Not very responsive - unless they want something from you, I guess. I got my car inspected back in June 2, 2022 and I brought my claim form for free head lamp replacement regarding the Suarez v Nissan case. I paid $600 for repairs and they added me to a waitlist for the head lamps. I called at the end of June and was told that I'd need to wait a "couple of months". Since then, I've tried calling a few more times for an update. I most recently called in the beginning of October and left a message inquiring about where I was on the waitlist. Still no answer. My lights are now so dim that I can't drive around at night. It's now October 26; I just checked my mailbox and found a letter asking if they could buy my Nissan Altima for their lot with a handwritten sticky note attached. They have time to send mail about purchasing my car...but they can't give me a call or text back about head lamp replacement? read more

Abeloff Nissan - Auto Repair Near Me - Bartonsville, Pennsylvania

Beware. The service department has scammed me twice so far. The most recent event involved being told I needed rear brakes & rotors, because the pads were at 1mm and had damaged the rotors. Upon inspection, the rotors were fine, but I agreed to the pad replacement, based on the technician's report. I later compared service reports from the last one, (5000 miles prior), and they're telling me the the pads went from 6mm to 1mm in 5000 miles, which is impossible. I then went back 3-weeks later, since I did a 5000 mile cross-country trip) and the report says the rear pads are at 6mm, when new ones are 14mm out of the box. In other words, I was charged for the pads and labor, but they never installed the new pads. Just beware, they're scammers and trying anything to pad their bill. read more

STAY AWAY!!! I asked if a vehicle had damaged side steps because it looked like it did in the photo the main Manager there spoke with me and assured me that nothing was broken and everything was in great shape. I ran my credit I put a deposit down. I drove 2 1/2 hours and the vehicle had broken side steps and rust all over the frame. The main manager was supposed to come and talk to me, but he was too busy with meetings. I sat there for 45 minutes and had to leave absolutely terrible business. I would not recommend them for anybody and do not travel to see a vehicle here they will lie to you and then leave you hanging when you show up. read more

If you are having an oil change, bring your pillow. I had a 1pm scheduled oil change so I arrived at 12:40 so I would not be late. At 1:40 I asked the cashier how much longer my car would be. She went around the corner to the service desk and told me the service representative was busy. I then received a text from Timothy stating I can text him at this number during my service visit. I texted "I there an ETA?" at 1:45 which went unanswered. I re-texted at 2:45 "2hr oil change? Tech spends more time on his phone than changing the oil" which also went unanswered. Techs are visible from the viewing window. Car was finally finished around 3pm. Paperwork took another 30 minutes. This was my first time and last time patronizing Abeloff Nissan. read more

Jeremy Baker was very knowledgeable about the vehicle and was able to answer all of our questions when test driving it. The Sales Manager Jeff, also verified if everything was acceptable with the car when we accepted delivery of it. We will not hesitate to buy from that dealership again if the need arises. read more

Abeloff Nissan - 2022 Nissan Pathfinder SL premium - Auto Repair Near Me - Bartonsville, Pennsylvania

Super painfree lease experience. Andy and his team helped me quickly get the truck I wanted and were fair, honest and in a word nice. Buying a car is usually a stressful experience but these guys made it super easy and enjoyable. read more

i purchased a used rogue at abeloff nissan to begin with i had no idea if the price was good too much or anything i was nervous as a 1st time buyer this was in feb it had a few issues i was not happy with and wanted them to take back the vehicle but was refused unless i came up with 6k also i had a trade in that i was told was going to the junk yard beyond repair bullshit they fixed the angle sensor & resold it for 3500 but was called a liar that it was not when a friend met the owner of my old vehicle & he said he bought it from dealership but i was told my friend & that person are liars from nathaniel now today i put on a website to see what i could get for my vehicle a week ago i was told again this time 6-7k to take back my vehicle & that they would have to sell it for at best 16 or 17k so i fgot an offer from a diferent abeloff and thy offered me 19,500 gee sounds like the sales manager is making his side money and then some robbing people do not trust this dealership!! read more

Sold me a used car with electrical issues. A very shady business, wouldn't recommend.

