This Valvoline gets me in and out quick,…read more The staff is super friendly, gives top-tier customer service

Got an oil change for the first time at this location ! Super friendly and informative staff. Will…read moredefinitely return

No appointment but got right in on a Sat. morning. I had the online coupon for synthetic and had…read moreit done. I was talked into more than I went in for, but that's on me. Totally convenient and easy to drop $231.63. Oddly specific? Yes.

This is a dangerous location to have a vehicle serviced. Came in for a full synthetic oil change,…read morethe store sprayed oil all over the engine compartment and air filter. OK, you'd think they were done with the vehicle damage. Nope, then the shop keeps 1 of 4 skid plate bolts and 1 spacer, cross-threads one of 3 remaining. leave another out and this heavy skid-plate teetering on 2 bolts. Contacted customer service (Joke) spoke to store manager... 4 hours later, he made arrangements for me to pick up the bolt and spacer. Had to clean the engine compartment, tap out the thread damage to the frame, and reinstall the skid plate with all 4 bolts out of pocket. These butchers are not who you want to do business with.

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!

I used to go to Firestone in Dublin, and then moved back to New Albany. I was a bit concerned…read moreafter I read some of these reviews, and it started out a little crazy, they had a difficult time getting a rim for my car. However they were diligent and determined! It took longer than I expected but it was not their fault. They gave me updates and even a discount for my waiting, I was surprised by that gesture and really appreciated it. Everyone was courteous and very nice to work with. The shop was especially clean. I wish more people would write positive comments....but I know usually when you're happy you're say thank you in person and smile as you drive away! I just want Firestone to know how grateful I was!

Dropped my truck off at noon for a tire repair(screw in tread). Checked in at 6 pm before they…read moreclose and they told me it'd be ready in 45 minutes. They closed before finishing my repair, kept my vehicle overnight, and didn't bother to call me the next day to tell me the repair was completed. They seem to be understaffed so you can blame management on that. But for the guys working there, they were screaming and cussing in the garage the entire time I was waiting for my vehicle. Go elsewhere if possible

At first I thought it was a Take 5 Car Wash franchise because it is a shared building with Take 5…read moreOil Change incorporated (not the same). It is also a bit awkward getting in and out if you are not from the area as those options are limited. After pulling out of the way I confirmed it's actually a Moo Moo Car Wash but had to loop back around and navigate thru the lots for a third time. I have the monthly membership to the franchise, so the cost was included. The wash did a decent job, though the dry cycle didn't fully do the trick. Staff were friendly during the quick interactions. You can only turn right in Hamilton Road when exiting.

When I pulled up, the attendant immediately tried to sell me the "whole" wash ($16). I said I just…read morewanted the basic "low-fat" ($11). He again tried to convince me I needed the "whole." I again said, no thanks, just give me the "low-fat." He ran my card, and while I was waiting in line, I realized I'd been charged the $16 anyway. I don't know if ripping off customers is standard practice here, but I won't be back to find out.

I had an amazing experience this morning with Thomas and Matt. I drove in with a screw in my tire,…read morehoping to get it patched quickly. Matt greeted me and was extremely friendly and helpful. He and Thomas came out to look at it with me, and Thomas fixed it on the spot in less than a minute. I am grateful they were there this morning to make a frustrating situation a little easier and a quick fix! Thanks so much!!

DO NOT BRING YOUR CAR HERE…read more I brought my Mercedes E350 to Tire Choice #0601 because of a front-end knocking noise and asked them to diagnose and repair the problem. They diagnosed suspension components as the cause and recommended over $1,700 in repairs. After keeping my car for several days and failing to return calls and voicemails, I finally got through to them and was told the repairs were completed--but the knocking noise was still there. I paid $1,704.45 and picked up my car with the exact same problem I brought it in for. I was also told their alignment machine/software did not have the specifications for my vehicle, yet the invoice states that alignment was declined by the customer. To make matters worse, they entered the wrong mileage on my invoice. My car has approximately 60,000 miles, but the invoice shows the vehicle leaving the shop with nearly 100,000 miles. I now have to spend my own time dealing with the consequences of that error and making sure it does not affect my vehicle history. Paying over $1,700 and leaving with the same unresolved problem is unacceptable. Based on my experience, I strongly recommend taking your vehicle elsewhere, especially if you need an accurate diagnosis rather than simply replacing parts and hoping for the best.

