I love everything about this office! The secretaries are very helpful and kind. The referral nurses…read moreare so knowledgable. The P.A. Nicole and Dr. Hoff are absolutely wonderful with my special needs son. We have brought him here since he was an infant he is now 7. They are also my newborn daughters doctors as well. I've always felt comfortable here because they are so welcoming. If possible I would love for Dr. Hoff to be both my children's PCP until they both age out. Can't recommend this location enough especially if you have a child on spectrum.

They were very friendly and explained everything from financial plans and the process for my son's…read morecavities.

I've been taking my kids for about a year to this location. We never had an issue with them…read more They're always accommodating and help when needed!

Honestly, this has nothing to do with the doctors or assistants in the back but the front staff is…read morea joke!!! My baby/ son anytime I'm trying to schedule if my son has an ear infection of some sort, they always schedule him a week later/ by that time my son would probably die! The front staff if you walk in for a visit seee if they can do something (I tried going in for help) the chola looking lady does not care if your son is dying! They are only there for their paycheck! 6th time having to go to the hospital because they cannot seem to squeeze him in there, with my first born at a different pediatric, never had this issue and they have sympathy towards babies or kids. Like I said the front staff is only there to collect a paycheck and do not care about the health of your children, she even had the nerve to say I need to call ahead of time to schedule, I had called 2 hours before closing and no one answers, the nerve of this lady! the doctors and assistants in the back are sweet and caring, just not the front desk!!

Dr. B has been my sons pediatrician since he was born and he's now almost a year. We've noticed how…read moreattentive and reassuring he is when it comes to our son's health and also how much he actually cares. My son has been sick and I texted Dr. B at 2AM and by 9:30AM he had already called me and followed up and had my son scheduled and seen in his office. I'm a nurse and I've seen first hand how some providers can be dismissive and careless but I'm forever grateful for the great pediatrician we've chosen for our son. His office staff is also always so welcoming and polite every time we come to the office. Thanks for all you guys do!

Writing this review while in the waiting room. We've been going to Dr. B for a while and he's…read moregreat, but his front office staff are so unprofessional. The lady at the front did not greet us or even say anything until I said "Hi! Can i check in?" Even after I said something she rolled her eyes at me. It seems like she doesn't even want to be working with the way she slams the phone down and how she's slouched in her chair. I have seen so many reviews of how trash the front office is and Dr. B hasn't done anything to fix this. Terribly disappointing and at this point I don't think he cares. Ok so we are now leaving. I don't know what has happened, but now even Dr. B is completely unprofessional. He finished seeing us and didn't even say that we were done or anything. I had to ask the front if we were allowed to leave.

Update for my review. Specifically for the Dr. Your lack of professionalism on the phone was…read moreshocking! As a doctor you should know how to conduct yourself in a more professional manner. 10 minutes after my orignal review posted the Dr called me. Before 8 AM. "Hello, I saw your review, I sent a text to our billing department and they will reach out. If you owe us, we will keep the money. If not we will refund it." Thank you for the update. It is crazy to get a bill 4 years later *side note a week later billing hadn't reached out and insurance said they didnt have a claim from this practice in 2021.* At that point the Dr did a 180 in tone, raised his voice and threw professionalism out the window. "We work really hard for all of our good reviews. You are just a keyboard warrior writing bad reviews and there is nothing I can do to have your review taken down". I said "excuse me. I wrote my experience with your practice." Instead of saying "I will talk to my team to get invoices sent out in a timely manner" you call me a keyboard warrior for writing a review about my experience with your practice. Original review: Brought my son here one time in '21. Visit went smoothly. 3 months later we got a bill. I called with questions, left multiple voicemails with no response. I finally got in touch with someone, I forget the specifics since this was 4 years ago, but they said they would write it off since it was an error on their side. May of 2025 we get the bill again. I thought it was a bill for a recent ER visit so I paid it. 2 days later I realized it was a bill from 2021 for this office. My mistake for not paying attention, but dirty business practice on their part. Years later you send a bill?

My son has been a patient to Dr. Aurora for 5 years now and we have always been treated with the…read moremost TOP quality care! My son was born around Thanksgiving so when my son was newborn & offices were closed for the holiday but Dr. Aurora still insisted us coming in during his closed hours, he truly is a very passionate, caring doctor. Anytime I call they can get my son in within that same day, they are so flexible with our schedule. He is a very reassuring doctor for any questions I ever have. Even for the small stuff when my son has ever been slightly sick & I feel unsure if I should bring him in they always give no hesitation for me to bring him in anyways to be safe. My son loves going to the office too all the staff is so friendly & welcoming. We are so thankful for Dr. Aurora & his crew!

