I am so thankful to have found Home Instead Sr. Care-Ft. Myers to provide a caregiver for my…read moremother! They are kind, professional & willing to work with me from across the country to provide excellent care for Mom. I was able to discuss my concerns & Mom's needs over the phone and set up meetings for during my visit to FL. Since 10/1/18 things have run very smoothly: management has thoughtfully kept me current on Mom's situation - something very important when worrying about your Loved One in FL when living in CA. The caregiver is a wonderful person and really cares about Mom; we communicate directly, if needed. The office staff has been prompt and efficient. The only disappointment I have is that I used another company too long before I found the much higher quality of care provided by Home Instead Sr. Care of Ft. Myers!

Can't say enough about how kind and professional this organization and their employees are. We had…read morea difficult time convincing my in laws that they needed any assistance but once Home Instead came in they were a huge asset. My mother in law came to rely on them almost instantly. All the ladies that we interacted with were caring, professional and kind. Thank you Home Instead for peace of mind until we could transition my in laws into assisted living. I would highly recommend them!

Great company! The staff are very knowledgable and the caregivers that were assigned to my mom were…read morea lifesaver.

This place is not able to keep employees for whatever reason. There's always a change in staff so…read morecare is very inconsistent. It's very unfortunate because I had high hopes for this company from the information they gave me. I gave them many chances As you can see, many people feel the same way.

If I could give 0 stars, I would. This company is the worst home health care organization I have…read moreever had the mispleasure of dealing with. They do not take customer's questions or concerns seriously, they do not return phone calls, and they constantly send random caregivers out when it has been specifically requested that they do not do that. They treat not only their customers like garbage, but also their caregiver staff. The "Care" Coordinator Kristin is the most unprofessional disrespectful person and does not deserve to be in this business. They should be embarrassed at how they conduct their business. There are so many other genuine, caring companies to chose from. I'm happy to say we are no longer using this companies services.

An array of internal management issues leaves me thinking this operation is decaying…read more In support of a family member, FirstLight missed appoints, canceled unexpectedly, and then refused to continue service unless we committed to automatic payment (direct withdraw from our checking) despite us having a spotless and on-time payment record with them. In term of family care, avoid organizations that are not internally well organized as they will not be externally operational either.

I really do not know where to start! This is the absolute worst possible company I could have ever…read morechose to care for my mother! The came highly recommended and that is laughable! My mother has ALS and we interviewed with the OWNER Robert before hiring them. He assured me several times over his team were well skilled with using an electric hoyer. None of them were. It started off bad but because I was going out of town I had to trust that it would get better when they found they're groove. Every single day my mom called me telling me they were late, they didn't show ect., at one point Robert had to go to my moms home to put her into bed (because his help was a joke) and he pulled her catheter out while he was trying to get her into bed. I was disturbed this entire time and sent numerous letters to Roberts administrator only to get a call back that they would do better. Again, I'm out of town and there was no one else to tend to my mother. Today, I got home and went directly to my parents home where I find my mother in bed. NO ONE HAD SHOWN UP IN TWO DAYS!!! The last time a nurse had been there she left my mother's room a disgusting mess with old gloves, my moms pull ups and wipes just tossed around her room not to mention dirty clothes. My dad is going blind and with early dementia so he was not totally aware of what was left laying around. My moms meds were not given to her and her bathroom was a wreck with wash rags just thrown in and around the sink. THEN to my horror I find out one of the aides got my mother into the hoyer raised her in the air, she did not put sling on properly and mom started to fall out! The aide panicked and left my mom hanging in the air while slipping out and not secured at all until another aide could come to the rescue some 30 minutes later! My mom was mortified and I am livid!! I will not stop until all elderly agencies are aware of this horrendous company and that no one hires this joke of a company! Every administrator and the owner is complicit and should be ashamed! I would not even give 1 star except I had to go post review.

My review is based solely on the management and staffing. For the first time in over a month I was…read moreable to take a real shower, it was timed to the scheduled arrival of the nurse. I waited lying in bed waiting, an hour goes by and no call and no nurse. I called and was told that the nurse who was scheduled had an issue and couldn't make it. This snowballed from there and there lack of management made it worst. They were fired! I got myself to the wound care at Lee Memorial and that is where I stayed.