Approached them to buy a new car! The car I wanted was not on the lot. They told me that if I let them run my credit report and left a deposit they would find one for me. I told my salesman that without an identified car to deposit on I wouldn't leave a deposit or allow them to run my credit report. Lo and behold they identified a car, presented me s sheet with the info about the car. I left a deposit and consented to them running my credit report. Well, for he next two days they were near impossible to reach but each time I did I got a different story and timeline. Finally, they said they were waiting to hear from the manager of a dealer in Connecticut. They'd know by one o'clock when it would arrive. When I gave them to 1:30 and was told that it was down to a dealership in Conn. or NY. I realized they had lied all along, that the car on the sheet was just a ploy to get me to fill out the credit report. I confronted them and asked them to cancel my order and refund my deposit. I then went on the internet where I could check the inventories of all the Nissan dealers within a 60 mile radius. Found the exact car I was looking for in WilkesBarre. In fact, they had two in the color I was seeking and equipment I wanted.So I travelled the hour as opposed to the 1/2 hour to Stroudsburg. I had called ahead, the had the car washed when I arrived. They let me test drive it and within 2hours all the paperwork was done and I was driving my self home in my new car. I can't recommend Pollock Nissan in Wilkes Barre enough! read more

Do yourself a favor and go somewhere else to buy a Nissan. I was a returning customer looking for a Frontier. The salesman gave me a monthly payment but not the APR. I went to go sign the paper work and asked the finance guy what the APR was and he said 9.7%. So I refused to buy the truck at that APR and asked for my keys back since I already spenyt 4 hours of my day off there. He said let me get my boss. His boss came in one of the finance managers and was very rude. He didn't give me any options just made rude comments about my credit score. I'm not sure what his end game was possibly shaming me into buying a car at 9.7% interest. My wife and I were just disgusted and couldn't wait to get out of there. I have been buying new cars for the past twenty five years and I have never dealt with such a rude and condescending dealership employee in that timeframe. I would sooner ride my bike to work than buy another car off Abeloff Nissan. If that's how they treat returning customers, I'm not sure how they stay in business. read more

I bought my 2014 Nissan Sentra here a few years ago. The sales were fine, but the service department is horrible. I had a tire issue a while back. I was told I would get a call back, 2 data went by and nothing. I called them and left a message- no answer, no call back. I called them AGAIN the week after- again, no call back. Meanwhile I'm stuck at home with a flat tire. I ended up getting it fixed somewhere else and paid for it even though I paid for the tire plan at Abeloff and it should have been free. Last week I took my car to get an oil change and to figure out why my car was pulsating while accelerating. They changed the oil, had my car for about an hour, and told me it was a recall programming issue in the transmission & that they could plug it in & fix it another time "when they had time." I specifically asked if it was safe to drive & the guy told me that it was perfectly safe, no worries. During the weekend following, I drove to my dad's down the shore and when I started to get close to his house, the car started to pulsate during the entire drive, causing me to have to drive in the right lane, under the speed limit with my hazards on. I finally made it back home and I brought it to Kelly Nissan in Easton, PA. When I called Abeloff they told me that I can tow it to them "at my own cost." I laughed. Kelly took it over night, called me back today and told me the entire transmission needed to be replaced and that it was NOT safe to drive. Luckily I'm under warranty and it's free (all I had to pay for was a new battery- which Abeloff ALSO should have caught). I lucked out in price and with my life because honestly, who knows what could have happened to me if I didn't take it easy. I will NEVER go to Abeloff again. My oil changes are free at Abeloff with my see ice plan, but I'd rather pay for my services than go back there. They don't care enough to call their customers back and clearly don't care enough to really look at the car long enough to see this HUGE issue. I do not recommend. read more

My mother bought a brand new Nissan Rogue Sport two months ago. The car has serious malfunctions - Automatic Emergency Breaks spontaneously trigger while she's driving. This has happened twice already, in broad daylight and clear driving conditions. She is afraid to drive this car now. I see this is a common problem with this make and model, many similar complaints have been reported. My father brought the car back and the dealership claims everything is fine. read more

Very nice place and will help and fix most problems the first time.they explain all the work and are good at it.i am happy with them and will go back again read more

The service manager is Wonderful -- and-- Is a female!!! Leanne--- Yeah---You Go Girl--!!! I saw employees there that go way back-- Back to the days of Randy Motts-- Chris Warner and Faulstick.... I used to spend a lot of time at the old place buying or waiting on service for the old work trucks. This new crowd is super nice.... I haven't seen Jason, not that he would remember me. One thing is for sure.... Randy would be Very Proud...!! read more

