Thanks for the great customer service Nanette. She went above and beyond to help me find what I was…read morelooking for and order what wasn't available. I appreciate the help and the kindness. Thank you.

I had a very bad experience with customer service. My order was marked as delivered even though I…read morenever received the package. When I contacted them for help, the representatives were rude and not helpful. They kept telling me that I had to wait for an investigation and that they could not guarantee any outcome. For a company that charges premium prices for their clothing, I expected much better customer service and responsibility. This experience was very disappointing.

I am SO grateful for Walter and Emily!…read more I purchased 501s a few months ago and fell in love with them. Lately I have to go down a size or two so I couldn't fit into them anymore. Long story short, I came today to solely return my online order but ended up leaving with two new pairs! Walter was helping me with my return and Emily mentioned the wedgie collection is very similar to the 501s. Decided to try and I LOVE THEM so much that I bought TWO pairs of different colors!! They're 50% off right now! I got a two for one deal :) Amazing service and I'm very happy with the outcome today! Will definitely be back!

Friendly, attentive staff. On the pricey side for jeans, jackets and tees but they look cool, as…read moreexpected of the brand.

It is shocking how an Asian owner can actually be quite racist and rude to other Asian patrons. We…read morelike most other Chinese customers were ignored and not greeted or acknowledged at all but they are sure to take their sweet time and gift wrap and practically bow for their Japanese customers. It's comical to see him literally run to her and hand her gift bags as if she was the empress of Japan, whilst we were denied a basic paper bag with our purchase. Don't go into this store. Not only do they enjoy discriminating, every item is FINAL SALE. Wow I did not realize it's the same policy as Daiso and Miniso! There are so many wonderful kids brands at the mall, please go somewhere else and support businesses that actually like their customers.

I hardly ever give feedback to any business, but this one is begging to do so. I have ordered a…read morebirthday gift for my granddaughter. First, Jacadi provided me with a wrong tracking number. I had to write them asking for the correct number. Their customer service's phone number is not working - it disconnects right away. After about 10 days watching my parcel being scanned twice a day in a UPS facility and not moving, I realized that something is not right. Called UPS and they told me that Jacadi did not provide necessary information for customs clearance, as such they cannot release the parcel until Jacadi will fix the problem. Had to write Jacadi again - twice, to get their response. In the meantime, the birthday is approaching, and you can imagine how stressful this situation is for me. I did not consider that I had to chase the selling company for my order to be shipped. In the end I received my parcel and guess what - Jacadi even did not bother to apologize. The outcome - will never buy anything from this company.

I randomly walk in Carters...not planning on buying anything but just browsing. Once I took 2 steps…read moreinside the store, one associate welcomed me into the store and asked if there was anything I was looking for. I said that I was just browsing. She pointed to the new arrivals, showed me the clearance sections and said if I needed any help to freely ask for it. While I walked around, each associate made eye contact and said hi then asked if I needed any help. Some retail stores these days have associates just saying hi but there was no eye contact just robotic phrases...but not at this store. Every associate genuinely said hi and was willing to help. It felt great. I was able to find 2 fleece pants on clearance for $3.50 each and took it to the register. The manager Lisa (who was also the same person that welcomed me right when I walked it) asked if I found everything okay and rang up my $7 purchase as if I was buying a $500 purchase. I remembered that I did want to look at Skip Hops Weekender Bag in person. Asked Lisa causeI didn't see it in the store. She quickly knew right away that there may be one in the back. She asked her team to grab it and I looooooooved it. So I grab 2 since it was on clearance. Overall, the team at the store is the nicest and most genuine in helping customers. It's a little far more me to visit this store but their customer service really wow'd me and I won't mind making the drive. I've also been a fan of Carters but usually bought online...starting today, I'll buy my stuff in this store

I don't know which employee the one star reviewers are experiencing, I don't really even know how…read moreyou can give a store like Carters 1 star in general lol, but I've never had a bad experience. Every time I've come purchase items their selection is very good, I can always find something for any kid, the prices are unusually low for 2026, and I've had great service each time. Even if one employee was a bad apple that doesn't deter from all the other excellent things carters has to offer.

