I was struggling for days with looking for a new homeowners' insurance. So many dead ends after calling multiple companies. I'm so glad this agency was recommended to me. I got a response from them just a few hours I sent in an inquiry for a quote. Mark worked with me even over the weekend to get things started, which I was desperate to do. He was very responsive and attentive. He was receptive to my requests and provided multiple options. I was surprised at how easy and quick the whole process was. Highly recommend this agency! read more

We needed to get home insurance in a hurry and Mark ably helped us do that. He is knowledgable, responsive, answered all my questions and quickly had us insured. Mark also offered some helpful suggestions and additional options to choose from. I would definitely use Abernathy Insurance again. read more

Mark went above and beyond to help us with an insurance issue with our existing carrier. Not only did he offer helpful advice, but he followed up to make sure we got the issue resolved. He was knowledgeable, super responsive and provided amazing customer service. read more

They were amazing back in the day. I had them for so many years. But when all the amazing staff left went downhill. Trisha was amazing. George was amazing, and Mrs Garza, I hate that they had to leave the company I was going to stay, but they were giving me the run around so I went to a better insurance were I can go inside of the branch to see my person instead of over the phone. read more

Worked with Desiree (hope I spelled that right!) over the phone for over two days to get my auto insurance issue solved. Beyond grateful for the work that she put in and I will continue to use their services in the future! read more

Everything that can be said excellent about professional service and professional people, it can be said about Desiree Heredia.

I just recently had to file a claim because my car got broken into and some expensive items were stolen. Not just that, I also have damage to my car. I have two different claim adjusters and neither are being honest about these two claims. They are trying to use two different deductibles. I asked last year for Rose at Abernathy Insurance to change my auto deductibles and she never did. I checked my policy and I can't see it!! Not just that, when I brought this up to her boss the owner, Mark Abernathy he laughed about it. This isn't funny. I lost a lot of expensive items and Mercury Insurance is trying to not pay all of it. I am seeing too many questionable business practices on both parts. So I filed a complaint with the Insurance Commissioner. I will be canceling my insurance with Mercury Insurance and Abernathy Insurance because of the fraudulent business practices. read more

This has been the worst experience with insurance I could have possibly imagined. I tried to bundle my auto and home insurance in September, answered all the questions related to car insurance over the phone with my agent and provided payment information. Come to find out they never initiated the car insurance. Then when I reached back out to get car insurance again I had to answer all the same questions and mentioned I would like car insurance going forward. I just got a letter in the mail from the DMV saying I am no longer covered by insurance. It turns out my policy wasn't set to auto pay. I never received email communication from the company about this, they claimed they sent a letter in the mail but I don't recall receiving this. They told me on the phone that auto renewal and auto pay are not the same thing so while my policy was set to auto renew (what I initially asked for), it was not set to auto pay so my payment wasn't collected. This is the most ridiculous thing I have ever heard. They have my credit card information and I explicitly stated I wanted my policy to auto renew. Now I have been uncovered for 3 months and will face increased rates because of their incompetency. I have had several different insurance providers in the past and have never experienced anything like this. read more

Been with Abernathy for at least 10 yrs. now. That will tell you how great they are. Both our cars and our home are insured thru them. I also have life insurance thru them. I have dealt directly with Mark Abernathy, the COO, ever since, and you get the best personal service, who will go out of his way to help. One time I had a need for some document to be scanned into a portable drive and I remembered he has this scanner on his desk. He was out of town when I called but he asked one of his colleagues to help me! How much personal can you get? My wife had a couple of accidents but everything was handled without a hitch. And our premiums went down the day they were eligible. They also will find ways to save on premiums like giving coverage for pleasure and work use plus all discounts allowable. read more

Excellent service and follow-up; here's why: We forgot to make our auto insurance payment and it was already cancelled for more than 30 days. I got my friendly reminder from the DMV... I called Mark Abernathy on a Friday nite and he was able to start a new policy right over the phone. He e-mailed all the necessary documents and I was able to e-sign them and obtain immediate coverage for my vehicles. Since I also needed comp and collision coverage for my autos, Mark came out the next morning (5:30 a.m.!) to take photos. Granted, he was on his way to AZ and we reside along the way, the fact that he was willing to make a quick detour speaks volumes of Mark's high level of service and integrity. Thanks Mark and I wish you continued success with your business! read more

I have been with Abernathy Insurance for about 28 years. Policies are reasonable. I love how they are patient and work with you on a personal level, yet still professional. Mirna is my agent and she is pretty precise with answering all my questions and if she doesn't know the answer, she calls me pretty much within a half hour to give me the answer. She is very friendly and professional. Thank you Mirna. read more

This company can't get anything right not even if there life depended on it. Recently got a policy and for two months I got all this is phone calls how they need all this information and when clearly they said I all set up the day I got the policy. read more

