Humiliating experience. Got gossiped about openly from the employees. Came in asking for dark brown…read morelowlights and left a disaster. Also got dye all over my neck and face. Rude conversation from Haley, who openly judged what I was asking for, and used around 4 bowls of bleach on my head. She also talked to me about what DILDO her boyfriend bought for her. Insane experience that ruined my weekend, because yes I had to come in the next day to try to cover up her wreak. Asking for a smudge on highlights less than 24 hours is insane. Owner refunded maybe 70% of my service which was nice, but I did have to speak to her on the phone for an hour to get it.

I've been coming to this location on and off for a few years, and the overwhelming majority of my…read morecuts have been great. I really enjoy the stylists here as well as at the Oakley location. Honestly, you're safe going in with any stylist. Sean, thank you for my haircut yesterday, you really saved me. Lila, you're the best. I appreciate all the great haircuts over the years.

Jenny is my expert hair dresse. I get so many compliments on her coloring , and cuts. I would…read morehighly recommend her to anyone.

I love my stylist: her cuts are precision and color is meticulous…read more However, I can not believe that EJays management is now, effective 9/3/24 going to impose a 3% fee on top of the bill if a credit card is used. They've even installed an ATM in the lobby if clients need cash, especially since tips are not allowed to be added to a CC payment. And now one can pay the ATM fee to get cash to pay for services to avoid the 3% CC fee. How absolutely cheap is this merchant! Credit cards are for the convenience of the patron, with a slight exchange fee to the merchant as a cost of doing business.

I have been with Michele for 3 years. My hair is thinner. I have had a rough time the past few…read moreyears before meeting Michele. I had thought about extensions but was so afraid of making the investment. I took the leap! Three years ago I started out with tape in extensions. I was so amazed how my hair looked, the styles I could create. Then Michele told me about natural beaded rows. I really thought my hair could not look better then it did. Let me tell you I was so, so surprised at the results. My hair is absolutely beautiful! I can pile it up on top of my head in a messy bun, power ponytail, curls no problem. I'm 53 years old most women my age know what I'm going through with thinning hair. I have my confidence back. That's my story now it's time for yours. Thank you Michele!

Beware Worst haircut ever!!! Read great reviews online about top hairstylists in Ohio Michelle's…read morename came up as a top hairstylist she had great reviews never had a dry haircut before thought I would give her a try.I was very nervous I have only lived here for 3 years from California and was having a very difficult time finding a hairstylist me being one myself many years ago but still know what's current in hair. Anyhow started off not so great rude stylists and manicurist who works there I should have walked out.My appt. was scheduled for 12:00 had no clue what suite she was in and sat in the waiting area hoping she would acknowledge that I was there and let me know she sould be right with me.I had to look for her she was finishing up and said she said she would be right with me 20 minutes later.I let her know how frustrated I was coming almost a half hour to have a great experience and it was less then that she somewhat apologized and then replied I am getting a bad vibe do you still want me to cut your hair guess I should have left on that note but I said I drove a quite a distance and I need to get a haircut.She sat me down and we consulted it sounded as if we were on the same page but 3 inches later and one of the worst haircuts I beleive I have ever had I was left very thick, unmanagable and uneven stick straight and no style is all I can say. If she didnt want to cut me she could have said so and let me go on my way I felt she puposely messed up my hair because I was upset and let her know my mistake! Now I have to pay someone else to fix my hair.

Mitchell's Salon & Day Spa was a great experience for me, my sister, and 5 other girls who all got…read moremassages as part of my sister's Bachelorette party weekend in May 2026. They kindly gave us a private room to hang out in and eat snacks and drink champagne and also gave us access to their fridge to store food in for the 4 hours we were there. I would recommend Mitchell's if you are looking for a great spa experience for large groups like a Bachelorette party. There are 5 locations scattered around the Cincinnati area. It is quite luxurious inside, located on the second floor, on top of The Container Store, and offers a wide array of products and services for sale. I didn't buy any products but others in my group did. I did pay for a 60 minute full body massage which cost about $90ish dollars. I haven't had a massage of any kind in about 5 years and, as a jogger, I have some pretty intense knots. My masseuse, Ryan, was kind and most importantly, had strong hands! It wasn't the best massage I have ever had but I do think it was worth the money I paid for the 60 minute session. We all had a wonderful time and felt relaxed and refreshed and ready to tackle the rest of the activities planned for the Bachelorette weekend. Side note: By no fault of Mitchell's, we chose to go to Kings Island the next day after our massages and made our backs sore again from the rough and jerky roller coasters! Whoops!

