I had intended to stay only a couple months, but now I've been here for almost a year...and I can't…read moreimagine a better place to live. The Crest apartments are lovely with great windows, warm gas fireplaces, and perfectly arranged kitchens. The location is superb...within five minutes of the American River Trail and Old Fair Oaks Village. You can hear the summer concerts in the park from my balcony. If you don't want to swim in the river, the Crest has a pool and hot tub. On top of all that, Tammie, Irene, and Ken, the property managers, are incredibly helpful and friendly. Due to selling my house more quickly than expected, I signed up with the Crest within 24 hours of deciding to find an apartment. So I've looked around a little bit since I moved in, just to check my decision. I can't find anything comparable to this great apartment...with respect to price, community, amenities, and location.

This place is the best! Every time I need an apartment they have no vacancies. Understanding so.read more

I've been living in this complex for a few years now and I can truly say I'm happy! The complex…read moremanager Nate is always on top of things. He is very kind, professional, attentive and very responsive when it comes to concerns. Nate and the maintenance worker handle work orders quickly! Anytime I have an issue it's fixed right away! Thank you guys for making things easy and comfortable.

Doing business with brookside apartments has been a fantastic experience. The apartments are well…read moremaintained and spacious. The management staff is exceptional. They are easy to deal with. They're professional and friendly. I would recommend living at these apartments.

I have to update my review based on the last two months after moving out. I was told not to worry…read moreabout the last month's rent, that Oaks management company would work with me on the last month rent since we had been there 9 years, paid through COVID, and had to double pay rent our final month. Instead of honoring the agreement, they sent us to collections who refuses to work with us on a payment schedule and is incredibly rude and threatening. The fact that they won't honor our agreement which is in writing, leaves me no choice but to drop my rating. It would have been a one star except the on site landlord is incredibly nice and it wouldn't be fair to her.

I enjoyed my time there. Property was clean, safe and well managed. Nory, the property…read moremanager/community director, is fantastic! She recently reached out to me to help me with a minor issue (when she had no obligation to help me since I was a tenant 6 years ago). Thank you Nory! I highly recommend this apartment for those looking to rent in Sacramento.

Our time at Hidden Creek has and continues to be very awesome. We were fortunate enough to move…read morehere and after the first tour with Patti, we were hooked! From our first moments on the grounds before being tenants, we noticed it was so calm and serene, almost like a vacation getaway, seriously it was beautiful. Patti was kind and awesome to take us on a tour, answer all our many questions (including my 1000 random questions about the place) and she was so personable and still is! When we moved in, there was so much more space! We even got a patio!! You ever want to just lay in the sun and empty your mind for 20 minutes? Yeah it's pretty cool! Any of our maintenance requests were done so fast and efficiently! Maintenance rocks!! The parking may be a bit tight, but a perk is Patti holds a parking spot drawing every month! It's both super convenient and it really makes you smile when you know you win! Patti, both my wife and I know were in good hands with you at the forefront, thank you for welcoming us with such brightness and laughter and vibes, we will continue to say positive things, not just for those reading, but for a great person! Hidden Creek is our home and we could not be more happier! Don't believe me? Check them out, what do you have to lose?

Patti the leasing manager is rude, inconsiderate and nosey. She will try charging for extra stuff…read moreincluding carpet cleaning that "requires" a professional carpet cleaning that wasn't mentioned when signing paperwork. On top of that she lives in the apartment complex and watches your every move with cameras including a dash cam on her car. Parking is limited and so are guest apparently. Gym is mediocre and she will tell you to remove anything that's in your patio. Wish I could give 0 stars in my short time of staying here, dont recommend these apartments to anyone!

Ava who is the manager who lives on site is fantastic. Had a plumbing issue shortly after moving…read morein, called after hours maintenance line to let know what was going on and who should answer? Ava the manager to the rescue. She quickly jumped into action and called appropriate venders to care of situation immediately. On top of that when replacing vanity cabinet she had faucet and vanity handle and towel bars and toilet paper holder updated to match my shower curtain and towels. Not that is real management in my book. This is great apartment complex to be at not to mention quiet and clean too. Thanks Ava!

