team had reviewed my text message, so there had clearly been dialogue among the team about my complaint. I am not claiming to know exactly what was said, but as a customer, that sequence did not feel neutral or professional. I sent a frustrated message because I was trying to get help for my dog. I was then told the team had reviewed that message, and I also knew that the same manager involved had looked at my personal social media. Readers can draw their own conclusions about how that feels from the customer side, and what a customer might reasonably wonder about the dialogue happening around a complaint in that situation. The call did not feel helpful or compassionate. It felt like I was being judged for being upset, rather than supported through a difficult situation with a dog who has significant anxiety. Instead of feeling like the practice was trying to help me figure out next steps, I was told they could send me my dogs' records. I understand the practice may be going through a leadership change, and maybe that has contributed to the experience. But as a long-time client with two dogs in their care, I expected more support, follow-through, and professionalism. If you are taking your pet there for routine annual visits, your experience may be fine. But if your pet has special needs, behavioral concerns, or a more complex situation, I would be cautious about relying on this practice for support.

We had our first vet appointment at Northwind Animal Hospital this week and so far we are really…read morepleased! We got checked in really quickly and the clinic looks nice. Laura Jean was the vet assistant and she was so great with our cat. She really loved on him and he wasn't afraid of her at all. I hope she doesn't mind that I took a photo - it was just such a cute moment when she held him. Dr. Lentz was a really nice and knowledgeable vet and took time to answer our questions. She trimmed our cats nails with ease. The whole appointment was quick but we got everything we needed. We found out our cat has worms and they were prompt in calling us and getting us the medication. We're still waiting to hear about the blood work but so far so good with this office.

Good for regular appointments but don't call if you have an emergency. Prices are different for…read moreneutering or spaying based on the doctor you see.

Do not waste your time here, every time I do I'm told that they can't help my dog for one reason or…read moreanother. He broke his leg in February because of all the ice and they were the first place I went because they were closest. They immediately told me he would need surgery that they couldn't do. So I took him to Falls road for the surgery, but I was told that they could do his bandage changes afterwards. I took him here twice afterwards and they bandage changes they did along with the sedative they used ended up bothering him so they told me how to do the bandage changes myself and how often. I followed their instructions but this recent spike in humidity caused a bandage to get wet and I think the surgery incision started to get a little infected. I brought him in ASAP as I was instructed. I called ahead of time and came in at noon like they asked me to. This time I dealt with a vet I hadn't seen there before, who didn't even bother introducing himself. And literally the first thing this man had the audacity to say to me was "I'm confused about this" I explained how I had been doing the bandage changes as instructed by the other vet who works there and he proceeded to speak down to me like a child, eventually asking "why does your dog even have this incision" proving that he hadn't even looked at my dogs records. When I explained how he broke his leg and needed surgery, and how they should have his xrays on file, he goes to the computer and finally looks up my dogs records just to say "oh he did break his leg" as if I were lying to him before. The unnamed Doctor removes the bandaging I had done the day prior and says "this is a mess. I don't have time for this, I'm leaving in an hour" tells me to just go somewhere else and pushes me out the back door so that people in the front wouldn't see that they sent him out the door without so much as cleaning or bandaging his leg back up. I'm never going back to Fullerton animal hospital again and neither is anyone else in my household.

I started using BetterVet Baltimore two months ago. I am disabled, and I felt bad because I cannot…read moredrive, so every time my dog needs to go to the vet for some thing, my husband hast to take off from work so he can take her. I found this to be a much better option! My dog feels much more comfortable because she is at home, and Dr. Anna, Kate and her vet tech, Javier, are both amazing. As I mentioned, I am disabled. I am visually impaired, so Dr. Anna, Kate and her vet tech took extra time to explain what they were doing in case I wasn't able to tell. They took extra time to tell me all of my different options to help my dog, who suffers from chronic allergies, and itches all the time. The cost of a checkup and the medication's are comparable to those of my local vet. The only additional charge is the travel fee. However, for me, it is definitely worth it because of the convenience. However, they also offer a program you can sign up for that helps to cover this cost. Dr. Anna Kate was kind enough to tell me a little about it during their visit today and I plan on looking into it. Dr. Anna, Kate, and Javier are both incredibly kind and compassionate and very professional. They answered all of my questions, and never once made me feel like they were rushing. They took their time with my dog, and we're very loving with her. I highly recommend this mobile vet service. You will not find two more compassionate and amazing people than Dr. Anna Kate and Javier! (I tried to take a selfie with them, but did not realize my phone was on portrait mode. So they appear kind of blurry. Blind girl problems!)

Vets are friendly and it's very convenient. We have 3 dogs so getting them to a vet appointment is…read moredifficult.

Saved my cat's life when he had a crystal blockage! They even were able to accommodate overnight…read moremonitoring when he needed to have a catheter placed. They were super nice and made me feel calm in a moment of craziness. They have also made sure to follow up with him in person and over the phone.

Overcharge as compared to other animal clinics nearby. Expertise and experience are on average.read more

I just moved to Batimore from DC and I have two veery senior dogs. The elder became sick and not…read moreonly was it the 4th of July, but he was too sick to travel in the car. Dr. Johnny showed up several hours later, right on time and delivered the very best care we have ever received, my pet is better than ever. If you have a senior dog and want to have the highest-level medical care and advice in your home - call Dr Johnny. He is careful, gentle and professional.

I came across Vet Pronto the day after adopting my kitten-- she was sneezing, had a stuffy nose,…read morewas incredibly lethargic, and frankly scaring the pants off of me. I work from home and wanted to get her seen as soon as possible. When I opened vet pronto, I was able to schedule an appointment the same day (!) and soon after I chose a time, got a phone call asking to take a picture of my cats records to send via email, which are now available to me on the free vet pronto app. Then I was sent information about the upcoming visit and the veterinarian bio. Dr. Johnny arrived to see my cat later that morning and made me feel so much more at ease about everything that was going on with her. He was easy to talk to, answered all of my questions, gave my cat a thorough exam and was able to administer the medications she needed right on the spot. The one medication he didn't have, he picked up himself and dropped off to my apartment the same day. He gave me pointers on how to make her feel better in addition to the actual medications and genuinely made me feel like the whole thing was something I could handle, and my new kitten could too. He walked through my bill with me before any charges were made, recommended an excellent pet insurance company, and followed up with me multiple times to check on the health of my kitten. She's freakin awesome now, thanks to him. Our next visit was a wellness exam and he, again, went above and beyond what I would ever expect from a veterinarian appointment. Though i initially thought it might be weird having someone come to my apartment, it wasn't weird AT ALL. If you have a kitchen counter, you're good to go. It saved me so much time, my cat so much stress, and was hands down the most attention I've ever had a pet receive at a vet appointment... Ill never use another veterinarian "office" again. I highly recommend vet pronto, and more importantly, Dr. Johnny!