I used to like this place, but the last THREE times I have gone, the stylists have not listened to…read moremy simple request and barely cut any of my hair. I don't mind paying $85 for a good hair cut by trained professionals, but the services I've received lately are not acceptable. Asking for an inch off and debulking should not be a hard task. Not sure I'll be returning.

I went there from a referral from a friend and wish i never did. I wanted a feathered bob and my…read morenatural color low lights. It seemed as tho she didnt know what she was doing since she kept asking someone elses opinion. I ended up with a head full off lop sided hair with red low lights and had way too much product and powder in my hair. I dont use product at all. I ended up going the next day to my regular salon ($5.99) and they FIXED the mistake I made by going to Regis Salon in Eastgate. WARNING,,,enter with caution!

Toni is the best! She always fits us in when we are ready for a cut. She goes above and beyond…read moreevery time. I've been many places and no one ever gets my cut right. Toni always does. I will never go to anyone else!

When I called to make an appointment, no one calls back. I walked in to also make an appointment…read morebut was told to call instead. I told them I did and left messages, but no one seemed concerned. Obviously they don't want my or my family's business.

Amy has cut my hair a few times and always does a great job! Today I was 15 minutes late for my…read moreappt, giving Amy only 20 minutes to cut my hair. (Fortunately I just needed a dry, long layer trim) But still, in that time, she gave me one of the best haircuts I've ever had...it was pretty amazing. I highly recommend Amy!

I have a Long history with Mitchell's- some AMAZING experiences over the past 8 years and some…read moreTERRIBLE. Recently I had a negative experience, but the manager at West Chester has truly done everything in her power to fix the stylists mistake. I am so thankful for the amazing customer service I have received since. Long story short, I had a stylist over process my hair to the point at which it was falling out. I was devastated, not only did I have to cut off 5 inches of my hair (Instead of the original plan of 2inches) my hair was fried and breaking close to the root. I immediately requested a refund! So I'm sure your wondering why I've chosen to give this location 4 stars. Well, after my experience, one of the managers called me and not only offered me services to fix the damage at no cost, but also created a care package (at no cost) of the full Oribe haircare line to work on fixing the damage! These products are amazing and very expensive and I was so appreciative that she has taken the time to fix a mistake one of her (former) stylists made. Although I'm devastated that my hair experienced such trauma- I'm also so grateful for the management for working with me constantly to bring my hair back to life.

I previously came to this location about every eight weeks and decided last time to stop doing so…read more I tried for many months and thought they might start listening to the way I liked my hair to be cut. It's a short cut, nothing difficult for other salons where I used to live. Basically they put the blame on everybody but themselves. I don't think there's any accountability for training and techniques you would think they would have. I am guessing it is poorly managed since accountability is not up on their list. Don't ask for anything to be different next time you go since receiving any feedback is unheard of it seems. I wish them well but remember, at that location....The customer is always wrong.

Mary is great! She is the only person I EVER let color my hair and when it comes to a cut, I tell…read moreher to do her thing and I'm never disappointed with the result. People are constantly complimenting my hair and I must say I love the attention hehe. Mary takes time during the shampoo to let my hair soak in conditioner while she waxes my brows. Bonus points for that! I also just love her sense of humor and conversation. I want to be comfortable with my stylist and enjoy more than just the haircut. With Mary, that's a guarantee.

On our initial visit to The Blair Salon, my husband and I had a very specific idea about how we…read morewanted his hair cut but neither of us felt that we had a good way of articulating what we envisioned. We needn't have worried! Mary is an exceptional, highly-skilled artist; she quickly "saw" the vision we had and created it. My husband and I both received the best cuts we have ever gotten (and we've lived in several different parts of the country). Mary's bio highlights her expertise with short hair, and indeed what she creates with my husband's hair is nothing less than a work of art. Just for the record, though, I have long hair, and since I've been going to Mary, my hair has grown several inches longer than it was ever able to before, and I constantly get compliments on how beautiful my hair is. My hair is not colored, so it has to be the way Mary cuts it and helps it be its best. We have been Mary's clients for four years now and wouldn't consider going to anyone else. I highly recommend her whether your hair is long or short, colored or natural. She's absolutely brilliant!