I inherited my cat from a family member. I hadn't had a cat before, so I'd never been to a vet…read morebefore. I noticed my cat's anus seemed irritated so I took him here. The vet techs were nice. When the male vet came in, he barely introduced himself. I tried explaining I'm new to cats and wasn't familiar with how vet visits go. He then asks me to "scruff him." I have no idea what that meant, I just said I'm new to cats. He seemed irritated and brought in a vet tech. I thought he was just going to look at his anal area, only to discover he was expressing my cat's anal glands. Did not explain to me what he was going to do nor what an anal gland expression entails. Then he tossed the pus covered paper towels into the trash, and missed. And left it there. I tried asking more questions and felt dismissed. At one point the vet literally just ignored me as he was writing notes. Oh, he listened to my cat's heart and lungs and said everything "sounded good." It's two months later at a different vet, and my cat has a heart murmur and asthma! I brought my cat back one more time for another anal gland expression. When I called ahead asking for the price, they told me it would be $20 + $5 vet tech fee. When it was time to pay, it was $30 or $35 + $5 vet tech fee. Felt like they were just pulling out random numbers. The vet techs were nice overall, but after all of that, I just got a weird vibe and won't be bringing him back.

I cannot say nicer things about the staff here. They really are amazing. I've had four cats as…read morepatients there for the five years, and everyone has always been responsive, helpful, and it is clear that everyone there really cares for all of these animals.

Sadly, I feel like this place just gets more and more expensive as time passes. For example, our…read moredog needed to get a shot and the price for fast paws went from $5 to $10.30?!?! Was Everhart bought out by a corporate consolidator which jacked the prices so incredibly high?? I really liked this practice. I referred so many friends to this practice because I held them in high regard, but now I am hesitant to do that....

My cat was a patient of Everhart beginning in 2017. A few weeks ago, she developed symptoms of…read moreincreased drinking and urination. I called during normal hours to have her seen. They told me they could not see her right away but recommended I take her to an urgent care. I was surprised, because isn't that the reason you have a relationship in the first place, for when there's an emergency, to get her seen? It turns out she was diagnosed with diabetes and then had to go to another place for an overnight at the Cat hospital. I was told she should be seen by her regular vet for follow up. Everhart was unable to give me a follow up appointment other than having come in all day and stay in a crate to be seen. I did that, which severely traumatized her.It also made her blood sugar, skyrocket, which is exactly the condition I was coming into have get better, not worse. A few weeks later, she developed breathing problems. I again called Everhart during normal business hours explained the situation and was told I could not bring her in. They said "we are closing soon", even though I live five minutes away and they were still open for another hour. They told me repeatedly how shortstaffed they were because one vet was out on maternity leave and another was on her honeymoon. I'm sorry, this is a staffing issue that was completely foreseen and should have been planned for in advance. I ended up taking her to the emergency room, had an absolutely traumatizing five hours there. One of the questions was what is her regular vet and when I told them it was Everhart, they said "oh yeah, we've been getting a lot of their people here." Long story short, my cat was so traumatized by that experience, and I was so discouraged by the complete lack of access to non-traumatizing medical care (which should have been provided by her regular vet, with whom I had a relationship going back to 2017), that I made the difficult decision to have her put down at home. she died in my arms. Everhart failed me in the most important three weeks of my cat's life. Don't let them fail you and your cat. Go elsewhere.

We have been bringing our dog to this vet for years. Simply put, they are amazing…read more Scheduling appointments is easy and convenient. They are very flexible. If you need more than a vet tech appointment and they are booked, they work with you to at least get you in quickly and have the vet Stop by. Obviously there are limits, but it's wonderful to have a group of professionals who clearly are focused on your dogs health and less concerned about a rigid schedule system. Medication refills are easy and fast. We have had great experiences with them for both routine care and actual illness/surgeries. Parking is easy and plentiful.

