I have been going to the Dallas Goodwill Outlet for several years. This means I have seen so many…read moreof their rules change, sometimes weekly. I have noticed a gradual improvement in the attitudes of employees, to each other and to customers. However, I went yesterday and while shopping saw row after row ofbins being brought out but covered with sheets or blankets, so not open for shopping. They then told all shoppers they were closing from 12-1 so pay for items and leave, or wait in front area til they reopen. Also, if you spend $50 at checkout you would be allowed back in at 12:30. Of course the roundup and exit of shoppers to pay meant a longggg line to checkout. It has always been curious to me that they don't seem to have fundamental retail expertise, nor do they seem to care about their customers at all, and this latest change really reinforces that. Their method of replacing bins is chaotic-the last time I was at the Austin Outlet they had an organized way of doing it, starting at one end and then moving down replacing each row. It was a while back, but seemed to work. Why in the world would you make shoppers leave when they are shopping at your store? i dunno, just felt disrespectful. I don't get there till 10ish, and typically spend more than 2 hours there, so its no longer a fun place for me to shop, so I won't go as often, if at all. Fortunately i live in between the Dallas and Ft Worth store, so I'll just try the Ft Worth store instead.

Employees are very friendly and accommodating as I was with my kids. I enjoy how well organized the…read moreitems are. There are jems every time I come in here. The selection on plus size items is limited, and today it seemed the clothing was quite old. May have been a bust day, but I did get a great buy, so I'll keep coming back even if the clothing isn't the best.

Maranda was amazing. Very helpful and efficient with helping me! Would sell and shop here again!read more

This is my second time coming to this store to sell my items. I brought in 3 bags of clothes around…read more7:30, it took about an hour for my items to be ready. For them to tell me none of items were approved. I'm not upset over my items not being approved, but for the fact that my items were NOT even looked into. My bags were the same as when I walked in and dropped them off. Im sure it was because they closed at 9 and they were in a hurry, but that is no excuse. The ladies up in front could have suggested me coming tomorrow morning. I'm just very disappointed in the lack Of customer and not being taken seriously:/

TIP: be prepared to be in this store for an hour at leasttt…read more As an antique/ thrift store LOVER, this was such a unique experience!! Loved everything about it! Prices are affordable for the most part considering they are an antique shop. There's are many different tiny antique shop/vendors inside so you will definitely find all your bucket list items it just takes patience to look at everything. But very cute and organized imo

I think I spent about an hour and a half here today and I'm still not sure I saw everything. It was…read morelike being in an IKEA and a casino at the same time. After a bit I didn't think I was going to find anything but I'm glad I stuck with it because I actually found some really cute stuff! I found a couple things without tags on them & the staff was good to help get a price from the booth owner. Staff was pretty helpful & even carried my purchases out to my car for me! Special shout out to Mac Works Furniture - she's got some beautiful pieces!

On 9/6/22 this store provided the worst shopping experience I've had in years. The place looks OK…read morefrom I-35 but when you actually try to shop there you realize this is a bad dream if a store. I went in there strongly motivated to spend money on clothes for my elderly disabled friend, but I was defeated So disappointing, because I actually brought my friend with me. He is poor, but by golly, he deserves to be treated courteously! That did not happen at this Ross store. I feel terribly disappointed that we had to run into a rude and insulting salesgirl. My friend had been *very* excited to know he was about to get some decent clothes. It was kind of a big deal to him! When we left that store empty-handed I was just heartbroken on his behalf. He was looking forward to a special social event the next day and definitely need something to wear. I had a strong feeling we were being racially profiled. My friend is an American Indian (though he could be mistaken for Hispanic) and I'm extremely White. We're both senior citizens. Racial and cultural prejudice enable people to treat others as less-than-human, un-deserving of respect, dignity consideration. BESIDES racial and cultural prejudice, what DOES provoke people to treat others rudely? Neither one of us knows the neighborhood. My friend just moved to Desoto and doesn't drive, and I'm from North Dallas. I googled places to buy men's clothes in Desoto and found Ross. But before taking my friend here, I actually checked out Ross stores in Dallas and Ft Worth. (You see, I needed to be reassured the Ross "brand" has improved since I visited a bad Ross store several years ago) Yes, I actually visited Ross stores to make sure It would be OK to bring my friend to one. Those Ross stores were just fine and the prices were terrific. I thought we'd have a happy, productive shopping experience at the Desoto Ross. Nope. Just TOSS THIS ROSS!!! HERE IN DESOTO -- unlike at other Ross stores -- the parking lot is dark and littered with trash. Entrance looks like an employees-only backdoor. Inventory is not much better than a garage sale, and the prices are ridiculously high. (Completely out of line!). It's beneath Ross standards which, let's face it, aren't that high. Not enough to make you stay home? Try getting help from the rude employees! They act like their housekeeping chores are more important than what a customer asks. Just forget about using the dressing room if the clerk has to "do rack" whatever the heck that means! We found the dressing room blocked by a bunch of racks pushed together Eevery which-way -- as if children had erected a barricade. We were then DISS-served by a girl who rushed over to tell us the dressing room was "closed". She could not communicate in sentences, displayed the social skills of a hostile 8th-grader, and seemed to lack simple problem-solving skills. WHILE WE WERE TALKING TO HER, SHE TURNED HER BACK AND WALKED AWAY. No matter where you come from, no matter who you are, that is an insult. Am I mad at HER? Nope! She had poor home training, or lacked proper education at school, or she receives awful leadership from her supervisor. She probably missed out on every score: home, education and supervision. I'm sad that young people go out into the world without adequate preparation for retail sales jobs. (Really, of course, it is on me and on ALL of us who have not committed enough resources to our education system) Well, she is young, and I hope she'll gradually acquire the knowledge, skills and attitudes she needs to do the job. However, I do not think respect for others is easy to acquire. Nor is it easy to overcome racial contempt. This generally requires spiritual insight. Shame on Ross. This store needs leadership and management. And if they don't start doing what the retail industry calls "merchandising" ( look it up, Ross! ) they won't survive in business a heck of a lot longer. If this store isn't worthy of the investment they should close it