This car buying experience has been the absolute BEST I've had! They were 100% transparent on the entire process from getting the car I wanted, to cost, to delivery. They had everything ready once the car arrived on the lot and had me out the door with my new vehicle in about an hour and a half! For anyone who has purchased a vehicle, you know it's typically a dreadful day of lots of sitting around and lots of paperwork. They were super prompt and efficient! Even with me throwing a curve ball in the mix with being a military family and needing to register my new car a different state. Since my purchase, they have reached out on numerous occasions to ensure all is well and make sure they were there to answer any questions that may arise in the new vehicle. I'm super bummed we will be leaving the area soon as I would certainly be using this dealership for all future purchases. Thank you so much for such a pleasant experience. read more

Customer friendly! They don't browbeat you or give you a run around. Service is excellent. Internet Manager is top notch! Purchased a new vehicle that was delivered to my door! The dealership provides white glove treatment! Looking forward to my next purchase from these folks! FYI: Brendan is the person that helped me and he provided outstanding service! Also, the Sales Manager was nice to work with. Frankly, this is how a car purchase should be done! read more

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I bought my car there and they were very accommodating. Everyone goes out of their way to help- and the service appointments are fine- they even wash and vacuum your car too! Overall- good experience! read more

My friend bought a used Nissan Rogue from Abeloff. Since over a year ownership she has had her car in the shop over three times for various highly priced issues with her car. Thankfully, she had a warranty for most, but her carfax said her car was never in an accident and that every service was made regularly at this very dealership with only one past owner. Latest ssue was a transmission failure and her car is only a 2008 with 143,000 miles. She btought it in over three weeks ago and still they do not respond to her emails, her calls, or ehen she stops into talk to them about how long before she hets her car back. It took over a week and a half before they even offered a temp car for her to drive and it was a smelly little Nissan Versa with no power windows or locks. Over the entire time period she has had constant issues with this company's customer service, if you can call it that. Her car has been checked out by other professionals and saw that the rotors were original (shouldve been changed by now) and the axle issues. They still cannot give her a clue as to when her car may be done. It just sits in the parking lot of the dealership. We both will NEVER purchase here again and will tell all our friends and family to stay away as well. Very untrustworthy and almost as bad of poor customer service as Verizon! Amy read more

Julie Ramirez was great to work with. Fast responsive to our needs and great pricing My Best Tony from central PA read more

Like I said buyer beware your bait and switch tactic didn't Work with me I bought a Honda with no bait and switch I got a great deal with a better manufacturer and a honest dealership so their you lost a customer read more

I chose 2 used Rogues online to test drive and called ahead of time. I chose 1 to purchase. It was a weekday, not very busy, only 2 other folks at sales. I provided all required info and was told finance had to get the paperwork together- 4 HOURS later, still no paperwork ready, told it would be just a "few minutes" multiple times. No customer was left in the department but me and my husband, still waiting. Walked down to the finance office to see what was the hold up , to see 6-7 employees, hanging around bullshitting, again we were told "just a few minutes" - they still needed to get tags and titles ready. We were done, told the salesman we were not waiting any more and were leaving. Disgusted, poor customer service (how many bottles of water can you drink). The sad thing is , I couldn't even give my money away. We walked out- never going to return to this dealership again. Even worse- no apology, no call by management. read more

This dealership is the worst ever, I went for a state inspection and brake fluid change. I didn't get neither one, I have tires that are very noisy that is the nature of those tires so they claim the car has hub problem they were charging 500.00 + and then they charge $135.00 for the brake fluid they never changed. the brake fluid was the same burnt fluid that was there in the first place, after complaining about the hub they told me maybe it was the tires that worn the hubs. At the end of the day they gave me back my money. Bad dealership, never going back read more

Easily the best car buying experience I've had! Dominic was quite helpful as was Ramon, who lent him a hand when he was busy with another customer. It's good to see teamwork in an environment where one's paycheck is based upon commission. I've known salesmen to be cutthroat and out for a buck -- not in this case! Ian, the finance manager was so overwhelmed with a busy day but still made the signing process go quickly. The sales manager Judd was friendly and forthcoming when I questioned him. I traveled quite a distance to get the vehicle I purchased, as it was a preowned car. However, should I be in the market for a Nissan again in the future, I would absolutely consider going back to Abeloff for my next one. Thanks for making me feel not like I was just another customer! read more

Would be 5 stars but I did have to wait an obnoxious amount of time for ONE tire to be changed. Also didn't have the tire I needed to match the other 3 in stock so I settled to have mismatched tires on the back axels. Tim was extremely helpful with answers to my questions and beyond friendly/polite. I just can't get over the fact that Ive been here over 2 hours. Besides that .. all and all was a good visit ... 4* read more