Wouldn't recommend this Veterinary Hospital due to very poor in-office communication, and how some…read moremembers of staff seem to be uncomfortable around very sweet and small kittens. See below for details. All records/documents were provided (at the businesses request) in advance of the appointment, the front desk confirmed receipt of the same. We were told that they must review documents before our appointment time, no matter what. At the appointment, tech claimed they didn't receive any documents. I showed proof that this was untrue and had to explain my pets history to the tech. Later, when the veterinarian came into our room, she had not reviewed the history/documents provided nor been updated on anything by the tech. I was then advised to get my kitten a specific treatment and vaccine but I had to remind them she already had it done, which was in the records and history I already gave multiple times by now. If they had treated her without my reminder, my kitten could have become severely sick. Additionally, the staff did not seem concerned with how they physically handled my docile and sweet kitten. At the end of the appointment, there was no advice given for our situation but we were charged $100 to be seen. It was acknowledged that if they had reviewed the documents before the appointment, as they specified they would do, then the appointment was unnecessary. I recognize that there are specific protocols in place to keep staff safe but those protocols were extremely unnecessary in our situation. I wish they were more careful as my kitten was already injured and definitely not a threat in any capacity. Overall, I wish this place had treated us with more empathy and respect. It didn't seem like they cared about my kittens wellbeing and only cared about making some money.

The more I think about this and the more people I speak to about it, the stronger I am in my…read moreconviction that our vulnerability was preyed upon monetarily by this company. Our cat was in desperate need of euthanasia and it happened abruptly - I phoned around that day and this was a vet who could come that same day. His fee quoted was $395 (I was ok with that) and an additional $295 as a new patient! Yes - a new patient who was going to be dead within hours of procuring the service. I'm scratching my head over this and cannot reconcile the - well, the unethical behavior -- The vet was kind and very professional - But this monetary component has left me with a very sour outlook. (I haven't even mentioned that I was told he would arrive at 6:30 --- was then phoned at 6 to confirm that he was on his way -- only to wait another 90 minutes (the location is 25 minutes from my home)). Save for this shady handling of fees, I would readily have considered using this vet in the future as it is closer to my home --- but not now. If I hadn't been so desperate to help my cat, I would have chosen another route.

We take our dog weekly for laser treatments to Loving Pet Care. We also take our cats on an "as…read moreneeded" basis. Dr. Bishop is very knowledgeable and personable. When he is available, he checks in on our dog to see how he is doing. The treatment itself is administered, most of the time, by the technician who runs the desk. She does it all (at least on Saturdays). She checks people out, schedules appointments, gives laser treatments and clips nails. Every once in a while this can cause delays, like that one week where the lady was giving her pet's life story and running through her entire month schedule while trying to set up a follow up appointment. The line got three deep that time. That was an exception. The majority of the time we are in and out with our scheduled appointment. Overall, prices are reasonable and Dr. Bishop and his staff are personable and total animal people. That's exactly what I want from a veterinarian.

The level of kindness shown by the employees of Eastern was unlike anywhere else I've ever been…read more Shawna helped me tremendously when I had to bring my cat in for a urgent sick visit. Shawna reassured me that I didn't need to feel rushed ( I came in towards closing time ) she made me feel like I mattered and u don't see that kind of care very much now a days. The doctors and all the staff worked very hard to help me be able to find resources to pay for the bill. They eased my worries during a scary time. When an animal u love is sick and money is scarce it can be very emotional. The staff were so understanding. I also think the medical care is the highest level and gold standard. The best in this field of veterinary care is Eastern. Some of their prices are more expensive than other places HOWEVER the quality of care that u get is better than other places. I've been to the lower priced clinics and the care n service is not that good. U get what u pay for AND they also work with u by helping me find resources to be able to make payment arrangements. They spent so much time helping me. I so appreciate it.

Updating my review to say that 6 years later, EAH remains one of the best places ever! I truly feel…read morelike the staff are family now with how often my boy, Koda, comes in for daycare and boarding. Koda literally runs to the door in excitement when he knows he gets to see his favorite people and doggie friends! And the vet techs and doctors are always super accommodating with me since Koda is pretty feisty during appointments.

I chose this Animal health provider when momo was diagnosed with diabetes. We started at Falls road…read moreAnimal Hospital but the prices proved too steep. Then our little momo started to have allergies. It was very frightening and the staff and doctors have been wonderful to us. Unfortunately, we don't have pet insurance so $100 for a few allergy pills to prevent him from scratching his face and biting his paws until he bleeds is what it is. We have always felt MOMO is in good hands here-the doctors have every resource available and seem to be informed of current research. Fortunately, the billing department will consult with you prior to major things (like an overnight stay) so you have an idea of what you're getting into. I could probably find a vet for a little less money but we are very happy and we know to expect the best possible care for our pet and support for us as pawrents.

