Loved Zephyr, the whole experience was amazing. I called then last minute for a blow dry for an…read moreevent and they were super accommodating. Right from listening to my requirements to making it a comfortable experience, they helped me add gorgeous curls to my hair and I highly recommend this place for your next hair adventure.

Wife made an appointment for 11:00, no one was at salon. No one answering phone still past 12:00…read moreafter posted business opening is 11:00. She decided to leave after 45 mins of waiting (still no one at salon 45 mins after open)

I love how Amanda does my hair. After going to some places out of town (because I moved) I will…read moredefinitely wait to get my hair done here when back in town. She has a great personality as well as an eye for detail. My hair always looks perfect after a visit to her at Salon Lofts. Do you and your hair a favor and make her your stylist!

Amanda is an amazing hair stylist! She has been coloring and cutting my hair for close to ten…read moreyears and time after time colors & cuts my hair to my exact request! (And I am high maintenance!) She is a perfectionist with coloring! You will not be disappointed with her styling! Highly recommended!

Mitchell's Salon & Day Spa was a great experience for me, my sister, and 5 other girls who all got…read moremassages as part of my sister's Bachelorette party weekend in May 2026. They kindly gave us a private room to hang out in and eat snacks and drink champagne and also gave us access to their fridge to store food in for the 4 hours we were there. I would recommend Mitchell's if you are looking for a great spa experience for large groups like a Bachelorette party. There are 5 locations scattered around the Cincinnati area. It is quite luxurious inside, located on the second floor, on top of The Container Store, and offers a wide array of products and services for sale. I didn't buy any products but others in my group did. I did pay for a 60 minute full body massage which cost about $90ish dollars. I haven't had a massage of any kind in about 5 years and, as a jogger, I have some pretty intense knots. My masseuse, Ryan, was kind and most importantly, had strong hands! It wasn't the best massage I have ever had but I do think it was worth the money I paid for the 60 minute session. We all had a wonderful time and felt relaxed and refreshed and ready to tackle the rest of the activities planned for the Bachelorette weekend. Side note: By no fault of Mitchell's, we chose to go to Kings Island the next day after our massages and made our backs sore again from the rough and jerky roller coasters! Whoops!

I wanted to surprise my partner with a couple's massage. I looked around Cincinnati and found that…read moremassage studios that offer massages for two are surprisingly rare, so I was fairly happy to see that Mitchell's Salon & Day Spa provided them for a reasonable price. The booking process was certainly interesting. In order to schedule a couple's massage, you have to purchase a gift card and then call to schedule. You cannot purchase a massage directly through the website- you must buy a gift card, as that is the only option Mitchell's offers to book a massage for two. This is not clearly delineated on the website, but after I managed to purchase my gift card and call in, the woman I spoke to on the phone was very polite and helpful. She took my gift card number and told me she applied it to the massage, so all I had to do was show up hand in hand with my partner. It does seem like their schedule books quickly, so I would definitely plan a little further ahead if I were to come here again- which I won't, and I'm getting ready to explain why. When my partner and I arrived to check in, front desk was not knowledgeable about what they were doing. The receptionist in training (as it said on her name tag), lead me to the locker room and pointed out where I should go once I had changed, but failed to do the same for my partner, who had never been to a spa before and was unsure of the protocol. I should also note that front desk never once asked either of us for payment. The massages themselves were wonderful- Julie and Toni were our masseuses, and it was a heavenly experience. They were super polite and very talented. No complaints on that front. What I DID have an issue with was being called the morning after my massage telling me that I hadn't yet paid, despite being told upon booking that I didn't have to worry about paying and never once being asked for payment during the actual appointment. But I have a gift card, so whatever. No big deal, right? Wrong. I gave the lady who called my gift card code- only for her to tell me I owed another $13 on top of the gift card balance. $13! I've already paid $200.51 PLUS a 25% tip for each masseuse. What could I possibly owe thirteen dollars for? We didn't add any extras to our massage. The receptionist tells me that the $13 is to cover taxes. Now I'm irritated because you have called me at work and interrupted my day to try and pry another $13 out of me for taxes, when I have never ONCE in my life had to pay taxes on top of a gift card. If Mitchell's requires you to pay extra taxes, then they should INCLUDE THAT IN THE PRICE OF THE GIFT CARD. It was so unprofessional and frankly just irritating that this is an issue. Imagine if you got a massage gift card for someone and they show up thinking everything is covered, only to be extorted for more cash once the gift card has been applied. A salon of this price and size should not be nickel and diming like this. It's pathetic and embarrassing to treat your customers this way. This customer service experience has been incredibly disappointing, frustrating, and just all around awful. Needless to say I will not be returning. I simply cannot believe that after paying $200.51 plus tip, Mitchell's has the gall to come after me for taxes on top of a gift card where taxes should have been factored into the original price of the card. I mean really and truly, what the heck? Update: I spent my break looking at their website and calling. Their website states that tax is included in the price of the gift card, so I was able to get the surcharge comped after speaking to receptionist. She told me that one of the masseuses is at a "higher level" and that means that they charge more for tax? Whatever, I'm just glad that they took care of it. They asked if I wanted to tip (after I had already tipped, lol). Still won't be back but my opinion of their customer service has increased ever so slightly. Bottom line: massages here are amazing. Customer service, not so much.

