They accommodated me even after their booking system double booked me and were able to work quickly…read morethrough replacing my one tire, including getting the spare loaded back into the car. Very helpful recommend

Need tires, shopped around, this place seemed to have reasonable rates. Called to schedule an…read moreappointment but was told their business was walk in preferred. I could make an appointment but they working on a week and a half lead-time. I got there as soon as they opened, was the second customer in line. Took about 90 minutes for tires mounted, balanced, and an alignment. Overall satisfied with the service. Price was comparable to other places, including dealerships. Friendly staff, too.

Always super professional and friendly . Everyone is always upbeat. I don't get much done , oil…read morechange and sometimes I like to my tires checked and they always top me off. I wish they did more auto service o love going there. They sound cool shouting out numbers and all the stuff they do on my truck.

Worlds slowest oil change. I could have gone to Auto Zone, bought the materials, changed my own oil…read moreand still had time to spare. Nice staff but Lord have mercy are they slow!

Deke's is the only place we go to have our cars serviced. They are Honest, Professional and very…read moreflexible with my family's crazy schedule. We have had multiple vehicles over the years and they have been able to always exceed my expectations.

Wouldn't take our vehicles to anyone else in the area except to Deke's. Honest evaluation and…read moretroubleshooting of the problem(s), fair rates, and great to work with. We've had multiple vehicles into Deke's over the years and have been completely satisfied with every experience we've ever had.

Had an oil changed, they did a good job and got it done pretty quick. They were professional and…read morefriendly.

very pleasant experience. the technician was cordial and detailed, provided options, and completed…read morethe work in a timely basis. I will certainly use this location again.

Fire Dave, receptionist. Rude, lies, gave me back my keys…read moreafter 1 and half hour wait. Was quoted 1 hour total. Told me to leave when I asked for manager.

Last summer I had my air conditioning fixed at the Gahanna location while I lived in Columbus. In…read morethe meantime, I moved 90 miles away to Southeastern Ohio. The work they did had a 12 month guarantee, so I was still, and still am, within the warranty period. I contacted them a week ago and told them I have no air-conditioning in my car. They looked me up and said sure enough you are still under warranty, unfortunately you will have to go to the closest location to you..now that you've moved. They will do an inspection and then take care of it. The location closest to me is now an hour and 15 minute drive in Heath, Ohio. I contacted them and made the appointment and was there at 8:30 in the morning yesterday. I sat there for 4 1/2 hours waiting for them to tell me what was wrong and what they needed to do. I asked a couple times what the holdup was, and I was told they were trying to find a part. I said you haven't even told me what's wrong, so why am I waiting this long? I was dealing with a service adjuster named Nicole who was extremely curt and rude. Mind you, I spent $1600 to have my air-conditioning fixed last summer, and this facility comes back and tells me they will not cover it under warranty and now I need to pay almost $2000 to have my air-conditioning fixed again ($1915.16 to be exact). They told me The Gahanna location did not run die in the lines and there is a leak in one of the lines that cools the back half of my Ford Explorer. They even turned the screen around to show me what they found, and what needs done, and highlighted in red the screen said "prior store did not run die to check lines". I said if Gahanna messed up, then it should surely be under warranty. I asked her if I could take a picture of that screen so I had proof and she jerked the screen around and said absolutely not. I told them this was supposed to be under warranty, I'm not paying $2000 to have my air conditioning fixed, when I already paid $1600. And my roundtrip will be 2 1/2 hours. She said we will put the freon in for free but it's still going to be $1900. I'm super upset, that's a shady way to do business. I have contacted their corporate offices. This should be covered. Oh yeah, on top of all of that I never spoke to a supervisor, I never spoke to a manager. I was only able to deal with this Nicole (who should NOT be in customer service). She tried to explain to me that an air-conditioning system is like a heart, and when one of the veins is cut, you lose all the blood. I wanted to say, I'm not a freaking idiot. I know exactly what an air conditioning unit does and how it works. I expect someone from Firestone to contact me and I want my vehicle fixed.

Very dishonest, do not trust them, they charge you for what they even though they are unable to do…read morethe work

I went in for my front brakes in which they fixed well and they also checked other things out to…read morelet me know what was good and what would need attention in the future. They were very nice and respectful. I recommend to all.