A very smooth operation with kind knowledge staff. The…read morelocation is perfect for Baltimore dwellers

My cat, Amelia, has been having chronic flare ups of nausea, vomiting, and loss of appetite. As a…read morepet owner, nothing is more scary than seeing your baby not feeling well and being unable to pinpoint exactly what's wrong. I had taken her to another vet previously who couldn't find anything wrong after some standard blood work. They pretty much said "We don't know, could be pancreatitis maybe but not sure" and left it at that. So this weekend, I decided to try Doc-Side and brought Amelia in for an emergency visit around 12pm on Saturday. I had called in advance so they knew I was coming and allowed me to come in even though they close at 1:30pm on Saturdays. We were checked in and seated in a room immediately. The nurse came in and took down some basic info and did a quick check on Amelia. Then Dr. Tierney came in about 20-30 minutes later to perform a more in depth exam. Dr. Tierney performed the most detailed exam I've ever seen. Our other vet had barely done the type of physical checks I'd seen her perform. They then took her back for testing. The estimate for all recommended services was clearly explained to me and I didn't feel pressured into anything. I got a call on my way home that the pancreatitis test was negative. And then by Monday morning, I got a call saying her bloodwork hasn't revealed anything specific yet so we'll continue to do some tests to find out what the problem could be. That said, I have more confidence in Dr. Tierney than my other vet given the care and detail with which she approached the situation. She explained everything in depth and does her best to create a "no-fear" atmosphere for each pet. I would recommend taking notes or asking to record her as she is more of an auditory person than a note-taker.

Disappointed, if you're going to up-charge me, please provide adequate care to substantiate the…read moreprice. Went in to put my dog on heart guard and the meds alone were $300. Maybe we caught this vet on a bad day but this young woman was rough on my dog. The only reason why I paid- to never go back there again- was because the support staff was incredibly kind (reception & techs). Unfortunately, they are doing all the heavy lifting.

I started using BetterVet Baltimore two months ago. I am disabled, and I felt bad because I cannot…read moredrive, so every time my dog needs to go to the vet for some thing, my husband hast to take off from work so he can take her. I found this to be a much better option! My dog feels much more comfortable because she is at home, and Dr. Anna, Kate and her vet tech, Javier, are both amazing. As I mentioned, I am disabled. I am visually impaired, so Dr. Anna, Kate and her vet tech took extra time to explain what they were doing in case I wasn't able to tell. They took extra time to tell me all of my different options to help my dog, who suffers from chronic allergies, and itches all the time. The cost of a checkup and the medication's are comparable to those of my local vet. The only additional charge is the travel fee. However, for me, it is definitely worth it because of the convenience. However, they also offer a program you can sign up for that helps to cover this cost. Dr. Anna Kate was kind enough to tell me a little about it during their visit today and I plan on looking into it. Dr. Anna, Kate, and Javier are both incredibly kind and compassionate and very professional. They answered all of my questions, and never once made me feel like they were rushing. They took their time with my dog, and we're very loving with her. I highly recommend this mobile vet service. You will not find two more compassionate and amazing people than Dr. Anna Kate and Javier! (I tried to take a selfie with them, but did not realize my phone was on portrait mode. So they appear kind of blurry. Blind girl problems!)

Vets are friendly and it's very convenient. We have 3 dogs so getting them to a vet appointment is…read moredifficult.

