Wayne was great at communication. That translated into showing up as promised and communicating…read morewhile doing my brakes and rotors. My truck drives and brakes like brand new!!! Will definitely recommend

When I talk to him, his response was Nissan's transmissions always go out instead of just saying I…read moredon't know if I may not be able to help you or not and give me some positive feedback. He wasn't very helpful.

Wow, the service here is on another level! The short version - They are caring, honest, thorough,…read moreefficient, and really put clients first while communicating every step of the way. The long version - I had a bad experience at a different shop where my first call was great but my on site experience was terrible so I decided to call around. Cody answered and really set the tone for a wonderful experience. He was kind and accommodating, but I was still skeptical. So I showed up and was greeted right away even though a handful of people were already in line. As another employee walked by, he also greeted us and let us know it would be just a couple minutes. The place is bright and clean with a very comfy waiting area that includes drinks and snacks. The line moved quickly and Mike was the one who checked me in. He took the time to find out what my concerns were and asked questions to get as much info as possible for the tech. Even with other clients there, Mike gave me his full attention and didn't rush, yet everything was efficient and thorough. You can tell he genuinely cares about helping people and that's the vibe I get from the whole team there. I was able to take the shuttle home even though the regular driver was off that day. Curtis (an advisor) filled in and was so friendly. At this point I was still holding on to a little of that skepticism because I've been a service advisor, I've had over 100 vehicles, driven over a million miles, and had work done in at least ten different states at countless shops. I know electrical issues can be difficult and some techs just push them out the door without doing any work. Luckily that's not the case here. I got a call from the technician the same day. He explained what was going on so far, asked a couple questions, and let me know what the plan was. Again, no rushing, just kindness, caring, and good energy. I'm sorry I didn't clarify his name, I heard Muño but I could be way off. Either way, as a customer, he was one of the best technicians I've talked to. I later got a text with the inspection report. It was clear, thorough, and had videos of my vehicle along with pre recorded videos that explained some of the systems and issues. Then I get a call from Mike and we talked about how to prioritize the repairs since I'm on a budget. He didn't try to make me feel bad for not being able to get some of the work done, he didn't change his tone and rush me off the phone. He was compassionate and gave me honest feedback about which things are safety concerns and which ones I can come back for when I'm ready. I am so impressed with the whole team at this location and love the fact that everyone communicates so well. I didn't have to call them once and I was able to text if I did anything. I don't think you'll find a more caring team anywhere. I've had plenty of good advisors, good managers, and decent techs individually, but in 30 years of vehicle ownership, I have not found a place where every single person down the line held the same standard of honesty and kindness. This is now my go to shop for everything and I don't even live nearby! So if you need work, even if you're 20 miles away, this is the place you need to go!! Side note, check out their site for easy scheduling or special offers.

What an amazing experience! Booking an appointment was easy…read morepeasy. Great web site to book the appointment. VERY thorough check up report on my car with pictures and videos included of any issues. Free shuttle back to your house 2 minutes after dropping off your car. Wait wait what? Amazing. They would have picked me up when my car was ready if I wanted! Christian music, the Bible and other Christian Books along with snacks, drinks for your waiting experience! Professional service and fair prices! It just doesn't get any better than this. Businesses in all verticals should take note of this company on how to run a business.

I was really excited when I found an repair shop was open until 10pm. It was late and I needed an…read moreoil change bad. Valvoline is my normal go to place but I found this new shop and thought I would try it out. The owners really seem to be passionate about what they do and I was thrilled to get a 10% for being a first time customer. My vehicle check engine light kept coming on and the boys told me it was because of my gas cap.They also detailed my car for no additional charge. I think I found my new safe heaven. The mechanics are hott too. lol. Overall I would say 5 stars for flexibility in schedule, speed of service and the fact I left feeling taken care of. Totally recommend.

Oh no, my mechanic used the pandemic to retire. This new mechanic became my new shining star…read more Bookmark this spot for reliable service and reasonable prices. When the battery light comes on, it means your vehicle is being powered by the battery only, instead of the alternator. Owner Tu told me to remove the negative battery cable while the car was running. The car died. Easy over the phone diagnosis. I swapped out for a new battery and drove over. Tu got a new alternator delivered and installed the next day. The price was far below my other estimates. I immediately asked him to do rear shocks also, to throw him some extra business. Parts delivered and installed same day. He made this entire process happen in days before thanksgiving. Other shops couldn't see me until December. I've already spoken to Tu about some other minor work I would like to have done. Once again he removes the steering wheel to make a quick diagnosis on the cruise control. I plan to get more done after the holidays. I highly recommend this mechanic for his service, professionalism, and overall great personality.

I come to Nguyen automotive for everything! Amazing great service every time. Came in last time to…read moreget my exhaust welded on and they did it no issues.

Very Efficient, professional,and hospitable. Special shoutout to Ty in the tow truck for helping me…read moreget my belongings out and making a bad day not so bad.

Needed a winch out during the recent treacherous storm. They were there in less than 10 minutes…read more (I'm in the neighborhood, but still). The whole process was quick friendly and efficient. The price was good. Would use again (although hope I don't have to).

We brought my daughter's car (2018 Escape) in for a serious engine issue. They did a FANTASTIC…read morejob. The check engine light is off, the car now runs and shifts smoothly and runs better than ever! Had an issue with the key, but I will take that any day over engine issues----saved my daughter's car.

These guys are the best!! I don't trust my truck to just anyone! My F350 Super Duty Lariat…read more(special order) has only been seen by Rodgers garage! My truck is not only my daily driver it pulls 17K lb rig all over the country. I recommend Rodgers to any and all truck/car enthusiasts out there! If you care about your vehicle and the quality of service you receive, then visit Rogers! And if all of this isn't enough to convince you, the price of their work will put them over the top! They're fair and fast with service and I won't let anyone else touch my truck! Keep up the GREAT work!!

I used to go to Firestone in Dublin, and then moved back to New Albany. I was a bit concerned…read moreafter I read some of these reviews, and it started out a little crazy, they had a difficult time getting a rim for my car. However they were diligent and determined! It took longer than I expected but it was not their fault. They gave me updates and even a discount for my waiting, I was surprised by that gesture and really appreciated it. Everyone was courteous and very nice to work with. The shop was especially clean. I wish more people would write positive comments....but I know usually when you're happy you're say thank you in person and smile as you drive away! I just want Firestone to know how grateful I was!

Dropped my truck off at noon for a tire repair(screw in tread). Checked in at 6 pm before they…read moreclose and they told me it'd be ready in 45 minutes. They closed before finishing my repair, kept my vehicle overnight, and didn't bother to call me the next day to tell me the repair was completed. They seem to be understaffed so you can blame management on that. But for the guys working there, they were screaming and cussing in the garage the entire time I was waiting for my vehicle. Go elsewhere if possible

Had my 2007 Toyota Solara SE coupe towed there at the end of summer 2024. Got it back after just a…read morefew days. Ran good on the way home but never again. Went to look at the gas pump because I smelled so much gas, turns out they LITERALLY USED ZIP TIES to hold the hoses into place... Instead of buying the correct clip. At least they didn't charge an arm and a leg. Now I just need to find somewhere else to take that same car to get it professionally looked at and fixed. I'd also like to add that I had thousands set aside to pay this shop to get it running good.. so budget wasn't an issue.

I had a great experience at Lind Automotive. Jack was honest, professional, and got my car repaired…read morequickly. He explained everything clearly and the pricing was well worth it. The car runs great now, definitely recommend!