I was there to buy slacks and instead got discriminated for being Hispanic. I kept my calm and…read morespoke to manager's- plural and the best they could do was offer me 30% off. I declined mainly because i was disappointed and greatly disgusted that women of color would discriminate me another woman of color. Might not have been the same color but who is? I just wish the managers would put themselves in my position and ask themselves does 30% off make things better? I would have preferred them to tell me a training session will be held due to this unfortunate situation. I will never return and i will encourage my friends and family never to visit this location again. I might return with my camera on to show the customer service and how it differs depending on your race.

The hosts and staff are pure magic. Welcoming, engaging and well worth your time. The setups are…read morealways top notch. What you see is what you get. Quality company, quality sales. Integrity, honesty and professionalism. We are also a fan of their instagram. This is what estate sales should be. Thank you for words matching actions, taking care of sellers and buyers. Excellent!

Even though my estate sale was too small for this company, they still took the time to give me…read morewonderful recommendations on how to proceed and where to look for alternatives. If they treated me this well when they knew there was no money in it for them, I can only imagine how well they treat their (paying) customers. What wonderful people!

Warren and his wife are wonderful. Extremely knowledgeable and honest. They did my dad's estate and…read moreI was impressed how it was handled and the work that went into it. They took so much stress off of me. I can't thank them enough. Great people to work with.

I won the bid on a beautiful sofa that was fully leather and looked brand new. It was amazingly…read morelow. I've had it for years. Now I'm ready to buy more furniture and I am back here at Warren Liquidation. What more can I say. I give them a 5 out of five.

Loved the sale amazing items had a great time. Everyone working there were extremely helpful and…read moregreat attitudes a little bit of a wait due to covid bit safety first. Well worth the wait

From the owner: Cottage Classics specializes in home liquidation estate sales. Georgsnn loves antiques and vintage…read morecollectibles with a specialty in paper ephemera, postcards, maps, old photos, costume jewelry, etc.

If you are looking for furniture, this store has a lot, with a lot of turnover! They have so much…read morethere is not enough floor space for it all. If you are looking for something specific, ask an employee if they have any in back. I like the household goods section too. I have not shopped for clothing so I cannot comment on it. I stop by almost any time I am nearby and have gotten some great deals.

Parking- Yes lots of easy parking…read more Staff- Low staffed, can have long lines at checkout Dressing rooms-Yes, men's & women's Public restrooms- No Religious- No, no religious music playing Always has LOTS of sofas & dressers & kitchen tables. They try & sort home good by color. Not the greatest place for clothes or jewelry or art. But it's always a great place to try & checkout! I've never had problems here

If you love estate sales, you HAVE to check these guys out!! Their sales are organized, fairly…read morepriced, and they're always ready to make a deal! The owners are super friendly, very welcoming, and work really hard putting the sales together to make sure they're bringing you their absolute best! Definitely check them out for some great finds at fair prices!

I contacted A & A back in June because of the positive reviews that were posted on Yelp. The first…read morevisit with Amy went fine, so we scheduled the sale for late July and I signed the agreement. The sale was scheduled for 7/27; closing on sale of the house had been scheduled for 7/30. On the morning of 7/21 Amy and her husband came to the house again. This meeting didn't feel right. They were dismayed that I didn't have an extra set of keys to give them, and that the carport did not have a gate that could be locked. This was the first I had heard about either of these conditions, but I told them I would get a set of keys ASAP, even though I was completely willing to let them in when needed, then leave them alone in the house if necessary (their preference to be alone). I checked the agreement that I had signed, and nowhere does it say that A & A needs their own set of keys. There was nothing I could do about the carport, but nothing more was said. Early that afternoon, 7/21, I received a text that they would not do the sale because of these two issues. Both could easily be fixed, but there was no discussion with me. I had already said I would provide keys (although everyone I mentioned this to thought it was odd), and the outdoor items in the storage sheds could either be set out the day of the sale, or simply omitted from the sale and left in the sheds. Since I do not live in TX and the closing was imminent I was desperate for this sale to happen when scheduled. I literally begged them to reconsider, and they grudgingly agreed. The sale did take place; the results were so-so, but that's not the issue. I'm aware that I was not their ideal client since I was trying to clear out the home of a pack rat and there weren't many items of significant value. If they had reviewed the pictures they took on the first visit and the additional ones that I sent and then decided it wasn't worth their time I might have had time to find someone else. But between hiring them and holding the sale they made no effort to communicate with me unless I contacted them first. And cancelling at the eleventh hour, and by text rather than phone call, was a very low blow that caused me a great deal of stress. Since others appear to have had a good experience with this company I am happy for them; I only wish my experience had been half as good.

The phone humber listed is not in service. The back door that had been used to drop donations has…read morebeen closed and locked for a long time.

Lady that runs it is. Very caring and kind…read more Always. New stuff coming into the store I go in looking for books & office supplies There's decorations for all seasons +. Furniture and nic nacks / got some. Dishes once