Karine did an amazing job. Last minute panic to get a color for an event. She took the time to…read morework with me. Understand what I wanted and made awesome recommendations. I couldn't have had a better experience! Thank you!

I think it's highly unprofessional to have a staff member of yours cancel on me because I was going…read moreto be 10 minutes late-15 minutes late, because of a car crash that had happened on the highway: and before I even got to say that you guys immediately canceled on me and had no sympathy at all. I had taken work off that day and everything for that appointment. And all for nothing. And yes, I did curse at your staff member. I said "what the hell are you guys thinking?" "Why can't I be helped otherwise or accommodated? Hell no, I don't want to schedule another appointment." And what do you mean I rescheduled my appointment in March? Your stylist called me and told me ON VOICEMAIL: the day before my appointment told me she was sick. Fast-forward two weeks later . Then two weeks later I call you guys and tell you I might be 10 to 15 minutes late due to a car crash on the highway and you immediately told me to reschedule. You don't even try to accommodate me in anyway so keep lying keep talking lies. That's a damn shame. So I'm so sorry you guys think "hell" is such a bad word. Also this is all after my appointment two weeks before was canceled by your stylist. Never had that done before by a stylist thought. Hell I would've taken a different stylist that day. I would've even waited . But you guys just immediately canceled on me. It seemed like you really wanted to get out of there. It was close to the end of your hours at the salon. Either way, it was extremely unprofessional and instead of accommodating me by having me go to another stylist you guys just canceled my appointment. Very unprofessional they do not communicate well with their clients. I'd recommend a more established place that cares more about their customers and clients. That's a damn shame because I was gonna bring my children there. Oh and I think it's really funny how you guys said that I called and said to you that I was gonna be 20 to 25 minutes late . No one does that. No one says that they're gonna be almost a half hour late and expect to be seen. So right there I hope everyone reading this knows that you're lying. Any normal person would see that's a big bold face lie. But pop off, sis. Also folks notice the language they use "Sorry for YOUR misunderstanding" HAHA! No ma'am, no misunderstanding here. I understand fully what's happening. Thank you for your passive aggressive message. but I've taken my money elsewhere and my $25 tip that I gave your stylist. I will take that elsewhere. And same to you, sis have a good day, matter fact, have a better day!

Ericka has been one of the best hairdressers I've ever worked with. She's phenomenally talented at…read moreboth a cut and a color, and she is also a joy to hang out with (even during four-hour bleach sessions). I always leave in the best mood and with the prettiest hair!

My 30 minute facial was wonderful. I did not have a wait. I left glowing and absolutely relaxed.read more

Salon Lofts is really great because each person there gets their own area so when you go in for…read moreyour appointment it is just you and Amy, random people are not walking around and interrupting and it makes for a really great, relaxing experience. also, Amy is amazing! my mom and I used to go to her years ago when she was in Cincinnati cutting hair but then she was gone for a while and we are SO glad to have her back. She is great at taking whatever inspiration or basic idea for what you are looking for and turning it into a beautiful, wearable hair cut. The cuts even look amazing when they grow out. I always walk out of her salon happy with my haircut and it always looks better than I could imagine it looking. I recommend Amy 100% to any and everyone.

Amy Alwell is a phenomenal stylist. When she styles my hair, she takes care of it, making sure that…read morehow I treat it also keeps it healthy. She advises me regarding cut, style and color while keeping my personality and type of hair in mind, and she is happy to suggest new styles and colors if that's what I want to do - she's innovative. She maintains her education regarding technique, coloring and styling tools. Prior to becoming Amy's client, my hair color was flat and one dimensional. My hair was also not healthy. Amy turned that around in a flash. She is very artistic, and that talent comes through when she styles my hair. I can always depend on her to keep me looking professional!

I'm Megan Reuss, a stylist at Salon EnVie. Salon EnVie is located in Montgomery. I have six years…read moreexperience in the business, and love making my clients look & feel their best! You will be pampered with a hot towel treatment, hand & arm massage, & walk out with a great looking style..book your appointment today! New clients receive a 20% off discount. Refer a client & get $10 off your next service!

I am grateful to begin my hair relationship with Jessica! She is incredible. I appreciate her…read morecalm and wise demeanor, as well as her talent. I have had two appointments so far and look forward to many more. Her salon is well designed, has plenty of parking and is overall very comfortable. If you're looking for a positive change, without dramatics, look no further.

I've had 2 appointments with Bombshell and I've been overly happy with the experience. I like being…read more"edgy" and have nontraditional hair cuts and color and she's been super receptive to it, which is honestly hard to find sometimes. I love the wacky cuts and she's listened to me and my thoughts and had some really great suggestions. She's also been fantastic for my color. I used to be a tradition one color, almost out of a box kinda job. I'd tried some places and they did the unusual colors but not like this. She's always got a fun suggestions and we have a great dialog about what to do next. I trust her completely and highly recommend her

Erin Salyers in Loft #17 is amazing! I've been coming to her for years for all of my blowouts and…read morestyles and have never found anyone that even comes close to her! She does incredible work with extensions that makes me want to get some and I already have very long hair! She is so sweet and easy to talk to, I love coming to see her! She also gives an excellent scalp massage when shampooing your hair and my blowouts last for DAYS! Be sure to plan ahead and book in advance because she is super popular! Check out her insta @hair.by.erin.s so see all of her work!