On 12/27/2022, I had gotten a nail in my tire, so I needed to get it patched / repaired. So I…read moredecided to to use Mr. Tire as it was the closest tire store to my location. Walked in a was greeted by a gentleman (Person 1) behind the counter he seemed to be very happy because it was his birthday. He was helpful and very polite to me. While my tire was being taken care of, a woman that was my mom's age, that had been sitting in the lobby was very upset. She and I started to talk and she then began to tell me the following. 3 - Months ago she had her brakes all redone at this location for about 1,500.00 and was back because her brake light was back on. She then stated they had quoted her another $350.00 repair for something on her brakes. She asked if I could explain what was being repaired on the quote. She was getting a caliber repaired. I asked her if she by chance had a caliber replaced she explained that she didn't know. She never really handled the auto repairs and that her late husband typically handled this. As we talked more about the past repair and current repair was discussed the gentlemen (Person 2) in a back room heard us talking. He came out and asked the guy at the counter (person 1) if there was any chance any of the current repair would be considered a warranty repair. Person 1 stated there is no way it is warranty. Person 2 pushed the issue and reviewed and decided at least part of it was a warranty issue. Person 2 did right, but my 1 star review is due to the fact that it appeared they were going to charge this lady extra costs that were clearly a warranty issue. Regarding my tire plug it was done fast and done right. But it seemed way overpriced at $35.00. My advice for Mr. Tire and their employees at this location. Make sure the customers understand the work that is being done, make sure they feel like they are getting taken care of fairly. I did tell the woman in the lobby, that if I were her, I'd find a new place for car repairs.

My grand daughter vehicle needed brakes, four tires and both cv axles repaired. everyone was super…read morefriendly and helpful. they did a great job and got the work done quickly for a great price. definitely recommend them for auto repairs!

I got a flat tire so brought my car in on the spare. I called ahead and they confirmed I could drop…read morein with no appointment. They were quick in getting my car in (20min all in?) patched the hole (FOR FREE), put my spare back in neatly and even pulled my car up after the service was complete. Fantastic service, friendly providers. Will definitely be back!

Beware, this place will scam you! I booked an oil change to take advantage of a Goodyear…read morePresident's Day Flash sale. They didn't honor the flash sale price. At the time of the service I received an email with an increased price. Then when I picked up my car, they charged an even higher price. What concerns me most though is that the service technician said my air filters were "long overdue" for replacement. However, I'd replaced them just four months before the oil change. I refused the filter replacement service. When I got home I pulled the filters out and they look brand new.

I picked up a nail in my tire and noticed it was going flat, slowly! It was Saturday late afternoon…read moreand was traveling through. They pulled me right in and repaired my tire. The screw was right on the edge of being non repairable. Instead of pushing a new tire the technician gave the repair a try; it worked well and still holding air today, Good people working there.

Went for an oil change and probably won't go back. First they didn't honor the coupon I showed…read morethem. It said 80.99 for a full synthetic oil change. The guy ended up saying my total would be 124 or something in that area . But then he gives me 15 off, still having to paying over 100 when the coupon clearly said 80.99. Next, the tech tells me not to ever go to valvoline again because they are known to mess your car up, okay I guess. 20 minutes after leaving the shop I had to go back as my check engine light comes on. I drive back to the shop, they look at it, messes with the air filter and tells me it shouldn't come back on. I then go to work, as I work evenings/nights. On my way home which was about 11pm, my check engine light comes back on. Very frustrating I must say. So now I have to cancel things I had going on the following morning to go back and get it looked at. I'm Assuming the manager was able to actually go in and check what the issue was and got me together. I can't remember his name maybe Carl or Corey. I do remember Toryn he helped out a lot as well so shouts out to toryn. But the guy who messed my car up should maybe go back through orientation and some training before he messes someone else's car up.

Needed brakes & oil change. Was a hot day, but Wayne did an…read moreexcellent job. He also pointed out a coupla repair needs that I could visually observe. I will call on him next month, 11/2026. Good guy, trustworthy & fair pricing.

When I talk to him, his response was Nissan's transmissions always go out instead of just saying I…read moredon't know if I may not be able to help you or not and give me some positive feedback. He wasn't very helpful.