The Unicorn Store is down an alley way (I guess you can say behind Sephora). I have always wanted…read moreto visit this store because it just peaked my interest but have only visited Old Town Pasadena at night, after they were closed. But this past Sunday, my husband, our little girl dog and I finally got a chance to visit since we were visiting Old Town Pasadena during the afternoon. When we walked in, we were greeted by an employee behind the register at the back of the store. This store is very cute and really would be a little girl's dream because of all the unicorns, pink, glitter and sparkle. I ended up purchasing a mermaid coloring book for my nieces to add to their Christmas gifts that I have for them, but not sure if they are even into mermaids (and my husband doesn't seem to know either if they are or if they are into unicorns. These little girls change their interests so often it is hard to keep up). But I'd love to take them to this store and see if they would want anything (and knowing me, I would most likely let them each pick out one item and I would purchase it for them). Overall, I really enjoyed my shopping visit and would come back for gifts in the future (maybe could also find a fun white elephant gift or a secret santa gift in here too).

I went to The Unicorn Store recently with a pal recently. I like the unicorn theme of the store. I…read moreliked a dragon plushie I saw on a shelf. Some books also stood out to me.

Bought a few baby clothes since my baby is growing fast and in between sizes. There is a good…read moreselection of clothing and shoes of all sorts for boys and girls. There's a good selection of toys, options for strollers and bassinets and everything in between. The few items I bought still had original store tags on them and were decently priced. I would love to come back again and find some treasures for her.

Wanted to check this place out as it came on my ig feed. Seemed like a great alternative to get…read moreused toys and kid items here whenever I babysit. Seemed to be more cost effective as well in some items. The place seemed organized with clothes. Some finds with tags still on and some fairly worn marked at a decent price. It's a great concept since babies outgrow their clothes quickly. Experience at the store was fine. Parking was convenient on the street. And their seemed to be adequate staffing during the time I went. The responses seen from owner on yelp however does make me feel hesitant. I often appreciate owners responses, it lets you know they care but I feel low reviews could be addressed better. Often times it may be more off-putting how the owners respond versus the 1 star review itself.

I was accused of stealing by someone who was identified as the manager, Sammy, by others who knew…read morewho he was. In case that's not his name, he dressed in jeans, a tank top, and is tall. It was around 8pm on a Thursday when I went to the store. The store is on the larger side, and there are a few other shoppers beside me. I only see one worker and it's the guy in the tank top and jeans. I'm shopping for a bikini, and I grab three different styles and different sizes for each style since bikini sizing fluctuates, especially since I wanted to try crochet ones too. There's no one by the fitting rooms, but I see a fitting room door open, so I go inside. The fitting room is a mess, and there are no hooks for me to hook the bikinis onto, to the point I have to hook them on the door, the actual wall, and the doorknob. There is also gum stuck in the holes where the hooks should have been. I didn't really care though, I was just there to try the bikinis on. After trying three pieces, nothing looked good on me, so I gave up and hung everything back onto the hangers and onto the go back rack all together. Suddenly, that employee wants to run into my fitting room I had just exited, with speed. He checks inside. I'm over here thinking he just really needed to clean that room or something because it was one hour until closing. I start making my way out of the store, when he starts running towards me. I'm at the door, he steps in front of me, and tells me "Ma'am, I'm gonna need the rest of the swimsuits back." Me, thinking he just wanted to get started on clean up early, replies, "Yeah I put them all back on the rack!" He goes, "No, but there's empty hangers in your room so I'm gonna need the rest of those swimsuits." I tell him sternly, "Yeah, I just told you I put them all back on the rack." He goes "Do you want to show me then?" So I tell him, "Yeah, let's go." I walk him to the rack, and show him all the items I put on the go back rack, which were all the items I did and didn't try on. I then tell him, "I don't have anything in my bag, but if you want to check," and I show him my very small, open bag with no zipper that clearly doesn't have merchandise in it. I turn to him and say, "I don't have anything on under this shirt, but I don't have anything." For reference, I'm wearing a large baggy tee, but you can see my neck and it's clear I don't have any straps. I'm wearing tight spandex shorts, so if I was hiding something under it would be really obvious. He looks at me and goes "Okay then." I'm so mad at this point that I just walk out the store. If he really is the manager, behaving like this is insane. Doing all this for a 2 for $50 swim separates that I didn't steal is crazy. Do better.

This is the worst place to buy anything I purchase a sweat pants for my granddaughter there . 2…read moreweeks ago I want to give to her for her birthday tomorrow we didn't check the pants and they have a stains at the bottom of the leg my granddaughter never used because they were to long and need to get Taylor to her length so I took them to the store to show the people who work there and the manager was blaming me the We stained how absurd was that I told him i need to exchanged he was really mean about he threw the pant to me and he said he was not going to to anything to returning or exchange they call security I explained to them and security told me to file management complaint which I did the manager is the worst person I ever deal with it .