I WILL be reporting DR. PINEAU to the state board and I advise everyone who has had this kind of…read morenegative experience to do the same. He should not be allowed to provide any kind of veterinarian services if this is how he chooses to conduct himself. Took my dog in because he was feeling sick and not eating in February. Dr. Pineau (the ONLY doctor who works there) said he had a high white blood cell count and was trying to fight off an infection. Sent us home with antibiotics. As my dog is taking the antibiotics he's still not eating, so I call back about that, Pineau gives me prednisone. I go for a follow up appointment and get another blood test done, and he says my dog is still battling this infection with a high WBC, gives me a different kind of antibiotic and tells me to keep him on the prednisone. All the while my dog's eating has still been low, and at this point he's lost like 10-15lbs. I go for another follow up, but this time my dog's legs are hurting him really bad, like he won't even walk. So Pineau takes him in the back, gives him two pain shots (without consulting me) and comes back and tells me the pain is in his hind legs, and that the shots should help, and that I should give him pain pills for 2 weeks. Two days later I get the blood test results and Pineau says his WBC is good now, my dog should be all better if he just keeps taking the pain pills. The next morning I wake up and my dogs back legs are so weak he can't even walk. I take him to an ER and the ER doc gets my medical records and is SHOCKED by the fact that my dog had been SEVERELY anemic the entire time I was taking him to Dr. Pineau and he NEVER said anything about it. Not only that, the white blood cell count that he was so worried about? Wasn't even in the high range until my 2nd blood test. She scanned my dog's bladder to see if she needed to put in a catheter (because he couldn't stand to pee), and found his spleen was riddled with nodules (presumably tumors), and said that all of these things are signs of a cancer in the blood, and that my dog would have a few months left at best... So I had to put him down ONE DAY after Dr. Pineau said he was perfectly fine. This vet is a disgusting human being who stole the last little bit of time I had with my dog because he lied straight to my face with no remorse. I'm not sure if it was because my dog was a rottweiler, or I was a young black woman who he thought was just too dumb to know any better, or if he just didn't care, or a combination of all three. P.S. To the nice lady at the front desk who always remembered my name and my dog and when our appointments were? You're the best. Please find another place to work because I won't stop until I've gotten justice for my dog and myself.

UNPLEASANT & VERY UNPROFESSIONAL EXPERIENCE…read more After reading most of the relevant reviews on this hospital, it appears they used to be good, but the service has declined after certain doctors left this practice. I experienced that today with both doctors, Dr. Pineau & Dr. Bradley. Both doctors are extremely unprofessional, dismissive, rude and disrespectful. My 12 year old, 10lb chihuahua required service. When I made the appointment, I informed the receptionist that he is aggressive (as many of chihuahuas are) however she did not give any specific instructions while making the appointment. When I arrived and checked in, I asked the receptionist and vet tech if they wanted me to muzzle him before they took him back. The vet tech went back and gave me a long leash and I told her I did not know how to use that as a muzzle, so she took him back with no muzzle. I heard my dog struggling in pain with them in the back, then Dr. Bradley brought him back in the room VERY hostile telling me I am going to have to take him else where because he is trying to bite the staff... When I tried to speak and tell her that I offered to muzzle him multiple times, and the vet tech stated, "it was ok", she then kept interrupting me while I was trying to talk. She then asked me where he was seen and has any other vet hospital declined services. When I told me no, she then asked, "Well why did you come here". This woman wanted to argue because she apparently hates her job. It makes zero sense that they will decline services to a 10 lb, 12 yr old chihuahua but literally while I was getting checked in, they did not decline service to a 60-70lb shepherd that came in with a e-collar growling. That dog is larger and came in the lobby growling. My dog did not growl not once in the lobby, he's only aggressive towards anyone handling him so make it make sense. I had to tell her to let me talk because I am the client for her to finally shut up for a second so I could talk. I expressed how she was wrong for coming in the room hostile without offering options such as we will bring out an e-collar, muzzle or do the services in the room to allow the owner to handle/restrain the dog. After she finally got the correct type of muzzle and brought in the room, she already made everything hostile and was still being rude to me, I was not going to allow those people to service my dog from that point. I went back to the front and asked to speak with another doctor or manager. She took me back to the room where I tried to report how rude Dr. Bradley was towards me but Dr. Pineau also got dismissive and even flicked his old hand in my face. These private owned, hole in the wall (the place literally has bullet holes in the walls) vet hospitals are the ones you want to stay away from as the can operate on their own beliefs and feelings. The franchise hospitals have to maintain professionalism, provide customer service, and work with/accommodate the clients. The doctors at Aardmore do not care. Pay for quality if you love your animals.

I can't say enough good things about this wonderful place, and more then anything the wonderful…read morepeople!! From the front desk staff, to the vet assistants and the doctor--they were all so gentle, patient and clearly passionate about their work. As a pup parent, you really can't ask for better service than what you get here. I wished I still lived in the Baltimore area, or even remotely close because I would drive a good distance to still use this wonderful team with my fluffy other half!

Fear free vet, one of the best experiences I have had. Dogs loved them. I am very impressed and…read moreappreciative