Dr. Gabe is amazing. My 4- and 5-year-old have been seeing Dr. Gabe for maybe 2 or 3 years. Before…read moreDr. Gabe, I dreaded the 20-minute drive each way to the pediatrician's office, the additional 20 minutes spent in the waiting room with a bunch of other sick kids who probably had a different strain of sickness that we would all likely catch, and then the 15-minute wait in the exam room for the doctor to come in for a brief 5-minute diagnosis. The time savings are amazing. Not to mention, when Dr. Gabe comes to your home, your kids are so much more comfortable and truly act like themselves. Dr. Gabe has truly changed the game by offering his services.

Dr. Gabe was phenomenal! We loved the same day and in home care. Having more than one child can…read moresometimes be a lot bringing to a doctors office (especially another toddler). Dr. Gabe was professional and able to help our needs. He followed up with us to be sure everything was still going smoothly. We highly recommend and will be using him again!

I have never been a patient at this medical office, yet they repeatedly spam-called my phone--close…read moreto 40 times. When I finally called back, I spoke with Alice, who identified herself as the manager. She claimed someone may have used my number by mistake. When I asked for her supervisor or a corporate contact to formally resolve the issue, she hung up on me. I called back again requesting the same information and was told, "I already told you I'd take you off the list." When I asked her to stop harassing me with repeated calls, she became hostile and told me to "go f*** myself." This is completely unprofessional and unacceptable behavior, especially for a medical office. If this is how non-patients are treated, I can't imagine how concerns are handled for actual patients.

At first I really liked this place but when I had concerns about my baby's eczema the dr there just…read morekept telling me to apply Vaseline. His eczema got worse and Vaseline wasn't helping. It got so bad he got hives and we took him to the ER and THEY recommended to go see an allergy doctor not his actual pediatrician. Very disappointing. We will not be back here again.

Your address takes people to the pediatric dentistry with the exact same suite number on it. And…read morewhen I tried to call for clarifying directions, I was on hold for 20 minutes and never actually spoke to a person so suffice it to say, we did not make our appointment today. Nor will we be rescheduling with this office. I would rather drive to Timbuktu, then have to experience the lack of service and availability this office has seemingly operated under thus far. No idea if the doctors were any good because the directions to the office are trash

We had been patients of this practice and Dr Pham for all of our children for years and even…read morecontinued to be patients after we moved far away from the office. Once Dr Pham left, there was no reason for us to stay as the front office was constantly rude and inflexible. We moved to another provider and are happy we did. If Dr Pham returned, we would consider going back but otherwise we are done with Surprise Pediatrics.

I have taken all 3 of my children there and care has top notch. Staff has been, kind and patient…read morewhile being knowledgeable. Have had to have impromptu appointments and have been able to be accommodated. Highly recommend!

Absolutely love this place for my kiddos I do fostering. I love the fact that you can also go here…read moreon weekends. If you have an emergency it's a bit of a drive for us, but it can't be worth it and all the staff are amazing.

Doctor James Gordon is my new GI. To say he's improved my quality of life by tons by getting me…read moreinto a low profile button G tube would be an understatement. What a difference. Wanted to get a message to him directly but I'm non verbal and couldn't call and found no other way online but THANK YOU DOCTOR GORDON!

The rudest front desk lady I've ever met. Didn't greet me or anything until she was done sorting…read moreher paperwork. Cancelled my appointment cause I wasn't 30 minutes early. I was at the appointment on time

Awesome, pain free experience at Adelante dentistry with hygienist Jazmín, very professional,…read more warm and personable, highly knowledgeable and answered all my questions , she's an asset to Adelante and made my visit to the dentist a very positive one!

This place half diagnosed my son last March . When I brought up concerns I had I was told that was…read morenot true . A day and a half later I went back in concerned things were getting better . I was told if I don't like the level of care I'm receiving I should take my son to the emergency room. I had asked to see another Dr in this office and was told no because I needed to see the original Dr seen for these issues . I took my son to children's Phoenix urgent care where I was told he did infect have pneumonia like I originally thought and had asked adelante . I expressed frustrations after 5 days in the hospital to our PCP and the office staff . I was told they would escalate and add on my chart I never wanted to be seen by that Dr . I received 1 call from someone who was trying to get more information on my issues and was told she was escalating to her manager and would receive a call back and I never did . I stayed with this office stupidly because I was afraid to transfer to another office as my son now needs seizure medicine and follow ups. Now here we are in 2026. My son's neurologist from Pch ordered blood work, I was told this office does blood work Saturdays . I called to see if they would be able to help and they told me no because the order came from another Dr . I asked to leave a message for our PCP to see if she would write the order so we can have this done in the office . At the end of my "message" I was told the Dr has moved to Phoenix . WHAT?! Why wasn't anyone informed . Needless to say now that my son is more stable and issue after issue in the office it was the push we needed to find a new Dr office. This staff doesn't care . They don't keep their word. They push you around, shame you, tell you they are right and you wrong. This is why people don't like going to the Dr . I hope this office gets their stuff together for the children of surprise