These guys are NOT the slimy car salesman you usually meet. James Johnson is probably the most courteous and knowledgeable salesperson I've ever dealt with. It was almost like buying a car from a friend or a friend of a friend. He and Omir Omeragic in finance got me a Nissan Rogue, not only within our budget but without trying to pressure us into any unneeded extras. Not only would I recommend this place to a friend, I'm going back to get my wife a Nissan from here. Thanks James and Omir! read more

Went in looking to get vehicle. Waited 10 min while they sat there. One was just eating made eye contact kept eating. Still no help. Started to walk out and now some one wants to help. Shit service from start! Can't imagine how much worst it would be if actually got a car from here. read more

We recently purchased a used car from Abeloff Nissan. Brendan Myers was helpful and genuine. Feel we got a fair deal. 5 days after purchasing the vehicle, there was indication the there was a rear brake problem. Write up on vehicle indicated "good brakes." I reach out to Brendan and he immediately made it right. Brought it up for service as arranged by him, Jorge Carus in service corrected the problem. No hassle from sale to service. I highly recommend Abeloff Nissan! read more

My wife was in a desperate situation and needed her Versa towed because it wouldn't start. She wanted to take it to the dealer (Abeloff) for 2 main reasons. Nissan parts and a courtesy car. After being told over the phone the car would be available it never was. She spoke to someone on the phone not knowing car parts all that well and just needed her car fixed so she could get to work. Her car needed a alternator and belt. This is a sub compact economy car. The alternator was remanufactured and they charged her $800.00. I asked for Abeloff assistant sales manager Emily Prisco to justify these costs. After disputing the diagnostics charge ( pretty easy to know a alternator is seized) Ms. Prisco became extremely rude towards us and combative. Treated us like school children and told us to go sit in the waiting room while she looks into this matter. Funny she knew about the diagnostics charge already. Needless to say I paid them in full and even offered them a extra 100.00 because they obviously need money to take advantage and rob people for work that doesn't cost that much. Never again will we go there. Crooks belong behind bars , but we learned the hard way. read more

I bought a Certified Pre-owned Acura @ Abeloff - had Ramon S. help me out. Couldn't be happier with my experience. Ramon is a great guy and an honest salesman. Aside from the great perks you get at Abeloff, I got a fair price for my trade and a great price for my new car. Even though this dealer is about 30 miles from my house, I would be glad to take the trip again for my next car. read more

I would never purchase from here again. I purchased extended maintence and i am at 15000 miles and already getting told charged for maintence. I refused that service, but not a very forward way to run a business. read more

So accommodating! Definitely would recommend. I called for an appointment in the morning and was immediately scheduled an appointment the same day. Only within a few hours were able to find the problem, fix it and also test drive with me to make sure I was comfortable with my vehicle after it was worked on. read more

Definitely one of the best professional teams in NePA! JC and his Sales Manager Matt Kelly worked within my budget and got me everything that I wanted on the new 2014 Nissan Rogue! I left with the SV with Bluetooth streaming package and got an awesome value for my trade in. This team really puts their best foot forward when it comes to the customer experience! I'll be sending all my friends and Family there. read more