A Slice of Shopping Heaven in San Marino…read more Serafina is less of a boutique and more of a retail paradise where the fashion angels sing and the decor whispers, "Go on, treat yourself." Nestled in the heart of San Marino, just a stone's throw from Pasadena, it's the kind of place that makes you feel like royalty--no tiara required. Upon entering, it's clear this is no ordinary clothing emporium. The mix of designers is so carefully curated, I half expected to find a gallery label next to the Nili Lotan display. And with threads by Sea NY and Helmut Lang hanging around, you're not just shopping; you're adding to your art collection. The handbags? They've got more personality than a reality TV star. Shoes that make Cinderella's glass slipper look like a flip-flop. Fine jewelry that has you sparkling brighter than the twinkle in your eye. And let's not forget the gift items--because who doesn't love presents? But wait, there's more! A children's boutique so adorable, even your little ones will want to extend playtime to dress-up time. With names like Splendid and Ella Moss, your kids are walking out of there runway-ready for the sandbox catwalk. Sipping on Pellegrino while the staff, who are more like your personal fashion consultants, cater to your every need? Check. Enjoying a cappuccino as you peruse luxury labels? Double check. Feeling as comfortable as if you were lounging in your own living room? Well, if your living room was a casually chic sanctuary of style, then yes--triple check! If Serafina were a song, it'd be a symphony of style, luxury, and comfort. So next time you're in San Marino and need a dose of retail therapy, float on into Serafina and float out like the fashion deity you truly are.

I recently moved to the area from Brentwood and was excited…read moreto see a cute shop with a nicely curated selection of some of my favorite brands like Xirena and Saloni, they also have a nice selection of home items like candles and hostess gifts. I hate giving 2 stars, but in this instance my two stars go for the low level of customer service. No one greets you when you walk in (I've been a few times), no one asks to hold your items at the counter when they see you holding an armful of items, when I ask for a size they say that's all they have and can't be bothered to say they can order it for you or provide alternatives. This store seems to cater to the white and 60+ set (that's all there was at the store both times I've visited) and if you don't fit that demographic, they don't care you'll be dropping $5-600. I wanted to support a local business but I rather make the drive back to the country mart than give my money to a shop that does not value all of their shoppers. Perhaps I expect too much out of my shopping experience, but now more than ever (pandemic) I want my limited entries to shops to be memorable. I don't want to think "oh, I had a shitty time when I bought this $400 dress".

Peony Couture is a cute shop in the Burlington Arcade with beautiful, high quality kids clothing. I…read morecome here to buy special occasion clothing for my kids, friends' kids, and nieces and nephews. The owner is kind and very helpful when I clearly state what I'm looking for and the occasion. While the items aren't individually tagged with pricing, you can always ask and the owner can quickly quote you. She isn't pushy, but rather helpful. I've bought Petit Bateau dresses for a friend's daughter's first birthday, Mayoral birthday dresses for my nieces, and Easter, Christmas, and wedding guest dresses for my kids. The store also carries very cute separates that you can match. Depending on the brand, some of the older youth sizes fit petite adults so I've been able to get the same jacket to match my kids. There's also a small section of the store where the owner sells "vintage" clothing that has been previously loved. My favorite brands to buy here are Mayoral, Abel and Lula, and Tartine et Chocolat. The store also carries cute European toys and sometimes books. The one star Yelp reviews seem strange as it seems those reviewers don't understand how a business is run and they expect to see department store pricing and discounting. This shop is a small business that doesn't have the volume of Nordstrom or Bloomingdale's; thus, the pricing reflects the overhead to run the business and the transportation costs that imported clothing incur. There's a reason folks choose to shop local. The beauty of life here is that no one is forcing you to shop here specifically. If the price doesn't fit your budget, drive the distance to another shop, pay the fee to buy it elsewhere and have it shipped to you, or you can fly to Europe and buy it directly at the stores there. Long story short: try this place out as the clothing is high quality, the selection is great, and the owner is so kind. Support small business!

Peony Couture in Pasadena is such a gem. My daughter LOVES coming here. The staff is always so…read moresweet and respectful and they truly make her feel special every time we walk in. Their dress selection is beautiful and unique lots of gorgeous European brands like Bonpoint and Tartine et Chocolat. Everywhere my daughter goes, people always compliment her outfits. She also loves the tea parties they host, it's such a fun and classy experience for little girls. Highly recommend if you're looking for high quality children's clothing and amazing customer service.

Very good deal if they don't have what ur looking for they can order it for you and great serviceread more