I have to say Thank You to Ms Rose Chacon. My account under by someone else at Abernathy, I kept calling and calling , left several messages but no response. Can not drive my new car with no insurance, I have to tell the operator that anyone can help me and I have a great service by Rose Chacon. She is very sweet, patience , honest and process all paperwork very fast. That is what we are looking for, good customer service, good price. I am very happy with this agent, Abernathy is our agent for more than 10 years. Thank you Rose. Definitely refer more friends and family to you. read more

There is nothing better than knowing that you can always call on one dependable person to handle all your insurance needs and questions, and that person has been Mary Sherbet. She has all my medical, auto and business insurance policies and has done an excellent job. I just opened a new business in Scottsdale, AZ and she got me insurance in one day. She is the best and I highly recommend her. read more

Abernathy Insurance has been providing my car and real estate insurance for over 10 years and have always had the best price along with excellent service. I have referred several clients to them and they were able to provide them the best coverage at the lowest price...recently, saving my client 50% from their next lowest quote. I highly recommend their services. read more

I've had my business insurance with Abernathy for about five years now. I've sent numerous emails with certificate of insurance requests, and they have never failed to produce. I plan on staying with them for the long term. read more

Can not Wait to change policies. My homeowners insurance was transferred to Abernathy by someone who opened my account and transferred to Abernathy, and is now no longer with the company. I can not get anyone to call me back...the person who my account was transferred to emailed me back a couple times and then disappeared...no emails, no returned call and even a manager won't return my calls. I have no idea who ( if anyone) oversees my account. I actually want to add items to my policy, which I would think they would want but nothing...I will be changing companies as soon as possible and getting my additional items insured elsewhere. read more

ive got my auto insurance through Abernathy Insurance Broker, and so far they've been as helpful as they can when it comes to helping me with whatever I need. My only complaint was that they had my VIN wrong on my policy causing an issue with me renewing the registration on my car, but were able to take care of it right away. read more

I have to say that I have never been treated so well at any company let alone an insurance agency. Agent Mart Sherbet and Abernathy were amazing to deal with. It is not always fun dealing with insurance. My business grew tremendously within the last year and I needed to relocate to a bigger warehouse. Relocating was very stressful and my former agent was not very accommodating when it came to cooperating with my new landlord's insurance requirements. I was referred to Mary Sherbet from my accountant. I never had a true understanding of my insurance coverage and reasons for coverage until dealing with her. I immediately respected her because she did not try to quote me or sell me a policy right away. Instead she reviewed my current insurance policy and pointed out a few pros and cons. She gave be some time to go back to my former agent and consult with him and give him a chance to make adjustments to my current policy. I asked Mary to quote me a few insurance options for my business. THAT SAME DAY I got two quote options, felt very comfortable, made the final decision, purchased the policy and provided my landlord with the insurance certificate. Done. Thank you, Abernathy Insurance. read more

I had Mary Sherbet from Abernathy write up policies for 3 apartment buildings I own - all with appropriate coverages and an umbrella policy on top. I had bid her firm against 3 competitors. She answers the phone and/or calls back right away. Her service has been first rate all along and her rates will save me over $1,500 a year. She was been dedicated, professional and present through the entire process ... and as I am a critical buyer/investor this should be deemed high praise. I don't generally write these things but she has surely earned it. read more

I was referred to Abernathy Insurance Agency by my friend. I thank my friend for recommending me to them and Mary Sherbet at the insurance agency for helping me. She is very professional, completely dependable, and she came through for me. She expedited our homeowner's insurance application and got us approved. I got a better deal than I was getting at other insurance companies. But most importantly, Mary was there whenever I called her and she worked fast. I thank her for her due diligence and great work. I highly recommend Mary Sherbet and Abernathy Ins. Agency. read more

Jorge saved me over $1k/yr on my commercial auto policy!!! Excellent service and easy to work with!!!I'm currently working with him to save more on my business liability ins. and possibly my health insurance!!! read more

We've received exceptional service from Mark Abernathy, and Abernathy Insurance for at least 20-25 years. It's quite comforting knowing if catastrophe strikes, Mark and Co. are there for us 24/7/365. Special thanks to Nancy Stellway who has help immensely with multiple complicated policies in recent weeks. Well done! read more

I have been a customer of Brian Abernathy Insurance for over 10 years. Brian has helped me locate policies with competitive pricing. We have our home, auto, rental and earthquake policies placed through Brian. For many years, I questioned the necessities and the values of my many policies when we had to write the premium checks. But when my townhouse suffered severe water damage from a broken toilet pipe late last year, I was very glad that Brian had recommended that we get the condo policy. The condo policy substantially paid for the repair even though it took over two months to go through the claim process. But I was so thankful that I had Brian's phone number in my cell phone. He was the first person we called the morning of the water damage. Brian guided me and put me in touch with a water mitigation company immediately to remove the water from my unit. Brian and Christopher were extremely helpful and supportive throughout that incident. Thumbs up for the Abernathy Insurance team! read more