TLDR: Abeloff Nissan in Bartonsville, PA are shifty, shady people who charge an overwhelming amount of money for labor, do sloppy jobs, make you return multiple days for simple things, purposefully cause problems with your vehicle to bring you back in, and just overall rip you off for your time and A LOT of your money. Save yourself some trouble and go somewhere else. I bought my jeep from them about 2 years ago. You get free inspections for life and 4 free oil changes. Every time I went in for a free oil change, they would find something wrong with the car. Something that I know for a fact wasn't a problem before I brought the car to them. This happened 3 times and I never used my fourth oil change and went to Competition tire for them after that. Now for the inspection. I bought the car in December 2017 and it was inspected until 11/18 meaning they had just inspected it. There was a chip in the windshield when I bought the car but they assured me it was no big deal and that it would pass the next inspection so long as the chip didn't move. Come 11/18, I took it to them to get it inspected and they told me I had to get the entire windshield replaced for a measly 600 dollars or so. Keep in mind I am a full time college student who works part time so this is just impossible for me. So apparently the chip was fine when they inspected the car with the intent to sell it but now that I had brought it back to them the windshield suddenly needed to be replaced. So now my story ends with my 11/19 inspection. I brought the car to them and they come out and tell me that the air cabin filter housing was never there and that it was obviously important to the car's performance. So now they're telling me that they sold me a car without a filter or even the housing for the filter. So fine, I pay for it, they tell me they need me to order it so I can come back the week after. An entire week rolls by and I still haven't received a call from them, so I have to take it upon myself to call and ask about the part. After navigating their horribly oblivious and apparently technologically challenged service/parts team, I'm finally told that yes, the part had been there for days and I can bring it in the next monday. When the next monday comes around I wait about 2 hours in the waiting room just for me to find out that they need special clips for the filter housing that they didn't know about so they would have to order them so I would have to come back Wednesday. So that wasted 2 hours of my day I could've spent studying. Finally, today, I go in and they have the clips. I only have to wait in the lobby for about 15 minutes. The guy (I think his name was Nick?) tells me i'm all done and gives me the bill. The bill was 6.00 for the cost of the clips and 35.99 for the 10 minutes it took for them to put them in. I have been patient with Abeloff Nissan for two years now but this whole air filter ordeal has pushed me over the edge. They do sloppy work, charge astronomic labor prices, and they nitpick and screw with your vehicle so you have to spend more money than you should. Their service department is shady and unreliable. Save yourself the heartache and go somewhere else! read more

I purchased my Nissan from Abeloff. This is the first dealership I have worked with that I completely trust. I have my car serviced here and have never felt cheated. They're honest, reliable and one of the few places that still focuses on customer service. read more

My husband and I came in on a Saturday with our two children to purchase a car. We found one we loved and we asked my dad to drive down in the middle of the day that day to try it out as well. He loved it too so we started the buying process. Since they were closing we agreed to come back on Monday. When we got there first thing Monday, there were paperwork complications on our end. So we brought them our trade-in car to look at and told them we would be back in on Saturday to complete the deal. They were not happy about that because they wanted the sale before the end of the month, however, my husband and I could not take off an additional day from work, so they agree to finish the deal on Saturday. The next day, Tuesday, they called my husband, and told him they had someone else interested in the car and they wanted us to put a NONREFUNDABLE deposit down of $1,000. We had not yet discuss our trade in deal or monthly payment option, I wasn't going to give them a nonrefundable deposit. They were so obsessed with making a sale before the end of the month they lost a sale for this month, next month, and any future sales from myself or my family. They have very shady sales practices and unless you like high press sales people, I would avoid them. read more

I worked with Joe and he made the process very easy. I HATE buying cars. However I talked to Joe via email about what I was looking for and when I came to see him in person he stuck to his promise and we were done pretty quickly. Sounds pretty obvious for someone to give you the price they quoted but you wouldn't believe how many other dealers pull the bait and switch! I will definitely be going back and recommend Abeloff to anyone. There are Nissan dealers much closer to where I live and work but Abeloff is worth the drive. read more

Got a great deal on a new Rogue from Abeloff, dealt with Greg R. I feel that we got the best possible price from a very principled salesman. We arrived later in the evening, we discussed two different models SV vs SL. After a bit of negotiation we went for the SV, almost all the bells and whistles. Greg was informative, patient, professional and pleasant. The entire purchase was a positive experience. The car drives great, have to learn all the gadgets, and the color is awesomely different. Rogue seems like a great touring vehicle, very smooth and quiet ride. Happy with the entire experience. Go Greg - not your normal "car salesman" :) read more

This is my 4th Murano from Ableoff! James Johnson, sales executive, is the best in customer service and professionalism. He made sure we got exactly what we needed and treated us like we were the only customers in the dealership. And Ronnie Alexander made the financing so easy and seamless...he was awesome! I would highly recommend using Ableoff. It's been the best every time! read more

My experience with Abeloff was outstanding, Brendon and Omir are wonderful hard working men. They went above and beyond to make sure we left their office with the perfect car. We will be repeat customers for many years to come. Anyone looking for a vehicle look no more abeloff is the place to go. A big thank you again to Brendan and Omir it was a pleasure doing business with you. read more

I did buy a car here but they tell you, send you an email and a card to let you know if you bring in your 5 star rating of them you get a free oil change. Since I always appreciate people ratings - now all 5 stars are suspect. I can not trust them. Why are they buying ratings? I also did not like that they didn't let me know until after the deal that the car only had only one key and no manual. Not to mention the dead headlight and battery in the first week - and this is a certified pre own 2014 vehicle. read more