My primary motivating factors for staying here are price and location. The appliances in the…read moreapartments, among other things, are old and outdated. There's frequent issues with plumbing. Health and fire hazards as well such as mold. Management is hard to get a hold of and they seem bothered when you submit maintenance requests. I've stayed here because it's affordable but if they raise the rent on us in January, I'm going to just cut my losses and file a lawsuit against them with part of the money I have saved to buy a new home next year. These apartments are not worth more than what they're already charging us. I know others in the community who feel the same way I do. They like to micromanage us and find ways to over charge us anyway that they can, but we aren't seeing any of that money being put back into bettering our community. It's very one sided.

I lived in Apt 8 (top floor overlooking Bogue) from Dec 2009-July 2012. On occasion the alarm of…read morethe city lot across the street would go off for the entire weekend, but still this was a great place to live. My unit was close to the rental office, which made picking up packages a breeze. The mail boxes are towards the back of the complex. Trash dumpsters are located around the property and there was one relatively close to my unit, maybe a one-minute walk. Maintenance was always quick to remedy problems, as was management. I never experienced any vandalism or theft while at this apartment and would often sleep with my balcony slider completely open. (Single female.) My favorite parts about the apartment itself was the natural light and the pantry cabinets in the kitchen. This complex is perfectly situated in a residential community with quick access (like you could walk) to Starbucks (also drive thru), a Straw Hat, Tower Mart (I think it's since changed), a nail salon, etc. Also, Winco is just a 5ish min drive up the 99. Parking was never an issue for me or any guests (although I didn't have many). An added bonus for me (as a military member) was there weren't *that* many military renters. Also, W/D in unit is a huge plus. I never used the gym, but the one time I went to the pool there was no one there. Quiet. Would rent here again!

My wife just started police academy in Yuba so we need to move to the area. I came in last week and…read moremet Robin who showed me an apartment. She was so warm and took the time to talk to me about the property and the amenities. I really enjoyed speaking with her, and everything looked amazing. I hate to admit this, as I am trying to get on the waitlist, but it is by far the best apartment I've seen in Yuba City so far. Spacious, and clean, with a great workout room. Although I don't live here yet, I hope too soon.

There is a cockroach problem. The $2/mo you have to pay for pest control doesn't solve it. The…read moreprior leasing staff was nice, but ineffective. The new leasing staff is rude.

2/14/20 I want to say thank you Tobin replace them loose electrical switch and kitchen faucet which…read moreit made it a lot easier and no problem afterward. I appreciate your efforts and time to help fixing the issue. So far coupled days the switch doesn't seem to be loose and it work great as for the kitchen faucet is better than the old leaking coming out of the hot water cap. Thank you so much. Regards, Lydell

I've lived here for over 5 years and have enjoyed my time as a resident at San Juan Hills. Leslie…read morethe community manager has always been on top of things and has always responded quickly to any correspondence, along with making everyone feel at hime. Also the current maintenance/handyman Patrick has always done an exceptional job with any issues we've needed addressed. Everything is well maintained and the pool feels like it was plucked from someone's backyard which in my opinion is a good thing.

My partner and I lived here for about 7 years, and we enjoyed our stay very much. The apartment was…read morespacious, the location was convenient, and the grounds were well kept. The land lady Leslie is great and friendly, as well is Patrick, the main maintenance person. The pool is very well kept in the summer and a great way to cool off.