I've had a number of home health nurses in the past. I've had Heath Force for 7 years now, and not…read moreb/c insurance makes me use them. Which tells you everything you need to know! Staff is consistent, reliable, and there is low turnover...a huge plus when your nurse is familiar with you & your condition. My infusion nurse Cassandra and Chris in the office have been excellent. They are competent and genuinely care about their patients!

I called to get a nurse for my disabled nine year old who has cerebral palsy, seizures, and a…read morefeeding tube, and the clinical suervisor of the agency acted like my son was only going to be a bother for their nurses to care for. She was extremely rude, and condecending about my son's care. We have had nursing care for these exact needs before relocation, and his needs were never an issue at his previous agency that we used for over three years. ** Stay away from them if you want any type of complassion for your loved one!!!**

Kiki is absolutely a life saver with me dealing with my boyfriend with his Parkinson's and his…read moretransition to a long term nursing home. If I could give her more stars I would give her many many more. I could not get through this without her compassion and assistance. Thank you Kiki xoxo

Concierge Care has been a true gift from God to our family. The caregivers are wonderful. Not only…read moreare they extremely dependable, they are polite, hard workers and nurturing. Very communicative as a company and the caregivers are very good at anticipating what each family and patient needs.

From the owner: Concierge Care makes home caregiver referrals for seniors. We help you find compassionate,…read moreexperienced caregivers who are pre-screened and credentialed in Florida. They provide customized solutions including: 24/7 live-in care, Alzheimer's, Dementia and Parkinson's care, companion, personal and respite care, as well as other home care services. We simplify the process of finding qualified caregivers, while restoring peace of mind for seniors and their families. Contact us for a free in-home assessment. Together we can create a client-driven care plan and then we will introduce you to caregivers who meet your needs. Discover the Concierge Care difference.

Independence Home Health has been divine intervention in my life. The care they have provided has…read moremade a remarkably difference in her life and her ability to continue living in her house. Her main care giver Diane is amazing and it's like having a sister when it comes to taking car of my mom. A previous company that he had for six months was ridiculous especially after seeming what good care is about. Jenny the owner and Alex the schedule are fantastic for working with families.

They let my sister Sophie Christine Bekempis have my mom and myself put in an application so my…read moresister could work more while she was collecting social security disability. She was carrying a CPR card in my name that she forged my name on and they allowed her to do this. After I got mad I had her stop and told her if you can work all these hours then you don't need disability.

In my search to find a caring Home Health Agency I tried Redi-Care. They "were supposed" to send a…read moreNursing Staff to assess my needs when I agreed to try them,Well after 2 weeks and many calls to the office I still haven't "Met" anyone from the office.First week went smooth as I got 2 attendants as needed.The second week began with belligerent attitude from attendant "Shay".I am paralyzed in wheelchair and I asked her to put a floor tile in place and her response to me was "I'm not Maintenance, that's hard". I call office only to get Voice Recording that they are dealing with other clients .Leave a message and they will Return my call.Well, no call back so I call again.Lady answers with screaming baby.When "Shay" was not going to come,sick.Office person called me 15 min before she was to arrive to inform me and that she would"try" to get someone else.1 1/2 hours later she text me to say "Mellissa" was on her way. Waited another 1 1/2 hrs had to call back and ask "Where is Mellissa coming from, Miami" so she said "I'll see where she's at". That was the end of that, no call no attendant for the day AGAIN.Mind you,they don't know what my needs are, I could've been an Invalid unable to even feed myself. I am a High Functioning Quadriplegic capable of a lot but simple things like cleaning the floor or making my bed are difficult.The final straw was I called and asked the Office Manager to visit me.The lady on the phone said that would be "Lorinda"the Owner.She kept asking me, is there something I can do and I explained that I had been with you for 2 weeks and have yet to be assessed.Well, she said she would relay the message. Lorinda didn't bother to even call.What's wrong with this World? There is NO Empathy/understanding of COMPASSION for PEOPLE.For all they know I could be confined to my bed with no way to care for myself.$$$$$$$$$$$