I have had shower glass, patio slider and car windshield replacement. You definitely get what you…read morepay for and Alderfer exceeds it in my opinion. Great workmanship and care. A top business to work with!

Very friendly people. Needed a glass for a small project these guys had the glass with in 2 days .read more

I would give ZERO but you have to put one to give a review. I called two months ago. The…read morereceptionist said someone would call me back. Two months later someone called me back last week. I gave details about what I needed. Appointment was made for Thursday @ 9-930am. Well they showed up on Wednesday 9-930am. Gave my houseguest a hard time, being VERY RUDE! Had none of the information I gave, so he had no idea what to do. Again VERY RUDE! I called when I got out of work. Receptionist was rude, put me on hold without saying anything, and got into an argument with the service guy. Comes back & tells (doesn't ask) me they'll be there tomorrow at 1230pm. I explain to her that I called for multiple reasons & that customer service was one. I asked to speak to the manager. Receptionist says no worries she wasn't yelling at me she was yelling at the service guy. I tell her "yes that's part of the problem, the service guy. Can I speak to the owner." She's says the service guy is the owner. So I tell her to cancel the appointment because he will NOT get any of my money! After hearing how RUDE he was to his employee I realized how RUDE he must have been to my houseguest! So if you want to pay an Incompetent RUDE business owner then this is the place!

Had a shower door installed and called for someone to take a look at it since it didn't close…read moretightly. Repairman showed up and said it was fixed. As he was leaving I checked the door and still had the same problem. Called the repairman back inside and showed him the problem again. He said we needed a new strip seal which he usually has on the truck but he was out of now. I waited 2 weeks and called again. I explained the problem to the woman on the phone and she put me on hold without telling me and I'm talking to no one!!! When she returns to the phone she says that someone will be out on Thursday. I told her no one is home until 3:30 PM...again she puts me on hold without telling me and one more time I am talking to no one. She needs to learn office phone etiquette and the scheduler needs a quicker repair time schedule. I would not ever give them anymore business!

Karl and Linda replaced our glass to our front picture and side windows! Saved us a lot of money…read morevs getting a whole new install. A+++ Very professional and great service! Fully recommend. Thia G.

Used to deal with Karl's Glass when they were off Main Street in Pburg. Needed plexiglass panels,…read morefound them again in the newer location just outside of Pburg, heading towards Belvidere. Sean is so wonderful to deal with, friendly, offered to help with my project, genuine good guy. Very pleased with the plexiglass project. Good prices, nice quality. thank you Sean.

Moved up here some years ago, have used Belvedere class and Mirror for quite a few years now…read moreexcellent service. They can even do window replacements by just replacing the glass!has been doing repairs in our homeowners association for quite a while everyone is satisfied.

Great fast service and communication Derek was responsive and understandable. Would use againread more

3/16/21 DPG Window repair was recommended by my realtor. I've had a crack in a window since I've…read morelived here. I never hit it replaced because it's a triple window and the estimates I've gotten in the past were extremely costly. Derek was very prompt and amazingly attentive. Derek measured up my window last week and successfully replaced the pane in the upper sash today. He was very accommodating knowing my moving schedule. The price was excellent. The work that was done looks terrific. Want to deal with an honest company who has a sense of urgency and does quality work? Call DPG. Please support this worthy business. **Pay by check** save some money!

I ordered a piece of glass for a panoramic picture measuring 5' x 2'. Their website says they're…read moreopen on Saturday until 12 noon. Drove there on a Saturday and no one was there. Called the following week and I was told that there never open on Saturdays and they keep asking the home-office to remove that from the website. Website also says they're open until five Monday through Friday, drove there on a Tuesday and arrive at 4:45, and no one was there.

Never answered the phone at 3 pm on a Monday. Was trying to get an appt through my insurance…read morecompany for a windshield replacement - after another company never showed up! You lost out on some easy money. None of these glass places seem to even answer the phone during normal business hours.

I went through a nightmare experience with the owner of ANOTHER glass company that installed my new…read moreglass shower doors. Long story short we had to pull out the new shower door because he ruined my shower threshold so we had to replace the threshold. So I called Jack's Glass & talked to Eric the GM, he said he could send two guys out to reinstall my glass shower door within a few days. The two team members that came out were absolutely amazing. They were very professional, knowledgeable and did excellent work. I will definitely be using them with my second phase of my remodel with my master bath. Thanks Eric for really helping me out. Highly recommend!

Everyone at Jack's Glass was excellent to do business with from the front office to the installers…read more Both Chris and Gavin were professional and personable. Thanks for a great experience.