I called about a Minka chandelier , a line they that they carry…read more Theresa did not have the round chandelier I requested but had a similar style by Savoy House. We immediately went over and liked the Savoy chandelier. We asked about the return policy and delivery time. No problem with returning, credit in the store- no restocking fee- and delivery was about 2-3 weeks or we could take the one in the floor. We opted for the floor model. They had us return the next day to pick it up - it was boxed in original packaging and No waiting time in the pick up either. Plus Theresa's price was $300 less than her competitor for the same chandelier and the Savoy chandelier was close to half the cost of our original choice. Fabulous experience all the way around!!!

I purchased a ceiling fan late last summer and when I tried the remote this Spring it didn't work…read more I changed the batteries but that did not solve the issue. I stopped in the store and spoke with David who was extremely gracious and helpful. I had the manual with me and he explained the pairing process and highlighted/flagged the page I needed to refer to when I returned home. I followed his directions and the remote now works. He also took a copy of my receipt, so I would not be required to return to the store if the process was not successful. Excellent customer service. I have always found the sales assistance to be exceptional. Referral to electrician for hanging was a very easy process. Products might be a bit pricier, but I have learned you get what you pay for! Highly recommend Galleria LIghting!

This location has a decent amount of merchandise. Some of the aisles are cramped especially when…read moremultiple customers are trying to look. The parking lot can be frustrating with people speeding or taking up multiple spots.

Once i walked in, a man went into the store and started following me and stopped following me when…read moreI got out of the store. Also, I bought a shirt and new shoes for 72 dollars. Way too expensive. At checkout, the person at checkout, aka the cashier, said that the checkout is broken, so I checked the self checkout. The self checkout is broken too! What a waste of money.

Indoor arts, craft and home goods store all in one place. Different artisans and crafts propel sell…read moretheir wares from assorted booths. From tshirts, to candles, and soap this place is fun and funky. Go check it out, then grab lunch

I was having a terrible time finding receipts for 2 items I wanted to return…read more A sales associate, Kakoli, worked with me and was very accommodating and friendly. She spent a good amount of time researching how to find them online to return them and Voila! She found a way. I hope she is recognized for her wonderful service!

IF THERE WERE ZERO STARS, THAT'S WHAT I WOULD'VE PICKED!!…read more Ordered chocolates online from Macy's for Easter. I ordered them two weeks in advance. It said 3 to 6 business days to arrive. Shipped to another state . They won't arrive until after Easter so my great niece had no candy in her Easter basket from me. Very disappointing. I will go to the post office and send whatever I want to her because I know it'll get there. I called Customer service and they offered nothing to help. They couldn't expedite shipping. But they said I could spend another $40 for 2 8 ounce packages of chocolate. And they would try to ship again ! NO THANKS !!Expensive!!! THANKS FOR RUINING HER EASTER BASKET!! Can't return because it's food. I won't do business with a business that isn't competent.,

So expensive for resale and the selection isn't great. They wanted $17 for a simple sundress.read more

This store is overpriced with a very small selection. They had a few sale items like old unpopular…read moresized jeans for $1; however many of the items would not be considered "vintage". They have many items on par with typical Goodwill donations, but for 3 times the price. For example, a $38 Sonoma leather jacket from Kohl's. Regarding service, the clerk clearly did not plan to speak to me. However, I kept eye contact until she was forced to acknowledge me. At which point she said hello and I replied in kind. The next customer who entered received a much more enthusiastic greeting that I did. Towards the back, a male clerk walked by me several times, but also didn't speak. Overall, it's a cute set up, but not worth the time or the consideration of spending money. Especially if they can't be bothered to speak.

The hispanic supervisor is rude to customers. She speaks Spanish to the employees and prefers that…read morepeople who aren't Hispanic do not work there.

I had bought 5 items that I wanted to return and I never had a problem with my stuff being return…read moreuntil today 4/30/26 at 3:16 I have return shoes,legging,sweater, and white t shirt and they told me that the leggings where wet and smelled like softener I barely even try on this item so I wouldn't know why she thought it smelled like softener i even asked her why would it smell like softener if the tag is still there same place and everything and she refused to answer my question when I told her multiple times it doesn't even smell like nothing I even asked my mom and nothing I wanna see if another person who works there can smell what the lady had smelled but there was nothing all the question I asked she refused it also had some rude faces the lady and this young lady who worked at that time never coming back mind you it was a size m/L they never true on the size

I recently visited this store to return an item purchased the week before with tags intact and a…read morereceipt. The item was a swimsuit, unworn! The cashier hesitated to return the item. I had 3 on the receipt but was returning only 1. The manager ( in her 20s)came over, along with 2 more 20 something's and started examining the crotch of the swimsuit. I was mortified! It was not worn! Beware buyers...I went to a different Hollister's and it was returned without a problem. Fox Valley staff is very rude!

This is my 3rd time buying clothes from this particular Hollister store and this is the 3rd time…read moreI've been disappointed. Last time I bought a cream colored hoodie and within the first month both armpits had holes in them. This time I bought a collared button down polo style tee, I put in through the washer and drier on delicates, I'm about to iron my shirt to get the wrinkles out so I start unbuttoning the shirt as one does... every single button got caught on a piece of loose fabric. I'm never buying Hollister again. The quality of clothes are better at goodwill or the dollar tree if I'm being honest. I mean the amount of loose ended threads you'd think it was sown by a teenager. Besides their terrible clothing the only reason anyone would want to come back after that would probably have to be their great customer service.

You can find nice shoes at DSW. Be careful tho, this parking lot can get nuts on busy days…read more The cashiers and floor staff are usually friendly. They're periodically short staffed up front, so don't be surprised to see frustrated customers and employees. They have good clearance deals in the back corner. I do wonder why they put racks in front of mirrors at a shoe store. Customers really want to view themselves in new shoes, odd choice (photo attached).

This location has a large selection. Parking lot can be annoying as people speed through it. I…read morejust would like more benches to try on shoes.