t rent here unless you have no other options. I would never have renewed my lease had I known the…read morenew corporate landlord would be running a very profitable "utility fee" scam. The new owner (C.G. Falls is one of the shell companies identified as owner) bought the property in November and the nightmare started immediately. The last owner was also a corporate one but they were transparent about how much your rent would be each month because it's in the lease (which is a binding contract of course). This owner includes the monthly rent in the lease, but they also include a shady addendum that vaguely states that utility fees above your monthly flat fee would be billed as "excess utilities fees". They originally charged a flat fee as the base utility fee. Mind you, this is just for water, sewer, and trash. Of course, the company immediately increased the fee from $70 per month to $85. From the very beginning of my lease term, the owner charged these fake "excess utilities fees". I was annoyed, but the first month it was only about $20 so I didn't think too much of it. The next month, they charged me $40 above the $85 fee. Then, in March, that extra fee jumped to $80. This was in addition to the monthly flat fee of $85, so the total fee I paid was $165. Then, April, the company stopped collecting the $80 flat fee (without any notice), so I was charged the supposed full amount of usage, which had magically jumped to nearly $200. When I paid the rent today, I found out I was being charged $300 above my monthly rent. This is an illegal monthly rent increase. And keep in mind these extra charges ONLY increase each month and never decrease. Fluctuations in utility charges do not exclusively increase and County utility fees do not increase every month. The company gets away with this scam by using a system called Ratio Utility Billing System (RUBS). This allows the landlord to rob residents blind because it lacks any accounting of the fees and is deliberately opaque, making it impossible for residents to see how the fees are calculated, so the company charges whatever they want every month. It's basically a side hustle for the company. The reality is that you NEVER know what your rent is-just that it will be higher every month. You do not have any time to question these extra fees. And you will never receive an accounting or a copy of the master utility bill to review. I have requested both and been blown off. Instead, the owner uses "ledgers" to show tenants how their total rent was calculated for that month. They just put any amount they want. The ledger just namee each utility item and your supposed usage charge for each. SCAM! These rent increases (since this what the scam really is) are unlawful. Again, think twice about renting here-at least while this company owns the property. You will be stressed every month- especially if you are on a tight budget. Each month I am frustrated and angry. Dealing with this has become hell. Remember that, because of these fees, rent increases every month and you never know how much you're expected to pay, making it impossible to budget. I've lived here 7 years and was happy until now. I was never charged anything more than my monthly flat fee for utilities. Now, I regret renewing my lease. This company needs to be put out of business. No one should be expected to live with the constant stress of not knowing how high your rent will be because of these fake fees. At this rate, it is likely to double and then some in the very near future. If you are thinking about renting at the Falls at Arden, you need to seriously think about how much rent you can afford. If possible, talk to current tenants about these issues and how they are dealing with paying more every month. At some point, it will become unsustainable and you will have to move. The company uses the housing crunch to squeeze tenants for every penny because there isn't enough available housing. Do you really want to deal with this? I know I don't.

Before the new management takeover in November, there have been no problems at all. Any issues were…read moreresolved and any upcoming dates were announced to ensure the residents knew of all documentation. Since new management there has been very slow replies and very little urgency to ensure that all maintenance issues are resolved or even responded to. New management also is irresponsible with lease terms, providing no updates on how to renew/ vacate, provide no official documentation at all. Have also called office multiple times, all within reasonable open hours, there was no documentation or phone log of anything, no information written for any requests. Had to send in a screenshot of call because they cannot document anything on their end. Really irresponsible management, although they are polite, I expect that the rent and utilities that I pay also go to the actual management portion of these apartments. It does not seem that way anymore.

Still a current resident, going on 3 years.. Just wanted to…read moreexpress my appreciation of the friendly staff, great neighbors, and true sense of community. This is one of the nicer, quieter apartments in the arden arcade area. I would recommend anyone to check this community out, if they are in need of an apartment. I will likely stay here until I purchase my first home! -Kevin

I wanted to share my experience for anyone considering living here…read more One of the main reasons I chose this apartment complex was because it advertises itself as a gated. Unfortunately, my experience living here has left me feeling anything but secure. My vehicle was stolen directly from the property in broad daylight. The fact that someone was able to steal a vehicle from the premises of my home community raises serious concerns about the effectiveness of the property's security measures. As a resident, it is extremely unsettling to know that crimes like this can occur on the property during the day. I believe management needs to invest in stronger security measures, including active security monitoring and adequate camera coverage in parking areas. Residents should not have to worry about their vehicles or personal safety in a community where they live. After speaking with neighbors, I learned that this was the second vehicle theft to occur within the community. Earlier this year there was a tragic shooting on the property that resulted in the death of a teenager. Incidents like these have made it difficult for me to feel safe living here. Residents are also accustomed to frequently hearing law enforcement helicopters in the area searching for suspects and responding to criminal activity nearby. While that activity is not necessarily connected to the property itself, it contributes to an overall environment that does not feel safe. Prospective tenants should carefully consider these issues when evaluating whether this community is the right fit for them.