I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Ever since Don Bullard's' successor sold out the business to Acrisure, it has gone down the tubes…read morerapidly. The customer service has gone from excellent, to virtually non-existant. It is almost impossible to speak to anyone due to understaffing, and I was recently told that Acrisure is about to let go of thousands more of their employees nationwide. After being with them for years, we will be soon looking for a new broker.

This is the absolute worst agency I have ever dealt with. They let my HO insurance laps twice. Once…read morewithout following through on an agreed upon plan and second because the carrier dropped coverage in the area. They are unresponsive, unprofessional and unhelpful. Can't advocate against them enough.

Super nice folks and a pleasure to do business with! We've never had any problem with this agency!read more

Nice people and professional. Respond quickly to needs Very…read moreinformative when looking at insurance coverage

Morgan is very knowledgeable, and very helpful. She and her husband are genuinely interested in…read morehelping their customers understand their insurance, and get the best coverage for the money.

Morgan has impressed me with her knowledge. Her advice can be a real asset to a small business…read more She can also save you some money.

Franklin Rouse agency I would highly recommend, I had my auto , house and umbrella insurance…read moretransferred from Ct to NC, he took his time and explained how the insurance works in North Carolina and he also assisted us with how to get our new license and car registration, He went above and beyond

We heard about Kelly Jones over at Franklin Rouse from a Compass Pointe neighbor. Truthfully, I…read morehate insurance and the whole insurance process here in Coastal Carolina, but I get it, and I understand the need for it. Kelly immediately put me at ease, she was fast, communicative, and extremely competent. I would never write a public review if I didn't mean it.

Staff is friendly and helpful, however their insurance policies are through the roof. I got the…read moreexact same coverage at state farm for about $80 cheaper a month. They were understanding and really nice when I came in to cancel the policy today, and the woman was blown away at the price we had been given elsewhere. Maybe I just got a good deal? For whatever reason I went from a 6 month premium of over $1000, to a 6 month premium at $400.

Best Ever !!! Never a problem I have that is not fixed or addressed immediately Longtime customer…read moreYou find the best no need to mess with the rest !

Easy to work with...reasonable prices...GREAT customer service! If you are looking for a good…read moreinsurance company, this is the one!

The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!

I called explaining I wanted to change insurance company and was told he would call me back. Never…read morecalled. I called the next day. Left a message. Never called back. Imagine trying to reach your agent if this is how it starts off.

This is for Superior on Carolina Beach by DMV I had this young man Chris I made a phone call he…read moresaid let me check out some numbers he called me back when I say he gave me the best quote I've ever had since I've been in Wilmington 18 years guys go to superias car insurance I promise you you will never look back Chris I thank you Carolina beach check them out

Definitely come to Blue Coast Insurance on Randall Parkway in Wilmington NC to sign up for the…read moreAffordable Care Act and DON'T do it yourself on healthcare.org as I tried to do at first and things didn't turn out right. Crystal McKeeman is an extraordinary agent with BCBSNC who HELPS and who CARES.

From the owner: Specializing in: - Health Insurance…read more- Life Insurance - Long Term Care Insurance - Insurance